Contact Lens King
Reviews and Complaints

I gotta say, I'm not too happy with Contact Lens King. I put in an order over ten days ago, on September 25th, and it still hasn't been filled. Apparently, my prescription was expired, so I uploaded a new one on Monday the 27th and left a message for customer service with my order number to let them know. But still, no dice. My order is still just sitting there, unfilled.

Now, I work during the same hours that customer service is open, so I couldn't call them up during those times. I left a message on the 27th letting them know that I wouldn't be able to reach them during their hours, but I never heard back from them. No email, no phone call, nothing.

Honestly, I'm pretty disappointed. I needed new lenses a week ago, and my eyes are really starting to feel it. They're super uncomfortable, and I'm just not happy with the service I've gotten from Contact Lens King.

I was in need of multifocal contacts for my astigmatism and decided to order them from Contact Lens King. When I received my order, I was excited to try them on, but unfortunately, I couldn't see with them. I was quite disappointed and decided to contact the company to see what went wrong. After speaking with their customer service team, I found out that I had ordered the wrong ones. I had missed the "toric" part of the prescription.

Although I understand that I made the mistake, I was a bit frustrated that they shipped the order without first making sure it was correct. They informed me that they could legally ship the order because my eye doctor did not respond quickly enough to verify the order. However, I don't think it's right to prioritize making money over taking care of customers.

To my surprise, they couldn't even fill the correct order because they didn't sell the lens that was needed for my prescription. I was quite disappointed with the whole experience. While it may be legal for them to do what they did, I don't think it's ethical.

Overall, I would say that my experience with Contact Lens King was not the best. While their customer service team was helpful, I was disappointed with the way they handled my order. I would recommend double-checking your prescription before placing an order with them to avoid any issues.

I recently had an experience purchasing contact lenses from Contact Lens King (contactlensking.com) and although there are many positive aspects to this company, I must express my disappointment with their sale pricing policy.

At first glance, the sale prices of their products seemed like a great deal, but once I added them to my cart I was hit with an unexpected and seemingly excessive processing fee. This fee added almost $10 to each box of contacts I was purchasing, essentially negating any savings I thought I was getting from the sale price.

While I appreciate that Contact Lens King offers a variety of other positive attributes, such as great customer service, quick shipping times, easy prescription verification processing and product availability, I feel as though their underhanded pricing tactics are a major setback for the company.

I think it's important for businesses to be transparent and upfront with their pricing, especially when it comes to sales and discounts. I would have much preferred if Contact Lens King had been honest about their processing fees upfront, rather than misleading customers with deceptive sale pricing.

Overall, I appreciate the positive aspects of Contact Lens King, but I hope they will make changes to their pricing policies in the future to better serve their customers.

I recently purchased a pair of contact lenses from Contact Lens King and while the product itself was great, I must say I was a bit disappointed with the pricing strategy of this company. When I logged into my account, I was presented with a price of $55. However, when I used Google to search for the same item, I saw that it was available for only $20! Understandably, this difference in pricing left me feeling somewhat dismayed.

I believe that it is unfair to offer a different price to existing customers, and it seems that Contact Lens King is not the only company guilty of this pricing anomaly. Surely, existing customers should be entitled to the same discounts and promotions as new customers, if not more. After all, they have already demonstrated their loyalty to the company.

Furthermore, I believe that this pricing strategy could be detrimental to the company. Many customers, including myself, are savvy shoppers who will shop around for the best deal. If customers feel that they are being overcharged, they will undoubtedly take their business elsewhere. In fact, I was about to do just that.

However, my intention here is not to criticize. Rather, I would like to present some constructive suggestions that I believe could help improve the overall customer experience at Contact Lens King. For instance, I feel that the company could benefit from a more transparent and consistent pricing strategy. They could also consider offering more incentives to existing customers, perhaps in the form of loyalty programs or exclusive promotions.

If the CEO of Contact Lens King is reading this review, I would be more than happy to share my thoughts and ideas with them. I firmly believe that by listening to the needs and concerns of their customers, Contact Lens King could become a leader in the industry, providing an exceptional customer experience that keeps customers coming back for more.

When it comes to online shopping, we all want to feel like we're getting a good deal. That's why I decided to visit the Contact Lens King website after seeing a pop-up promising me 10% off my purchase. Unfortunately, my experience with this website left me feeling pretty disappointed.

