Courts Singapore
Reviews and Complaints

I was looking around for a MacBook Pro and saw a discounted price on Courts online store: https://www.courts.com.sg/apple-mcx04zp-a-14-inch-macbook-pro-apple-m4-chip-with-10-core-cpu-and-10-core-gpu-24gb-1tb-ssd-space-black-ip201919

I needed it for work purposes urgently, and saw that there was “economy delivery” and that I can “receive within 5 working days”. This information is reiterated when I cart out the item.

For this $2,638 item, my parents decided to buy $2,500 worth of Courts e-gift cards as a present for me, to sponsor for the item. Note that the e-gift cards were only purchased because we thought we could get the MacBook in 5 working days upon ordering.

On 4 Feb, I proceeded to make the purchase and got an order acknowledgement.

Later that day, I received an email that there might be some delays as Courts was waiting for arrival of the item in the warehouse. I thought it should be fine – if Courts could list this as available with economy delivery on their website, it should be fine right? Nonetheless, I emailed to ask for estimated arrival date as I needed the MacBook urgently.

After constant email chasers, I finally got a reply on 8 Feb… that the ETA of the item is 4-6 weeks.

Naturally, I am frustrated as I needed the MacBook for work and the delay affects my earnings…

The online team asked if I wanted a refund. However, they mentioned that my e-gift cards cannot be refunded as cash. This made me even more furious. My parents only bought the e-gift cards as everyone thought that the item would come within 5 working days as indicated on the website, NOT 4-6 weeks. Despite explaining that this is all Courts’ fault in terms of misinformation provided by the website, Courts is adamant that I can’t get back the e-gift cards as cash, and that it has to be refunded back as e-gift cards. What use would I have for $2,500 worth of e-gift cards if I can’t buy the product I want?

Since then, I have been chasing for updates from Courts, as they said they are pending updates from their suppliers. In the meantime, I have also gave an alternative solution of purchasing a higher spec MacBook at a discounted price, which I’ve confirmed with their live chat team on 12 Feb that there was still stock available.

It is now 14 Feb, 10 days after I made the order. So many email chasers have been sent, and I’m not getting the response I need. This is affecting my work and income, and I am so frustrated that the Courts team isn’t trying to solve the issue.

Note that as of now, the product is still listed on the website as available with economy delivery. This is severe misinformation.

@Courts team if you see this, please please update me asap. This is for order [protected]. I need this resolved with a MacBook in my hands within the next few days.

Made online tablet purchase from courts on 03/12/24. Reminded their CSR (hayati) on 4th working day of court's delivery policy lead time of 3 to 5 working days. Thereafter, courts issued an email delivery confirmation for 09/12/24 from 3pm to 7pm. I contacted the CSR (rone) at 9pm since there was no sign of said delivery. Rone informed that their "online sales" department had cancelled the delivery although she was unable to provide the reason for doing so. No remedies were offered except the usual apology templates and definitely no explanation as to why courts would consistently deviate from their own delivery policies. I say this judging from the other trustpilot reviews of courts online purchases relating similar horror experiences. The CSR could neither provide a tentative redelivery date nor any company contacts who could do so. Courts singapore was established in 1974 yet their "online sales" department behaves like a shady offshoot operating without regard for their customer. It is shameful retail malpractice most unbefitting of court's good name.

early august 2024, my daughter purchase Apple Watch Series 9 on Courts online platform. after completing the online purchase, she waited for the item to deliver within 2 weeks. but after 3rd weeks, courts online customer agent called her informing her that there is no stocks available and need to wait for another 4 weeks for supplier.
unfortunately, after 4 weeks, another agent called and informed her that Apple no longer supply Apple watch series 9, and she given a option to purchase Apple Watch Series 10 with a top-up of differences or opt for a refund.
due to her budget constraint, she opt out and wanted a refund instead. but to her surprise, the agent informed her that the refund will be only done in a form of Courts vouchers.
My questions -
1. courts still accepting orders for Apple Watch Series 9 online when Apple shop is no longer selling - as I try to go online n did a purchase on Apple 9 watch - it show there is 1 stock available.
2. why she cant get a refund in cash or refund in credit card as the problems is due to Courts unable to fulfill the obligation of the purchase contract.

I am giving two stars due to my recent experience with customer service at Courts Tampines. When I first called the hotline, the representative was very patient and attentive. He listened to my request to get a shorter delivery window, as I believed all schedules were pre-set for the day. However, after waiting for over an hour, the delivery person did not call us.

