Cricket Wireless review: Service refund ignored/delayed 57

I agree if most people complaint to the BBB they probably do something about their service. I wonder if a complaint can be filed with the federal trade commission too ?

Where to file complaints against this "company"
FBI.gov
finra.org (as LEAP Communications)
Your state's Consumer Protection Department/Agency AND the California Department of Consumer affairs
FCC (if they have no FCC license they can not continue thier abuses
Federal Trade Commission - [protected]
Department of Labor - (must have something to hide if they are trying to get me fired from this agency (which bahahah I don't work at) for making a comment on the President of LEAP Communication that theyare a Federal Contractor and maybe in need of a DOL Compliance review)
The LEAP President's office number is [protected] (they only call you back to threaten you)
File a police report if your issue involes illegal and fraudulent charges
I liked googleing the Board of Directors and telling them about the ways in which this company stole from me.

ya cricket sucks i live in a large city, , i thot the city smelled funny and i found the scource..CRICKET! so much ### there making the city funky man! crickets services stinks worse than the democrats! and that was a hard one to say but its true! holy ### i mean damn 3-4 Megs lol, my ### can fart faster than that. i have a top end gaming computer pristine condition. and hooked up cricket and low and behold, i ### you not folks, took over 1 hour to download a 1.16 megabyte file. ya i LOLed at the thing and took the modem and smashed it. went back to my orginal ISP and feel much better..### CRICKET!

WOW! Reading through all of these posts and coming to find out that most of you are ###S! You sit there complaining about things you don;t know about. Have you stopped to think that maybe the reason you didn't get a rebate back is that you didn't do everything required for the rebate? Paid a day late? No rebate! Didn't enter the correct information on the form? No rebate! Didn't send the rebate form back within the first 30 days? No rebate! Also the rebates are not processed through Cricket. The rebates are processed by a third party company called Young America. Now some of you may be asking yourselves "How does this guy know this stuff?". Well thats because I am a cricket braodband technical support agent.

If you are calling in to get help then
1)HAVE YOUR 10 DIGIT BRAODBAND PHONE NUMBER AVAILABLE. (IT WILL HELP US FIND YOUR ACCOUNT FASTER)

2) BE POLITE AND PATIENT. (REMEMBER YOU CALLED US FOR HELP IF YOU ARE RUDE THEN DON'T EXPECT MUCH HELP)

3) PLEASE BE SURE TO SPEAK SLOWLY AND CLEARLY SO THAT WE CAN UNDERSTAND YOUR PROBLEM. (TALKING FAST, SPEAKING WITH A VERY THICK ACCENT, USING SLANG OR REGIONAL DIALECTS IS ALL BAD IF WE CAN'T UNDERSTAND YOU THEN WE CAN'T HELP YOU)

4) FOLLOW THE INSTRUCTIONS WE GIVE YOU. DON'T START CLICKING THINGS AT RANDOM HOPING THAT SOMETHING GOOD WILL HAPPEN. (IF YOU CAN'T FOLLOW DIRECTIONS THEN DON'T CALL)

5) JUST BECAUSE YOU DON'T LIKE THE RESOLUTION THAT WE GIVE YOU DOESN'T CHANGE ITS ACCURACY.(IF YOU ARE TOLD TO GO TO A FULL SERVICE CRICKET STORE, THEN GO TO A FULL SERVICE CRICKET STORE. IF YOU ARE TOLD THAT TO FIX THE ISSUE YOU NEED TO CONTACT YOUR COMPUTER MANUFACTURER, THEN CONTACT THEM.)

6) FORGET THAT GARBAGE ABOUT THE CUSTOMER ALWAYS BEING RIGHT! (THAT CRRAP MAY HAVE BEEN TRUE YEARS AGO, BUT NOWADAYS NO THE CUSTOMER IS RARELY RIGHT. THE COMPANY ON THE OTHER HAND IS ALWAYS RIGHT)

7) IF YOU FEEL THAT YOU WERE NOT INFORMED OF THE POLICIES, FEES, OR ANY OTHER PIECE OF INFORMATION THAT COULD AFFECT YOUR ACCOUNT. GUESS WHAT YOU WERE INFORMED. EVER HEARD OF A TERMS OF SERVICE AGREEMENT?

8) THE ONLY WAY THAT WE LOOK UP ACCOUNTS IS YOUR BROADBAND PHONE NUMBER, YOUR ACCOUNT NUMBER OR THE ESN/MEID FROM THE BACK OF THE MODEM NOT THE BOX IT CAME IN.

9) DON'T HOLD YOUR SCREAMING BABY IN YOUR LAP WHEN YOU CALL IN. GET YOUR PRIORITIES IN ORDER FIRST TAKE CARE OF YOUR KID THEN WORRY ABOUT WHY YOU CAN'T CHECK YOUR STUPID FACEBOOK.

10) STOP PUTTING ACCOUNTS IN YOUR CHILD'S NAME. ITS NOT LIKE WE DO CREDIT CHECKS. WE WILL HAVE TO VERIFY SECURITY WITH THE ACCOUNT HOLDER. IF YOUR KID IS IN SCHOOL WHILE YOU ARE WATCHING YOUTUBE VIDEOS AND YOU HAVE A PROBLEM THEN DON'T GET MAD WHEN WE DON'T HELP YOU. (PUT YOUR ACCOUNT IN YOUR OWN NAME SO THAT WE DON'T HAVE TO ASK 6 YEAR OLD JIMMY'S PERMISSION TO TALK TO YOU ABOUT HIS ACCOUNT)

11) FOR THOSE OF YOU WHO DON'T LIKE HAVING TO TALK TO A FOREIGN AGENT, SUCKS TO BE YOU. ALL OF THE UNITED STATES TECHNICAL SUPPORT CALL CENTERS WILL BE CLOSED EFFECTIVE 01/31/2010. I KNOW FOR A FACT THAT THE AGENTS IN THE FOREIGN CALL CENTERS DON'T HAVE THE SAME KNOWLEDGE AND EXPERINCE THAT THE U.S. CALL CENTERS DO. GOOD LUCK DEALING WITH THEM. (MAYBE IF ENOUGH OF YOU COMPLAIN THEN THEY MIGHT OPEN OUR CALL CENTER BACK UP, MAYBE)

YOUR FRIENDLY NEIGHBORHOOD CRICKET BROADBAND TECHINCAL SUPPORT AGENT
JASON

LOL, GOOD ONE JASON. I AGREE TO THE ABOVE...

