Cox Communications
Reviews and Complaints

In January my mother moved into an assisted living home and had to sell her home. The buyers of the home had to have the internet turned on the day they moved in because they work from home. We contacted Cox to explain that we needed two things to happen, 1 turn off the internet and 2 save her phone number to move to her new home. They said no problem. Meanwhile the assisted living home asked Cox to set her new room up with her phone, gave them her phone number we had reserved and waited for them to come out to handle this. The wait took a month. When they finally came out they installed her phone and what else was needed then gave her a new number, not her old reserved one. She has had her phone for 2 weeks, yesterday the home asked to upgrade their internet speed. Somehow this caused my Mom's phone to stop working and now they have given her another new number which still isn't working. Cox is charging both my Mom and the assisted living home for her number. PS my Mom is 85 years old and this is her only way to communicate. I'm going to drop Cox and figure something else out.

I have received a bill from a collection agency called I.C. System for an amount of $1.077.47 and I have never dealt with Cox Communication before.

The person I was told by an agent of Cox Communication is at 626 16th St Newport Virginia. I don't have any idea who the person is and I am totally unfamiliar with that address. I live in Bennington Vermont since 30 yrs and have dealt with Comcast Xfinity for the last 25 yrs plus 1 mo.

The account number that they have created under my name is [protected]

Can you please reach me at [protected] so that I can provide proof of my identity in whatever form that you need. I am ready to fax you any information that you need in order to verify who I am.

I have had Cox from every since I can remember. I’ve never used anyone else and I’m middle aged. I have been out of work for about 3 months and sincerely didn’t have any finances coming from anywhere until I found another job. All of the utility companies worked with me and let me pay as I could. Cox disconnected my service and won’t let me pay them off unless it’s in full. I asked if I just had to wait for it to go into collections and they said yes. What’s wrong with people today? How much sense does that make? I did not mean to get behind but sometimes [censored] happens to the best of us. I cannot pay anything unless I pay the full balance?!?

I am posting here bc I don't know where else to go. Cox services continue to go down and when I call support they tell me that there is a service outage in my area and I have to call back...after 5 calls and several days; several hours out of my time...I finally get somebody and they say it is a software problem. I said "Great, update my system!". I was told that I would be contacted in 24-48 hours so they can resolve... I said then I don't want to pay for my service until it is fixed...they then sent me over to the loyalty department...they guy had no idea why they transferred me there...after a few comments he put me on mute and did not speak ...after several minutes I hung up. Having to deal with this one time should be unacceptable but I have found this is the norm with Cox...services are always having a problem and I cannot get a resolution for days...not hours or minutes but days! I cannot wait to cancel my services with them!

We pay for top tier internet and receive basic Internet service. Bait and Switch! We did not sign up under any special, coupon or sale; it was an upgrade. We have quite a few devices in our home, in addition to streamers, gamers, server providers, and people who work from home that work in radio, and most often our download speeds do not reach higher than 16 mbps, with upload normally around 3.6 mbps. Today's test gave me 246 jitters in 1 ms! The intermittence of the Internet signal makes the so-called top tier service, trash; I could probably do better with a cell phone wireless connection.

This has been going on since I upgraded, so three months now. the Internet worked better with the lower tiered service. Cox charges me $138.00 per month for this garbage and told me if they have a tech come out, they were going to charge another $100 to check the equipment. The box is brand new, and we did the installation ourselves long before the upgrade. We live in an apartment, so no wires go through any walls, and we are on the third floor so there aren't any outside boxes to access.

I plan to go to the FCC.

I have been receiving letters from I.C.Systems Inc. regarding a bill for Cox Communications. They told me it was in Las Vegas, NV. We have never lived in Las Vegas, and never had Cox Com. I have called Cox and they have never addressed this in any way. Apparently this acct. has been opened in our name by some one else. Please help me remove this from collections and prevent it from going on my credit report.

I don't know when this was charged to me. I spoke to Connie #44394 at I.C. Systems on 1/17/22 and was told to contact you. I hope you can help me. You can call me at [protected] or email address [protected]@yahoo.com. Hope to hear from you soon.
James Welch

Cox internet continues to be highly unreliable in my area, and the repeated excuse I am given is that there are too many people using the service at the same time. Really?! I, like all Cox subscribers, faithfully pay my monthly bill for Cox yet I cannot rely on Cox to provide reliable service. Not ever! Why are they not investing in infrastructure? Their greed is destroying people's work and study life online, and they are not being held accountable! I have just dealt with 72 STRAIGHT HOURS OF UNRELIABLE SERVICE while trying to complete quizzes and chapter exams for a professional license. I begin training online with two different employers tomorrow, and I will be LIVID if I lose these jobs because of Cox!

Yes good morning I am needing someone to contact me about Cox communications coming and putting a line from a pole that I had to pay out of pocket for to get cable with you guys and Running the line to new neighbors behind me a technician came out on Wednesday and I pacifically told him there will be no digging on my property. Wasn't happening end of discussion he actually talk to his supervisor while he was here and I come home yesterday to y'all coming out and digging my yard I need someone to call me that knows what the hell they're not talking about because this needs to be resolved resolved now I have recording video audio everything of this whole situation my cell is [protected]

Acct 6017921 was paid for $335.97. I have never had cox. How can I get a refund for this charged on 08/6/21. I'm trying to find the fraud form but not able to find it. Plz help me with this fraud acct. Ty, nadine 611 arenz st. Morgan city, la. 70380. [protected]

COX Cable is charging me for Equipment that I returned

They want $872 & I am a senior woman on ssdi

Patricia E DeCosta
[protected]

I purchased Cox's Ultimate Internet package. Their website says that their Cox Complete Care service is included in the package. However, Cox has been charging me $10 a month for the Cox Complete Care. When I called Cox's customer service, I was told that the Cox Complete Care is NOT included. The Customer Service rep did not explain the discrepancy between the advertised website price and the price I was billed ($10). There was no information on Cox's website saying that an additional charge would be made for the service.

