Costco
Reviews and Complaints

Today is Friday, March 24th, 2017. I am requesting a full refund for 4 tires I paid for and never received. I ordered them for my daughter Meghan Bella her membership # [protected]. We originally ordered 4 tires on Feb 17, 2017 at the Kapolei, HI store. The guy who helped us said there was one tire in stock, well we needed four tires. He said he can order 4 tires and should arrive in 7 to 10 days... so 3 weeks later on March 9th, 2017 Meghan had not received the tires. After dealing with her tire losing air daily and not receiving a call from Costco, she went to the store on March 15th, 2017 she was told only one tire has been ordered and was in the store. She desperatly needed a tire so she took the one tire and the customer service rep told her he had to re-order three more tires for her, telling her they would be delivered via UPS in about 5 days. On March 19, 2017, I ask her again about the tires, she called Costco and was told they were not in yet. On March 21st, 2017 while she is on her way to work at 8pm, because she works nights, she had a blow out on the freeway. Here it is March 24th, 2017, still no tires and now we are desperate for tires, we have to go to a local tire dealer in Waipahu, Hawaii who luckily had all four tires in stock, we spent more $$ because she was desperate for tires. My daughter called Costco again while she sat along the freeway asking for the ETA, the man that answered put her on hold for 5 minutes before he came back and said he did not know when the tires would be in. She said the man did not ask for her name, her membership # nor the order #... what kind of customer service is that? A ### one! I have been a costco member for about 17 years and I recommended the membership to my daughter, so on February 17th, she became an executive member because my friend and I told her her rewards for the 749.00 tire purchase would pay for her executive membership. I am extremely upset with the way the Costo Tire center has treated us. This incident has caused us stress and anxiety. I would like a call back because I want a full refund to my credit card. My phone number is [protected]. Thank you, Margie, who is not a happy customer right now!

Costco carries a great variety of lettuce, celery etc.

Last year my costco (Fairfax va) carried a multi pack of celery bunches.
This year some efficiency expert has switched to pre-trimmed celery sticks.

When celery is cut it begins to leak and rot at the ends, and a quick look at any package (Even the freshest) will show brown, beginning to rot ends, at both ends. After trimming these at home, there is not much left.

Please switch back to actual bunches of celery. They are a bit larger to ship but are better than the rot which is on the shelves now.

Date of Accident is March 9, 2017
Accident occurred on Prairie Avenue near 120th street in Hawthorne Ca

There was a traffic jam on Prairie Avenue. I was in the middle lane, the driver was in the left lane, the right lane was also congested with drivers trying to get into the middle lane because there were parked cars in that lane. There was a stalled car in small intersection. Part of the back of the car was in the left lane. So cars in that lane did not have come all of the way into the middle to avoid it but given the size of the Costco truck it had to use all of the middle lane to avoid the stalled car. The problem with that is I was already on the side of the Costco truck so he had no room to get over but did anyway. He first hit my door then hit my driver side mirror. Other drivers were blowing their horns to get him to stop because after he hit my door hit kept going until I guess he finally realized he had hit me then he proceeded and asked me to pull over. He got out of the truck and apologized for hitting me and asked me if my 6 year old daughter was ok because she was crying. We exchanged information, I did not call the police to file a report because we both had insurance information and we both knew it was his faulty. I am EXTREMELY angry that he would lie and give false information to basically save his butt. I have pictures to prove he damaged my car. I am not willing to pay any deductibles to get my mirror fixed that would cost at least $600.00 to repair. I find it absolutely disgusting that your insurance agency would outright tell me that they would automatically take the driver's side first. I would like my car repaired. I would like Mr. Steven Guerra spoken to and advised that I have filed a complaint against him. If I have to get a lawyer involved it would cost a lot more than repairs but I will do what I need to do. I've always respected the products that Costco carries and think you are one of the best companies out there but some of your employees need to exercise some integrity. I have had my car since 2003 with no accidents until your employee runs into my car and tears my mirror off. Ask yourself if I hit his truck, as he says, why is the first point of contact on my driver side door. He is a liar and this needs to be dealt with or I'm getting legal representation. I have had to take my mirror off because it is completely destroyed. I just want my car fixed please. I can be reached at [protected]. My email address is crystal.[protected]@alaskaair.com.

