Cox Communications
Reviews and Complaints

Went to watch an on demand show - Timeless - NBC
It showed all the episodes of season 1 available on demand.
I watched the pilot and the 2nd episode. When I went to watch the 3rd episode I got an error, then the rest of season 1 came up as on demand
with the word "BUY" on each episode and they wanted $2.99 per episode.

It's not bad enough that they are getting $230 per month, they have to gouge me for more. I would have never started watching in the first place if I knew they were going to pull the bait and switch.

They originally came up as free (although they weren't free - I pay a ridiculous amount for TV) then as BUY.

They are crooks.

I would like to submit a complaint regarding the driver of truck number 70078 in Springdale, Arkansas. I was making a left turn at a stoplight in Springdale while yielding to the truck as he was oncoming when the light turned green. As I waited for his truck to drive by so I could turn, he glared at me and gave me the middle finger while blowing smoke out of the window. He had a black hat on and gray or white hair. This is certainly not the end of the world as far as incidents go, but I am appalled by the lack of professionalism from this particular driver and want to make you aware.

Wow where to start... my name is Fred Kleitz I started this evening with excitement I finally decided to purchase internet for my apartment... I just moved to national city California back in September 2017 I run all my communication through my cellular provider I am a freelance photographer here in San Diego I finally upgraded my camera to a Nikon 7500 it has the ability to transmit my photos directly to the cloud but they are normally about 22meg each and sometimes I can have over 200 at a time that I want to download...in addition I recently purchased a Xbox one s and need to use wify to connect it to the server... Here is where things get twisted... I called the number online to speak with someone to order your service and the first person could not communicate with me clearly in english... I do happen to speak spanish... Korean... Japanese... and some French... I could not understand anything I am sorry but I got frustrated and hung up... I decided to call back and hope for someone else... I met Justin... constantly he refused to listen to the questions I had about the service thus time when I got to the point of frustration o asked Justin to transfer me to his supervisor wow was that a challenge I think he made me ask him politely 50 times to transfer me to his supervisor... no joke I would love to have so. eone from your se hot management team listen to the recorded call and get back to me with an exact count of the amount of times I had to request to speak with his supervisor... he finally put Steve on the line wow I could not believe my luck my night got worse... I explained my story to Steve how I ended my corporate career as a national sales director for visa and MasterCard I am now a retired disable vet living in sunny San Diego and loving it when I first retired I went back to school to finish my law degree that is what I did for visa was contract negotiations so I figured getting into corporate law was a natural fit
Later I decided that I wanted out of the corporate world I am now a freelance photographer but a smart one... lol during my conversation with Steve he proceeded to assist me with some questions about the service I wanted he explained the 29.95 package I was to provide the hardware and even volunteered to pick up the kit at my local Cox store then we could not come to an understanding about the $20 activation fee when I was doing e everything myself... but we moved on to the wire maintenance fee... ouch here is where things get wild... Steve advised me that even though I live in an apartment I should pay this fee I proceeded to educate him that by California law the property ownership is reaponsible for maintenance to the building a d wby should I pay this fee for sometging my landlord is legally responsible... wow now things are interesting... I proceeded to tell Steve the potentially catastrophic class action law suit that this policy is ma king possible...in my mind Steve was going to what ever possible to assist. e in helping your company... NOT... he refused to transfer me to his supervisor wow not twice but yes he made me ask him over 20 times to transfer me to his supervisor... unbelievable... finally I requested to have his supervisor Michael contact me 2pm est... on Monday the 5th of March I made it clear of my contact I formation [protected]@gmail.com [protected] Fred Kleitz 1939 e 16 e 16th st apt 4 national city California 91950 I requested him to print out the notes to my account and walk them over to michales office sounds easy but at this. moment I am not sure is Steve has the competence to accomplish that simple task... I really need to speak with some at the executive level in refere 've to this potentially horrible legal action please send me an email confirming that someone has received this correspondence and working on an appointment to speak with someone from your corporate office tha k you for your time...
Fred Kleitz

