CouponCabin
Reviews and Complaints

I made a purchase on July 26th and have not been able to get my rebate yet. Back to using Ebates. At least they deliver what they promise.

Hello, Nithin.

When a payment is sent, you'll receive an email from Chase to the address you entered in your payment set-up. Please note that when you receive your first payment, you'll be asked to register with Chase Payments (even if you already have a Chase QuickPay account). After accepting payment, the funds will take 1 - 3 business days to show up in your account. Please refer to the email you received to complete these steps and you should be able to see your payment received.

If you have any questions or if we can be of help in any way, please feel free to reach out to us using the page below!

https://www.couponcabin.com/contact/

Tom C.
Manager Customer Support
CouponCabin.com

The complaints are real. No explanation given for closing the account and forfeiting all earned money. Boycott and try TooCashBack whose rates are typically higher anyway.

CouponCabin has very few rules and the rules we do have are in place to make sure we can pay as much cashback as possible to our members. That said, when accounts are identified as trying to get around these rules, we have no choice but to close these accounts. We are in the process of refunding the commission we earned on your order back to the store, so please know that it’s not our intent to make a profit on this.

Tracy
Manager of Customer Service
CouponCabin.com

I'm sorry to hear that you're so disappointed with CouponCabin. While I'm unclear on your exact situation, we're always happy to open a missing cashback claim with our merchant partners and work on getting your cashback credited. That said, if the merchant then declines to credit the cashback because they don't have a click on file for the order, we're unable to give cashback. Please know that in a scenario like this, CouponCabin is equally as disappointed as you are since we, too, do not earn our commission and didn't get paid.

Tracy
Manager of Customer Service
CouponCabin.com

I am very sorry to hear that you had a negative experience on our website. I was not able to locate an account based on the information you provided, so I would request that you contact us at support@couponcabin.com for further assistance. Please mention this review to help us identify your correspondence. Thank you in advance.

Sincerely,

Ryan Ewart
Customer Service Manager
CouponCabin, LLC

This company is a big scam. They have a classic excuse for stealing the money - "as per our terms and conditions". One day they will realize, they are left with only their Terms and Conditions and there wont be any users.

I moved to EBates.

I began using Coupon Cabin this past summer. Amazing. As soon as I received notice that I would be issued a check a couple months ago, and that it would be issued Dec. 6th, (FYI, I have not received it) just this evening I received notice that I was " using multiple accounts" and a dotted list of other possible reasons why my account was blocked and that my cash back cannot be issued. [censor]. Funny thing is my sister, and my niece also received that same notices this week and were blocked from their accounts and will not receive their cash back either. Hmmmmm. I smell something fishy! We each received the exact same emails which we have screen shots of and we will contact the BBB, social media, FOX News, CNN whomever to get this corrected. Either they have a scammer within the company or the company is a big scam itself. My sister and my niece, and myself live in different towns, do not share computers, accounts, names or anything. I am contacting each company that I made purchases with and letting them know of our concerns. I contacted CouponCabin, no answer, just was able to leave a message with " Scott". I also made a screen shot of my email message to Coupon Cabin as to my concerns and will let the world know of their response. We've committed no violations what so ever, we want to see proof of that, we want an apology, we want answers and we want our cash back that should be coming to us. Jeanne B.

Report them to theat BBB! I have hundreds of dollars I lost from them! They said Iam doing something wrong! Please report this scam of comlanyard! The same exact thing happened to me!

I began using Coupon Cabin this past summer. Amazing. As soon as I received notice that I would be issued a check a couple months ago, and that it would be issued Dec. 6th, (FYI, I have not received it) just this evening I received notice that I was " using multiple accounts" and a dotted list of other possible reasons why my account was blocked and that my cash back cannot be issued. [censor]. Funny thing is my sister, and my niece also received that same notices this week and were blocked from their accounts and will not receive their cash back either. Hmmmmm. I smell something fishy! We each received the exact same emails which we have screen shots of and we will contact the BBB, social media, FOX News, CNN whomever to get this corrected. Either they have a scammer within the company or the company is a big scam itself. My sister and my niece, and myself live in different towns, do not share computers, accounts, names or anything. I am contacting each company that I made purchases with and letting them know of our concerns. I contacted CouponCabin, no answer, just was able to leave a message with " Scott". I also made a screen shot of my email message to Coupon Cabin as to my concerns and will let the world know of their response. We've committed no violations what so ever, we want to see proof of that, we want an apology, we want answers and we want our cash back that should be coming to us. Jeanne B.