To start with, the website design is decent enough, and it's easy to find the products I was looking for. When I saw the pop-up offering me 10% off, I was thrilled! Who doesn't love to save some money? So, I eagerly typed in my email and cell number in exchange for the discount code.

However, my excitement was short-lived when I tried to use the code during my checkout process. To my frustration, I was told that the code didn't apply or only applied to certain products. It felt like a bait and switch tactic, which is not fair or ethical. If you're going to offer a discount, then please be upfront and clear about what it applies to and what it doesn't.

To be fair, Contact Lens King does have some good deals and competitive pricing on many products. But this experience left a negative impression on me, and I now feel wary of trusting them with my future purchases.

In conclusion, while Contact Lens King may have some good products and prices, their bait and switch tactics and lack of transparency with discounts has left me feeling cheated. I wish they would be more upfront about their promotions and discount policies.

After using Contact Lens King for my latest purchase of contact lenses, I must say that while the products themselves were satisfactory, I was disappointed by their shipping policies. It appears that they charge an exorbitant amount for shipping, and this has been a longstanding concern amongst their customers. In fact, it's a topic that has been discussed frequently in online chat groups, with many expressing their belief that this company charges an unfair amount for shipping.

Personally, I was taken aback when I had to pay $7.99 for just one pack of lenses, which weighed less than one ounce. It felt like a steep charge for what was ultimately a small package, and I found myself wondering why such a significant amount was added to my purchase. It was interesting to hear that some customers have even studied this issue with graphs and other analytical tools to deduce that a major portion of the company's profits come from overpricing their shipping fees.

In light of this, I believe that Contact Lens King would benefit greatly if they offered free shipping to their customers. This is a strategy that many other online retailers have employed successfully, and it would surely attract more customers to their site. In fact, I have heard rumors of a new start-up company that plans to offer free shipping to the lower 48 states, and I must admit, that has piqued my interest.

Overall, while I was satisfied with the products I received from Contact Lens King, their shipping fees have left me feeling unsatisfied. I hope that this company takes this feedback seriously and considers revamping their shipping policies to better align with the needs and expectations of their customers. Until then, it's unlikely that I will continue to use their services, especially given the competition that is rapidly emerging in the market.

As a customer who has purchased contact lenses from Contact Lens King, I do have some feedback based on my personal experience that may be of help to others. Firstly, while browsing through their website, I found it a tad inconvenient to have to go through the entire purchase process before learning about possible additional expenses that I would need to bear such as processing fees and shipping costs. I would have appreciated seeing a clear, all-inclusive price upfront, so that comparing their prices to other sellers in one go would have been easier.

That being said, I did receive some promotional emails from Contact Lens King that offered some additional discounts on my purchase, which I thought was quite thoughtful. However, I did not make use of any of these discounts during my purchase. If they are tracking the discounts offered and provided, then it would be great to know of any overpayment and receive a refund of the difference. It's always good business practice to be transparent with customers and ensure that they are getting the fairest deal possible.

Overall, my experience with Contact Lens King was positive. Their website is easy to navigate and the variety of lenses available is impressive. Their customer service team is also friendly and helpful. While there may be some room for improvement when it comes to fee transparency, I am happy with my purchase and would consider buying from them again in the future.

If you're in the market for a new contact lens provider, Contact Lens King (contactlensking.com) may seem like an attractive option due to their affordability. However, before making a purchase from this company, there are several concerns that must be addressed.

The primary issue with Contact Lens King is the age of the contact lenses that they sell. There are numerous reports from customers claiming to have received lenses that were three or more years old. Using outdated lenses can be detrimental to the health of your eyes, and it's not worth saving a few bucks to risk damage to your vision.

Even worse than receiving old lenses is the company's handling of customer complaints. When faced with this issue, some customers reached out to Contact Lens King's customer service and were offered to have only some of their boxes swapped out, leaving them with at least some old lenses. Additionally, customers were expected to cover shipping expenses when returning the old products, and in some cases, were not refunded for their initial shipping costs at all. This kind of business practice is not only unacceptable but also damages the company's reputation in the long run.

If you're looking to purchase contact lenses from a reputable company, look elsewhere. Many other lens providers have a proven track record of supplying customers with up-to-date products and provide satisfactory customer service. While Contact Lens King may seem like an attractive option because of its low prices, the risks associated with outdated lenses and poor business practices are simply not worth it.