I shop at Costco about twice a week and sometimes I need to make a return, I always have an issue with one of the CSR short changing me. It's happened multiple times now with the same person! She uses a form of distraction by trying to talk you out of the return or complementing you while she's processing the return and then gives you your change expecting you not to check it. I was recently there and was short changed by $10.00... the time before that it was $30.00. This is considered stealing from customers and it should not be allowed! I'm not the only one that has encountered this problem at this particular store.

The store is at wheaten, MD. I gave the Dr. Prescription at the end of January. The manager name is Tyrone Goring took and told me some one going to call me when it is ready which is one to two weeks. I was weighting for two weeks no one was called me after two weeks my son Dr. Changed the prescription. So I had to go the store to exchange by the time when I was there my order is already there so I asked Tyrone why they didn't call me he said sorry we going to call you the next one. Again I was weighting for two weeks I didn't get any call so I called the store Tyrone Goring(the manager) picked the phone and he said the glass is ready. I said why someone did not call me, he said it was by mistake I was so angry say thank you and then hang off the phone. He called me back and told me I hanged on him I said I did not so he added my phone # was not correct he fixed now the write #. Again the glass was not write size and not comfortable so I asked him to change he was ok with that and I had to wait another two weeks I checked my phone # and everything was correct but after three weeks still not got the phone call I called the store his the name is Perry picked the phone told me the glass is ready so I told him this is the third time not to call me I was asking him to speak the manager and the manager was off I said thank you I'll pick up tomorrow and hang up the phone after that Perry called me back I hang up on him. The next day I went the store the manager was not there Perry said hi you are the one hang up on me when I hang up on the manager last time they took my phone # from the system which is not appropriate. When we had conversation he told me they can refuse the service. As a customer I never heard any place said refuse the service I'm Costco customer for many years I didn't expect this kind off customer service. Even if they have right to refuse the service the should told me the second time when I ordered.

On March 20th, 2017, I was in line waiting for my pizza. The person in front of me received their item after which the employee (who's name I believe is Phong or something close) went away for 10 minutes. When she came back she said her lined was closed. I informed her I had already been waiting for a very long time. She pointed over to the next line (which was the only open line) and told me to wait over there. The line she pointed at already had 5 people in it. When I told her again I had been waiting she yelled at me saying was closed and continued cleaning out her till without so much as an apology.
If she had put the 'closed sign' up after the customer before me or told me she was closed I would have gone over to the other line. Without doing so, me and any other customer would believe that she would be back to help me with my order.
I wasted 20 minutes to get my order, with her not informing me from the start that she was closed.
She had poor customer service skills and a very bad attitude. The gentleman at the back of the line I was told to get into, saw what had happened and gave me his spot.

You do not offer a full fat plain yogurt option and many of your smaller flavored yogurts are also non-fat. Your buyers and decision makes need to read up about the unhealthy non-fat additives and sugar content. Personally, I would love for you to sell Greek Gods brand. They have many favors and are at most regular grocery stores now. I pretty much cannot buy yogurt at Costco now because of your product selection.

How does Costco determine when to substitute an organic product for a non-organic product? I'm concerned about the Earth's capacity to feed all humans. Organic farming practices have lower yields. If all crop lands were converted to organic production, would we have enough to feed all humans?

I don't like the idea of consuming organic foods because I live in the United States and can afford the higher prices while others are starving to death due to lack of access to any food.

The blonde membership supervisor is beyond rude. Not only does she frown the entire time she helps customers she treats costumers as if they do not matter. This is not the first time I have had to deal with her, and at this point I would rather just shop somewhere else.
Not only is there always no more then three cashiers and most of the time no front end assistant the lines are beyond long. Members do pay money to shop so showing a little respect would be appreciated.