On 1/19/18, I was "guaranteed" by Cox customer service rep "Edgar" a monthly rate of $197.08 (except for a few dollars in surcharges that were rising) for 12 months. My very next bill just came in at $217.66. The main reason was a switch to Contour boxes. This switch was NOT made by me. It was made by a Cox technician on 2/5 who said it was needed to fix an ongoing problem with multiple channels not coming in. When the tech said my equipment was outdated, I asked him if the new equipment would raise my monthly bill. He made a phone call, then told me my monthly bill would not change. That's 2 Cox employees who lied to me about the stability of my rates. When I saw my new bill, I called and spoke to Curtis (supposed manager), who apologized repeatedly for all the misinformation but said there's nothing he can do. He wouldn't even address the issue of a credit for the multiple channels I had been paying for -- but not receiving. I've been a loyal Cox customer for 13 years, but I cannot stomach 1) the relentless rate increases; 2) the relentless lying; and 3) the humiliating need to call and grovel every year to extend my "loyalty" savings.

I ordered service in a bundle Nov 2016 which included internet, cable, and home security. Someone from cox and from home security came out to install. I was rold everything was set up and even help me with me with online service to pay my bill and so forth. A few months later my bill doubled. I called cox to find out what was going on and I was told by several reps that I didn't pay so I got kicked off the plan. I continued to say that was impossible. It wasn't till the 4th call that I asked the rep, to go thru my statements with me one by one like I should have to do this. Well come to find out my security system was never registered so for months as a single mother im thinking my home was protected and it was not. And some system gletch caused my account to be charged excessive charges. After an hour of trying to fix the matter I was told that everything would be taken care of. They credited my account, told me they would send a tech out for the security system, they would back date my contract back to the original date. I then waited for my next statement and yet again more excessive charges. I again had to call and speak to several reps, who would not review my account or their was no notes I dk. But again I'm being blammed for my account being out of wack while trying to explain the situation. It wasnt until a sup got on the phone and thorouygly reviewed my account that the credits were given. She was very helpful and sympathetic because while I have the alarm system in my home and using it as I thought it was not registered correctly so anything could of happened. As I'm thinking everything is finally fixed I called two months later to clarify my contract date the rep said he saw all the notes on my account however nothing specifically saying that my contract would be back dated. Again I feel like I'm being called a liar. This has been the worse experience ever.

February 12, 2018 our internet stopped working. I called Cox customer support and was told they shut off our internet because our email was compromised. The agent checked our emails and said he could not find anything wrong with our emails. He said for security reasons I needed to change our security questions and password. He had me reset, unplug our modem and router. We did this several times and our internet and emails still did not work. I told him I had to go back to work and would contact support again after work when I got home.

My wife was home all day and she said she had no internet, email and could not get Netflix. When I got home I tried to change our passwords on web mail and it would not work. I tried forgot password and it would not work. I called support again and the female agent reset our passwords. She tried to sell me something and I said no thank you. She then said there was a weak signal on our internet and we should have someone come out and look at it. My wife and I both work and this would be hard for us to do except on the weekend and I did not want to go a whole week with service. I told her there was nothing wrong with our internet before Cox shut it off. She then told me our internet was working all day and I said it was not my wife was home and it did not work for her at all. I told her I wanted a credit for the day since we had no service. I told her we used Cox for our emails through Outlook. She said I would have to contact Microsoft to fix Outlook because they did not support it. She started arguing with me and I was getting upset. She would not give us a credit, told me again the internet was working and told me I would have to reset our passwords with web mail and Outlook to get our emails again.

My question is why was our internet shut off without contacting us? Why was it shut off when the support agent said there was nothing wrong with it or our emails? This caused a huge inconvenience for us trying to get everything to work again. In the future please contact us and let us know you are shutting us off our service and why before you do it. As it turned out there was nothing wrong with our emails and it should not have been shut off.