When it comes to contact lenses, finding a supplier that ticks all the boxes can be challenging. Of the numerous online stores out there, many offer subpar services with high prices, leaving customers feeling dissatisfied and frustrated. However, when I stumbled upon Contact Lens King, I was pleasantly surprised by how much of a game changer this supplier is in the market.

First and foremost, their vast selection of brands and lenses to choose from is impressive, which is something that many other suppliers lack. The pricing is fair and competitive, making it a preferable option for those who are cost-conscious when purchasing their contact lenses.

The shining star of Contact Lens King's services, however, is their lightning-fast shipment and top-notch customer service. I've ordered from many suppliers before, and more often than not, delivery times can be a nightmare, and customer service can be non-existent. But with Contact Lens King, orders are shipped out quickly, and their customer service team is there to provide support whenever it's needed.

On one occasion, I made a mistake while placing my order. However, Contact Lens King's team contacted me right away to resolve the problem, ensuring that I received the correct order in no time. They even followed up afterward to ensure that everything was up to my satisfaction, an extra touch that is often overlooked.

Overall, Contact Lens King is a fantastic supplier that I cannot recommend enough. Their extensive range of lenses, competitive pricing, and exceptional service are what sets them apart from the competition. If you're in the market for contact lenses, be sure to consider Contact Lens King for a hassle-free, satisfying experience.

Overall, I had a good experience ordering from Contact Lens King, an online provider of contact lenses. The website is user-friendly and the process for placing an order was easy enough. However, I did encounter a difficulty when I realized that I needed to have two separate prescriptions on file for my order. When I tried to add the second prescription, I found that it over-rode the first one.

Unfortunately, I later received an email informing me that my prescription for one box of contacts was not on file. Understandably, this was rather frustrating, as I had believed that I had properly entered everything into the system. I contacted the customer service team in hopes of rectifying the situation. I was assisted by a representative who advised me to send the missing prescription information in reply to the email.

Even though the experience was frustrating in the moment, I ultimately appreciated how effectively the Contact Lens King customer service team handled my situation. They were patient, helpful, and communicative in their efforts to help me successfully complete my order. However, it would be desirable if the website allowed for multiple prescriptions to be recorded with greater ease or explicitly offered an option for this scenario.

In summary, while I had a few bumps in the road with my order from Contact Lens King, their customer service team worked hard to smooth out any issues and ensure that I received what I needed. There is always room for improvement, but I would recommend this online contact lens provider to others in need of their services.

Over the years, I have come to trust and rely on Contact Lens King (contactlensking.com) for high-quality contact lenses at affordable prices. The customer service team has always been prompt and courteous in addressing my inquiries, and my orders have arrived quickly and accurately. However, there is one issue that has recently become a source of frustration for me - the processing fee. Although I understand that this fee is in response to competitors in the market, it still irks me to have to pay it. Perhaps it's the principle of the thing, but I would prefer to pay a slightly higher price per box and avoid the processing fee altogether.

Despite this minor inconvenience, I continue to shop at Contact Lens King because the overall savings and convenience outweigh the processing fee. I appreciate the wide range of contact lens brands and prescription options available, as well as the discounts and promotions that are periodically offered. My only suggestion for improvement would be to eliminate the processing fee, or at least offer a clear explanation of why it is being charged. Overall, I would still recommend Contact Lens King to anyone in need of contact lenses, as their reputation for quality and affordability is well-deserved.

I recently placed an order on Contact Lens King's website and I have mixed feelings about the experience. While I do appreciate the lower prices offered on the site compared to some other retailers, I found some of the practices to be a bit misleading and frustrating.

For instance, although I read about the processing fees before placing my order, I still find it to be an unwelcome surprise when the total cost of my order ends up being double the advertised price! It feels like the site is trying to hide the added fees in order to make their prices appear more competitive.

Additionally, I had wanted to purchase a 6-pack of lenses but upon clicking on the product, it seemed that my only options were a 12 or 24 pack. This felt very misleading and dishonest to me, especially given that the advertised price was for the smaller quantity I had wanted. To me, this kind of practice is how corruption can become rampant - people engage in dishonest practices and justify them by saying "everyone else is doing it".

Ultimately, I did end up placing my order because the price was still lower than elsewhere, but I have to admit that I value honesty and transparency highly and this experience did not sit well with me. I hope that Contact Lens King can take these concerns into account and work towards being more upfront and forthright in the future.