Cox Communications
Reviews and Complaints

I have been with Cox for a while now and I have never been treated so poorly by anyone in this company. I had recently moved and had my home package transferred and also upgraded it. The technician did the install and ran the cable wire from one outlet, across the hallway and used slitters to the rooms upstairs. First off when I saw how he was running the wires I asked if there was another option because it is a tripping hazard and he told me no. That was the only way to do it. The internet kept kicking us off and the TV's would go pitch black in the middle of programs regardless if it was live, On Demand or DVR. I called a few times and they decided to send out a technician and he replaced a wire because he said that was the issue. Well to my surprise it did not fix the problem, so I called again and again. I continuously have to do manual resets and have them research the error codes on their end and reset it for me. Well my issues have been getting worse, my son cannot watch TV in his room and I am now getting errors that say there are no programs available. Then the box does a reset by itself every 5 minutes and the internet boots us off to the point I can't use my own wifi at home. I am paying extra for the contour, extra boxes, the bundle and premium channels. It pissed me off when they sent another technician to my house today and he goes upstairs and asks me who ran the wires and slitters? I told him that it was the guy who did the install and he said it was the only way to do it. He said that that was not correct and it was a safety hazard. He went outside and looked appalled that the installer wrapped the wires around my house. The way he did it was unnecessary and with all the splitters he used it is causing me not to have service upstairs. He said that he can come back a re-wire the connection for $75.00. First off why would I have to pay for a job that was done wrong to begin with, and when I called customer service Tim said that he would take $50.00 off my bill. That was nice and all but I am paying almost $200.00 a month for cable and internet that does not work, I do not understand how I am getting charged full price for half **** service. I asked to speak to someone else who could assist me further and he transferred me to Terri in Consumer Solutions. This is where I absolutely lost it. She was not listening to me, she kept saying that she wouldn't know about the wiring because she is not a technician. She wouldn't even listen to me speak but she says that either I would have to pay $75.00 or pay for the additional wire protection plan. I tried again to explain to her the issues but she got an attitude and said if I did not like it she can cancel my plan all together. She again repeated that those are my only options, pay 75.00 or pay for the protection plan or she will cancel my service. In a matter of minutes I was not only threatened but I was insulted as well. I have been a loyal customer for years and now I am looking at their competitors. I will not continue to pay money towards a company who will treat their customers this way.

Paying for 50 Mbsp Internet service with wireless capability but only receive half that on wired service and get .98 to 2.20 Mbsp on wireless rendering most of our equipment unable to use the service at all since it's always "loading" or crashes. Been having problems with this for years and no resolution and no real options in Las Vegas to have other providers. Disconnected all other services with them and only left internet, now the lastest since speaking to them last night when they once again promised credits on account for non-service and more... is got price increase on the internet service! Got a technician that said "nothing is wrong" another one said "connection is wrong on outside of building" while a supervisor said "too many people on the network and described "throtteling" to a T, even gave me an app for the cell phone to check service and change channels on the router. In short, have not have the paid for service in years and now they want us to pay more?!?!?!?! I'm writing to the FCC, Consumer Affairs with the State of NV, but no real help from anyone, HELP!

Cox ruined my credit rating by putting on my report that I owed them 378$. They never contacted me about what they perceived to be a problem just went right for my throat oh... Uh I mean credit report. All the while keeping me as a customer of 3 years. That was 3 months ago and it is still on my credit report. They admit to being entirely at fault and promised it would be fixed within 10 days... So far nothing but they want me to keep paying for my service. I do not want to give this company another penny, I would rather have no cable than cox cable/internet but I am afraid if I cancel before the issue is resolved it will never be resolved. It is so not right that they can do this to a person and then just say so oh our bad and take their sweet time fixing (If that's what they are really doing) not an apology not a have a free month on us... Nothing! This last time the operator was totally rude so I told him to put this in his notes on my account: "i fking hate cox" and hung up. It will probably ruin my chances of clearing this up but how much is one disabled senior lady supposed to endure? Thanks for listening.

