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Went to my eyelab in rivercity jacksonville fl may 2024. Staff seemed friendly. They did a virtual eye visit which I thought was strange but I gave it a try. The Dr was very rude when I told him I couldn't see anything on the screen. Was then told by the lab assistant that next year I would need bi focal glasses. So I ordered my glasses them came back quick I COULDNT see anything the sales lady told me that's because I didn't ordered the bi focal glasses. So I have to pay another 120$ at this point I have now paid 435$ for my glasses. They sent then back in June 2024. They came back to the store 8n July 2024 and the lens fell out of the glasses while I was still in the store. The sales lady took them back with a attitude and said the lab cut them wrong. I called to put in a complaint and requested my money back 2 different times. The store called me told me it was a computer glitch and my request for my money back was rejected, they could offer me a single vision pair of sun glasses now remember I have to have bi focals per the Dr so why would I get a single vision sun glasses they wouldn't help me at all. I'm beyond pissed at this point and I still haven't gotten my refund. And we are now at the end of July 2024. I will never go back to the place again...
Claimed loss: Loss of over 400$
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Your frustration is completely justified, and it's clear you've been given the runaround. My advice? Don't take no for an answer. Demand to speak with someone in charge and make sure they understand you're not going away until you get your refund. Be persistent and firm. You've been treated unfairly, and they need to make it right. Keep pushing, and don't let them off the hook until you get what you deserve.