My EyeLab
Reviews and Complaints

My EyeLab is the perfect shop for glasses, offering a combination of key factors that make it an exceptional destination for eyewear. Here's why My EyeLab is considered the ideal shop for glasses:

- Extensive Selection:
- Quality and Durability:
- Professional Guidance:
- Customization Options:
- Advanced Lens Technology:
- Affordable Pricing:
- Exceptional Customer Service:

Overall, My EyeLab stands out as the perfect shop for glasses due to its extensive selection, quality products, professional guidance, customization options, advanced lens technology, affordability, exceptional customer service, and convenience. With a focus on meeting individual needs and ensuring customer satisfaction, My EyeLab offers a comprehensive and enjoyable shopping experience for all eyewear needs.

BEWARE! Regret my decision! Save yourself the frustration of coming to this imitation want a be eye optical.I should have walked out.1st red flag: NO actual Dr on-site. BS eye exam is done remote with some dude in a video chat wearing a white coat that can’t speak clear English handling the equipment with a remote control! Wth! Spent over $800 dollars on 2 glasses that were over priced! Good luck on glasses arriving on time because they are manufactured Kamala knows where and customer service Rep “olga” from India refuses to help. San Antonio store on SW military Rep Kathia can’t help. Website weekly says shipping delayed. You will get redirected to website to check status of BS eye glasses status!

Please I implore you DONT TRUST THIS FAKE WANT-A-BE optical store. Only good thing I can say is saleswoman in store was the sweetest.

Store in Forney, TX (now operating under a different name) refused refund on glasses that were made with a bad prescription. Instead of refunding they used my old prescription which still was not right. This was in August and went on for more than a month. Each time I called the 800 number they would “escalate” my complaint but would never get back with me, forcing me to go back to the store.

I gotta say, I was pretty disappointed with My EyeLab. I mean, they told me one price on the phone and online, but when I got to the store, they hit me with a bill that was way higher. And it wasn't just a few extra bucks for some junk fees, they straight up upcharged me without ever giving me a total until the very end. Not cool, man.

And if that wasn't bad enough, when I got my glasses, they weren't quite right. But when I went back to get them fixed, they wanted to charge me a fortune. Like, come on, I already paid a bunch of money for these things, can't you cut me a break?

Overall, I gotta say, I'm not a fan of this company. They seem like they're just out to make a quick buck, and they don't really care about their customers.

Yo, I gotta tell ya, I went to My EyeLab twice and both times my glasses didn't work right. I mean, what's up with that? This has only ever happened twice in my whole life, and both times were at My EyeLab. I was thinking the first time was just a fluke, or maybe my own fault somehow, but after round 2 I gotta say, I can't recommend this place for anyone who cares about seeing clearly.

I mean, it's not like they're just some casual optical store. They bill themselves as a real deal medical office for your eyes, you know? So it's not like I was expecting some low-quality glasses from them or anything. But still, both times I had trouble seeing right with the glasses they gave me.

Honestly, I'm not even sure what went wrong. I told them my prescription both times, and they tested my eyes and everything. But when I put on the glasses, it was like something was off. Everything was blurry or a little distorted. It was frustrating, and honestly kind of scary, since I rely on my glasses to see clearly.

So yeah, my verdict is, don't go to My EyeLab. If you care about your eyes and want to make sure you're seeing things clearly, go somewhere else.