I am working on the assumption that the protocol is standardised internationally at all Costco branches.
I am an expat in South Korea. A few hours ago, I visited the Costco branch in Gwangmyong (with my Korean wife). Prior to going to Costco, I had been shopping elsewhere, in a shopping center, and had bought a small bag of cosmetics.
As I entered the Costco store, I was stopped by a lady at the front door and was told that I could not take this small bag into the store...and that I would have to place it in a locker and, collect it after shopping. I asked "Why?" But was given no answer but was asked, "are these our (Costco) products?" (I'm not sure why this is relevant)... to which I replied that, I had bought them in another store earlier. During this exchange.. I noticed numerous customers entering the store with a wide variety of handbags, shopping bags, baby strollers, backpacks and the like (both empty and full).
I asked to speak to the manger. He was extremely polite and, explained that, NO bags should be allowed into the store and that, it was the mistake of the door attendants for not doing so. I invited him to stand with me at the door entrance (which he did) where, I identified a multitude of customers entering the store with a wide variety of bags which, the store manager also observed.
A nearby Korean bystander made a remark suggesting that it was a racist issue (I am a Caucasian living in Korea). While I do have doubts that this is the case, I did wonder if this was actually a factor, based on the lack of any other reasons.
After placing my controversial paper bag in a locker, the manager proceeded to follow me through the store, humbly offering apologies.

Simple question-"Are bags allowed in Costco stores?"
If " yes, perhaps there should be some clear rules as to which are, and are not acceptable. Lady's handbags "yes"? Backpacks "yes"? "Costco shopping bags "yes"? Plastic bags "yes"? But, little paper bags "No?"
If there is not a clear criteria, I will have to wonder if racism was, in fact an issue.

I look forward to your response.

David Peacock

(A photo of my controversial bag is attached)

I always visit the store in London Square, 13450 SW 120th St, Miami, FL 33186 and service is always great however this time I could not go with my dad who is the owner of the membership. I spenta a good hour and 30 minutes shopping and when I got to the register they told me I couldn't pay because I wants the owner of the membership i asked him to do an exception and they even call a manager who said no from far didn't even bother to come and talk to me. There was another guy who as I was talking to the cashier was saying I could sign up for a membership which I explained I wasn't going to do because me and my dad live together but he was just taking my merchandise away before anything was certain. I work in retail and many times I make many exceptions for my customers. I'm very upset to have lost an hour and 30 minutes of my day on my birthday. I'm force to buy here until the membership expires but we are definitely not renewing again. Hopefully this prevents someone else from having to go through this terrible experience.

David Roque
Ph:[protected]
E-mail:[protected]@gmail.com

On each and every trip I make to this location I run into cashier Bob mainly as the store opens. And each and every time I have shopped he does not say good morning, hello or how r you today. Last time I was in he flicked my membership card back to me I didn't even know where. When I asked for it back he said oh it's under the ledge I asked for him to hand it to me and all he did was point it to me. I was in today 3/15/17 and he was cashie again. I didn't put my items on the belt because he grabbed my cart from me but said "oh well I guess I'll take these out of your cart" I smiled and said thank you. After my transaction I said thank you and he said nothing to me but proceeded to talk to his nagger instead. WTF Costco

We purchased a new HDTV from Costco online. Since we were incapable of moving our existing TV and carrying the new TV to its' desired location we purchased a 'Professional On-Stand Television Installation & Setup'.

The HDTV was delivered without incident and the install was going to happen the next day. The next day the Install Technician showed up to install the new TV. He moved the existing TV to the living room upstairs but informed us that he couldn’t take the TV in his truck as it was too big. He said he would contact the company and they would contact us later that day to schedule the removal The service we purchased from Costco included the removal of the existing TV from the premises. We did not receive a call from the company to remove the TV and it is taking up quite a bit of space in the entry way to our home.

We have contacted the company Costco sub-contracted with to setup the TV and remove the old TV 3 or 4 times now. We also contacted Costco but were unable to find someone that cared enough to get their sub-contractor to complete the job we paid them to do. It has been 12 days since our TV was setup and the old TV is still sitting in our entry way.

Can someone at Costco tell me the magic contact number to get this resolved? I need someone to honor the service we paid them to complete. Does anyone in Costco’s corporation care about their customer’s satisfaction? If so can someone give me a way to contact this person? If this person doesn’t exist can I get my money back for the service we paid for so I can find a company that will come complete the job?

Me and my family have been costco members since I was 2 years old. I've always gone to costco with myou father's card and shopped for the things he needs by myself. However today I went to pick up some flea medication and I was refused service because my father was not with me. I told them this had never been an issue before and they proceeded to tell me that I had to leave, and that their cashiers must have been doing their jobs incorrectly. They were very rude. Canceling our membership. This was in roseville, ca.

