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This is the WORST auto loan experience that I have ever had in my life. I have been cussed numerous times by these people, I have been told to "Shut my Beak", "get off my lazy ### and get a job, so that I can pay for my truck", " that I was ###", I have been off work twice this year due to back surgery and my wife was also off due to a hernia surgery and I had fallen behind, today I was called and told that I better pay the money that I owed them, which is only 1/2 of a payment and it will not be 30 days late for 7 more days or I will have my auto taken away, I could get it back by paying double payments, a $1000.00 fine and all late fees, this is after they had worked out me paying half two weeks ago and the other half later in Nov, these are the most unprofessional, rude, obnoxious people that I have ever come in contact with! They have called my work and told other people that they were calling from the Legal Dept at CPS and that I had not paid my truck payment and that if I knew what was best for me that I would take their call,a lady named Ms. Brown has talked to me like a dog, a lady named Erica has done the same, everyone that I have had contact with in this company is RUDE! I am seeking further action against them for slander and harassment!
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Count me in on a class action lawsuit. Please contact me at bjmlittle00@iowatelecom.net if anything ever develops.
Ok, heres some news I just got ~ Some bad, but some good. CPS is not a collections agency so therefore I was told they do not have to abide by the Fair Credit Collections Act. So I ask myself If they are not a collections agency, then what are they. Well, turns out they are nobody, they dont have guidelines and neither do I (WE). So I write the BBB of California and to my surprise I get a call that day.
We (All of US) have rights under the Consumer Protection Service of California and the BBB tells me that they will file a Phone Harrassment case against CPS. So, you want to give CPS what they deserve, take some time, file some reports with the BBB. Make sure you are logging all contact with them. Any calls they make and what they say needs to be written down for future references.
Also, on any complaints you may make you need to include CPS'S IRS Employer Identification #, it is [protected].
Please join me in letting the complaints rise ~