Cox Communications
Reviews and Complaints

Here's one for you... I go into the cox store to upgrade my Modem.. (but since I had purchased my own modem they would not swap it out... I had to pay for it). In the store one of the guys seemed very honest and said we could buy a better modem elsewhere.. my wife loved that idea, but me (always wanting to get it done and marked off the list), I decided to just purchase the modem at the store. We went across the street and my wife did some research and decided we could order a better modem through amazon.com - prime. So, I returned the modem just an hour or so after purchasing it (and supposedly would be credited back - even steven). Well, here we are in August and my cox bill is bigger.. so i call yesterday and the gal at cox said that she saw that I had purchased and returned the modem, but that two days later we purchased another one. So, I chalked it up to my own bad memory and said ok. Today I ran it by my wife (who remembers everything - good and bad- since the beginning of time) and she pulls up the Amazon.com receipt on her phone. ugh.. So I call Cox back.. and the guy was insistent, no matter how many times I told him that we did NOT purchase a modem through them... Finally after the 3rd time I told him and the third time I was on hold, he came back and told me that there was a mistake and that they would take care of it. The funny thing is, .. they (Cox) showed the second 'Modem' charge on the same day that we received it from Amazon and hooked it up. I'm usually not suspicious (and have NEVER written a review before) but I don't want someone else to be falsely charged. Overall my service with Cox has been ok.. some gray area here and there.. and some so- so service at times - but that's what I'd expect from a big company. However, .. this seemed a bit sneaky to me. And by the way, .. the first time I called the gal (yesterday) she knew the exact modem I had .. and i read her the serial number - and she said 'YUP' that's the one you purchased from us. So, beware, .. once you hood up a modem they know exactly what it is and might 'accidentally - through a glitch or 'wrong code entered' charge you.

My current situation is not exactly the same. I hope people will read this.
What has happened to me was this.
Clled cox last night to see if we could get an account. They said yes but I had to pay a deposit as I have no credit history with them. I can understand this.
So my wife decided to go to the store and pay it this morning. They said they would be by the next day for installation.
So now she comes home around noon and gives me the info.
Then around 4pm I get a call from the store. They are saying I owe a past due bill for aroun $90.
Now in no way could I have been a cox subscriber. I lived in a comcast and verizon area. The address they gave me for the past due account is from a neighboring state. The state is a cox state. So I explain this to the gentleman.
Now they want me to provide proof of residency and a police report to clear my past bill.
How is this even possible. When on the phone last night and in the store their was nothing said about said past bill. Also why would they take my deposit and then tell me of this hours later.
Now my installation is on hold! Hell I even have the modem at my house for next day installation.
I will try calling the office tomorrow in the morning and see what can happen. So far it appears they have "stolen" my money.
Maybe I can get a manager in the billing dept.

Sniff...Sniff... We are all sorry we lost part of our lives reading this. All companies make mistakes, if you want a "I am sorry" for everything every company does wrong, you would never get away from them all.

Cox's billing "mistakes" are outright lies. The "total due" online often doesn't reflect what is actually due.

Look at my attached picture. I even called a few reps, and they said I didn't owe anything on Feb. 15, and that their system would update it with the right information. At the top of the page it says " Total Amount Due: $0.00 Payment Due By: Feb 15, 2015" Yet, at the bottom, it says "Total Due by Feb 15 2015 $66.99"! Which is it‽ It's really neither. The rep I spoke to about downgrading my service said I'd owe $40-something (he prorated it)! I'm willing to be what I really owe is the bottom, and they'll charge, as they've done to me before, late fees, and I'll call them and tell them they told me I owed nothing, and they'll say they have no record of it!

Cox are a bunch of liars and cheaters.

They have the worst billing department ever. They can not get one bill right then you cancel their service they send you a bunch of bills which are all wrong then send you to collections with a different amount then you owe. They still can't get the billing right even after . Then they say they only sent one bill at the end and destroy evidence . When it was like 5 in total. They are horrible and I would stay away from them.