Here's my complaint as posted on the bbb site: do not use cox communications: as a former long time customer, I sold my house and turned in all equipment. Unknown to me, cox install a phone box in the garage so after the sale I started receiving collection notices having turned in everything I knew was there's the bills $261 for a house I can no longer enter. Cox knew I was selling the home and I asked what needed to be turned in. No mention of the phone box. So everyone knows how this process works, cox receives the a+ rating from the bbb because they pay for it yearly as a per location charge, so your reviews will not ding the a+ rating, but cox has zero loyalty for long time customers and will never forgive a dime making you pay no matter what. Other complaint sites you can use are: yelp, pissed consumer, consumer affairs, twitter, instagram, and the cox fb page to name a few. Horrible customer service as someone serving as a former vp of customer service for a billion dollar company, cox does not care about their customers at all regardless of what your situation or complaint is, they have a 100% cox only policy whereas the customer is not a part of their business plan. Buyer beware is an understatement.

Our Cox Communications internet service has been out since 6AM on Monday Feb 5, 2018. Account number: [protected] Called in for support on Monday Feb 5 and was told a tech would come on Tuesday, the 6th.
Tech could not resolve the issue. Was told others in the neighborhood were having the similar issue. Said the problem was upstream from us in the fiber optic network. Tech called later in the day to say they were still working on it. Tech called again on Wednesday AM and said service was up, problem was a fiber optic card in a distribution panel that needed to be reset.
Service did work, but was slow and a few hours later it failed again. Called tech support again and had another tech setup to come out on Thursday at 1PM. Service came up mid-morning on Thursday, so canceled the tech visit. Service worked through Thursday afternoon and evening.
Friday morning at 6AM service was out again. Called again for tech support, tech to come out on Saturday AM. Tech came and replaced 'ONC'. He called in the have the new 'ONC' linked up, but it wouldn't work. I was told the issue was upstream from us and that similar problem was occurring with others in our neighborhood. He made a few calls and supposedly had a 'critical' flag put on the problem ticket. He said he would let me know what was going on and keep me updated. He did not follow through with that. I received a call from Cox person on Saturday afternoon to do a survey about the call to tech support earlier in the week. Told her that service was still not working. She checked and said there was supposedly work being done. She said she would let me know. Did not receive a call back from her.
On Monday, February 12, the service is still out. Called into tech support again. No existing work ticket existed, so new one issued for tech to come out on Tuesday, February 13th between 8AM to 10AM. Spoke with a supervisor and was told that this tech would be set for 'expedited' so that first available would come out. Received a call from Karen at Cox, who apologized and mentioned the work order in place, but no mention of the supposed 'expedited' status. Said she wait to do anything till tech arrived and I was to call her after the tech left. I told her about the fact that the problem wasn't here but upstream from us, the issues and comments I had with techs the previous week, but it made no difference, she was going to wait for tech.
Tuesday, Feb 13th, the tech arrives and does a few things and makes telephone calls. He said he submitted a ticket to Atlanta for some kind of provisioning problem. Said that 'ONC' won't provision and has 3 others in our neighborhood doing the same thing. Said he would check back with me. So service is not working after 9 days.

The internet issue is a serious one for us. I work on custom databases and for me to do my work, I must have internet access to remotely access my customers computers and do my work. This has been a loss of revenue since Feb 5th. In addition, cell service as this location is very poor. We are able to get 1 bar for signal strength only. There are many places in this location where we have no cell service and as a result we miss calls, etc. To remedy the signal strength problem we also have a cell micro-tower. But that requires internet access to work. So we lose cell service, data plan service and internet service of this failure.