"highway robbery" is the phrase to best describe cox communications. This company should be ashamed of itself! They realize they have a monopoly on their line of business in my area and they charge their customers huge sums of money. I currently pay $106 per month - and this is at a "special" discounted rate supposedly - so my actual monthly bill would be around $120. I do not have hbo, showtime, starz, absolutely no premium movie channels... So what am I getting for $120/$106 per month? Hgtv and the weather channel? Wow, thanks. It seems like every time I turn around they add a new surcharge, or increase one of my "packs". Also, when my "special deal" expires, we go through the same routine every 6 months to a year... I call and complain and they are very pleased to inform me of the good news that there is another deal available!... Stop playing games and apply the damn deal automatically... Stop wasting everybody's time!

I had problems with my internet service starting in January of 2014. I had a tech come out and he did nothing to solve the problem, I called several times and was told my modem was not picking up the signal, or that my router wasn't any good. After months of trying to get my problem solved, I finally decided to cancel my internet service on October 13 because I was by then not getting any service at all. I called customer service to cancel my auto payments, and went on line to cancel them as I was told. My credit card was still charged for the month on October 13 to November 13, even though I had stopped the auto pay and had called to try to correct the situation. I cancelled on October 13, asking that the charges to my credit card be cancelled since I was not going to get service in October and November. Cox always charges the customer one month in advance for services. They did not respond, so I went to my bank, Wells Fargo and they disputed the charges for me. They sent the correspondence to Cox, but Cox never responded. The bank deemed this an acceptance of credit reversal, so they ruled in my favor. Now Cox is still trying to charge me and also a $25 service fee for being late. I never received the service for these charges and I want Cox to drop them and credit me. I called Matthew in customer service n 12/18 at 5:30pm after receiving a bill in the mail that day. He said he couldn't help me and that I needed to pay the bill. I am getting harassing phone calls from Cox on 12/23 and 12/26 from [protected] telling me my account is past due and is heading for collections. I am asking for the current $52.99 charges credited to my account immediately with no further contact from Cox Communications.

On january 2013, I received services from cox communication, right away I began receiving denial of service attack from cox communication. When I investigated the ip address associated with the cyber stalking, I traced the ip address to cox communication security ip address 24. *. *. *. When I complaint about the activity, I was told to contact cox abuse. This was in 2013. I followed the instructions provided on the cox communication requirements for filing a complaint by sending my firewall log to cox abuse. They never responded to my complaint. Instead I began receiving text messages from cox abuse. I was told that cox abuse does not send text messages. On july 5, 2013, I wanted to confirm the cyber activity by cox abuse by intentionally not paying my cell phone bill for disconnection, on july 5, 2013, I received several text messages from cox communication abuse on disconnected cell phone services and believe my cellphone has a wiretap on my service because the cyber criminal reboots, and reset my cellphone by having remote access to my cellphone. Each time I kick the cyber stalker off my private network, I receive a text messages from cox abuse. As of this date I have received over 200 text messages from cox abuse threatening to add a device to my cell phone service. I was told by cox communications customer service that cox abuse does not respond to complaints via text messages and to contact the police. On my internet service that I am paying for my internet is speed is less than what I am paying for. My internet speed is suppose to be 50 mbps, instead my service receives less than 8 mbps downloads and less than 5 mbps for uploads as my services. When I complained to cox communications once again about the speed that I am paying $80 a month for, a cox communications technician was sent out. The technician claimed I had a bottleneck in my private network that was slow, I needed a new router to stop the bottle neck on my private network. When I purchased a new router, the router was high-jacked by cox abuse address 24. *. *. *, and received ping of death attacks found in the routers log. After returning three routers back to the store where I purchased them from, I am unable to add a new router to my private network because the attacker takes control of the router and I am unable to access the router, reset the router, and receive denial of service from the routers, also I recieve drive-by attacks, fruggle attack, zero day attacks and other cyber attacks and improper signals from cox communications server, present are several established connection from cox abuse ip address 24. *. *. *.. When I got my bill, I was charged for the technicians visit although my account has insurance that covers technical visits to correct internet problems with my service, the charges was reversed after complaining about the additional charge. The cyber stalkers has put his/her credentials on my computer through backdoors, defaced web sites, deleted emails from all my email accounts, changed passwords to my email accounts, and deny access to my email accounts with hijacked web pages including changing passwords on my cox account. Cox offers virus scanners and mcafee security both are trojan horse downloads in order to exploit my private and services.