I received my bill today and there was an on demand purchase made on aug 16th for 15.99. I asked my husband if he ordered any movies this month and he said no. So I went back in my calender and realized that that was a date that we were both working and the kids were over my mother house for babysitting purposes. So noone was even in my house. So I called cox and asked what the charge was from and the rep said 'an adult movie' and gave off the name of some movie. I told him no one was home that day/evening and he said 'well someone ordered it. '
I told him this was rediculous because I have paystubs to prove that noone could have been in my home that knows the pin code to order, which he said was endered in on the box.
He told me sorry but there was nothing he could do. I just resigned my services aug 10th for another year so I was curious if someone elses account got crossed with mine. He kind of laughed. I was so mortified to be fighting over an adult movie, one that we didn't even order.
Finally he decided to credit our account back, but told me that this never happens. I am happy with that result, but I asked what happens if it goes on my bill again? He said we will just have to pay it. I asked if there is a way they can see if someone is stealing cable off my line, and that maybe that happened. He said they don't investigate that. It's my responsibility to know where the lines are going! Whatever. Just keep an eye on your charges.

Cox has shut-down my bulk emailing (to clients) without notice or message. The "service" has
been down for 5 days now. I've spoken to 2 people on the phone over the last four days, and had online
contact as well. No explaination, no help whatsoever. I was forced by Cox to switch to a more-expensive
business program (explaining that I needed to email a lot of people). I was assured that would not be a
problem. I highly recommend you choose another company if you want business service.

I've just recently had internet service turned through Cox communications after shopping around for service, as I use to be a Cox customer in the past. And I should of never came back to their horrible service, but we here in Las Vegas have little choice as Cox has most services monopolized. So I returned (unfortunately), I signed up for a promotion of 8mps DSL for $29.99 for the first 6 months. But of course the internet speed doesn't even run close to that, not even half. The only way they can fix it is send a technician, which of course I have to pay for and negets the savings from the promotion. The only other solution is to downgrade service to slower internet speeds, but I'm sure those won't be what they promise either, so where does it end ? The customer service is the worst by far of any support lines, very unhelpful, and unpleasant to deal with. This service is not worth it.

We relocated from LA to TX where Cox Communications does not have service available. We held the same service with Cox since 2017. I accessed the website and left a message last month requesting email forwarding service so I could continue using and PAYING for the email service once I transferred out of the state. No problem one entity told me we can take care of your service needs. They actually called and led me through at least 6 different people before I was sent to someone who told me NO we don't offer that service. So instead of allowing me time to make a transition, as soon as the account was closed all service was terminated even though I was billed through the end of the billing cycle. Not recommended, use EaTEL instead as they have a much better customer service support system.

An appointment was set up 5 days prior to installation, an appointment was set up from8am to 8pm- missed worked so I can be home for the installer and it came to find out my order was not even in placed, I've wasted all morning because of this! So disappointed, I don't deserve this! Gave me a confirmation number but didn't even have the courtesy to call me or anything, what a waste of my time!

I have been trying for almost three years to receive even adequate service from COX. They have the poorest service and poorest technical support of any company I have engaged in the Phoenix area.

Here we go AGAIN! This goes on ALL the time. Yesterday, MONDAY, the computer and T.V. through COX Communications in Tulsa was completely off. Today, the t.v. goes on for 2 seconds, then freezes for 5 seconds. When you call the "technical support" team down at Cox, we are supposed to believe they are "upgrading" the system. I'm fed up with the constant "upgrades" and having to pay for the "upgraded" bill. This is just a lie, from my experience, to cover for their poor system that they will NEVER repair. This is the worst cable system I have ever seen.

When you ask them to adjust your bill they lie and say, "of course". Then you get the bill and nothing has been done. I'm about ready to shut everything off. This is more frustrating than NOT having service. Dial up computer would be faster. High speed my ***!

Has anyone seen the commercial where the Cox Executives hand a large check over to charity? I love that one. They take TOTAL credit for donating money but never ever even once, acknowledge where the money came from. OFF THE BACKS OF HARD WORKING PEOPLE that they continually raise rates on and lower standards of service. Cox is TRULY an EVIL company!

COX COMMUNICATIONS IN TULSA ARE NOTHING BUT THEIVES AND LIARS. THEY MAKE BILLIONS BUT ARE TOO CHEAP TO PAY OVERTIME TO UPGRADE THE SYSTEM AT NIGHT. THEY WOULD RATHER STEAL FROM THEIR CUSTOMERS RATHER THAN LOSE ONE RED CENT!

