Cracker Barrel
Reviews and Complaints

Order# [protected] I called 11/21/2018 at 10:19 am. Not sure who I spoke with but it was for the To Go Order wanting to add another tray of Mac n cheese to my order. The little girl on the phone grabbed a manager and said they were not adding to orders or making any changes because they were already locked in the system. But was told if I call or come in the day of; I could place an order for any additional items. I understand you are busy. I called this morning 11/22/2018 asking to place an order and she said they needed at least an hour. I told her I didn't need it until 3pm. She said the only thing I could order was Turkey dinners. I told her I already had a Turkey Dinner ordered and that I just wanted to add a tray of Mac n cheese. She said NOPE, she didn't know who I spoke with but that they couldn't do it. I heard the manager in the back on 11/21/2018 phone call say I could do it. She said she didn't know who I spoke with but that they wouldn't do it. I asked would it make a difference if I came in and ordered it togo vs on the phone and she said NOPE. I have more kids coming home than anticipated and they love Cracker Barrel Mac N Cheese; I fear that I will not have enough.

My visit to CB in White House, TN 10/26/18 was nothing short of disappointing. Upon arrival the host asked very curtly, "How many"? Thinking to myself, Gee, sorry to be such a bother. We were seated and the host never uttered a word. Then out came the charming (NOT) waitress. It appeared she and the host had eaten from the same box of cheerios. She stood with pencil in hand waiting to take our drink order without saying a word to us. No hi, I'm so and so, can I get you something to drink?
She did the same thing when we were ready to order our meal.
I don't expect much after all, its only Cracker Barrel!
I do, however, expect to be shown some hospitality.
The food is only average and that's on a good day. The lack of manners as well as hospitality at this restaurant, was ridiculous. I should just keep my money, and cook at home. Sorry I've bothered you.

My family member works for a Cracker Barrel as a waitress and she has been told she can only have French painted fingernails. She has pale pink on her nails done with a 2 hour process that can't just be removed very quickly. I get that you don't want servers to have gaudy nail colors but nude pink? Give me a break. I find that her nails and hands are far more presentable than a server who has chewed short nubs for fingernails touching my plate. This rule needs to be extended to more than just French tips. Sorry, not sorry if this rant seems petty but I find your rules to be petty and ridiculous.

Your Ocala branch on SR 484 was a disaster for my wife and friends. Sunday 5th August around 10am approx we gave our name to the two employees on front desk duty, there to seat people making sure a smooth and enjoyable start to eating. Andrea and Brittany both on that desk not only gave our table away to another group just arriving, we had been there for 10 minutes waiting but showed absolutely no remorse or offered an apology! Then to compound matters we were seated at a booth for four people we were five, plates everywhere no room to sit comfortably, just miserable. Then to my horror we sat there for another eleven minutes before anybody came to the table. The waitresses tried to placate this misery but the problem lies squarely with the front desk where the two staff members showed a complete lack of care kindness or consideration. Playing a role of ‘above' the customers satisfaction and a very poor representative of Cracker Barrel's principles and working mandate!

I went to Paducah ky cracker barrel today at 11;20 order 3 to go turkey & dressings wiith a extra order of dressing & an ice tea to drink. I waited until 12;30 for my order while other all around got these, I thought this was a little long for service. while lady behind the register said in there behalf the online orders are down. very disappointed mary roettger 6530 new liberty ch rd kevil ky 42053

On our family vacation me and my family stopped at Cracker Barrel in Powdersville, SC for lunch. Our server was very nice but our food took over 30 minutes to come out. Apparently it was the servers first day on the floor & she wasn't changed in the computer so our order did not go through to the cook. She was very apologetic but we were traveling with two small kids who grew very impatient. We love cracker barrel but this was not a good dining expereience.

ate at the Cracker Barrel restaurant @ Oolthwah, TN on 6/24/18 traveling back to North Alabama. My husband and I stopped to eat dinner, it was not extremely busy, approx. 3/4 full. We waited 45 minutes for our food. My mashed potatoes was cold, pintos cold and my husband got turnip green, mostly juice not much greens, and cold pintos. however, my fish and macaroni & cheese was hot.

Just thought you should know!

thanks for you time.

Husband and I stopped at your store #129 in Urbana, IL. We were on vacation from Texas. My husband ordered chicken fried steak, it was so burnt that my husband had to ask for a new one. The new one was burnt around the edges. He trimmed that part off and finished his already cold meal.
We have never gotten food like that before. We will still go to Cracker Barrel, I think it was just a bad cook.
This is just for your information about that location.

Thank you,
Sandra Williams