Account: [protected]. Customer: Brad and Dawn Gibson; 1666 S. 152 Street; Omaha, NE 68144
We moved to our house November 3, 2018 and service was established and installed with Cox on or around November 8. We bundled TV, Internet and phone for a total of around $250/month depending on taxes. Good for 12 months. The bill for November 2017 accurately reflects what we agreed to. We received several calls in November and December from Cox Home life. These calls were unsolicited - we did not inquire about Home Life security services at any time but were called on several occasions and offered the following: We get rid of the home phone and in it's place install security services. The home phone was the same cost as the basis plan so it would NOT change our bill in any way. We would pay installations costs and equipment and if we wanted additional monitoring we would pay the additional cost of approximately $20 extra a month. We had been customers of ADT and were happy with our service so we weren't looking to switch, but decided to give it a try when we were repeatedly told it would not alter our bill. The bundle we had would still be good and we would not pay anything additional for cable or internet services that we had already. We would never have added cox home life it that were the case. Our bill however increased significantly to about $415/ month. When I called to inquire as to why, I was told that the Home life people offered me a bundle that had expired in September and thus could not be put in place. So the deal they offered me had expired 2 months prior to them placing the first call to me and 2 months prior to our becoming cox customers. I asked that the deal be honored and was told there was absolutely no way they could do that. The best they could do was transfer me to Loyalty care to put me on a new bundle. Loyalty care could not put my bundle back together either. The best they could do for me was lower my bill to $337.34 a month. I asked why they couldn't give me the TV and Internet for what I had originally agreed to since it was not my fault that the bundle had expired and was being fraudulently offered to me and was told that they could not do so. When I called and spoke to a Supervisor in Home Life she was unapologetic that her staff had offered me a deal that didn't exist and repeatedly stated that she couldn't help me. I told her that I wanted the security services removed then as it was ridiculous to have to pay so much and was told that I'd have to pay the $600 fee that I was contractually obligated to pay for early cancellation.in my opinion the contract is void since the representative from Cox Home Life offered me a deal that had expired two months prior. I should add the representative repeatedly told me that if I had problems or questions I should call her because she received a bonus for each sale. I now wonder if she knew that the deal was expired at the time she was offering it or if she found out later - either way nothing was done to inform me. I believe that I should not have to pay over $85 extra in service because a Cox agent sold me a false deal. I further believe that the $600 cancellation fee can and should be waived and a technician should be sent out to remove all cox home life equipment. I further believe I should be refunded the money I spent on that equipment since it was installed under false pretenses. I do expect that when I enter into a contract for services that those services were accurately represented to me, and in this case they were not. Had I been told that my bundle would be erased by adding Home Life, I would not have agreed as I specifically chose Cox over your competitor because of price. I find it amazing that Cox can't make it right when it was there error in the first place.

On Thursday, February 8th, I saw technicians on my block working on the lines. The technician told me that they were there to try to upgrade the lines and to reduce the noise on the lines. We when I returned home, I was unable to use the phone, the Internet was down as well as the television service. The next available appointment was the next day, and two different technicians had to come out. As it turned out only one came out who could take care of everything, Dwight was a very professional person and he was able to get everything running after replacing some cables inside the house but since then the service has been going in and out. I believe that it is the service work which is going on in the neighborhood because you have technicians right around the corner from me and my service is going in and out. I am tired of the inconsistency and I cannot believe that you would not warn your patrons of the down time which you are putting them through and the frustration which it is generating towards COX. I am expected to pay for the cable replacement which your technician, Dwight, placed in the home. I think there may be a scam going on with the supposed upgrades you are claiming to be completing for your patrons who are loosing use of their phones, internet and television. You have a very unsatisfied patron.

January 2009 to February 10, 2018
Just called Cox Support to find out what I could do about getting the new wire installed. The wire that is currently running into my apartment is bad and no one wants to take ownership of this problem. All they do at support is either hang up on you or transfer you to a department that they know is not open on Saturdays. I have been paying for service for far too long and someone has to do something about this. I have no copy of an email. Do you think they would want to incriminate themselves.
1. About 5 service tech plus 1 supervisors has been out.
2. Trying to get and L.O.P. letter from Waterford Apt. in Virginia Beach is not happening since new wiring was done last year.
3. I would like a refund of all the routers and modems I had to pay for at support request. Also, some need to call Waterford Apt. and talk with Marc. [protected]. He will not approve because of the repair last year. I am caught in the middle of all of this with no good service.
[protected]@yahoo.com

