Zest Money
Reviews and Complaints

I was offered a settlement to pay in 3 installments which I have successfully paid on the stated dates on the settlement letter. Now even after paying the settlement amount, zestmoney is not closing the loan. I have contacted them multiple times with either no response or no resolution and asking to wait. Screenshots are attached below. Loan Id is E6533A869E00. Payment proof is attached as well.

Nikhil Verma (ZestMoney)

13 Apr 2023, 12:04 pm GMT+5:30

Hello Abhijeet,

Greetings from ZestMoney!

As per our telephone conversation, you want to know the status of your CIBIL correction.

We have already informed you that the correction against the Loan ID: [ZESCDLN00000E28] has been done, on 21-02-2023 and the same will reflect in all the CIBIL bureaus after 45 working days.

We are really sorry for the delayed response,

We would like to inform you that in our Database, your loan was successfully closed on [05-07-2022].

However, you can consider this email to confirm that all the EMI for the mentioned loan is paid, and you are not liable to pay any amount to ZestMoney.

Once again, we thank you for your patience, continued support, and cooperation and for being a valued customer of ZestMoney.

If you need any further assistance, please feel free to reply to this email. We'll be delighted to help!

I assure you the best of our services, always!

Best,

Team ZestMoney

Still I can't get resolution

Earlier I booked two air tickets on goibibo via Zest money app.Loan id-E040M7661600,FA38FZA61F955.I cleared all the Emis on due date.Later I cancelled those tickets on Goibibo.24 days over Zest money still now refund my money.I called them 100 times but they misguide me for name of merchant settlement.

UB: WRONG INFORMATION REPORTED AGAIN IN CREDIT REPORTS – CIBIL

REF: YOUR REPORTS TO CIBIL – ZEST MONEY

I never took a loan directly from You but you are reported, I have an account with you. I used Zest Money and paid back to them the loan repayment well in advance and I got NOC from You whatever loan I took. After some time, you started reporting to Credit reports, that there were some outstanding and reported wrongly, even though you provided NOC for all Loans you given through Zest Money.

I have the Zest Money statement for the Loan amount and closure.

I have their statement and the new account you reported now to CIBIL DXCMB28919-[protected]

Sanctioned Amount: 97,445

Current Balance: 21,398

Cash Limit --

Amount Overdue: 0

Rate of Interest: 24.00

Repayment Tenure: 3

EMI Amount: 33,617

Payment Frequency: Monthly

Actual Payment Amount

-

Date Opened / Disbursed

04-01-2020

Date Closed

Date of Last Payment

04-01-2021

I am never got or used this loan, or Zest Money has never given this much amount as a loan. In reported time my credit limit was around 30,000/- Even after one year my maximum credit limit was 80,000/-

I never took any loan bigger than zest money. I never got any email or correspondence from Zest Money or you related to the new reporting to CIBIL.

It is hurting and I am not done with any default payment.

After two years of the Loan closure and reporting credit reports and rectifying errors you are reporting something again and again.

I send many communications and begged you to remove the false information from all credit reports, it's hurting my credit score. Now due to the false reports, I lost nearly 85 Points.

Earlier with the same Account Number, you reported the loan amount is lesser. Now you are showing the loan you provided higher.

As per the Loan account date, the Credit Limit for me from Zest money was less than 30,000 but you reported to CIBIL that the Loan amount was 97,445 and monthly repayment amount was 33,617 and the total outstanding was 21,398

I collected NOC for all Loan accounts NOC provided by you is correct and how a closed account and certified again you reported with a higher amount and showing its active and outstanding amount is there.

I am fed up with this type of false or wrong information in credit reports and it is hurting because I never failed to pay back the loan I took and I closed the account well before the due date or never used the 3-month EMI option and paid all in single shorts.

You reported many accounts wrongly and one of your staff supported and helped to come out from all issues. Now Zest Money asked you to report again a false complaint against me for non-payment or outstanding

I paid all online and zest money acknowledge the payment. I have their statement for every loan I took and closed. I took a loan to build my credit score, but now last two years I am struggling to stand even without any fault from my end.