I called again and spoke with a lady named Norain. Although I admit I was impatient and raised my voice, I was frustrated that she did not listen to my concerns and repeatedly provided the same information while I was speaking.

I understand that my behavior could have been better, but I expect customer service representatives to be more attentive and responsive. Norain's approach was disappointing, and I believe she could learn from the first representative I spoke with, who handled the situation much better.

Please think twice before purchasing from Courts with their extended warranty. Below, I'm sharing my unpleasant experience with them.

On 25 Feb 2023, I purchased a recliner along with a 1-year warranty plus a 4-year extended warranty.

On 3 Mar 2023, the recliner was delivered.

On 21 Mar 2023, I reported that the recliner failed to fully resolve the issue with the leg raised function.

On 20 Dec 2023, I reported the same issue reoccurring.

On 30 Jan 2024, another repair was attempted, with the promise from their repair team that this would be the last repair and a replacement would be offered if the same issue recurred.

Within a matter of weeks, on 8 April 2024, I contacted Courts again and reported the same issue. They insisted on repairing the unit when the parts were available.

Despite the extended warranty, the recurring issues and refusal to replace the faulty recliner have been very disappointing. I have escalated this to mediation with CASE, and they are currently following up on the matter.

Please consider this experience when making your decision on purchasing from Courts.

As potential customers, it's important to note the mixed experiences shared by customers regarding COURTS Singapore. While some customers appreciated the knowledge and friendliness of certain staff members, others faced challenges with delivery, installation, and after-sales service. Issues ranged from rude installers, late deliveries, to poor customer service responses. It's evident that there are areas for improvement in ensuring consistent quality across all aspects of the customer journey. Before making a purchase, it's advisable to consider these varied experiences and proceed with caution.

21 Oct 2022

Bought an iPhone 14 Pro Max 128 GB from Courts S$1799 and paid S$270 for their 1+2 years in house extended warranty which Courts' sales staff claimed was "as good as OR even better" than Apple Care as they will pickup the phone for checking - simply by calling their hotline.

1 year later, 8 - 12 Dec 2023 faults appeared (@ Hokkaido Japan)

During Japan holiday trip

1. Intermittent shutdowns

2. Battery does not last long

3. Charging port loose

30 Jan 2024

I decided to have the phone checked. Received an email from Jonathan and submitted my INFO of the sales order/faults.

1 Feb 2024

No reply. Emailed them and Muhammad asked for my INFO again.

5 Feb 2024

Jatzen asked for INFO again and he disappeared.

13 Feb 2024

Called hotline and Ms Noraini asked for INFO again.

15 Feb 2024

Courts Mr Sani Bin Baharudin replied:-

"Charging port loose is an exclusion of the warranty. Also the warranty covers events happening only in Singapore. Refer to the attachments sent by the relevant department. Please monitor the other issues and if the issue persist, please let us know. We will keep the case open till end of the week."

21 Feb 2024

Mr Sani replied my queries:-

"Battery is not covered by the warranty. As per your 1st email, my colleagues here all had the same experience while they were in Japan. This is due to the cold temperatures there, Once they are back, their phone did not give them any issues. However, as per previously mentioned in the 1st email i've sent, the warranty is only applicable in Singapore but I have informed you to observe the phone, if after bringing it back it has issues, to contact us.

You have however informed that it is the battery issue. If you see the T&C of the warranty, battery is not covered by the warranty. Warranty only covers Electrical and Mechanical only.

We can engage our repairer to assess the issue with the phone but we need to inform you that if the issues are exclusion of the warranty, it will come with cost. Hope this explains our stance on the matter. Thank you."

28 Feb 2024

"As per your request to list down the warranty coverage, you may refer to our Terms and Conditions https://www.courts.com.sg/warranty/terms-and-conditions. The Terms and conditions are also at the back of your invoice on the purchase. We apologies we are unable to assist you further than this. Thank you."

5 Mar 2024

"Charging port loose has already been informed to you that is an exclusion of the warranty on February 15 via email. Just to recap, You reported that the phone intermittent shutdown on Japan trip. Battery does not last long and Charging port loose. This is to inform you that all those issues does not cover under the warranty. We have deemed this case as closed and will be sending you an official letter stating this."

24 Mar 2024

FYI Courts warranty is so GENERIC it is for air cleaners. bread toasters vacuum cleaners - and iPhones too!