We are filing complain against Cox Communications for a bait & switch scam to draw customers into plans that were not initially described in the details during the sales sign up session over the phone. We are now discovering after 6 months into the contract. Long story short, we were previous Cox customers and had switched to Direct TV. Direct TV was pulling some of the same tactics that we are experiencing now with Cox, so we sought to return to Cox. We requested to sign up for a plan that would lock in a 2-year freeze on price increases that we might stabilize our bills. Cox customer service personnel assured us we would be able to lock-in for the same rate, for "The bundle" (digital phone, Internet & Cable TV) in the amount of $143.46/mo. Having repeatedly requesting the steady price guarantee for 2 years and being assured yes, yes, yes, we signed up. Two months into the contract, bills increased requiring a call to customer service. At that time the Customer Service agent (one elevated to handle tier-2 issues the main floor does not) indicated a box was not checked on the initial application by the initial service agent, and that was why we didn't qualify for the rate lock that was going away after a certain date. She fixed the account back and for 4 months rate stayed locked. Now after 6 months, rate increased more than $75/mo. Now the agent indicates there were limitations where discounts fall off after 6 month and will again additional (undisclosed) discounts will fall further after 1 year. Also told if we drop service we would be charged $180 (approximately). Still trying to remain condensed in the problem description, understand there are much more pressing issues than ours, but would appreciate any assistance you can provide against this type (SLAMMING) type service contract "bait & switch" tactics.

This company has got to be the worst company in the world! Two and a half months ago, my wife called Cox to switch our telephone, TV, and Internet services over to them and their "bundle" package deal. A week later a technician came to our house and informed us that there was not a "port" for them to hook to for our house, and they would need to put in a work order to have the cable port installed across our street, then they could hook us up. I said great, lets do it! Two months later, 16 - 20 calls, and at least 20 hours on the telephone waiting while they looked at our account and typed in notes to "insure we would get this matter taken care of", we still don't have any service from them. We have set up 5 appointments during that time span, and only 2 of them have produced a tech at our home...the other 3 times they have either called and wanted to reschedule, or never showed up. Each time we had an appointment with them, either my wife or myself took off of work to be home when they arrived. Today, we finally got a technician here for only the second time in two months, only to find out that they never had a "port" installed! So, after 2 months of calling and taking off of work and getting frustrated to the point of giving up, we were no closer than when the first tech came to our house 2 months ago! So we gave up on them...I drove down to our local "Cox Solutions" office and gave them a piece of my mind. They assured me that they would have the general manager call me within an hour...but of course, he never did. A fitting end to the superb customer service you'll get from the worst company on the face of this earth. The guy at the counter also gave me his boss's telephone number, which I called as soon as I got back home...you guessed it, the number was disconnected! I will tell everyone I know, what a terrible company Cox Communications is.

This is the 2nd time I have been charged by cox communications with supposedly having services which obviously someone opened from an address I lived in 14 years ago and has used all my personal identification to do this.
I got a massive bill in 11/13 and cox eventually apologized and agreed it was not my debt as I had not lived there for over 14 years and proved by tax bills and my bank statements that I had lived here in my only home since 9/2000 and they agreed and waived all fees.
Now come 3/2014 this has happened again and they have gone so far to actually give all my personal id over to a third party debt collector which is illegal as I have on my credit report that I am an id theft victim and I have a security freeze - but cox decided to ignore ftc rules and guidelines and sold all my personal information to which ever stranger/debt collector who was calling and harassing my home constantly (scaring my son even though my phones are all on the do not call registry in my effort to put any further theft at bay) which scared myself and even more so it scared my 9 year old son who was scared to go to school incase someone was coming to the house and I was not going to be safe).
This debt collector had added a personal lien against me and has notated my credit report 3 times which I has put me in such a horrendous credit mess for me and has made me use all of my cash ssdi (My only source of income) and has left me with no monies on hand to feed/house my child?
Also, due to those 4 fraudulent credit notations it has made me unable to get credit so I then I submitted all the information a second time by mid may 2014 proving I have lived in this only house I own since 9/2000 and I only have internet and a land line with cox has come back 5/21/2014 stating that the accounts were opened fraudulently by using all of my personnel information?