The incident happened on March 15, 2017 at 1:30pm in the San Dimas Costco Branch. My family and I were checking out our items in Monique's line. The co-worker she was working who was in charged of moving our items to our cart was Rebecca. Both of them did not greet us or smiled. They showed poor customer service. Rebecca has the worst attitude. As Monique was scanning the items, Rebecca did not asked us if we wanted a box. The first few items that were scanned were Bread and bananas. Rebecca was not gentle with them and tossed them in the cart. She was rude about it. My brother took the items and moved them since there were much heavier items on the way. Rebecca had no common sense since she just tossed the items as they came. Then she smirked athe Monique who shrugged. I found it offensive. I said what happened and Rebecca said that we took over the cart so she did not want to do it anymore. Rebecca left. I told Monique that no one asked us and yes we would like a box. Monique quickly threw the other items in it. Oncece it was done, Monique did not wish us a good datime and then we left.

We been looking for Windows to replace in our home, we came to you on your store flyer, it says there is no charge for consultation if you live within 40 km of Costco whole ware house . I live with in 40 km from your north Edmonton store . In Redwater . As I called to set up getting all my windows done the lady went on to say there is a charge as I'm over 30 km away ., false advertising. I was very upset as we have been along time member .

We like Costco and their prices but wanted you to know that the AT&T bundle deal for 89.99/month for two years with a $300 cash card is less than ideal. After signing up, we waited for 2 hours at the agreed upon time and no one showed up! I called to find out why and was on the phone for an hour with 5 diferent people, none of whom knew what had happened. Just wanted you to know what's going on with these folks and we're hoping to save someone else the frustration and disappointment that this caused. - Thanks, Gwen

P.S. We went into the store to talk to them, too, and no one knew what had happened there either but they said they would find out and call us. They never called.

What happened to the Regular Kirkland Signature Tortilla Chips? We live in Raton, New Mexico. The closest Costcos to us are the ones in Colorado Springs. On February 15th we went to the Nevada Costco on the north end of town. As part of our trip we went to stock up on Kirkland Signature Tortilla Chips and to our dismay there were no Kirkland Signature Tortilla Chips to be found only the low budget, made of cardboard, insult to corn, Kirkland Signature Organic Tortilla Chips. On a scale of one to 10, one being dog poop the Kirkland Signature Organic Tortilla Chips are a -3, which is fine. If people want to sell and by "worse than dog poop" organic tortilla chips they should have the freedom to do so. However...pulling the flavorful, crisp, tasty, Regular Kirkland Signature Tortilla Strips is communist. Why do you insist on swapping out your regular, tried and true, food products that your costumers have come to love and enjoy for only an organic option? What makes you think that everyone wants only organic options? All it does is make people mad and then they either stop buying the product at Costco or stop shopping at Costco all together. If we wanted only organic food we would shop at a whole food store. I have been shopping at cost for 20 year and my parents nearly 15 years before that. I grew up on Costco and believe you me your costumers don't like it when you do this only organic option crap. So do yourself and us a favor and bring back the non-organic options for your food products. At least if you insist you on offering organic food continue to offer the regular option and let the people make the choice instead of you guys assuming that everyone wants organic and making the choice for them. Please bring back the Regular Kirkland Signature Tortilla Chip Strips! Thanks for hearing me out. I look forward to having regular food again. -Jared Chatterley, Raton, New Mexico

I am writing this because I am appalled with Costco and their terrible service. Their employees are very rude and the worst thing is that their management don't really care. Last week my son went to one of Costco store and he was treated rudely and was literally kicked out of the store for something he did not do. Security guard decided to he saw that my son tried to steal something and after my son proved that he did not take anything he was still asked to leave the store. They did not even apologize!
Next day I went to the store and they refused to explain what happened. I then contacted Costco head office but they did not reply anything yet. I am extremely disappointed, these people are terrible and rude and highly unprofessional! Shame on you Costco!

I just tried to drop off a load at 1500 03/14/17 and instead of having some semblance of of kindness she basically just told me to go eff myself. By far the rudest guard I've ever had the displeasure of meeting. I've never complained about a guard before, but this lady was truly horrible. I don't know how a woman could act that way to a total stranger, especially when I was nothing but nice. I have no doubt that this isn't the first complaint about her, nor the last.