Do you know Courts extended warranty does not cover electrical and mechanical faults - as confirmed by Mr Sani.

How about electronics faults?

Mr Sani refused to answer...

COZ IT IS NOT EVEN MENTIONED IN THEIR WARRANTY!

Send in my iPhone for the intermittent on off?

Now Courts REFUSED and CLOSED my case.

Till now - No email reply, no more customer supports, no official letter. Refusal to provide a list of iPhone parts/faults covered for my clearer understanding.

Thus my complaint being lodged here right now for public information.

I purchased a smartphone from their online store, saw that they have stock and on discount, so I decided to buy it. My 4-year old smartphone has been having battery issues and just got much worse recently, so I bought this to replace that old smartphone. Chose economy delivery option, which promised me the items will be delivered within 5 business days. There was no email sent to confirm the delivery and none of their representatives contacted me to inform the delivery date, so I checked the delivery tracking in their website. Saw the date, and the status was "Ready to pickup". Guess what? On the day it was supposed to be delivered, I tracked the order through the website, and it was rescheduled? What's worse is that it was rescheduled twice to a different date in the span of a few hours. I came to their physical store to ask, and one of their guys told me to call the hotline, which I did, but they say they will need to check with the online team, and so I waited. The next day, the same guy from the phone call actually called me, but he said he had informed the online team, bu he had no idea of what's going on with my case, so he told me to wait for the online team's reply. The online team did reply, but they did not address any of my concern, only saying that they are sorry that it took longer than expected, and that's it. Dude I don't need you to tell me that it took longer than expected, I know it already... Again, I waited, but no email was sent to confirm the deliveey date. Then 1 day before the supposed delivery date after the one sided reschedule, I checked the website, and then suddenly they "rescheduled" my delivery, but this time they did not put a date? On the same day in the afternoon, they updated it, but this time they added a new item, same smartphone model, but different color, withoyt even asking for my consent. I honestly don't know what they are doing, dude it's a freaking COURTS, which I would say quite established, not amateurs. But this experience totally set me off, they do look like amateurs and not professional at all.

I purchased a set of wooden dining table with four chairs and rejected the entire set on day of delivery on 2nd Feb 2024 due to poor workmanship on the wooden table ei. rough finishing along the 2-3 table sides and the black stains on the cream colour chair.

The redelivery was scheduled on 5th Feb 2024 and I did a quick visual check on the products and although there were still rough finishing along the table sides (minor as compared to the previous set), I decided to accept it as it was due to Chinese New Year (CNY) was approaching on the 9th Feb 2024 and I needed to do some cleaning up at home hence did not want any delivery any more.

As the dining set was purchased for our new home and we did not move in until 9th Feb 2024, it was left at the side untouched. On 10th Feb 2024, being first day of CNY we were having our meals outside. The wooden table was then used to place take away delivery like fried rice, pizza on 11th Feb evening, 13th Feb afternoon, and 14th Feb evening. On the 14th evening, I noticed the joint of one part of the wooden planks of the table had changed colour. I quickly contacted the salesperson to let him know that this could be manufacturer defect but he did not sound positive and told me he was still on CNY leave.

I resorted to writing in to the Customer Service team and provided the info and photos taken for their reference. Anyway, on the phone calls they already did not sound like they were going to assist you to prove your case. Their last response to me was "After carefully assessing the report thoroughly, we are unable to accede to your request to refund or exchange on this matter due to no issue or defect raised upon delivery." I wonder what they mean by carefully assessing the report, they should come down to my place and assess the table instead. This just shows how slack their QC team/ Customer Service team that is handling such case. Just based on their sole "eyes on photos" judgement and they concluded that it is not a manufacturer defect. But if it is not, then what it is? Wear and tear after 3 use for a product that is supposed to be serving its purpose as a dining table? a product of wood material that changed colour after a few days of delivery? a dining table that can't touch water? FYI I spotted more joints changed its colour to pale wood almost every 2 days!

Anyway, I reiterated in my reply that such defects are not visible and is not possible to be detected at time of delivery using visual inspection. It is clearly poor laminate of the table top that has caused part and part of the wood plank to change colour at different joints. No steamboat no grill no strong detergent used on the table.

I even quoted COURTS Warranty Terms & Conditions - Section 2 Furniture Products - A. Basic coverage for their info!