I have been contacting cox since I had to get four new tires on my car as 2 was found to be totally bare and I have a child which is precious cargo however I applied for credit and was obviously denied thus I had to pay $1079 cash (Which was all we had) to pay for the tires.
Also, I have nearly lost my total sight in my right eye and so the optician has requested that I have an eye treatment called lasik to try to keep as much sight as possible. The cost of the treatment is $2450 and again I was denied credit and cox's intentional choice to blame me for ordering services without doing due dilligence prior has put me in a frightening medical situation which I am so totally worried about as they have the laser procedure prep'd for 7/1 and has to be paid by 6/25?

You can see I have no other income other than my fixed ssdi therefore if I want to do something it takes me a very long time to save. However tires too bald to drive in to me is an urgent situation, and having lasik treatment to save my sight is also a medical emergency therefore I have asked cox to urgently;
1. Mail a check for $2450 directly to the lasik facility so the procedure can go ahead as my credit will take a long time to correct.
2. Mail a $1000 prepaid mastercard/visa to me to replace the only monies my son and I had to live/feed/pay utilities as I was denied credit for the tires which was an urgent safety measure.
2. Mail a 3 bureau credit report so I can confirm that all there negative remarks were removed - however it will take my fico score over 6 months to recover from what they done even after they have corrected it?

I am absolutely disgusted in cox as they knew that I had lived here with my son for 14 years +?
They agreed in 11/2014 that I was innocent?
Now in 3/2014 they have allowed someone else to use my personal information a second time and cox is responsible for allowing id theft and allowing some renter to use my personal information which I have no idea how they got their hands on it?

Is what I am asking reasonable?
I was certainly going to file a lawsuit against them but I am in such a desperate financial/medical state that I am only giving them this choice due to the frightening situation cox has left my son and I in?

Any advice is greatly appreciated.
Or any advice on how to get monies towards daily living due to car safety and medical necessity?
Christine

I wish i'd learned about this site sooner, so that I could have expressed my displeasure much earlier.

Anyway, shortly after moving to this area, I let cox seduce me into getting their "$25 cable / $25 phone / $25 internet" bundle promotion for my household, which consists of one other family with whom i've taken-up "transitory" residence who had already had cox's most "bare-bones" cable tv service - - so in essence, the other family member would be paying a little bit extra for television service as a way of helping me get connected with lower-rate phone and internet services for which I would be covering the expenses. (*note: in reality, cox was not "technically" offering a $25x3 bundle package; what they did instead was to apply a flat discount across the board of the billing statement so that while the rate could be "tweaked" in such a way as to "equate" to a $75 three-way split overall, in reality I was paying considerably more than $25 for each of my portions of the bill - - but even though that fact should be considered a deceptive advertising ploy in and of itself, that was not the basis of my complaint against them.)

So after more than a full year of having their expanded television service (Which included *none* of the "good channels" like history, a&e, discovery, syfy, and which 25% of the time, and coincidentally during the times when i'm most active during the day, blamed-near all of the channels are running "infomercials"!) cox let us get "settled" into our routine, until one day, straight out of nowhere, they had decided to pull the plug on "msnbc" (Which my family member had discovered somewhat late in the game but had come to enjoy immensely) and decided to offer it only as part of an "upgrade" package!

