Consumers Energy
Reviews and Complaints

Some local rep (Female)of yours parked on my lawn last Friday. I work extremely hard to maintain a beautiful lawn. This was a total disregard for my property. I worked on fixing the rut made for an hour. And readjusted a sprinkler head that was driven on. I confronted the individual down the block but was less than satisfied with her nonchalant response and lack on concern. To her it was no big deal. Please retrain your folks accordingly to avoid this kind of lack of respect and I will await your response.

I have a problem consumers having a meter lady come out and say and I had electric hooked up illegally which is not so I had a ground cable going to the guide wire and then they send it to investigators unit which after a state policeman was already out here and said that I did not have it hooked you legally they charge me after telling me to pay my bill for $800 and beyond they set up three appointments to turn it on after I paid $100 which I only had to pay half that and I paid the whole thing they said they turn it on three different times I still have no power and they told me how it would another $1, 800 for stealing electric which I did not do I have a 10000 watt generator hooked up and they're saying I stole power solar say no $1, 800 will turn it back on after they already told me they turn it back on three different times I scheduled it you know I have Beijing or dollars in agreed is something that I didn't do

On 10/29/2019 at about 4:55pm I was driving westbound on Wildwood street in Jackson Michigan when a consumer's dump truck turned into wildwood street from a side street driving reckless, as I continued on wildwood this truck driver raced with me trying to get in front of my vehicle before getting to the light at Laurence and wildwood. When he seen that he was unable to get in front of me he got in back of my vehicle and tale-gated as if he was wanting to rear end me and push me out of his way. I put on my turn signal to turn into mancino's restaurant on wildwood, and after he passed I tried to make out the plate but only was able to get the first number or letter, I think it was 605S or 6O5S. I understand consumers has emergency calls to get to but still need to consider others on the road.

We have been waiting since August of 2018 to get service installed at our house we built. We started the process and decided to put it on hold in October due to house not being started and being told they couldn't run power in until the meter was installed. When we put it on hold the project mana at the time told us we could pick up where we left off. When we reached out to start the process again we were told we had to start over, as they didn't keep records after being told they would. Fast forward to April of 2019 we started the project back up and were assigned a new project manager. Things were moving along but we had uncooperative neighbors that wouldn't sing easements which is no fault of Consumers. That was resolved in early August then the process for permits began because we now had to bore under a road. This is where the cluster begins. We got the boring permit which was good through October 31st, then we were told we needed a soil erosion permit which we got in mid September. At that time the soil erosion guy informed Consumers they needed an overhead permit because of a county drain running though our property that could take an additional 4 to 6 weeks. In the meantime our house is now finished and we can't move in unless we use our whole house generator. In addition we had to go month to month on our apartment lease increasing that expense. I understand we need these permits but what I don't understand is how people that do this for a living miss this stuff causing delay after delay. If they have a plot of the land how can they not know there is a drain on it? To top it off the communication if weak at best. When you check in for a status update it takes a few days to hear back. Then what we are told we are finding out isn't always what is really happening. For example last week we were told the county had what they needed for the overhead permit only to find out yesterday from the county they submitted information on Friday, the same day I heard back from them. It seems like there is disorganization between departments and what is needed. I feel bad for the person handling our project because it seems like he is caught in the middle of the confusion. If they don't have the right people in the right positions they need to fix it. If they don't have enough people add to staff. Not like they can't afford it. I have never seen anything as ridiculous as this. We just want to get power to our new house and it shouldn't be this difficult or take this long.
My name is Susan Pelto, partner is Ron Gardner. The property address is 220 S Williamston Rd, Dansville Mi. Help moving this along would be appreciated

The beginning of July a storm came through on Oakpark Dr. that took down the power lines and half of a tree on our property. When consumer energy came the whole block was without power and they proceded to fix the problem. The supervisor of that crew had said that the tree was a danger issue and that they would be out in the next couple of days to take down the remaining part of then tree. The tree that was effected totaled 1 car and severe damage to the other.. the crew came out again but we were. Told that they did not have the right equipment. When I called them after July 21, I was told that it was turned over to the forestry department. I called and spoke to a lady in that dept. and she said that she would come out to look at it. She did and I received a call from her saying that it was a danger and that she would send a crew out to cut the tree. She did send a crew out but nothing was done. When I called again she said that someone else was handling it but she would not give me his name or phone number. I have 4 grandchildren that come to our cottage all summer long and play on the property and I see a danger to their lives plus the other children in the neighbor hood. The electric lines are right in the tree and could be dangerous. I just want you to know that my grandkids and their safety mean a lot to me and I would like for someonne to come out and look at it.

Sincerely
Frank Cusumano
Account #[protected]

We have had an ongoing issue with a power line the goes directly into my house that will spark and crack very loudly when it rains heavy or if it's windy. I've reported to consumers energy multiple times and my husband has as well. When the line cracks and sparks our electricity flickers throughout the house. This has been going on for at least 3 months and we've called approximately 5 times. Today the line started cracking and sparking again (it's been raining all day) but this time we completely lost power in the house excluding our kitchen light for some reason. My husband called and I have submitted a complaint with consumers and was told that the last time I called a technician came out and the line wasn't sparking so they left. So again, a technician should be out by 5 pm today but I am so concerned that now all of my appliances have been ruined due to their faulty power line and my ignored complaints.