I'm so tired of them calling an they never says anything I'm in my job they calls around 8 times a day I ask them numerous times do not call I have blocked them they still do it is harassment an I have got an attorney I'm sick of zest I don't no who they are I'm fed up with this dam calling

Sub: No Dues Certificate and False Reporting to Credit Reporting Agencies
Honourable Sir,
In today's world, you are aware of how important the Credit Score for A person who Running a Business or Person who living with salary.
Due to the increased presence of Online Commerce portals and the easy availability of desired products, much economic price, I started purchasing products from Amazon, Flipkart etc.…. A Small-Scale Business Man, I used some Online Funding companies support and paid everything on time and done purchases.
In such transaction, I used, three Financial Company Services
1) Zest Money
2) Amazon Pay Later
3) Flipkart Pay Later
Earlier I done some blunder and my Cibil Score come down due to some mistakes My accounts people committed. When I realized the importance of Ontime Payment and the value of Credit Score, I took over the Money Handling. In the past nearly 5 Years, I never Failed to pay dues on time and even closed all loans well before the Due Date. Due to that Reason, My Credit Score started to grow up from "0" to 820 in Cibil and In Experian, it Gone up to 840. As per the Standard, it is one of the best scores that can achieve with a span of 4 Years.
I Trusted, Zest money because it is one kind of Startup lead by Professionals. They are one of the Fintech Company Started Non-Credit Card (Cardless EMI First Time India) for Online Purchase. They initially Started a Loan for a Small Amount - it is around 12, 000 One and Half Years Back and Now due to my Perfect repayments they increased it to ₹30, 700. Their Thump line is "Increase your Credit Balance by paying your EMIs on time"
Moreover, I do not have a Credit Card for small-time online purchase and due to the following reason, I opted for Zest money and took nearly 13 consumer Loans and closed all well before its First Installment Date Start.
• Avail EMI without a credit card
• Instant approval
• Easy account opening
• Flexible EMIs to suit your convenience
• Repay any time without any prepayment penalties (foreclosure charges)
• Transparent fee structure
• No hidden charges
For Ontime Repayments, they Rewarded some cashback earlier and increased the loan to me. I am not failed to pay on time and Mostly I closed the account since they Offred Foreclosure without any penalties. Moreover, I just used their services for rolling day to day funds effectively.
Even the COVID 19 Situation, I never failed to pay any of my Loan or never failed to pay rents on time. I Had Business Loans from LendignKart and one I closed after One Year and they offered Higher Loan due to my perfect repayments.

Zest Money Said that Their Loans and Its on-time Repayment helps its customers to build CREDIT SOCRE SYSTEMATICALLY, WHOM DOES NOT HAVE NO HISTORY OR POOR HISTORY.

I planned well used I felt - My monthly expenses systematically and considering high-end purchases on zero cost EMIs can help you focus on your long-term goals. That the reason I opted for them, I thought I am wise. But not

I trusted their assurance every timely payment that you make towards your Zest Money EMIs gets reported to CIBIL. As timely payment is the most important factor in deciding your CIBIL score, your score will gradually improve over time.

When I opted for their Services, that time My CIBIl Score was very Hing and it is almost 805 or more. I want to be my score to 850, I was taking Loans and paid on time, but I started to Notice it is started to come down, rather than going up… It comes down

It comes down to 744 and I stopped purchases and it has gone up to 78) + (This one not knows me) I started to identify the issues in Jan 2021

Due to my doughty, I Send an email to Zest, because some accounts showing non-payment or late payments by some unknown companies to Me. I understood it later, by reading the people who reported to CIBIL, EXPERIAN who partnering with ZESTMONEY. They do not have any direct Link with me.
The Two Companies Whom Partnering with Zest Money who reported One is INCRED FINANCIAL SERVICES LIMITED AND VISU LEASING AND FINANCE PVT LTD

I reported via CIBIL and Experian directly to them, for wrong information, and the company not done anything and score come down in EXPERIAN from 840 to 755 and 704 and now it is less than 605

I started communicating to Zest money and these two companies, after a long fight of almost 4 to 5 months, the CIBIL report account closure reported but payment shown late and even reported overdue. On both accounts, I paid on time and I have recurred for the same. But the companies not reported to other agencies and my score down, at the lowest ever.

One of the replies given by Zest money in Jan 2020 following

"Dear Santosh,
Thank you for reaching out to us!
We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.
We understand how important this issue is and your frustration is completely justified. As discussed over the call today with Manoj, we have gone ahead and forwarded your request to our legal team related to CIBIL correction and they are working towards the same, hence please allow 15 business days of time so that we can revert with an update. We will try our best to not let problems like this affect the experience of our customers in the future. Please bear with us this one time.
Feel free to contact us if you need any further assistance by replying to the same email thread.

