Course Hero’s earns a 4.5-star rating from 1667 reviews, showing that the majority of students and educators are exceptionally satisfied with educational resources and support.
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Replied
Deletion of previously uploaded document
I don't remember uploading the following items to my Course Hero account, I am assuming someone hacked my personal accounts and files:
https://www.coursehero.com/u/file/93539909/Ex3-Arch171-Adrianopdf/
https://www.coursehero.com/u/file/93539246/Ex4-Arch171-Adrianopdf/
https://www.coursehero.com/u/file/93539883/Ex5-Arch171-Adrianopdf/
https://www.coursehero.com/u/file/93539918/Ex6-Arch171-Adrianopdf/
https://www.coursehero.com/u/file/93539917/Ex7-Arch171-Adrianopdf/
https://www.coursehero.com/u/file/93547359/Ex8-Arch171-Adrianopdf/
https://www.coursehero.com/u/file/93539932/Arch32-ReactionPaper-01-AdrianoACpdf/
Please do delete them immediately, I might get into trouble with my university.
Desired outcome: Please delete all of the files I mentioned from my account.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board.
We take copyright infringement seriously and only want owners to upload their content, per our policy - bit.ly/3hUtlJR. Please contact us at dmca@coursehero.com or submit a takedown request through our website, and we'll look into it expeditiously: https://www.coursehero.com/copyright/
Thank you,
Customer Support
Replied
Unable to access account
"There was an error. Please try again", this message appears when I try to log in ,
registered email: [protected]@gmail.com and [protected]@gmial.com
please solve it soon.. so that i can log in to my account
Desired outcome: "please allow me to access course hero account with [protected]@gmail.com email and [protected]@gmail.com" I'd appreciate a response. please , such copyright problems won't be there anymore.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us. We are sorry for the trouble with getting logged into your account but we would be happy to address your concern. Please reach out to us at support@coursehero.com, we are available 24 hours a day.
Thank you,
Customer Support
Dash board and tutor supporting team
Sir/ maam the student behaviour is not so given complaint to the tutor supporting team. Then they said my behaviour is not good so they revocked me what is this. And also I have $650 dollars in my account. They blocked me. I m trying to login but fail. They didn't given one worning. They blocked me as first worning. This is not fair sir/ma'am. The course hero didn't supported to the course hero tutor then whos supporting us. Please give me a chance to prove my self. I m nothing do wrong. There is no fault mine. I given answer for two questions the student asked again extra 2 questions in the comment box I refused. Because that is also against rules so I refused. He clicked on unhelpful. That's way I contacted tutor supporting team but they revocked me. What is this. This is you taken action on student to revocked tutor account. And also they blocked and never withdraw my money from my dashboard even given one worning. The policy also says that give a chance to worning.
Desired outcome: They also blocked my email also. The login ID is not working they deleted my mail from course hero. They did this because I have $650 dollars in my dashboard. They did this because they didn't want to give money to me so they did this.
I want to give complaint to the California distinct atterny about cource hero frauds. They playing with tutors emotions. They get work and then they dont given money to the course hero tutors. They blocked tutors account and never given money to them how much money they have all the money been blocked.
And also they didn't respond my mails and complaints.
Replied
Uploaded documents
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. I have accidentally uploaded few notes from my university into course hero and now I really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
Desired outcome: To take down account and delete the uploaded documents
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. Please wait to hear back from our customer support team, or follow back up with them at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you.
Thank you,
Customer Support
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. I have accidentally uploaded few notes from my university into course hero and now I really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
Desired outcome: To take down account and delete the uploaded documents
Replied
Unauthorized Charges to my account
This month Feb 2022, I noticed a charge on my account from this company CourseHero.com that I did not authorize in the amount of 39.95. Upon further investigation, I discovered that the company had been billing me 39.95 each month for the past 8 months. I have never opened an account with this company, nor have I ever used their services on a trial basis or otherwise and have not authorized these charges. I have requested that my bank block and not authorize any 'future' transactions from this company and am seeking a full reimbursement for the unauthorized charges to my account.