When we both called their so-called "loyalty department" to complain about this (And getting repeately bounced around to multiple departments - - at one point I even had one of their "representatives" brashly hang-up on me!), they kept giving us some b. S. Runaround about how the company had done an "audit" and had "discovered" that they had "accidentally" included msnbc as part of a "lower tier" package where it supposedly wasn't supposed to be. So they were trying to make any sort of excuse for depriving their "liberal/progressive" viewers a channel dedicated to "left-wing propaganda" unless they paid a premium, but they saw no irony with continuing to pump fox news channel's "right-wing propaganda" down *everybody's* throat unmolested!

Several of the cox talking-necks tried desperately to defuse our outrage by claiming that they were also removing "vh-1" which they had also "accidentally" included in our non-premium tier... Nice try, a-holes! But we *never* had vh-1!

So both my family member and myself told cox's "loyalty" representatives the same thing multiple times: either swallow your "mistake" (*if* indeed that's truly what it was... A big "if"!) and let the people you'd already "hooked-in" with it for over a year continue to receive the programming & enjoy it and just take the miniscule loss, *if* there even is a loss - - and let those who either did not want the channel anyway or who were indifferent to it lose the signal, since they really wouldn't care anyway... *or* if you're going to remove the "liberal/progressive" channel from their "standard" line-up, then do likewise with the "conservative" claptrap programming, just for the sake of fox news' famous tagline: "fair & balanced."

Because there is little in the way of any real competition in this area, my family member and I had to do something more than just fill some representative's ears with our verbal indignation which would go absolutely nowhere, so we responded by dropping their telephone service entirely (Which helped me to make the transition into becoming a 1st time ever cell-phone owner!) and by reverting back to the original "bare bones" cable service we'd upgraded from in the first place... Which still works great for us, since just about anything we would've/could've seen on "cable tv" can still be found online relatively easily anyway! - - (*including* msnbc programming!)

So in closing... I want to say to cox communications: "thanks for all your help, jerks! You just helped us realize how much we really *don't* need you!"

Had Cox for a few years and it was an ongoing fight to watch their billing as it changed willy nilly on their part. After you sign up for a product package they start taking away TV channels such as Hallmark. Then they try to make you rent more boxes in order for you to continue to get Turner Classic movies on the other remote TVs throughout the house.

We finally said enough is enough is enough is enough and went to Century Link. Far better service, Many more great channels, less cost etc.

Lastly when I called to discontinue, they were to send me a box to return their equipment, never got it and they they add about $200.00 to final bill until they get their equipment back. They make me drive for 30 minutes to their office to return their boxes for punishment for quitting them.

I really recommend Century Link over Cox.

. The organized extortion and wholesale fraud increases by this monopolistic front company within a typical corporate pattern of deception and lies, as clandestine manipulation of the cost for service escalates daily, weekly, and monthly.. I think that as the complaints against cox grow by hundreds, they will ignore class actions and federal investigations in allegiance to corporate greed, rather than ethics and justice.. Also, as americans craving for sewage piped into their homes continues unabated, cox and all commercial broadcasters will never evolve into a respectable media, yet will perpetuate the further degradation of a degenerate, demoralized, diseased society.

Please investigate these phishingers and put them out of business.
This is the 3rd time they are trying to get my personal information.
I can't afford to have my email deactivated.
I contacted cox communication and they said it wasn't theirs and to send
This complaint below onto your group.

— original message —
Subject: warning (Avoid deactivation of you webmail)
Date: wed, 20 nov 2013 01:31:27 - 0800
From: cox communications
Reply-to:

Dera cox customer,

We recently did some upgrade on our database. During the upgrade there was an unusual
Respondcode from your cox email address requesting for deactivation. Please verify to
Deactivate or keep your coxwebmail account active.In order to verify/confirm your
Email identity, you need to provide the following information:

Confirm your email identity below

First name:
Last name:
Cox email username:
Email password:
Cox eccount deactivation:_________________ (Specify yes to deactivate. Active)
Reason for deactivation_____________ (If)

Warning! Failure to verify your email account within 48hrs of receiving
This notification, your
Account will automatically be deactivated

Thank you for using our webmail
Warning code: asph8b02axv

Kind regards
© [protected] cox communications, inc

This email was sent by: cox communications, inc, 1400 lake hearn dr. , atlanta, ga
30319, usa. & copy;2010 cox communications, inc. All rights reserved