This complaint goes back to May of 2017. I was subleasing an office space and needed to move by the owner since they had a tenant that needed my space. I had to cancel my internet service with Cox which was the only choice on the form that I had. I wanted to suspend the service until I found a new space, however, my account was turned over to collection.
I am a 15 year customer of Cox for TV, phone and internet.
I have made repeated attempts to contact Cox and no one has returned my calls or answered any of my communications.
Tom Ligare [protected] [protected]@cox.net
Thank you for your help. I would like to resume my business internet when I have a new office.

21 years ago I signed up for the COX Communications package, part of which was an unlimited internet service. Over time I have canceled all services not needed like Digital Phone and Cable TV. I have continued with the internet service for so long because of the "Unlimited " aspect of the plan and the speed of the service.
About a year ago I got a notice they were going to cap our data usage and I explained that it must not apply to my account because I signed up for the unlimited plan. She said that their business levels had increased so they had to limit all the customers to a certain amount of data. Timing was funny it came at a time just after cancelled my cable service.

A couple months later I had a problem with our service and called for technical support and the rep that handled the call told me it was my modem, I should replace it to newer technology and should correct the problem. In that conversation he offered to speed up my connection and I explained that I have unlimited service and do not want to jeopardize that service plan. He said he saw that and it would not, Thanked him and bought a new router.
This month I noticed an increase in my bill and called them and they explained that there was nothing they could do that it is what it is and they had no intentions of changing it. I am not a contract lawyer but when someone says "Unlimited for as long as your a customer" to me that means unlimited for as long as I am a customer. Clearly not the case.
Would like to see the agreement that was made when I started my account be honored till I move or change my account and reimbursed the overage fees to my account.

COX has been to my house for the past several months and no resolution. Each time rep says will send Supvr to fix problem. That has not happened last 4 visits. Last visit I turned away 3rd party contractors since they cannot resolve issues. Every time you call Cox you get told something different that conflicts with what other reps tell you. Sat on phone for over 1 hour today with supvr. advising me she will contact the repair office Supvr. Her name was MS Shian # STAMOCBA. I finally hung up and called again. 2 days prior was told by Supvre Ms. Claribel # XRCLROD she could not take svc call for my repair due to outage and would call back after outages. That never happened so I called again in the evening for another supvr Randy # 17986 who said would insist on Supvr coming to my home to resolve all issues and then 3rd party contractor showed up. I have been on the phone for over 3 hours in the past week trying to get a COX Supervisor/not 3rd party to fix the ongoing problems I have been having for months with no resolution.

On 2/3/18 I tried to contact account support to address a recent rate hike to try and get an adjustment since I can now no longer afford $230/month. There was a 15 minute wait time so I tried the live chat. A nice lady named Susan was very sympathetic to my cause and had worked out a deal for $187/month with an increase in the internet speed. But she could not implement it because of an existing bundle discount that she could not delete so she gave me the number for the loyalty dept with the understanding they could offer other even better adjustments. I was on hold for 45 minutes and was finally connected to a very heavily hindu accented calling himself Michael. I explained what I was told and he very coldly dismissed the offer saying she misunderstood. He would only offer me a 10 dollar discount. I asked if I could cut back my phone service to basic and he said I would lose my bundle discount I am now getting quotes from competitors which frankly are coming in $75to $100 less per month for comparable channels lineups. I am dismayed and disappointed that being a customer for over 13 years does not merit any consideration from the 'loyalty' division. If I cannot get a prompt resolution I will be forced to cancel my TV and phone service... Kim Wettering, Val, AZ 85641

Your truck driver in truck 679 I believe it was almost hit me twice getting off the 8 freeway. He was on his cell phone and tailgating me. I couldn't believe it was a cox truck when I saw it. Please figure out why this driver is driving like a [censor] and almost running people off the road. Very disappointed that he even has his cell on him and holding it up to his mouth the entire time.

