County Imports
Reviews and Complaints

I had the same problem

Has anyone thought of putting gas in the scooter when they get them they cannot ship a scooter full of gas for obvious safety reasons I bet that's part of some of the not running complaint and maybe spark plugs loose or not installed sometimes the spark plugs wire is pulled for safety reasons too be sure to check both when u unbox the scooter atv if your not mechanically inclined have someone who knows about bikes help you !

You are complaining about things I have read on the website and seem to be in the terms of service. I suggest you re-read the website under the shipping terms that say delivery time frames are up to 21 biz days? Also... the throttle you mention sounds like had you had it assebbeled by a dealer it states on the website im sure you wouldnt have any problems. Its very easy for a person to complain about things but when it appears to be the lack of reseach by the customer they seem to blame society or in this case the dealer. Countyimports.com is a good company and compared to the rest has a by far rating. This guy is just bitter becuase it was not absolutely perfect as the website says and appears to be why the prices are so good. Id bet this person is a smoker and thinks hell never get cancer either. Shame.

asdfsdf

I purchased a 110cc razerback. I got a SLA-109 I was told when calling to report the wrong atv delivered I was told to fill out a claims form in their site by a sales person. I did so and called claims spoke to a female was told send pictures to claims. Because their invoice said I was sent the right atv. I sent pictures and never got return phone calls or emails for days. I finally called buggy world where I asked if they had a subsidary company called county imports. The man never said a word and the call went to dead air. I hung up called back asked him to please not hang up and I had more to the question I had asked before. He hung up on me. I called back he asks you gonna now hold on I asked if he would let me finish my question he kept repeating you gonna hold on over and over and was a JERK! Finally of course I said yes so I could get to the right person. Turns out another female then last time answered. She was aware of my issue and turns out she starts speaking to the other female that won't return my calls or my emails they are in the same room. I am told that they have disclosures that protect them from the specs not being what they have on their site. That also they make up the names of the atv cause they can't call them long mixed up letter chinese names. I was told because I put gas in it and had it put together they won't take it back. I did not know this atv was not the one I ordered until it was put together. At that point i can tell this atv didn't look like the picture on site and the weight specs on it is different for the the one they sent me. This one they sent me was so much lower in weight spec then the one on site. Bonnie the lady who last spoke to me did say she could help me out if I wanted to order a bigger atv for my other child (she is a teen). That was bad customer service send them a different product then whats on site that they paid for and then try to resell them on a more expensive atv. NEVER NEVER EVER WILL I BUY FROM COUNTY IMPORTS OR BUGGY WORLD. And if they write something trying to make their customers look bad and wrong and act as if they tried their hardest to fix their problem. THEY DIDN"T and are TRYING TO LOOK GOOD TO RIP OFF MORE PEOPLE. A+ BBB RATING is not right DON"T FALL FOR IT LIKE I DID. No I am stuck with a product that is not right. Like Bonnie said this is what happens when you order off the internet.

County imports is a lair they seen you a bike with bad parts and should replace them and they tell you we are going to seen you your parts. its been 9 months and I still don't have my parts to my bike I should seen the bike back to them and ask for my money. They tell me they are under a new company it won't be long, well there long has been 9 months.And the bike cost to much money to be going through this. And they don't call back when you call them Customer service suck and that just make it a bad product.

It's been a complete nightmare dealing with this company. Say no to Buggy World or County Imports. I wonder why they operate under two different names.

They lost my business by never returning my calls. I have called at least 5 times to place my first order for a scooter...then realized if they wont even answer a sales call this business is a risk for a consumer. Moreover, I entered my email twice for a supposed "instant 2% off" and I never received a response.. I eventually got some mumble jumble generic email ..."If I received this email it may be becuase my order is on its way or is delayed"?! This same email also recommends that you do not burden with phone calls as they have too many (what an attitude) that they prefer email correspondence. BUYER BE WARE. BUYER WE WARE. County Imports poor customer skills cost them another sale.