Regards,
Suraj
Team ZestMoney"

SAME TIME THE COMPANY WHO RESPONDED FOR THE MAIL FOLLOWING

Dear Customer,

Greeting from InCred.

We request you find the below-given loan details with remarks.

Loan No Customer Name Loan Status Remarks
LXCMB31720-211014448 Santhosh Kumar Active Loan is still active in our system Please contact to Zestmoney
LXCMB31720-211457002 Santhosh Kumar Active Loan is still active in our system Please contact to Zestmoney
LXCMB31720-211939671 Santhosh Kumar Active Loan is still active in our system Please contact to Zestmoney
LXCMB29020-211911238 Santhosh Kumar Active Loan is still active in our system Please contact to Zestmoney
LXCMB28919-200827682 Santhosh Kumar Closed Loan has been closed in our system & we have raised the request to all other Bureaus (Experian/CRIF/EQUIFAX) to do the necessary changes in your credit profile.
LXCMB25620-210895399 Santhosh Kumar Closed Loan has been closed in our system & we have raised the request to all other Bureaus (Experian/CRIF/EQUIFAX) to do the necessary changes in your credit profile.
LXCMB31720-211264517 Santhosh Kumar Closed Loan has been closed in our system & we have raised the request to all other Bureaus (Experian/CRIF/EQUIFAX) to do the necessary changes in your credit profile.
LXCMB31720-211270542 Santhosh Kumar Closed Loan has been closed in our system & we have raised the request to all other Bureaus (Experian/CRIF/EQUIFAX) to do the necessary changes in your credit profile.
LXCMB31720-211461019 Santhosh Kumar Closed Loan has been closed in our system & we have raised the request to all other Bureaus (Experian/CRIF/EQUIFAX) to do the necessary changes in your credit profile.
LXCMB29020-211587001 Santhosh Kumar Closed Loan has been closed in our system & we have raised the request to all other Bureaus (Experian/CRIF/EQUIFAX) to do the necessary changes in your credit profile.
LXCMB29020-211667922 Santhosh Kumar Closed Loan has been closed in our system & we have raised the request to all other Bureaus (Experian/CRIF/EQUIFAX) to do the necessary changes in your credit profile.

For any further assistance, you can write us back or call us at 1800-102-2192, we will be more than happy to assist you.

We value your business and assure you the best of our services.
You can also download our InCred Mobile App, Click Here and enter your registered mobile number to know more about your loan account.

Warm Regards,
Prabhu Kharik
Customer Experience Team"
These all account active as of today with Experian and other credit reports but now cibil report it closed after 5 months of efforts. Plz note the payment closure dates are incorrect and overdue and late payments reported
I Lost my Sleep, I become restless, seeing these things.
I had an agreement with Zest Money Only, But Credit Reporting Done by Their Partner who Funded through Zest Money. They not contact me or send email regarding loans. I asked them why they are not solving and why they reporting. They clearly said in their email, they do not have any contact directly and everything we have to communicate to ZESTMONEY.
From My experience, I found the major fault or crime is committed by Zest Money. They Misused the funds that I paid in a single shot. They misused the fund and not paid to their Lending partner, who reported non-payment to credit reports. That was I studied from credit reports. I never paid as an instalment, I closed it in a single payment. But it is reported some loans, I closed it in 3 or 4 instalments. And some Payment ZEST MONEY NOT PAID to The Lending Partner, it reported overdue and outstanding in EXPERIAN AND OTHER CREDIT REPORTS. I send all proof for Payment on time, but Experian or CRIF or CIBIL refuse to rectify the error or not communicated properly to the people who report. I am attaching the Loan agreement to know the terms and conditions, which clearly said, I have to pay to Zest Money and all communications to Zest Money. And I wonder, How the other person reporting on me.
Zest Money cheated and they misused the funds I paid a single shot and their partner reported Credit reports for non-payment or late payment. It's let down my score.
I am, a victim of the White-collar crime of Zest Money. I need Justice. I lost sleep and I become a restless person. This communication I am drafting at 1 AM, kindly help me to overcome the situations. I should get compensation worth of 10, 00, 000 from Zest Money and My CIBIL, EXPERIAN and other Credit scores should re-instated and Plz supports me to overcome the hurdle.