Well it began on Friday night when my mom decided to purchase internet service. We called the sales department and placed an order and paid the 30 dollar install fee. We were then told that we would have service the next day, Saturday. I call on Saturday to make sure that the service is hooked up. No you are scheduled for Sunday, i was told. No we were told it would be today, so the rep says I will send form to get it escalated. I then asked to speak to a supervisor . That's when the fun begins. Ryan a sales "supervisor" then informs me because of my previous bill, which i admit I did not pay, my mom could not get her service until i paid it or has to prove i don not live at her residence. Now when does my ssn and debt under that ssn belong to my mom. NEVER thats when. So needless to say after finally losing it on Ryan and several other sales "supervisors". My mom was forced to pay my bill.I was then promised by another "supervisor " Benny that my moms service would not be connected as promised Saturday but Sunday and if i didn't like he would cancel my moms work order and would make sure that she would not get her refund until 6 to 8 weeks. So come Sunday and about 100 calls later the tech finally shows up at 7 pm which is messed up, but I guess since my mom wasn't paying the 60 bucks for an in home install she gets shafted. Every "manager"/ "supervisor" stated that it was very simple to hook up outside the home and that's why it was taking so long. Really? If it is that simple would that be first? Needless to say after a couple of calls to COX Headquarters, I get a very nice call from Pat Esser 's, flunkie telling me that I interfering with business and that if I keep harassing them that i will be sent to corporate security and banned for life. Now i guess I am supposed to be scared but all this does strengthen my resolve to make life as unpleasant for this pissant and I will i promise you. I now realize why we could not get any assistant from these people because it starts at the top with the Pat Esser and rolls down hill to the underpaid rep. BAN ME FOR LIFE ! I WILL NOT STOP!

I upgraded to their fast internet (50) on promises of free help desk support and free virus protection, at a 70 dollar monthly fee.
I needed assistance with a worm virus and they charged me 100 dollars plus a new 9.99 monthly fee. Never telling me of the 100 dollar fee until I receive the monthly bill. Their help was giving me a free spyware removal site address anyone can use. I complained to both Cox Cable and Cox Solutions and both denied the ability to change the billing and blaming the other department for the problem. I told the rep that I was a disabled veteran and had Cox Cable for the last 6 years using pc solution many time without getting a bill. Her solution to my problem was to changed service companies! ? Is that the voice of ownership?
So now I'll take my 180.00 a month to another service, thank you ### Cable!

I just moved to Meriden, CT. I needed cable so my only choice was Cox cable and Internet. I called the 800 number n was transfer a couple of times till I got Adam in CT with cox cable. He was very helpful. He was able to arrange for the tech to install the service on a Saturday the day we moved in. I told him I want WIFI set up andhe told me yes this was available but I needed to buy a Netgear network so the tech could install it all at the same time. I asked him if there was any charge for installation he said no. I said great. When the tech came to install the service in set up the wireless network and never said there would be a $50 charge. No one on the phone when I ordered it or the tech who installed it said there would be a charge. I was shocked to see this $50 charge on my bill, so I called the customer service and then they proceed to tell me that this fee was because the net gear wireless network was installed by the tech. I would like a refund of the $50 because if I would of know it would cost that much I would of done it my self. I had to by the Netgear which already cost me $40 so another charge to install it is just wrong especially since no one told me there was a fee. I was told it was a free installation since I ordered the Bundle plan. Thank you

Visited one evening by door-to-door salesmen telling me that if I signed up for cox phone service in addition to my internet service, I could get a free modem upgrade. They insisted that I only had to keep the service for six months and then the modem would be free. They told me the total price of the offer over the six months were less than what it would cost me to buy the modem from best buy (Which it mostly was. ) however, they did not mention the additional taxes that raised the price substantially. After the six months, I went to cancel and was told in order to keep the modem I would now have to pay a monthly rental fee. Both the first level support nor the supervisor were not authorized to make any concession. Of course, in my area cox is the only option for internet service, so I lack any leverage other than warning others of their shady practice.