Until now they have not responded to me but their last email has also indicated "Our Management had viewed and weighed this issue in totality and serves as COURTS official and final decision on this matter" This is obviously following the SOP that just wanted to close the case anyhow. I seriously wonder if they actually did investigate anything at their end!

PS: I also bought fridge, washer, air purifying fan from the same COURTS Megastore. When they made delivery to my place, they damaged my new Vinyl flooring and I did not even scold them or anything! The Toshiba washer's touch screen is slightly tilted and I don't even bother to call their technician to fix it since it's just a small issue but probably I should!

I don't have an issue with the products Courts carries (since they are just a reseller) nor their price.

What irks me is their after-sales.

Couple of months back, I bought a LG 10kg washing machine, and a LG 9kg heat pump dryer. Total more than $3k.

On installation, the delivery does not keep to the timing.

After installation, stacking the dryer on top of the washer, I realized the the doors opens to different sides. I ask the installer to help me flip the door for either one so that both opens on the same side, else it is not practical to use.

I know it is quite easy to flip it, just a few screws, But the installer refuses and replied rudely claiming that it is not his job. I called up the customer service immediately, and they asked the installer supervisor to call me. After repeating myself and explaining the situation, he says he will look into it. But he just called the guy who installed for me, that guy just continued arguing with me, raising his voice and walked out.

I got no choice but to relent to it, and was understanding enough to think he may have other deliveries he needs to rush to.

But that is not true. He was at the bottom of my block for the next 2 hours, sleeping in his lorry.

I complained to Courts customer service and I did not get a single reply or call back.

What happened next is, the dryer stop drying just 6 months later.

As it is under warranty, I called LG directly.

LG service came, and to our shock and annoyance, LG technician commented that the installation was wrong. The installer from Courts did not install the drainage pipe correctly. The right way is to lay up the dryer drainage pipe to the side, and connect it to the washer drainage pipe which should then go into the floor trap. What Courts did is just left it dangling at the middle. The wrong installation resulted in the chokage and hence the dryer stop functioning.

Crap service and irresponsible installer from Courts!

Subject: Urgent: Request for Refund $80 on Bosch Dishwasher Connection

Dear Sir,

I purchased a Bosch dishwasher from the Court Orchard Branch on December 13, 2023, with Tax Invoice #[protected]. The purchase included an extended 3-year warranty amounting to $1,174.90, and the scheduled delivery date was December 21, 2023.

Unfortunately, the delivery personnel assigned to the task exhibited a lack of experience or competence, rendering them unable to connect or install the new dishwasher in the same location as the previously installed Bosch dishwasher. In response to this situation, your Salesperson, Anderson Leong Weng Hong (ID: 30888), advised me to seek assistance from an external Court’s installer, TLJ Solutions Pte Ltd, at an additional cost of $140.

On Christmas Eve, I engaged an external installer recommended by Bosch, who efficiently connected and tested the dishwasher within just 5 minutes, incurring a charge of $80. Despite my repeated requests, Salesperson Anderson Leong Weng Hong, with approval from his Boss, has failed to provide any response as of today regarding the refund of $80 for not performing a simple task.

I kindly request your prompt attention to this matter, as the lack of communication is causing inconvenience and dissatisfaction. I believe a swift resolution to refund the $80 is not only fair but crucial to maintaining customer satisfaction.

Thank you for your immediate attention to this issue.

Thanks & Best Regards,

Steven Low

Hp : [protected]

Email : [protected]@hotmail.com

On 11/12/2023 at 1035am, call was received by a female malay staff at about 1036/1037am. Woman was so rude and did not even ask about what happened. Mind you I did not even bug her. A few phrases she had used would be enough:

- What you want me to do?

- Cannot means cannot then what you want?

- You want to waste your time you go la.

- The person there lied to you la then what you want me to do?

I did not talk to her rudely. Prior to her I had already emailed courts and called the bank. Was told to call the merchant and since I could not get hold of the megastore straight, I called the hotline and that was what I got.

Purchased LG 3.1.2 CH Soundbar Dolby Atmos latest model at that time of purchase in 15 May 2022 along with the associated extended warranty 1 + 4Y from courts.

The sound bar fails to maintain a selected sound setting, happens intermittently.

Went to repair on 27-04-2023 and was return. After few months the same issue rises.

Courts vendor picked up product on 13-11-2023 , this time thier test result was showing nothing unusual and Courts ask me to pag $70 to return the product without having done anything.