I wanted to file a complaint against zestmoney. I had a loan account with them for upgrad platform. My account is being auto debited every month for emi payment. I never till this moment failed in repaying my dues.
Zestmoney debited my account for emi payment for the month of march 2021 as usually on 5th march. Again on 6th march my account is debited for emi payment for the second time. Which means I had to pay 13623 once a month for 6 months, my account is now debited twice i.e., 27, 246/- for the month of march 2021.
I have called their customer care and they said that they will check with their account and will credit my amount within 5 working days.
Till then, how am I going to pay for all other dues which will be auto debited from my account? Please help me!

Hi Zest money,

My name is Bharath Kumar N B and my contact Number is and I made delay becuase of personal probem and I repaid my loan by playing loan on last month 19 jan now I am in need of hurry of noc because I applied for car finance and just they asking noc not a confirmation mail so please do needful I am having car delivery because this loan unable to disburse loan for car so even I spoke with zest money customer service nobody helping just reading script of call center By Akshika, Shubham, Swapnil, Mutsuzu (spoke with me 1 hr), Gaurav from outbound team telling I wont get noc, I not mention other 3 member they helped me some, and other not understanding customer queries and please do needful waiting for an update and above that I am getting mail that amount is pending, please do needful in need on noc, pfb screenshot for reference very useless service from both, ph - [protected], loan id - C6B99DCCD2CC

मैंने कल बलांस चेक किया तो माइनस 53, 115 दिखा रहा है।

ना मुझे कोई आपका एसएमएस आया है 

और स्टेटमेंट भी नहीं दिखा रहा है

ये कौनसे चार्जेस है इतने जियदा क्यूं है 

और इसका हल क्या है जब कि इस कारोना काल में कोई काम भी नहीं। कृपा करके मदद करे और ऑटो डेबिट को रोके। 

A/c no..[protected]

Mubasheer khan

Phone, [protected]

Mene april 2018 ko zestmoney se Amazon ka rs.8000 / - Ka loan Lia tha, second installment with late fee and final loan amount mene paid kia. But ajtk zestmoney ne mera loan pay nahi kia or mera cibil report kharab kr dia mene zest money k customer care pr bat ki pr kii solution nahi mila or email kia zestmoney help desk ko, customer care par call kr k email krne k bad 90 day ka time ke bad check krna ko kaha zest money executive ne.
But aj bhi April 2018 ka loan due hai. Customer care
pr bat ki aj wahi purana dialog
"aapko jo asuvidha ho rahi hai uske liy hame khed hai"
Zestmoney ne poora payment lekar bhi mera cibil kharab kr dia.
Zestmoney se koi bhi loan mt lo bhai y benchoddd aapka cibil kharab kar denge.
zestmoney is a cheap company
My mob.[protected]

Zestmoney customer care centre is threatning my father who is paralysed and using abusive language daily basis they are callling my family members for the repayment i have asked to show me my statement which they are not ready to and harassing me to make the payments first they have to send a statement showing the transactions then only is ouod make the payment there is nothing wrong ins asking my statement already a fir and defamation case is lodged as they are calling on my workplace to diminish my image i want to go through the legal process to make their payments please help. Also whenever they have asked to make the payments i have done it and if they are calling in my or my wife's office hours we are not allowed to use cell phones. Why the collection agencies and from where they have the right to call at our working place threatning my colleagues for the consequences. Does RBI have given them these rights this is against the law when we are already making the payments can you please help in stopping these harassment calls to my family members and my work place I am ready to make the payments but first they have to apologize for the pathetic behaviours abusive language.

I had applied for for a Flipkart voucher and it was told that it would take 24 hours for. For activation but now it has been 29 hours, . I no longer want want any emi to be deducted. And I no longer want the voucher as well, to be on the safe side, I no longer want the zest monety account too and want it deleted, please delete my account, ASAP
And do not offer anything to people if it breaches. The service level agreement.

Hai
Sir/Madam.
In just money apps i created my a/c they gave cr limit 40000/. in that i added 6000rs to make my trip but i got a mail like its added to clear trip application id JNRE751193.after that i called to customer care executive they said its not fr-fundeble and they can't cancle this voucher i mailed to zest money supporter i got a mail like again i need to call to customer care i chat with executive also she said same thing here what they said meas if i am not use this voucher also i need to pay