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On May 23, 2024, an attempt was made run a fiber cable from the road to my house. He was unsuccessful. I never heard anything back from anyone so on June 7th I talked to a customer support person, Johnathan, who is assigned to this area. Then on June 18th another technician came out and he was able to lay the cable from the road to the house and hook up the modem. Able burial was supposed to happen shortly after that — but never has. Even my neighbor had his cable buried, and his was installed two weeks after mine. I continuously contact Johnathan to ask for status and get the burial complete, but all that happens is he says he will report to his supervisor. Nothing is ever accomplished. My concern is that the cable laying above the ground will be damaged and I will lose my internet. Can you give me help I what I can do To get the Installation completed.
Harold Foos
Desired outcome: Complete fiber cable installation
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To expedite the resolution, you might consider contacting Cox's customer service at a higher level, such as a regional manager or their corporate office. Additionally, documenting your interactions and the timeline of events can be helpful when explaining your situation. Expressing your concerns through social media platforms may also prompt a quicker response. Ensuring that your issue is escalated properly should help in getting the cable burial completed to avoid potential damage and service interruption.