May there be a special place in Hell for this corporate thief!

pretty sad..don't even want to deal with another service provider here in the united sates cause all i hear is they are all thieves...my money will be gone. i came here to enjoy my retirement not argue monthly with cox. innovation, good customer care...i have never been treated worse and i have been all over the world...AMERICA...this is now another person in another country thats not gonna have anything nice to say about you. i'm just one person but i have memberships to site for retirement living. i will be posting my experience . company's like cox will if left alone. make the honest hard working people of your country and state( arizona) suffer because people like me will just go where somewhere else. there lots of warm places...

your not alone...on mass people should withold payment to these absolute criminals. its left such a bad taste in my mouth i wont come back. i will be spending the rest of days in some other country that isn't full of companies like this...what a shame...i suspect their is a lot of us snowbirds that feel this way. i know i will be posting it all over the sites on how i was treated here . nothing but a bunch of scam artist...i would be better off in mexico,

I would hope he installed it. NO company should allow self installs. Why you ask. Because a lot of customers hook up the wiring wrong in the first place, by leaving connectors loose which then causes the company waaaaaaaayyyyyyyyyyy more problems, because now the preventive maintenance side has to go out to chase problems down to homes that did self installs and left their F connectors loose on their digital box or their modem. Then you the customer is put out, because you get a surprise visit from the cable company because they have traced a signal leak or return noise coming from YOUR house, and they need inside to fix it.

Cox sucks. I have a new TV which works with my playstaion HDMI and my Bose HDMI but does not work with my Cox cable box. Tech support tells me that it is my HDMI cable and I have tried 5 differnt cables and it still does not work. They say the picture quality will not be any different with however I connect it but they are full of it, otherwise there would be no reason to invent the HDMI connection. If you can get Direct TV where you live you should get it. The differnce in picture is HUGE

CableLabs, I have DirecTV and I will gladly sign a 2 year contract and pay higher fees to guarantee that when I'm sold a cable box with HDMI, that it actually works. That is completely ridiculous to deliver a cable box with HDMI that does not work.

Same thing happened to me. Is your cable box a Motorola? Motorola has a problem with 'handshake' on HDMI connection. I called cox and they said they only have Motorola cable boxes which is sucks.
They charge me with the service call, but they issued me a refund after telling them that the tech didn't fixed a thing.
I hope they provide different cable boxes.

I would have to disagree. I'm not a Cox Represenative, nor do I work for Cox...sorry to burst your bubble. I have used Cox services in VA for 7 years now and have had an HDMI Scientific Atlanta Box for five of them. I think you just had some misinformation. If there is an issue or a problem you get a full refund. You can cancel anytime unlike satellite or any other competition. Anyone who spends more than 25 dollars on an HDMI cable needs to rethink their whole agenda anyway. I'm an electrical engineer and have been designing media cables in Alexandria for close to 12 years and know that you will be able to find a great cable for 20 and under and to have service that you can cancel anytime without a contract or get a full refund if unsatisfied is unheard of in this age. Go to the competition...and pay for it.

I am having issues with COX and HDMI as well. I live in California and have had them come out to the house several times now because of audio loss and picture freezing. Two of my neighbors have the same issues. They keep telling me that they cannot guarantee HDMI connections to the TV and that only Component is support officially. They have replaced my DVR box three times now and have used several excuses from "found a loose cable" to that it's the cable box software.

I'm now looking at switching to AT&T or one of the satelitie providers as I'm done with Cox.

It is true. Motorola can't make them fast enough. You have more customers across the entire country wanting these across many companies. The problem is they are making them too fast. You could get a bad box. Of course a new thread will say Cox sucks because my box never works, when the fault should be with the supplier. I can smell it now...

cox cable really needs to change the movies on demand more often. there going to loose a lot of customers because of that. i hear from people all the time about cox cable, & how they never change the movies on demand & how its always the same movies everytime they check. my family & i are about to switch cable, so things need to change ASAP

I worked for cox in virginia. It really sucked being yelled at twice a week because I couldn't get the HDMI boxes from the ware house. The answer I was given was that Scientific Atlanta could not make them fast enough and that the system would not work with another brand like Motorolla.

I bought a new 40" Sony LCD on Saturday. On Sunday I called Cox asking for an exchange on my old cable box as it lacked the HDMI out port.

On Tuesday of the next week UPS dropped off my new HDMI cable box.

I bought a new Sony 40" TV on Saturday. My Cox cable box didn't have HDMI out. I called on Sunday, and on Tuesday UPS dropped off my new HDMI cable box.