Desired outcome: I would like an explanation as to why/how these charges began in the first place and a full refund of the unauthorized charges for services that I never purchased or used.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us here on Complaints Board. We are sorry your information was used without your permission but we would be happy to address your concern. Please give us a call directly (rather than email) at 888-634-9397, we are available 24 hours a day.
Thank you,
Customer Support
Replied
My files that I accidentally uploaded
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
Desired outcome: Please remove it as soon as possible
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
I have uploaded notes from my university which have been asked to remove immediately by the lecturer. For all the notes I got from my university I need to ask for consent from the owner since it is made for only university students. I have accidentally uploaded a few notes from my university into the course hero and now I need to remove before them there is action from the top-level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I need to remove all of the documents from my account as soon as possible. The name of the account is
romamenalyn@gmail.com
Replied
Delete Uploaded Documents
Greetings! I uploaded documents last year, 2021 and recently, without much of a thought. Most documents I have uploaded haven't proof read in which I just clicked and clicked without checking each document. I want to delete all my uploaded documents to further stop misinformation and to avoid copyright infringement cases. Please help me. The professors in our school are advised all students to remove any documents that have been uploaded online. There few of them in my account, and I want them to be deleted before anyone finds about it and read it, and it spreads misinformation. Please do help me.
Desired outcome: All my uploaded documents will be deleted together with my account.
Desired outcome: Must delete all uploaded documents together with my account.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
I have uploaded notes from my university which have been asked to remove immediately by the lecturer. For all the notes I got from my university I need to ask for consent from the owner since it is made for only university students. I have accidentally uploaded a few notes from my university into the course hero and now I need to remove them before there is action from the top-level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I need to remove all of the documents from my account as soon as possible. The name of the account is
romamenalyn@gmail.com
Replied
Deletion of documents
Hello. I accidentally uploaded files that contains my personal information and uploaded files that is owned by my school. I need to really delete the files as soon as possible before there is a disciplinary actions. I really need to remove all of the documents from my account as soon as possible. I hope you can help me.
Desired outcome: I hope that all files coming from my account will be removed and deleted.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Replied
Deletion of uploaded documents
Good Day!
I have uploaded notes, assignments, and projects from my University which I have been asked to remove immediately by the lecturer. Without much thought, I have uploaded them when I need to ask for consent from the owner since they are for only university students and should be within the university premises only. I have uploaded a few assignments and projects from my university into course hero and now I really need to remove before there are action from the top-level management of the university. I really need to remove all of the documents from my account as soon as possible.
Thank you!
Desired outcome: Please remove all of the documents from my account as soon as possible.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Replied
Remove all my documents in account
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes I got from my university which actually I need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now I really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
Desired outcome: I really need to remove all of the documents from my account as soon as possible.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Replied
Payment Failed
I had been made countless times of payment to Course Hero using different cards & even Paypal account from yesterday till today. All payment failed. Had been contacted bank about this matter, they had checked that the account is working well and sufficient with the balance. I have no idea why Course Hero unable proceed the payment and always error in submitting the payment. Had submitted 2 or 3 through support form online and awaiting for the response. Otherwise their website probably recognized as risk on all payment institutions.
Desired outcome: Awaiting for response
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us. We are sorry for the trouble but we would be happy to address your concern. Please give us a call directly (rather than email) at 888-634-9397, we are available 24 hours a day.
Thank you,
Customer Support
Replied
Remove uploaded documents in my course hero account
I have uploaded notes, lectures, and some files that contains private informations of me and colleagues. These files also need approval from my university before uploading however I was not able to attain such acknowledgement. I really need to remove the documents uploaded due to the demand of all people that are involved. The documents I uploaded were not properly checked. I want to delete all of my uploaded documents to stop misinfotmations and avoid copyright infringment.