I feel insulted that Courts trying to imply me being dishonest and punish me.

Courts unsenibly suggest to me to send the product to LG service centre for another check with $135 price tag, which Courts expect me to pay upfront.

How different and better is LG service centre from the first Courts service centre.

Sadlly being a courts fan holding a membership enjoyed good deals and done multiple purchase...first time i really feel very disappointed they way Customer service replies the email.

Customer service refuse to listen and empathise customer views and very unproffessional.

If courts unable to fix the sound fault. This will be my last purchase with Courts.

Hi

I bought this product on 21st October , found it faulty and exchanged it on 28th October 2023. The second one also now has the same problem. It makes a lot of rattling noise as if there is something wrong with the motor. The store customer service agreed that it was a problem with the first one. We therefore checked the second in the store. It was just fine when we checked it and also was okay for a few days, after which this one also started making the same noise as the first. I called the store and they refused to do anything about it and told me to contact Electrolux customer service. I am very disappointed as I feel all the machines are faulty and they sold it to me by giving a high discount. I want to return this product and get my money back.

The service is not good at all, it was not properly done, dust everywhere. They didn't vacuum it back unless we asked for it to be done, and even said the dust was there from just now, even told us that our aircon was so dirty in the most disrespectful manner I have ever heard. I have never felt this insulted in my own house before. There was dust on our beds, and normally, in the reviews— they would put plastic material over the beds, but in our case, they did not put any such things. Of course, we know it's free. But, they just seem reluctant to do their job in general. *Poor service.*

I am writing to express my profound dissatisfaction with the services provided by your company in relation to a recent incident involving my air conditioning unit. My experience, which occurred on October 24th, has left me extremely disappointed and frustrated.

On the aforementioned date, I reported a malfunction in my air conditioning unit, and your service staff promptly arrived to address the issue. I was initially relieved by the prompt response and expected a swift resolution, especially since I have a warranty on the unit until 2025.

However, just ten minutes after the staff had supposedly fixed the problem, the air conditioning compressor exploded, causing significant damage to the unit and rendering it inoperable. The subsequent events have only compounded my disappointment.

It was not until October 26th that your team returned to my residence to remove the damaged compressor, leaving us without any air conditioning for an extended period, which has now reached a week. The situation is exacerbated by the fact that we are in the middle of a warm season, and the discomfort we've experienced is quite unbearable.

I have been diligently following up on the status of the replacement compressor by contacting your customer service department. To my astonishment, my calls have been repeatedly cut short, and I've been given contradictory promises regarding updates. Initially, I was told that I would receive an update by Tuesday, October 31st, but this was subsequently changed to Friday, November 2nd. This inconsistency in communication is both unprofessional and exasperating.

Moreover, it is worth noting that your technicians have visited my home on three or more occasions this year alone, which is highly unusual for a product under warranty. This frequent need for service raises questions about the quality and reliability of the equipment provided by your company.

I firmly believe that the level of service I have received is unacceptable and does not reflect the quality that your company should stand for. I demand immediate attention to this matter, the expedited delivery of the replacement compressor, and a clear explanation for the repeated issues with my air conditioning unit. I expect a swift resolution to this matter that aligns with the terms of my warranty.

If these issues are not resolved to my satisfaction, I will be forced to explore alternative actions to protect my consumer rights. I trust that this situation can be rectified promptly, and I look forward to a positive response from your company.

Please look into my online tax invoice order no. [protected] dared 25th Sep which I have correpond with your Customer Service via email in my purchase of Lenovo Idea5 laptop. Was told delivery on 29th Sep but did not arrived and checked on 4th Oct then was told delivery on 10th Oct. Received email today 9th Oct and was told item out of stock - to reselect or ask for refund. What kind of service after follow up and waited for 2 weeks. If the item is out of stock, why do you advertise and make us purchase ..its ridiculous and frustrating. Please look into the matter with trails of emails as the service sucks!. I have requested for refund and was told it will take another 2 weeks..its crazy. Super Disappointed and for sure will never ever purchase from Courts which I have been doing so all the time.

I want to complain about my wooden coffee table that I bought from Courts, and their customer care service. If I place a piece of paper or a book on the table, it tends to stick to the surface, and the print from the book may transfer onto the table.