I liv in Phoenix and am currently experiencing the same difficulties. It has been three weeks now and I have been given the wrong box three times and yes they are always sorry but offer no solutions. I was told by one tech that Cox and HDMI are at odds. I think that if you are going to advertise yourselves as friends in the digital age that they should strive to be just that. I ggota tell you after this experience Cox isn't any friend of mine. I was also told that it was a hit and miss scenario that I could go back and forth 30 times without resolution. I was told they are having trouble keeping boxes and I posed the idea of getting a different supplier that could meet the demand. I am in the customer service industry and have never seen such poor customer service small or large as I experienced with Cox. I predict that the competitors will continue to grow and that Cox will start laying off people in the future. With the attitude they have towards their customers it is just a matter of time.

I'm so upset just open my e-mail today is 9/9/2018 the Cox bill do on the 15th they already sending me a note make sure I' don't forget the bill do date, then I' look more and I' see the bill is $13.99 extra charge I' look true then I' see HD movie from Pay-Per-View we'never ever order any movie since we' been Cox Cable 6-7 years I'm not going to pay this BS they always try to put something into the bill if nothing else they try to charge for a local Doctor appointment 800.numbers .This is getting out of control now a few months was out any BS charge so Cox Cable start again. I'm going to report them to the Clark County.also start looking for a different Company who provided better and more honest service. I'm sick and tired to keep calling them to try to clean up the mess of what they doing.

I just had the same thing happen. 40 mostly movies on my bill for Dec 30th 2016 ordered in a 4 hr period from 2am+ to 6am+. They said it was from my cable box. The TV is in the room next my bedroom. No one was watching TV. I called right after I got the bill. They were supposed to take care of it and email me what my real bill was. Never heard back. Called again yesterday and they said they couldn't do anything about it. Talked to supervisor. Said he'd look into it. Talked to him again today still no resolution. He has to talk to his supervisor. I can see now it has happened before so thanks for reporting on this. If they don't remove the charges I will be canceling my service. There are too many alternatives these days to put up with this BS.

Cox Cable is one of the companies who appear and disappear from the market every day. They don’t care about the customers. Their staff can be rude and don’t want to come into your problems. The main goal is money. They do anything to get another cent from you! Be on guard!

COX CABLE IS GROSS!
Everytime there is an update when my computer is signing off I cannot access my email account from Cox Cable. It comes up looking completely different and will not allow me access to my email. Have never been able to access my Cox Cable email remotely. Always have to wait until I'm back in my apt. COX CABLE is GROSS!

I could not believe that COX Cable is actually charging customers $29.00 to decrease services. I am not asking for more service, but decreasing service! This is like always flying First Class and then when you want a coach seat the airline tells you that you have to pay a penalty if you don't sit in First Class as usual.

Day 8 and still can't receive long distance calls. Hold time always "greater than 10 minutes". Online chat unavailable twice and chat dropped/interrupted the 3rd time. Fine service as long as nothing goes wrong. Qwest is no better. Too bad competition is dead in big business.

We had this very thing happen last week. We have never purchased an adult pay per view movie. Opened our March bill, and someone ordered TWELVE (12) movies in a 2 day period while we were out of town. About $140 in charges. I called Cox to explain and they had a battle axe of a billing representative try to bully me into believing it was our trusted house sitter who somehow ordered all these movies. I talked to him and he had no clue re. the pay per view purchases. Took about an hour of wrangling, and about 5 people I needed to talk to, before I got the charges reversed.

Cox insisted the movies were ordered from the house, but it was impossible. No one was home at several of the times they provided. Plus, many of the movies were ordered within a few minutes of another (ex. at 8:47 am, and another at 8:55 am) which doesn't make any sense. I think we were hacked somehow, but Cox was adamant that we were not. Googled the situation and found these comments. Adding our details so others can hopefully benefit.

I am going through this PPV porno nonsense with cox right now. I just googled to see if anyone else has had a similar issue. They lady took off this months but all the charges from the previous months are a no-go area. I'm upset! I am irritated with this and have put a pin on my box. If this happens again, I'm dropping cox. Sorry guys, but good to know its not only me.