Card issued to me by Cox Communications. My husband was supposed to use it and got sick with cancer. Had 3 surgeries, then in hospital for 6 weeks, hospice for 2 weeks and passed away. In going through his things, I found the unused card from Cox for $50 with an expiration date of July 2021. After his fun real, I ended up in the hospital with a bacterial infection and almost died myself. I have been recuperating but it has been very slow and that is why I am just discovering the card. Please reissue me the card. Without his income, I need all that I find. Please help.

August-October 2021 Account# 001-8501-[protected]

In August of 2021 I signed up for cox internet, in September I signed up for EasyPay, September 9th I tried to make my payment and it was rejected because cox could not find my bank. So I call cox and make the payment over the phone and I keep checking my bank to see if the money has come out for my bill, and no it hasn't, so I'm on the phone with cox again and all I'm getting told is that they cant find my bank. September 14th I received Payment Successful, which come to find out wasnt successful because they still cant find my bank. I went to a cox store and tried to pay with my debit but could not because the gentleman said my payment was still processing. So finally on September 27th a payment was taken off my debit card for 79.99$ after that payment was excepted I still had a remaing balance of over im not sure of that balance but its was over 160$. October 6th I make another payment of 5.99 and 129.00 to keep my internet on because my roommate works from home and needs it. I found out I was charged late fees because of the issue with COX not able to find my bank account. October 12th I am on the phone again with cox trying to resolve my issue, so the end of October I decided to end my service with cox because of all the Anxiety and stress I went through with trying to keep my bills in order and on time. I received my last bill from cox and it is 361.28$ because I terminated my service because of the stress and anxiety it gave me being on the phone with cox once a week from the end of August to October when I terminated my service. I do not have any issue paying my last bill of 129.99 but I dont think I should be charged for terminating my service early when I was in constant contact with cox trying to resolve the issue.

We are Cox subscribers, for streaming we seem to have to sign in everytime we want to watch a network channel. The sign in is a manual system of typing your email your password then wait for a code to be sent to you - the system doesnt seem to remember we just signed in the day before. You make it VERY difficult to watch a simple network tv. Netflix and Prime seems to remember who we are and doesnt require us to sign in every stinken time.

I never lived on Lawrence Rd.I need this taken off so I can get service at my address where I have lived for the past 6 years.My Name is Patty Mayweather.I live at 1639 North Miro St.New Orleans La.70119.Im just need help clearing this up Someone used my Identity and recieved Cox Cable and they left a bill in my Name whoever this is I never gave permission to anyone .

Since more than 2 years I receive continuous collections in my credit report of Cox Communications. I never contact this companies and the service was in USA in the address 5450 Cedar Avenue Las Vegas Nevada 89110.
Im receiving collection letter about this. I report this to Cox Communication in 2019 and they never to do anything. This is a irresponsable act of Cox Communications to approved a service without verify or request customers evidence. Im really sick of this and cause me bad health issues, I try to resolve this but now again one of many collection company contact me like Convergent with acc. T-3217815 request me paid $2727.63 that I never request and never use, also I never live in USA.

Please help me and tell me what more thing can I do to stop this situation that cause me bad health issues.

Anthony Montes
amontes. [protected]@gmail.com

I'm being charged for a service on Feburary of 2020- April 2020 of which I never authorise I've always had a contract with Century Link since I've been living at this address 5151 N 99th Avenue Apt 2106 Glendale 85305
I did at one time had an account with cox at an old address 8766 west agusta ave of which I paid in full.
Contact number [protected]

I moved out of a residence and my ex boyfriend changed all of the information including the pin so I cant get it turned off, I live in NC now and the address is in Arizona. I spoke to someone who suggested I go in a store to confirm my identity but we don't have any store here. My name is Ashley Franklin, I would like it turned off as soon as physically possible. My phone number is [protected]. The main reason I want it turned off is because hes not paying the bill and I keep getting calls about it. I doubt he ever will, just enough to keep it on until he decided to leave. I really hope we can get this resolved. Thanks for your time, look forward to hearing from someone soon!

On Tuesday November 9, 2021, I apply for the internet to be connec to my apt at 34 Whitehall Street Providence RI 02909. I learn that the address has been blocked, but not to long ago I moved to this address on June 1, 2021. I hope you take that in consideration because I'm willy need the internet in my apt.
I am Odile Hyppolite, my phone number [protected] email. [protected]@yahoo.com

I received a notice a debt collection from Cox Communications. The convergent account #: T-1973021. The client account #: [protected]
The last 4 digits of my social is: 7261
My name is Darryl Thompson. I have never is Cox products or neither have I live in Las Vegas, NV. My email address: [protected]@aol.com
My mailing address: 7022 S South Shore Drive Chicago, IL. 60649
I have lived at this address for almost 30 years. This can be verified by calling: 773/752 - 1030 PLEASE assist in rectifying, correcting, and updating this error. Please keep this document on file as this has happen to me before with the same fraud alert. This account does not belong to me.
My phone #: 773/294-9634