I requested service disconnected at a resident I purchased so I could update it. They set up an account for it to be disconnected. Power lines were disconnected and meter was removed. Now they are charging me for service. What service? They told me as long as there was an account, I would be charged for service. I didn't request an account, so why am I charged for something I didn't ask for and am not receiving?

In the last 5 months we have had 3 power outages in the 4510 Ashford Dr. N E area. We have found via the outage map that atleast 2 of those were due to downed trees and the 3rd was unknown. All have been in the 3-5 hour range and sometimes more. They all seem to be in the same elongated triangular area. The location is Plainfield to the Beltline to 5 Mile Rd.

The question is what are you doing to trim the trees or whatever needs to be done to get the outages under control?

Thank you,
Bruce Papet
4510 Ashford Dr. NE
Grand Rapids, Mi. 49525

There is no seam in the driveway in that area. They want to put the only seam in and it will look real bad. My wife asked them to stop pouring and I had a sign do not pour but they poured it anyway. Very poor customer service. Pictures show how the seam will not line up and how it will look like a bad job when the contactor did it right and consumer Energy is the one hodge-podge the job.

The account number on the bill is [protected] The service was started without my knowledge and when I found out it was in my name I requested it be shut off. Months later I got another bill so I called again then they shut it off. But told me I was responsible for the bill. I was in prison when the service was started and was released on 05/01/2018 so I don't understand why consumers energy thinks I'm responsible for any of the bill. I do have a proof of incarceration and if anything else is needed I can provide that too.

Today (04/02 ) I received an automated call from what they said was Consumers Energy stating that they was going to shut off my power due to none payment if I didn't call 800 376 2064 within 30 minutes . Now I know this is a scam, but my concern is some people will fall for it . I wanted to call that number so bad and tell them what scumbags they are but did not. I was wondering does Consumers Energy investigate these calls ? Not everyone has access to a computer to look this crap up . If I were the CEO of Consumers Energy this kinda stuff would piss me off so much I would spend unlimited money investigating and prosecuting . Someone needs to step up and eliminate these scumbags.

Steve
Account # [protected]

I've been trying to get ahold of someone to talk to for the past 3 days to set up a payment plan so my power doesn't get shut off. I've been told I'll get called back in 6 minutes, never happens. Was on the phone waiting for ten minutes while I was told I was being transfered to talk to someone finally after I had been dealing with the automated person not working and just repeating herself. I'd like to be able to talk to someone.

that I work midnight's. There is construction across the street. First, trying to sleep and pounded on my door because the needed to see my sewer line in my house do to some rich jerk building a Bigfoot house across the street. So this stranger I don't know is walking through my house during my night.

Then, on the next Saturday morning, they parked 5 trucks with their diesel engines smelling the house and rumbling the ground in the house, THEN some concrete pounding machine starts pounding so strong, my wife's stuff on a shelve fell off and broke.

We/re a working class neighborhood, but I guess this rich guy paid off consumers to work on a Saturday. znd screw the peasants znd not notify them of the or talk to them about the obnoxious disturbing the piece, must of took some money on the side. they dug up my lawn a couple of months ago without a peep of notice.

i live alone and my bill usually runs between 150 and 225. this month is 306. when icalled to enquire, he took out weather chart and told me it was too cold for the billing period which started in the middle of november and ended dec 13. i simply requested him if he canget my meter checked i assured him that i will pay the bill, but i need someone to check my meter he refused and said it was not possible.
as a bill paying customer, i am entitled to get my meter checked. that is not too much to ask
my address is 3830 crest lake dr bloom field hills mi 48304

I had Furnace replace about March 2018 by a Consumers Contractor. I was told there was a rebate. When I asked for the form I was told by the contractor (Fire & Ice) "they take car of the rebate." About a month and one half later I called the contractor about the rebate and was told, "they take a while." I called consumers energy on Monday, November 5, 2018 I was told they never received any rebate request from the contractor. I was then asked for my model number and serial number and was told I am eligible for a $250.00 rebate, they would send me out a form. I called again on November 15, 2018 and was told there is no form and a consumer advocate would contact me in a week from the day I called them. today is November 18 and there is no call. I did tell them they need to check this contractor (Fire & Ice) because they are telling people they handle the rebates but they don't. I do not expect to ever receive any rebate or any call from Consumers Energy. The Rebate Program is Just a Big Scam.

I have been calling all morning, left multiple messages, and when I call the normal consumer's number and talked with someone, they assured me that they answer the phone. Again, I've been calling since just after 8 am with no answer. This is the number I have been calling [protected]. I should at least have had a call back by now. Thank you and have a good day.

Consumers came into my neighborhood in the downtown Rockford area around 8pm. They cut down a branch, and half an hour later the power went out. I left to go workout and when I came back at 10pm, all they did was put up caution tape. Completely unprofessional, because not only did they not take care of the power line or power outage, (that they caused), but they didn't even move the branch out of the road. When I tried to contact consumers, I got no answer to when the power was going to be back, or even someone to talk to. I expected better customer service from consumers, but I was bitterly disappointed seeing them completely disregard the job site or not try to do anything productive.