We arrived at Cracker Barrel at 1215 p.m. and had multiple issues at this location.
1. Tried to order soup but said they were completely out of soup. Even though the soup of the day was vegetable soup
2. We ordered a baked potato and it took the server 15. Minutes to let us know that they were out of baked potatoes. Ordered grilled chicken tenders.
3. Waiter never gave us our biscuits. We asked about them and she told me that they were out of biscuits so gave us cornbread instead. Not even 2 minutes later the table behind us received biscuits.
4. Server brought out our food and we were missing an order. The order was a grilled chicken salad. We received the grilled chicken tenders first even though we ordered those tenders 15 minutes later. We asked why we didn’t get the salad and she told us she doesn’t know but will check. We didn’t receive the salad until 15 minutes after the food was delivered. We asked why it took so long and the server said that they had a new cook and the manager was cooking. She said they didn’t know what they were doing.
5. We had asked for gravy and never received the gravy.
6. Our server never filled our drinks up.
Desired outcome: I would like an answer to why the service was horrible and we were treated differently.