I hope you can help me. Please do so. I already relied on the Customer Service however I need the removal to be made ASAP. Thank you.
Desired outcome: I would like to remove all of the files indicated above please.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Remove all the documents in my course hero account
I have uploaded many files from my school which I want to asked to remove it all immediately because it has a property of my school name. I have accidentally uploaded some files from my school into course hero. I really need to remove all of the documents from my account as soon as possible. Please help me. Thank you.
Desired outcome: All the files I uploaded has been removed
takedown
I uploaded my assignments in Coursehero and my university asked me to remove it. I need to remove all of the documents from my account. I already message the website but I did not receive any reply.
Desired outcome: I would like to delete all of my works in my accounts, and so it would not be visible to other students.
Replied
Documents
I'm zharia Montgomery and on February 28th while trying to get the offered free answers from posting 10 documents, I accidentally posted two documents under Boca Ciega highschool with my name on them and I need them taken down immediately as they show my identity. My username is KidProton1009 and I go to Boca Ciega highschool.
Desired outcome: I would like for all documents to be taken down
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Replied
Please Help
I uploaded lecture notes from my university which has been asked to remove it immediately by my instructor. Some of those were from my university which actually I need to ask for consent from the owner since it is made for only university students. I really need to remove them before there is action from the top level management of the university. I have asked the course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
I would like to request to take down all of my uploaded files on course hero. Our university administrators restricted us from uploading our files and works on any website, including course hero. Please this one needs urgent action. Thank you.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. It sounds like you have been in contact with our Support teams directly in regard to the removal request. They handle contacts in the order received. Please reply to any emails you have already received to get the quickest reply. They will be best able to assist you at this time.
Thank you,
Customer Support
Replied
Remove or delete the uploaded file
Full Legal Name: Alfred Paghubasan
Country: Philippines
Email Address: [protected]@gmail.com
Reported content
1. URL: https://www.coursehero.com/file/80130760/MODULE-5-PAGHUABASANAdocx/
Title: MODULE 5- PAGHUABASAN,A.docx - Name:Alfred T. Paghubasan
Type of content: Homework
2. URL: https://www.coursehero.com/file/80130896/MODULE-8-PAGHUABASANAdocx/
Title: MODULE 8- PAGHUABASAN,A.docx - Name:Alfred T. Paghubasan
Type of content: Homework
3. URL: https://www.coursehero.com/file/80130826/MODULE-7-PAGHUABASANAdocx/
Title:MODULE 7- PAGHUABASAN,A.docx - Name:Alfred T. Paghubasan..
Type:Homework
4. URL: https://www.coursehero.com/file/114058965/AP-Module1-TasksCD-LARINOpdf/
Title: AP_Module1_TasksCD-LARINO.pdf - Republic of the Philippines
Type of content: Homework
5. URL: https://www.coursehero.com/file/80130760/MODULE-5-PAGHUABASANAdocx/
Title: MODULE 5- PAGHUABASAN,A.docx - Name:Alfred T. Paghubasan
Type of content: Homework
6. URL: https://www.coursehero.com/file/114062240/AP-Module7-CT-LARINOdocx/
Title: AP_Module7_CT-LARINO.docx
Type of content: Homework
7. URL: https://www.coursehero.com/file/p6c3mfnu/7-Youve-been-on-a-bread-and-water-diet-for-three-weeks-and-have-noticed-that-a/
Title: 7 youve been on a bread and water diet for three
Type of content: Homework
8. URL: https://www.coursehero.com/file/79175275/PAGHUBASAN-CELL-BIO-MTh-SC34-MODULE-2docx/
Title: PAGHUBASAN (CELL BIO -MTh- SC34)- MODULE 2.docx
Type of content: Homework
9. URL: https://www.coursehero.com/file/79136092/PAGHUBASAN-CELL-BIO-MTh-SC34-WORKSHEET-NO-6docx/
Title: PAGHUBASAN (CELL BIO-MTh- SC34) - WORKSHEET NO. 6.docx -
Type of content: Homework
10. URL: https://www.coursehero.com/file/88497477/KOMFIL-FINAL-EXAMdocx/
Title: KOMFIL-FINAL-EXAM.docx - Pangwakas na Pagsusulit sa GE122
Type of content: Homework
11. URL: https://www.coursehero.com/file/79135943/PAGHUBASAN-CELL-BIO-MTh-SC34-LABORATORY-7-8docx/
Title: PAGHUBASAN (CELL BIO-MTh- SC34) - LABORATORY 7-8.docx
Type of content: Homework
12. URL: https://www.coursehero.com/file/79175298/PAGHUBASAN-CELL-BIO-MTh-SC34-LABORATORY-3-docxdocx/
Title: PAGHUBASAN (CELL BIO-MTh- SC34) - LABORATORY 3 docx.