Hi Hunter,

I am sorry for the problems you have experienced on our website. With regard to your missing transaction claim, please note that we are unable to pay you for transactions that we do not get paid for and unfortunately, we still have not been able to get the store you purchased from to verify and pay us for your transaction. I can assure you that as soon as this happens, we'll immediately credit your account. As for the blocked message, our security system flagged your repeated logins each day as unnatural and locked your account down for your own security. I've removed this lock and you should now be able to see your account again. If you encounter any further issues please feel free to contact us at support@couponcabin.com at any time.

Sincerely,

Ryan Ewart
Customer Service Manager | CouponCabin

Well it seems that all of these negative comments from disgruntled customers all have the same thing in common; all of the complainants lack a basic understanding of internet protocol. It also seems as though these unhappy people believe that the rules should not apply to them due to their own ignorance of how couponcabin.com operates. This ignorance towards the rules & regulations is absolutely no excuse for a person to not abide by the terms & conditions that they have previously agreed to. If you don't fully understand any part of couponcabin's terms, then why would you agree to them?!? If it is too technical for you to understand, then either refrain from using their services altogether, or perhaps educate yourself on the proper manner in which to use their site! I mean you are sitting at a computer for crying out loud, so just look up anything that is confusing to you! This goes for any issues whatsoever, from multiple ip addresses, all the way up to creating multiple accounts. The internet is an absolute wealth of information, but please do not feel that because you lack the knowledge of how to properly use this amazing tool, than it should instead adapt to the ways of the ignoramus who is trying to use it! To do something that is against the rules and regulations of couponcabin.com should be dealt with according to the previous agreement that you have already made with the site (duh). So if/when you break these terms, it should come as no surprise to you if your account is temporarily suspended, or even deleted altogether, by the powers that be at couponcabin.com. It seems more like these upset customers feel as though they should be entitled to all of the benefits that couponcabin.com offers, without having to adhere to any of the rules (even though they previously agreed to them!). Just remember, knowledge is power, so don't arm yourself with complaints based on your lack of understanding. Instead stay informed & make sure that you understand every little bit of the terms and conditions that you are agreeing to when you sign up for their service. Either way, just remember that "stupid is as stupid does", & no one should have to hear your misinformed nonsense about how couponcabin.com ripped you off, or whatever your complaint may be. If you just follow the rules then you will have a heck of a lot less complaining to do! The world could be a much better place if we all would just simply educate ourselves on a subject,
rather than have all of these ignoramuses complaining about things that are beyond their mental capacities.

You guys obviously do not read exclusions. Coupon cabin always gives me cash back

Same exact thing happened to me and they shut my account down! Report them to the BBB! They need to be stopped. All my clicks have tracked and all of a sudden I'm not getting paid? This would never happen at ebates. I wish I would have read the reviews first!

Had same experience and Ryan kept telling me that RV rentals do not get commission, I purchased $500 in blinds, why would I rent an RV if I'm buying blinds for one? Surely if my RV were not operating I wouldn't go off and spend that much in Blinds nor 1k to rent one. I kept complaining and Ryan said the same thing. I will never click on this website again. My invoice Lao does not say RV rental, actual merchandise. I expected a 3.5% cash back and received .88. Buyer beware.

I would have to agree with Scrits. Coupon Cabin is a scam. I have not gotten any of the deals that I have used links on. There always seems to be an excuse, but I know they have gotten commission from the retailers for my business. Every time you use their link, you are giving them money but don't expect anything in return. My sister introduced me but she too, was soon scammed. I would highly recommend that you stick with Groupon. I have had excellent experiences with Groupon, they do deliver on their promises.
Ryan, I already gave you a chance. At least I am delivering on my promise to you...to take to social media to alert people!

