CB Electronics and Technology Courts Singapore Blatant contravention of court's own delivery policy

Courts Singapore review: Blatant contravention of court's own delivery policy

dave9876 of SG

Dec 09, 2024 8:08 pm EST

Verified customer

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Made online tablet purchase from courts on 03/12/24. Reminded their CSR (hayati) on 4th working day of court's delivery policy lead time of 3 to 5 working days. Thereafter, courts issued an email delivery confirmation for 09/12/24 from 3pm to 7pm. I contacted the CSR (rone) at 9pm since there was no sign of said delivery. Rone informed that their "online sales" department had cancelled the delivery although she was unable to provide the reason for doing so. No remedies were offered except the usual apology templates and definitely no explanation as to why courts would consistently deviate from their own delivery policies. I say this judging from the other trustpilot reviews of courts online purchases relating similar horror experiences. The CSR could neither provide a tentative redelivery date nor any company contacts who could do so. Courts singapore was established in 1974 yet their "online sales" department behaves like a shady offshoot operating without regard for their customer. It is shameful retail malpractice most unbefitting of court's good name.

Courts Singapore response

Dec 10, 2024 3:17 am EST

Courts Singapore customer support contacts

Phone numbers

+1 (800) 222-6868

+65 91 873 905

Address

50 Tampines North Drive 2, Singapore, 528766, SG

Website

www.courts.com.sg

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Dear Dave,

Thank you for reaching out in our Page.

We apologize for the inconvenience that had caused you.

Kindly send us an email at customercare@courts.com.sg with the reference on this message and Tax Invoice number for us to verify,

We look forward hearing from you soon.

Regards,

Elton

Replied with details for your necessary actions. Would not be constructive if the customer receives only meaningless paper trails and regurgitation of excuses for delay; court's online purchase experience thus far.

Sherlyn from the online sales team updated reason for delay being "no stocks" in the warehouse. Confounds understanding how then could an email confirmation dated 06/12/24 may be issued subsequently for delivery on 09/12/24? Did courts fraudulently indicate "in stock" status for the item on their products webpage further promising a delivery lead time of 3 to 5 working days despite knowing the claims to be untrue?

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Courts Singapore Contacts

Courts Singapore phone numbers

+1 (800) 222-6868
+1 (800) 222-6868

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Customer Care

+65 91 873 905
+65 91 873 905

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+65 65 004 168
+65 65 004 168

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FlexiPlan Accounts

+65 1800 222 6868
+65 1800 222 6868

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Courts Singapore emails

customerservice@courts.com.sg

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Support

facebook@courts.com.sg

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Confidence score: 100%

ecourts@courts.com.sg

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Confidence score: 84%

career@courts.com.sg

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Confidence score: 77%

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Courts Singapore address

50 Tampines North Drive 2, Singapore, 528766, Singapore

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Dec 18, 2024
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