Type of content: Homework
13. URL: https://www.coursehero.com/file/79136346/PAGHUBASAN-CELL-BIO-MTh-SC34-LABORATORY-9docx/
Title: PAGHUBASAN (CELL BIO-MTh- SC34) - LABORATORY 9.docx
Type of content: Homework
14. URL: https://www.coursehero.com/file/79136309/PAGHUBASAN-CELL-BIO-MTh-SC34-LABORATORY-6docx/
Title: PAGHUBASAN (CELL BIO-MTh- SC34) - LABORATORY 6.docx
Type of content: Homework
15. URL: https://www.coursehero.com/file/79136247/PAGHUBASAN-CELL-BIO-MTh-SC34-WORKSHEET-NO-5docx/
Title: PAGHUBASAN (CELL BIO-MTh- SC34) - WORKSHEET NO. 5.docx
Type of content: Homework
16. URL: https://www.coursehero.com/file/79175275/PAGHUBASAN-CELL-BIO-MTh-SC34-MODULE-2docx/
Title: PAGHUBASAN (CELL BIO -MTh- SC34)- MODULE 2.docx
Type of content: Homework
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually I need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
Desired outcome: request to delete file uploaded
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
My uploaded documents here in course hero.
Hello !
I am here to file a complain about the document I have uploaded. Specially the BSED English evaluation form And I want to remove it from my account since the owner is complaining why I uploaded it. But actually I accidentally uploaded it.
Replied
Delete uploaded documents
Hi, I uploaded documents this year, 2022 and 2021, without much of a thought and most documents I have uploaded haven't been proof read in which I just clicked and clicked without checking each document. I want to delete all my uploaded documents to further stop misinformation and to avoid copyright infringement cases. Please help me. Professors in our school are asking all students to remove any documents they have uploaded online. Please help me delete all of my uploaded documents. There are 26-28 documents in my account, and I want them all be deleted before anyone finds out about it and read it, and spreads misinformation. Please do help me.
Desired outcome: All my uploaded documents be deleted from my account
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Replied
copyrights of the file I uploaded
On February 15, I filed a complaint and a take-down request to the files that were uploaded in Course Hero without the permission of the owner. DMCA Agent disabled the contents I requested. However, the contents of the file are still tracked to Course Hero. Turnitin report indicates that 6% of the Contents is still from Coursera. They still own the document even after they deleted it on their website. The file is still tracked on Course Hero. Though the file is no longer available on their Website, the fact that it is still tracked as they property is the problem.
Desired outcome: I wish for Course Hero to completely delete the document on their website so that Turnitin would not tract it as the intellectual property. I would like for them to take action about this.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Course Hero Reviews 0
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.
Overview of Course Hero complaint handling
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Course Hero Contacts
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Course Hero phone numbers+1 (888) 634-9397+1 (888) 634-9397Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone numberMedia Contact+1 (650) 454-0742+1 (650) 454-0742Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone numberChief Operating
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Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
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Course Hero address1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
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Course Hero social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 12, 2024 - View all Course Hero contacts
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