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I have frequented the CB at 71st and highway 75 in Tulsa OK multiple times over the years. In recent months (7-12) there have been numerous reasons to contact corporate, but i let it go.
Having patronized the same establishment this past Thursday evening i decided i would never go back again and so informed the cashier.
...the person that seats customers was unprofessional and frankly so big i don't know how she was able to walk. There were 3 other groups behind me (I was alone). Her attire was unprofessional for such an establishment.
...after i was seated a young girl helped me. I ask her where on the menu i could find bowl of beans and she couldn't locate it - so we both just laughed about it and that is what i ordered. But I informed her that on my last visit the beans were less than luke warm and i liked them hot, could she help me out. When i got the beans it was obvious they had been "nuked" as sauce was over the edges of the bowl, but they were "less than luke warm" - i did not request them to be heated. I also ask for a slice of onion which she brought in a bowl to me that looked as if it had been setting out all day and was dehydrated - clearly unappetizing - i dug to the bottom and tried one piece and left it alone - when i left and she brought me my ticket, i informed her of the above.
...as i was paying for my meal, the lady suspiciously asked if everything was good and i told her "no" it wasn't - that the food was cold, a side dish looked like it came from a sloop bucket to feed the hogs - she snapped back at me in a professional manner - and seemed more irritated than trying to appease me - i did not want my meal free - that was not my intent nor have i ever accepted a meal anywhere for nothing. I included a tip to the ticket and asked her to hurry up that i wanted out of there and that i would never be back.
...This CB is always well patronized - but i sense that i am not the only one who has experienced the same treatment - as if we owed CB something.
...I will never return to this CB and if i experience it elsewhere i will never return.
Desired outcome: the mgr on duty came out of the kitchen in one instance and it was obvious to me the problem. Enough said.......