Got my cox bill and there was 12 porn movies rented which we did not rent sometime 4 in one day just minutes from each other. when I called to complain they told me that yes they were ordered from my home. They gave us a serial number of the cable box they were ordered from and it is the box in my adult son's room. The biggest issue is that his tv has not worked in 3 weeks. And when I called them back they said it did not matter they were ordered from that box. Then found out there was 6 more downloaded in the new month. the days and times she gave me there was no way my son did it because he was not here. We had no visitors and my husband and I never watch tv in his room. I talked to at least 6 different people none of them could credit any of these movies. We had our e mail account hacked into from cox and even our phone so what makes them think no one could hack into your cable boxes.
this is outrageous. I am so fed up with cox. everytime we have had an issue with them they never help us so I am so done with them. we are moving a a month or so and i will not get cox in the new location. They might have the fastest internet but i am not going to pay their high prices anymore.

Cox cable offer service bundles which would include tv, internet, and phone. When I called to begin service with them I was told that I could not be on a contract if I was going to turn off tv service each summer since we leave Az. for 4 months. I would of course need to leave on the internet and the phone. I called in May to turn TV service off. No problem but I was also told I needed to turn phone and internet off also. What, I need my phone working and on occasion my adult son might need to use my internet. Brian the agent, said he would leave the phone on but he didn't know if the computer would allow him to leave the internet usable at the house but he would try. Well 3 months later my adult son needed to use my printer and found the internet was turned off. He called me and I called Cox and had a refund for the months I was paying for internet. The person I was talking to kept on talking about if I turned off my internet I would lose my bundle, lose your bundle, and kept on going on. I assumed he was misinformed since NO ONE ever told me if I turned off my internet and tv I would lose my "bundling" with cox. I called to make sure that my service was back to normal and was told I couldn't get a bundle and then "they" couldn't help me that the person who I spoke with is THE ONLY PERSON WHO COULD HELP ME. AND THEY LEFT A MESSAGE ON HIS PHONE AND I SHOULD RECEIVE A CALL IN A FEW DAYS. Unacceptable, lies, lies, lies. Be very careful stay with with either dish or direct.

I have solicited 842 Elderly customers of Cox Cable TV in this city. We aare all in agreemebnt t6hat we have had enough of Cox raising the Service Fe without so0 much as a notice by any means of "Communication".

We want to know why you can't notify us of an increase! It makes us feel like we just have to take whatever Cox puts out!

How would Cox like to loose thse 842 customers all at one time?

WELL, AS SOON AS WE CAN PRESSURE THE FRANCHISE GROUP TO ALLOW AT&t IN, YOU MIGHT.

A disturbed Elderly Housing lease holder
Baton Rouge, Louisiana

Buy better remote controls. Go to satellite, see how fantastically crappy the service there is. You'll be begging for Cox in 2 months. BUT, can't get out of that pesky contract with the satellite company. Quit complaining about a bunch of inconsequential crap. STFU and watch TV.

There is a reason why Cox Communications has an "F" rating with the Better Business Bureau.

I have two *SEPARATE* accounts with Cox, telephone and internet. I went online to pay the *TELEPHONE* account. I used a credit card. When I looked at my bank statement, they had made two *SEPARATE* charges to both the telephone and internet, the internet charge *TOTALLY UNAUTHORIZED, * especially since I have been disputing their overcharging of the internet for some time. They simply decided to pay off all of the internet charges using my credit card number provided for the purpose of paying the telephone bill. I consider this basically theft.

I called them about this, and the representative was totally rude. I asked to talk to a supervisor, and he seemed to understand, but said that all he could do was wait for the payment to process and then request (by email) that it be refunded. I filed a complaint with the better business bureau. I just got a letter saying that they have credited the internet amount back, BUT have charge ME a $35.00 return payment fee! How am I responsible for a fee on an amount that was unauthorized in the first place?

Cox is unscrupulous, and their bad business karma will come back to bite them. Do not give them a credit card number. Pay all bills in cash or check.

We had an awful experience, horrible service, poor customer service, false advertisement, over billing and charges for equipment we did not have. Luckily i saved all bills to prove otherwise. However i believe i should be compensated for what happened. I would like a class action law suit for what we went through. I recently went logged on to look at a summary of past billing activity and it made no sense what so ever and there was even an entire month missing so i could not try to average out the billing. This reminds me of a credit card company i was dealing with. They pulled the same scam on me and i lost about a thousand dollars. Luckily i was not in a contract with Cox or we would have been in real trouble. These businesses need to be held accountable and shut down. It would save the state and local economy billions.