i also have had the same problem with this company i sent a money order in the 5th of august for a scooter ive been in need of 2 get to work and around without having 2 spend a whole lot on a car and every time i've called to check the status of the scooter they don't answer or just tell me it will be shipped the net day i have been checking the yellow freight company online everyday and has yet to come up on the files so i can check the shipping status i'm super dissapointed and have had multiple problems with my mobility due to the super long delay 5-15 days more like i might never get it

www.countyimports.com regret that we were not able to fill Mr. Edwards order but it was not because we do not stock the product, but rather because the busy christmas season tends to deplete our stock and thus we were out of the particular color that Mr. Edwards wanted. Once the warehouse informed sales that the color (red) Mr. Edwards wanted was no longer in stock www.countyimports.com sales staff called to inform him (Mr. Edwards) that color availability was limited to blue only.
When notified we only had the color blue in stock Mr. Edwards decided to cancel his order, order was then cancelled.

www.countyimports.com has a policy of not billing any customer until it is confirmed the order can be filled to the customers specification, if this cannot be done the customer is notified as was Mr. Edwards. Further, our sales staff is always courteous as they try to make our customers purchasing experience a pleasant one from start to finish. www.countyimports.com did not charge Mr. Edwards credit card, or draw funds, receive any type of payments for his order thus causing no financial harm to him.

Didn't receive my title to my bike after I paid for it it has been over 6 months

I have been calling since May and have not yet received my windshield, any return call, or email. I don't want to do business with them any longer I just want the BBB to do something about the way the rip me off. I want the money that I paid for the windshield and the life time motor returned to me.

April

Sounds typical of California dealers, I got a Tank scooter from Rabbit Scooters (.com) in 2007. They were the worst. I had a lemon and they knew and would do NOTHING to rectify the situation. When I started talking warranty and lawyers things changed dramatically.
If you have a warranty they have to fix everything as if it were like it were brand spanking perfectly new, and until they do they are in breach of contract. If you are in walking distance of them bring large men with and make ALOT of noise.

Don't be agravated by your previous Chinese motorsport experience, change it! We at scrappydogscooters.com are committed to customer service and realistic pricing. We stock many parts for chinese vehicles, and ship them right the same day. We guarantee satisfaction fully and completely. We are a Las Vegas all American company, seeking to help good ol' Americans just wanting a good product at a good price. Is that too much to ask? Call [protected] or email at service@scrappydogscooters.com to see if we can help you with your scooter, atv, or motorcycle parts needs.

i understand completely...i have my own issue with this company and have turned them over to the better business bureau

Don't be agravated by your previous Chinese motorsport experience, change it! We at scrappydogscooters.com are committed to customer service and realistic pricing. We stock many parts for chinese vehicles, and ship them right the same day. We guarantee satisfaction fully and completely. We are a Las Vegas all American company, seeking help help good ol' Americans just wanting a good product at a good price. Is that too much to ask? Call [protected] or email at service@scrappydogscooters.com to see if we can help you with your scooter, atv, or motorcycle parts needs.

Seem like Mrs Silver has alot of time on her hands. Did she metion that the delviery terms on the site at that time were up to 25 biz days. This order actually was delivered on time under HER TERMS OF AGREEMENT which I am sure she failed to mention. Anyhow, this lady is the most unsenstive and annoying person I had ever delt with. This store was ROBBED people on 7/12/2009. Your people need to look at the other side, AFTER BEING ROBBED COMPLETELY, and nothing left, these people still sent this ungreat her stuff. This means they could have wrapped it all up into insurance and let them deal with it but NOPE., They paid out of thier own pocket to ensure this mean old lady gets her stuff ON TIME. As its shown. People on here only come here to complain but if they are resolved, they never come back to make it right. So who is the selfish one here Kerry? Is it the people who delviered your product to you or the person making lame complaints and forgettnig to remove them. Real classy person you are.

Henry is full of crap. there are plenty of places to get parts, etc. for these scooters. Just watch who you deal with. County Imports/Motorsports Sucks!@! YOU sound like you sell japanese or tawainese scooters - [censored]

Oh great! My son now tells us of the Cheetah Scooter he paid $919.00 for and there is no scooter delivered. Messages have all went unanswered, but at first promised it was the "busy season time" and that could delay the shipment 15 days or so. They took his money and ran I guess.
I am so angry at people in business that do this. At the least it has been a learning experience for my son.
So they really are out of business and no hope for any refund? Could care less about the scooter-he wants the cash back.
Thank you for info about contacting police. If anyone knows anymore please share.

somers

Terrik, they went out of business the beginning of july. If you are still having problems contact Clovis Police Department Officer Hershberger and maybe call Joan at the Fresno DA.
K Silver

That is why you never buy the Chinese scooters, the dealers are so sketchy. Also once something breaks... where do you get parts? No where...