To whom it may concern,

I'm filing a complaint against the newly imposed Internet data usage limits by Cox Communications ISP in the California market.

I'm a long time (over 13 years) customer of Cox services. I have subscribed to all of their services originally (TV, Internet and home phone).

In the last 5 years, the near constant increases of the services rates across the board, has forced me to start cutting back services to keep my monthly expenses from getting to ridiculous $200/m range. The home landline phone was the first to go, then the TV subscription was paired down, several times.

I'm currently subscribed to what feels like the bare minimum: TV (Cox TV Economy, ~$59/m) and Internet (Preferred 50Mbps, ~$65/m), with two Contour boxes and one mini-box for TV viewing. My total bill is now ~$130 per month.

In ~September 2017 I have received a notice from Cox about the new Internet data usage limits in my area (San Diego, CA), the usage penalties of $10/50GB over 1TB and the additional subscription add-on's of $30 for +500GB and $50 for unlimited. Needless to say, this was more than irritating that Cox was creating another source of income from their existing customers.

Below is my usage as provided by Cox's own data usage history:
July 2017 - 1.3TB (estimated)
August 2017 - 1.4TB (estimated)
September 2017 - 1.2TB
October 2017 - 1.01TB
November 2017 - 1.06TB
December 2017 (current) - 0.96TB (estimated)

My Internet data usage shows that I have been exceeding the 1TB arbitrary "limit" for many months prior to being notified of the change. For a family of 5 (mother, father, two underage kids and grandma) my family's Internet usage is typical for our size. We are subscribed to Netflix, Hulu and Amazon Prime Video services, YouTube Kids, which are used daily, in addition to typical TV usage.

Wanting to avoid the new "Internet overage" fees I have immediately taken to the effort of limiting my family's Internet video streaming usage. This included limiting Netflix's streaming quality (good-by to 4K for my new TV) and turning off "auto-play next" for all services that have the option. Unfortunately, neither Hulu nor Amazon Prime video have the video quality limiting option. Almost forcing to use more of the limiting TV service and playing Blu-ray media, resisting the urge to browse Netflix, etc. for entertainment.

From the usage history above you can see that even with these changes, the results still exceeded the 1TB usage for many months. This was with me checking on the data usage weekly.

I have read the news articles quoting Cox expecting only 2% of the customers (i.e. "heavy users") to be affected by this, theorizing that they may be running at home servers, but I cast strong doubt on that statistic, especially since Cox does not provide this information publicly or update it regularly.

I'm old enough to remember the original 350GB limit that was imposed by Cox when they started "educating" their customers of the Internet data usage, ~5 years ago. This "limit" steadily grew over time to what 1TB is now and enforced with heavy penalties.

All of this is in addition to continued and relentlessness increase of service rates.
http://stopthecap.com/2017/12/13/happy-holidays-2018-rate-hike-cox/

This is blatant monopolizing and anti net neutrality behavior. Limiting the usage of competitive services to force customers into using the company's own services.
If I want to replace my $60/m Cox TV service for cheaper streaming services (DirectTV Now, YouTube Now, Sling, Hulu Live, etc.), this will increase my Internet usage and force me to pay more to Cox. This forces me to stay with Cox's expensive options, which are, again, going up in rates.

As a long time customer, I am very dissatisfied and am exploring the options of leaving Cox for another ISP provider. Many know that this is not an easy task with few options, but not impossible.

Here is FCC calling out AT&T and Comcast for their breach of net neutrality practices when they began imposing data limits:
https://arstechnica.com/tech-policy/2017/01/tom-wheeler-accuses-att-and-verizon-of-violating-net-neutrality/

I wanted to take the step and voice my opinion on this important topic, in case the public and the Cox sales team believes that their changes are not affecting average customers.

