Menu
Cracker Barrel

Cracker Barrel review: Service/ food quality

K
Author of the review
7:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We arrived at Cracker Barrel at 1215 p.m. and had multiple issues at this location.

1. Tried to order soup but said they were completely out of soup. Even though the soup of the day was vegetable soup

2. We ordered a baked potato and it took the server 15. Minutes to let us know that they were out of baked potatoes. Ordered grilled chicken tenders.

3. Waiter never gave us our biscuits. We asked about them and she told me that they were out of biscuits so gave us cornbread instead. Not even 2 minutes later the table behind us received biscuits.

4. Server brought out our food and we were missing an order. The order was a grilled chicken salad. We received the grilled chicken tenders first even though we ordered those tenders 15 minutes later. We asked why we didn’t get the salad and she told us she doesn’t know but will check. We didn’t receive the salad until 15 minutes after the food was delivered. We asked why it took so long and the server said that they had a new cook and the manager was cooking. She said they didn’t know what they were doing.

5. We had asked for gravy and never received the gravy.

6. Our server never filled our drinks up.

Desired outcome: I would like an answer to why the service was horrible and we were treated differently.

More Cracker Barrel reviews & complaints

Cracker Barrel - slow, bad food, poor staff 63
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cracker Barrel - Sexism, racism & favoritism 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cracker Barrel - employee 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cracker Barrel - No breaks allowed 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
0 comments
Add a comment