Don't ever, ever, ever, ever, EVER deal with these people from county Imports. Speaking about a BIG ### RIPPPPOFFF company, this is it. I bought a 49cc madd dog scooter from Thomas @ 2488 Hamner Ave

Norco CA 92860. My son has received the bike but the next day it didn't want to start. Prior before purchasing it county imports was having issues with it for three days because it didn't want to start. Now my son has it and it don't start and this bike was his ride to School. i paid $1700.00 for it. The guy thomas goes on vacation and doesn't want to deal with this issue. The whole staff makes me sick. County Imports only takes your money, provides no customer service and has attitude. County Imports has the worst customr service i have experienced. I rather pay more for knockoffs then purchase througn county imports. Hawaii

I ordered a Lance GSR-15o in June. It was supposed to come with a trunk. I have contacted them numerous times, ( I have copies of all my emails), and have still not received my trunk. Today is October 17th.

my god! I JUST ORDERED! THEY SENT ME AN E-MAIL AFTER THEY TOOK MY MONEY! MY GOD I THINK I MADE A BIG MISTAKE. WHO DO I CONTACT TO FILE A REPORT. POEPLE LIKE THIS SHOULD BE PUNISHED TO THE FULL EXTENT OF THE LAW. WHAT TO DO NEXT!

its obvious " BLESSCMS is the actual [censor] who closed the store. He must have the drug problem! Main lesson is:
Avoid Country Motorsports at all costs!
I would never buy from those crooks and you shouldn't either!

Why don't you call your copy buddy and have him look up the police report where it legally states we were robbed. Hmm, , you think that has anything to do with the shipping delay. When did you order? when did the bikes REALLY get delviered and how long was the delviery time allowed. If my records are right, you received your units ON TIME.

This is incorrect. This person is completely being dishonest and this claim should be removed. I know for a fact you received your ATV's. Did the police tell you the store location was robbed? I was an employee in that store and sadyl, no intentionally, everyone in that store location lost their jobs. Shame on you for being so insensitive. If you check the police reports you will find the store was robbed on 7/12/2009 and stil to this day the owners had not recovered anything. I loved working for that company. I also know they are still in business online and were bought out by a company out of San Diego. Anyone looking to buy from this company. They are great people. They have always gone the extra mile for me and my family and as an emplyee I know they care for the customers. I also know that many of the online customers are very dishonest people and have a hard time sticknig to the warranty. Aside from colors and complaints, the person who says he worked for the store, he was fired becuase he has a drug problem. He fails to mention the car they gave him. Sadly, there are more bad people thn good in this world.

crooks are more like it...

DAMN. And what am I suposed to do if I received the scooter, but i just didnt receive the Certificate of Origin they are suposed to provide! Whats wrong with these people. They are insane.

I am laughing my ### off I worked for them when the store first opened they believed as said to me by both of them that the custamers are liars when they complain those 2 had somthing good that grew fast and they spent money like crazy should see the Hummer not another like it .
The phones in that place were non stop ringing sorry for your loses but hey with a $9000.00 a month rent and new $350.000 home $100.000 Hummer oh and tit jobs they need your money

OMG! That explains why they haven't returned my calls or emails regarding the $5000.00 Spider I ordered and paid for 3 months ago. They said it was held up in customs and was due to be released the first of June, then the story was it would for sure be released the 1st of July or my money would be returned (which was probably when they knew they were going out of business). I've called repeatedly, tried emailing them several times, all to no avail. This is a crime and I intend to pursue it to the full extent of the law. TW

Actually scrappy, my one negative experience to date with chinese scooters has been with your company, I found your comment here googling your company to see what other complaints people have had with your company.

Don't be agravated by your previous Chinese motorsport experience, change it! We at scrappydogscooters.com are committed to customer service and realistic pricing. We stock many parts for chinese vehicles, and ship them right the same day. We guarantee satisfaction fully and completely. We are a Las Vegas all American company, seeking to help good ol' Americans just wanting a good product at a good price. Is that too much to ask? Call [protected] or email at service@scrappydogscooters.com to see if we can help you with your scooter, atv, or motorcycle parts needs.