January 15th, 2018

I called a few months back about upgrading my internet. I was told I could but it would increase my bill by $100 per month, I declined the upgrade. I then decided to go out and purchase my own router to allow for wifi coverage throughout my entire home. On Saturday I chatted with a Cox specialist who told me I could just plug in my new router to my current Cox modem router combo, which by the way I pay a monthly fee for, I questioned the Cox specialist and asked "don't I have to call Cox and have Cox disconnect the router part of the modem"...I was told yes. Sunday I called to disconnect the router part of my modem and after being bounced around to 4 different Cox customer service agents I was finally told that I could not disconnect just the router that I would have to get a new modem. Not wanting to throw anymore money away on a rented one every month I purchased one from Amazon. The one purchased was on Cox list of compatible modems. My modem arrived today so when I got home from work I called Cox to disconnect their modem, the one I pay a monthly fee for, and connent the one I purchased. the first agent I talked to could not get it connected and told me it was an issue with the wiring in my house and he was going to have to send a truck out but the soonest they had available would be Wednesday. It did not add up, the modem I just disconnected worked fine so how is it by just connecting a new one would mean there was a wiring issue in my home, this did not make sense. I asked to speak to a supervisor. I was asked by the the supervisor to reconnect my old Cox modem and crazy it worked...so I was then asked to reconnect the modem I had purchased but for some reason Cox can't get the new modem to work. I was told it had to be escalated to a different department and that he was off shift in an hour, he stated, typically to get this resolved should only take 30 minutes to an hour so he would call me back. After an hour no call so I called Cox back because now at this point it is almost 10pm. When I called back I immediately asked to speak to a supervisor. In speaking with this supervisor I was told that the gentleman I was speaking with and waiting on his call back was off the clock waiting for my ticket to be resolved and that he was working extra hours to serve me and they understand my frustration but there was nothing they could do, this new supervisor was very rude so I got her name and employee number. After I got off the phone with the rude supervisor I received a voicemall from the gentleman I was speaking with prior and he stated that the ticket hadn't even been looked at and it wouldn't be looked at until later on this evening and that he was leaving for the night but he would call me in the morning to get my internet back up and running. I tried to explain to Cox that I need to get back to work myself but I needed internet connectionto do so and I was told sorry there is nothing we can do. I then asked can we just reconnect my old modem so that I could get back to work and I was told there was now no way to reconnect my old modem and that I would have to wait until they could figure out the issue. I called back for a three time a spoke to a different supervisor who told me that the Cox system goes in to service mode at 12pm eastern time and there was nothing anyone could do to help me I just have to wait until Cox system is back up. I told her that would have been great information to provide to me before I disconnect my old modem. I pay a good amount to Cox each month for service and have been with Cox for over 11 years so a very loyal customer and this is the run-around I get I'm extremely frustrated.

Ordered service transfer online for 2 phone lines and Internet service 2 weeks prior to local move on Jan. 12, 2018. I spoke to someone at Cox customer service who said everything was set on or about Wed., Jan. 3, 2018. The following morning my phone was dead, contacted Cox Tech. Supp. and was told the order was input incorrectly, spent 45 mins. to have phone restored by higher level tech., who assured me all of my service transfer needs were scheduled for Jan. 12, 2018. Friday I received a call from Cox asking me if I cancelled my service transfer, explained everything, and they said it was all set then for Jan. 12, 2018. Today I receive a call from Cox saying no service transfer is set-up, asked for a supervisor, and told the soonest is now Jan. 16, 2018. The absolute pinnacle of incompetence exists and abounds at Cox. I don't fee they care about their customers, and their respective needs at all. This is unprofessional, and needs to be corrected. I need to have my services transferred and available on Jan. 12, 2018.

Cox has always been a shady organization. Their terms of service is a self entitled mess. They reward us for being loyal customers -as if we had a choice because they actually monopolize areas- by hiking our rates every year.

In my case I paid for unlimited internet when I signed up. Now I am forced to pay $50 dollars over my already steep internet bill. I mean really? $100 dollars a month for internet at a passable bandwidth?

Cox does not care about their users or clients.