Initially they attribute it to my usage, but I disagree as it doesn't align with my experiences with furniture from other wooden furniture, which have endured prolonged use without issues (10 years and more). The table I bought from Courts has issues in less than 6 months, not even a year. Another reason why I reject the usage issue is because, if it is a usage issue, it should affect a small area of the surface, but this one affects the whole table surface; if I were to put a paper or book, it will stick to the table - this does not make sense.

Summary:

-The coffee table issue isn't just a minor problem; it's a major one that affects the entire table surface. For example, if I were to put a paper or book, it will stick to the table.

-Seating it's because of how I used it doesn't make sense because I've never had this problem with furniture from other furniture shows, even when I've used them a lot and for years.

-I think there might be something wrong with how this coffee table was made or its quality.

-This table was bought in less than six months, which is way too soon. I expected better because Courts is known for good products, and we purchase with a warranty.

We could have bought from other shops, but we trusted Courts, and it is really disappointing if Courts does not keep its promise to make customers happy.

Secondly, the response I got from their customer care service was an unsatisfactory response. The first few responses were fine. But the last response I had with them gave me a bad impression. No response for 2 weeks. He even mentioned 'sofa' when I was complaining about 'coffee table'. This shows that the customer care service does not even read and willing to even help customers resolve issues.

Attn:

To Courts Management,

Good day,

I would like to address this quality issues on this sofa which I have purchased this year.

I have actually spoke to Officer Katherine on 12 September with some photos attached via this whats app number 8413 2478 and didn't get any reply from the respective department. I have again dropped another message on 20 September but still no updates and response from them. (This is definitely so disappointing when your customer is seeking for help and assistance and yet hear nothing)

This 3 -seater sofa set (Farrah} was purchased on 27 Dec 2022 and was delivered in January 2023 this year. I couldn't believe the quality of the sofa can be the worst piece I have ever had.

We got this from Causeway point Courts. I was told by the salesman, the cushion cover is removable and some soft cleaning will be fine.

When it first came and used less than a month, I start to see the surface with some tiny wool fabric are coming off. Then the black fabric near the velcro are peeling with the tearing off signs and the surface of the grey fabric has lots of wool coming off from the grey fabric. They are so rough and uncomfortable with all these peelings and dropping of wools around. Fabric materials and quality are so lousy.. (please refer to the pictures attached for reference)

We were not being advised on the product what are the important details we should take note on or what should not be applied.

This is really Nightmare. WE cannot imagine got to live with this sofa especially is newly bought and I don't think anyone can actually accept this kind of quality overall. We wouldn’t want to keep this sofa any longer.

We always trusted Courts as one of our best choices but this incident has resulted a very unpleasant experience with Courts which really upset our family a lot.

Kindly advise as soon as possible.

I'm contactable at this mobile number 9686 0828

Your attention is Greatly Appreciated.

Yours Sincerely,

Sandy

From day one Courts installed a non-working air-con in my house and said they will report to the office and schedule a date to replace a new ones. Week after week and with several calls from me for a schedule, Courts still did not come back to me for a schedule to replace the non-working air-con. This type of after sales service is totally unacceptable. The weather is so hot in Singapore and that is the reason we need an air-con, but you did not get us an air-con that is working for us.

I strongly recommend people not to buy from Courts!

1 Master room air con not cold.

Technician from Courts came on 24 Jul 23 and checked that there is no gas flowing into the unit and need to change some faulty relevant parts from Samsung.

Today is the 7 aug and there is no news of parts availability. I was told by your service people from the extended warranty that the parts have not arrived.

It’s been 2 weeks and my family is extremely disappointed.

2023-05-06: Purchase 2 sets of Midea aircon with installation and extended warranty from Courts (Invoice attached)

2023-06-12: Installation

2023-07-27: air con not function and contacted Courts, replied first 2 years warranty under Midea, so we contacted Midea service team

2023-07-29: Midea service team came found out is the installation problem caused gas leak(service report attached), and we need to go back to Courts, So we contacted Courts and they replied will contact their installation team to contact me Monday 31st July(chat record attached)

2023-07-31: call in Courts hotline to find out when can we set appointment for repair, replied will need to wait for installation team to contact me.

2023-08-01: call in Courts hotline to find out when can we set appointment for repair, replied will need to wait for installation team to contact me.

2023-08-02: call in Courts hotline to find out when can we set appointment for repair, replied will need to wait for installation team to contact me.

2023-08-03: call in Courts hotline to find out when can we set appointment for repair, replied will need to wait for installation team to contact me.