I wish I would have read this before sending them any money. We have had ZERO response since they cashed our cashiers check 6/30/09 (sent cashiers check to get a discount) and all voicemail boxes and email boxes are full. No one is answering anything. I called the freight company they have listed on their website, and they have not received any shipments from County Motorsports in a long time. I am wondering if we will ever see our 3 quads that we ordered or our money returned. I wish I would have read the BBB report too! An F! Seriously! I have contacted Clovis Police Department and have contacted a lawyer to resolve this issue. I have also read many problems with getting the papers for anything they send! Everything has to come down to a threat before there is a response if you are lucky enough to get one at all!

I bought 2 Jet moto's a 250cc and a 125 cc both used they are both 2007. they are the worst thing i ever seen!

he didnt

jazzy jeff, you either work for county motorsports or you have never dealt with them! Because it sure sounds like you have never dealt with this company or its owner Jesse Gonzalez or his wife for that matter! If you sell something you need to stand behind it and provide good customer service. This joker (Jesse) could have had and kept a good thing going if he was not such a dumb ###. He is young and obviously irresponsible. I have had to deal with them, unfortunately, I had not read up on him and his activities, or lack there of, before sending him money for 3 quads that I still have NEVER received. Oh, did I mention they have a sign on their door that says they are out of business as of the beginning of July. And the creep cashed the cashiers check he induced us into sending on June 29th. Tell me he had good honest intentions! You can't because he didn't!

The only issue I have is the many scooter and moped online shops/local shops getting the blame for units coming from roketa, jet moto and others. If the scooters are defective, you would assume that roketa, jet moto and whoever else MAKES the units would have to deal with defects and issues with their units.

I would put more blame on the manufactures versus the small businesses that are selling these online or locally. If the scooters and mopeds were up to par then odds are these scooter businesses like county motor sports would not be getting all of the blame.

I think people confuse where the blame should be placed with defective units.

If you do not properly make notes on the BOL and the MFG does not validate the claim. The claim will be declined. We only pass the information. We do not make the desicions.

October 15 2022.

Moped arrived at my address. Took out of box put it together as video on YouTube explains. Rode it a couple days put maybe 100 miles on it. Moped just stops running. My mechanic takes it apart the carb. float was not working. Spent 100 dollars part and labor. Moped still doesn't run.

Thank God you were wise enough to do that. I would never trust buying on the web. There is no reason why these people would suddenly become honest. They will rename themselves and continue to cheat people out of their money.

check out the advertisement at the top of this complaint board webpage, it's saferwholesale.com, bet its the same person, ceck out their inventory

sorry its saferwholesale.com not saferwarehouse.com and look at the advertisement at the top of this page of the complaint site, it's saferwholesale.com, check out the mopeds and motorcycles on the site, pretty similar to the junk people are complaining about, thats weird

county motors sports, saferwholesale.com, scooterdepot.com
all seem to sell the same items, the websites are all generally the same layout, i saw a motocycle, the jinlun 250cc sportbike for sale on scooterdepot.com, was gonna purchase it a week later, but didn't see it on the web page anymore, went on the live computer support to ask about it and the knew nothing about it, and now i see the same sportbike on these other sites like countymotorsorts, and saferwarehouse.com. It all just seems like shaam. glad i lookfor complaints before i handed over my credit card number. Who every is fileing complaints, type ( mopeds that look like motorcycles) into google search and you'll find some other site with all the same layouts and products, probably from same person or company

@ lajordan31. I have heard that it is very unwise to buy on-line, and I must say that after my experience, I would never do it again. Good luck finding what you want, but please be careful because it may seem like a better deal but you never really know who you're dealing with. tinamo

i read this site, and i am very happy that i have found this site. i was about to buy a scooter from county imports, after i reading all that posting, i will not be buying from there, and i will tell my friends not too. however can someone tell me a good online place to buy scooter from?
( email me at lajordan31@yahoo.com)

I'm with you christalhorse! Let's see who else will join the fight. Let us know what the outcome is if the DA can help?

I am going to contact the DA directly, we have to stop this!

Yes I am out 3, 500.00 I took them to small claims court, where the owner showed up and promised to fix the brand new non working ATV and all as I can say is its 2010 and I still have a new unusable ATV and this was in 2007 Julie his wife threatened me verbally on the phone and it went on and on. There is no end in sight for this guy and his wife. He just keeps reopening his business in new names. I do not understand how these guys arent in jail by now!
If anyone wants to put together a large suit please email me and lets get it going.
Christalshorse@roadrunner.com