Dear Scrits,

My name is Ryan Ewart and I am the Customer Service Manager for CouponCabin.com. I am very sorry to hear that you are dissatisfied with our service and I would like to discuss this further with you. Please feel free to contact me directly by sending an email to rewart@couponcabin.com. I am confident I will be able to resolve any issues you experienced with our website to your satisfaction. I look forward to hearing from you.

Sincerely,

Ryan Ewart
Customer Service Manager, CouponCabin.com

I received an email stating I would have to provide a state issued I’d and a bill with my address on it. This all happened the cash back was supposed to happen. I have not done anything for this account to be frozen and they won’t disclose why.

The Better Business Bureau is warning consumers of "a pattern of complaints" against CouponCabin. "Consumers allege receiving automated notices of the accounts being closed without an explanation, some consumers are concerned about being accused of fraudulent activity still without explanation, and several consumers are alleging not receiving the earned money already in the accounts."

I was told that I must prove that I reside in the US. I submitted all the documents they requested but they still closed my account and said that their customer service will no longer respond to me and that I should contact their main office by regular mail. I wrote a letter and dropped it in the mail, but I haven't heard anything back.

I sent email to cancel a account becuse my spouse had one opened I explained this in email and asked to cancel one and if I would still be abule to use the other my reply email said yes and canceled the first one and assured me I would still use the new one so why am I restricted. tatetabby88@gmail.com is the canceled one.

I am having huge issues with coupon cabin too. I had well over $100 in my account, I would refer everyone to use CC. and then suddenly they closed my account and basically accused me of fraud, said I severely violated their terms of use but would not tell me how. i assume its b/c i logged into my GF's account at my house as well, but we don't even live together and she has her own account. but somehow this was fraud according to CC. they won't even hear you out they just say your account is closed and they take all the money that was in your account. They also closed my GF's account and removed $75 she had earned as well! Never in my life have i been so insulted or treated this way by any company. It's not even the money, it's the principle at this point. To treat a loyal customer like this, who had been nothing but free advertising for them, is just shocking. Meanwhile their customer service is non existent, just one person that emails you copy and paste answers in the rudest way possible. I have heard they even threaten lawsuits against you. Clearly their "security" system is not very accurate yet to them you are not just guilty until proven innocent, you are GUILTY WITHOUT even the chance to prove innocence! If you do decide to use this company don't let anyone near your wifi! their system will accuse you of using multiple accounts, its absurd.

I made a purchase on July 26th and have had no rebates yet. After I filed a complaint, they blamed it on the business I made the purchase from. As of today, I have not received any remunerations. Their member only coupon links also never work. Bad business.

Joined. Redirected to seller website. Made purchase. No cash back. Made claim. Response was could "take upwards of 90 days" to resolve the transaction.
Not going to invest months of my time.
Take my money and then we will give it back...right.
How dumb can I be.

This company promises cash back and prizes. Once you have the funds in your account it blocks you and your IP saying you are being fraudulent when in fact it is this company who is dishonest and unethical. Stay away from this website - it will only cause frustration. There are ethical cash back sites where you should focus your affiliate spending.

I filed a dispute with the BBB about CouponCabin's failure to pay the refund promised. CouponCabin sites an internal conflict by the company from which I purchased, and that possibly, "...a click took place on their customer email, on a shopping site or a Google search ad, or you used a coupon code that was found on another website."
None of these reasons listed above were true in my case. CouponCabin has a pattern of not paying their customers, period.

CouponCabin is a scam! They're making millions in affiliate commissions from our purchases, then they block your account claiming you are 'in violation of the terms and conditions' stating you have multiple accounts registered to your IP address, however, they still permit your 'blocked account' to make purchases through their site. "Deals of The Day" are bogus clickbait to lure you in, they're always 'unavailable' & their advertised discounts are NEVER applied to your purchases. The only legitimate discounts are simply links to existing vendor discount offers on specific purchases. Scott Kluth is a thief! BOYCOTT CouponCabin, you won't receive a dime back from them & their discounts are NEVER applied, use a legitimate affiliate rebate site!