2023-08-04: call in Courts hotline to find out when can we set appointment for repair, replied will need to wait for installation team to contact me.

This is not acceptable, and we need the air con problem to be fixed. Kindly check and advise how can we proceed.

I purchased a Google Pixel 7 on the 22 July 2023 as there was the SAVE22 promotion, meaning a 22% DISCOUNT on online purchases with free express delivery, on Court’s online store. (See attached photos)

Received an email the very next day that there was a discount error on their website, the discount should have been capped at $120. And not $229. They did an immediate refund.

Called up customer service as I was very upset because nowhere on their website nor marketing materials did they state that there will be a cap of only a $120, there isn’t any mention of this on their website banner nor ANYWHERE at all. Aside from not honouring their word due to an error and misleading advertisement.

CR just remarked that there was nothing they could do, to order again, “Sorry for the inconvenience caused.”

No other resolution was being offered at all.

Followed up by sending a lengthy email to their online customer email on Monday (24/7) and followed up with a second email on Tuesday (25/7), till date NO RESPONSE NONE WHATSOEVER.

Courts Singapore, this did not cost me just a “mere inconvenience”. This COST ME to miss out on a similar deal running on Amazon.sg for this phone at the same time. This is savings of $200 onwards.

The cost of the phone on Amazon.sg was similar to what Courts was offering but Courts was having a better deal after checking out. “Lowest price guaranteed” is their tagline. (Or so I thought) - I have a screenshot of the deal on Amazon.sg as I was asking around friends for their advice between purchasing from either of these two of Google’s qualifying retailers in Singapore.

Decided to give Courts a chance as a friend mentioned that her mum had purchase something from Courts that had issues and they responded quickly, in addition to this company being based locally, there should be some form of credibility.

Terrible terrible first experience of purchasing from this online store.

The aircon installation is suck.

It took the almost the whole day from 12pm to 12am to install a system 2 aircon. And the electrician they provided is suck, arrive almost 7pm and drilling the wall without inform me and cause the complaint from my neighbour. And the electrician did the wiring trucking in such a way that it does not appear to be a straight line, it's crooked. I wish Courts to get back the electrician to fix the crooked wiring trunk.

13th July 12.50pm afternoon at eastpoint mall branch lv4.

A full time chinese staff. There was only 1 chinese staff there. I asked for cashier payment. He told me to wait and i saw him go to the toilet. I waited until 1.20pm. A total of more than 30mins, i was on my lunch break. So i ended up not buying at all. He got suck into the toilet bowl probably.

I asked a second staff who is an old indian man who doesnt know how to do cashier, he went to find him and disappeared too. He went to the next door food court and disappeared. Probably to eat lunch.

Both staff went MIA. Look at the cctv camera. No legit staff to man your store. I didn't buy anything thanks to them. Also, this is not funny. They wasted a total of 30mins of my lunchtime, i was working.

I have photograph evidence with timestamp but i cant upload because the file is too big.

Good Afternoon Courts, being a loyal customer, always bought most of my stuff from your various branches.. was at your MegaStore outlet at Tampines on 13th July 2023 approximately 4.15pm with the intention of purchasing a few stuff for my new home.. including a couple of your portable AC unit for my office. Was browsing some various models when i wanted to enquire more and approach one of your female Chinese Staff at Level 1. Just enquired with her on her recommendation and wish to purchase a Unit that doesnt require my staff to place ice and cold water in the Unit. She suddenly flare up and lost her temper and shouted to raise her voice telling me off that i didnt understand what i was looking for and the difference between the AC units.. well thats precisely the reason for the enquiry and clarity i needed but instead got a rude awakening.. regretably i just got turned off and walked away without purchasing it and move on to the other depts.. i just told her that with a little more respect to customers, your dept could easily got that sales from me of which i had intention to but 8 Units.. haiz.. too bad.. i do hope you can relook on how you train your staff on proper customer service as genuinely some customers have no knowledge on the current items in the market and with a good explaination and due respect.. you could reached out to more customers and retain your Regular ones.. its just a bit sad especially when i saw your MegaStore had very few customers and more staff to count but yet such things can happen. It left a deep impression on me and maybe i should have made my purchases elsewhere. You should do your best to retain your clients especially when e-commerce is on the rise..almost everything you can get online at a cheaper cost.. so eventually what your customers are looking for is the face to face service experience.. Thanks Courts but i do sincerely hope you look into this matter.. could have been a totally different outcome..