THAT WOULD BE SOOOO FUNNY IF THEY CALLED US TO GIVE US OUR JOBS BACK.

Wow! I had no idea there were so many problems with the cricket modem, I bought one almost a month ago and reasently bought a new computer, and dicovered that no video sourse will play on my computer, I ckecked Java and adobe and everything is up to date. So then i start start thinking and wondering if anyone else has this problem, and well here I am reading everyones horror stories, guess its time to find a new wireless internet sourse. Cricket really sucks and there should be a recall on this item and everyone refunded for all the money they spent on this piece of crap.. **Peace out***

I signed up for their broadband on 2/12/2010. It began with not bieng able to connect. Then it would connect but suuuuuper slow. Then it began to kick me out upon attempting to click on a link. All the while I placed numerous calls to customer service at 1-800-cricket. Finally I was told that they were writing up a ticket and someone would call me back within 72 hours with a resolution. Well after 5 days, 3 calls to customer service, and numerous new problem they still havn't called me back or resolved my problems but created new ones. The month is almost up and I havnt had 1 whole day of good internet. They suck!

CRICKET SUCKS! It has been a nightmare! I made THREE payments last month and have been disconnected twice because they say I didn't pay my bill! Me and my bank have tried several times to fax proof of payments and the fax keeps declining! I asked for the highest man on the POLE to speak to and he's USELESS! He knows NOTHING>>>>>>> Buyer BEWARE!

I was under the impression that I would be able to acess my email only to discover that I can;t use it so, what is the point and I'm I being charged for something I;m not able to use so unfair.

I agree, there broadband 3G modem should be advertised as " Dial up 56k 1G". I never got any paper work or anything for a refund from them at all, I paid like $ 120 up front for a service that sucked donkey junk from the get go. I am seriously down to sue them for false advertising if you guys are up for a class action law suit let me know. I'm so ready to go back to at&t, you get way faster speeds for like $25.

I thought Cricket was a good idea when I bought it, but to my dismay I was quite wrong. I wasn't aware that the speed of my internet depended on my location. I called the store that sold the device to me and they claimed that they never sold it to me and that they can't do anything about it. It's funny how they couldn't remember making a sale 3 hours prior to my complaint. Unfortunately my wife and I are now stuck with a piece of plastic that I paid 75 dollars for just so it can sit on the counter to remind us that this company is bootleg. Be weary of bootleg companies out there fellow consumers. Be weary of CRICKET!

First off Jason your a ###in little dick stop suckin crickets dick you little ###. Ok cricket sucks but they don't tell you about the "soft cap" up front, they don't ever rebate anyone, everytime I have been in the store they are telling someone that their phone doesnt work because it has "water damage" lol. They have been false advertising for a long time and you can never reach customer service and try to call 411 to to get the # lmao ###in ridiculous. I have already filed a complaint to the BBB and am talking to an attorney about their so called "Unlimited" broadband. Why the ### am I using Quicklink software to connect me to a ###in cell phone number and getting 12/kpbs a second on my bad ### computer? Why cause Cricket sucks green donkey dicks! They have overcharged me numerous times and ###ed up when I made the slightest changes to my service plans. They ###in suck I should of never left earthlink dsl at least with them I had a 6 meg connection that stayed at over 4 megs all the time. in short, DON'T ###IN USE CRICKET AND EVERYONE MAKE A COMPLAINT TO THE BETTER BUSINESS BUREAU IF YOU DONT ALL THIS COMPLAINING IS USELESS!

I agree...the rebate systym sucks! I sent in a rebate form in Feb 2010 and still have not recieved my rebate. To top it off the service was so bad. I tred the dervice and a day into it I relixed it would no work so I called customer service and they told me the I could take it back as long as it was within 24 hours for my money back. I went back to the store and they told me I had to take it to a main store so on my to another store I went. Once I got to that store (a main cricket store) they told me "sorry" you have to take it to the dtore you got it from. I went back again and talked to a manager and was told that even though customer service told me I could return it that it wasn't possible to return it or get my money back. Cricket is such a joke and they take advantage of people! They should not be in service! FYI...don't waste your time or money dealing with them!

Wow. Holy FREAKING HECK! Cricket has screwed me over so many times. I paid a whopping 400 Dollars up front to get service for three phones and broadband for three monthes, and then they would give me one month free. One month later, I have a bill for 130 something dollars, which was my bill ber month. I complained and complained and showed them receipts and bank statements, but lo!, there is no record of anything on their computers! WTF?! Soooo, i raised enough hell to get them to credit me for two months, but then another month later, another freaking bill. Seriously these cricket people SUCK! After soo much grief, i find out I've reached my 5gb cap? I AM GOING TO EXPLODE! I didnt know about ANY CAP! Now im stuck with crippled internet! .05mbps Download, .59mbps upload?!?!?! WHAT IS THAT?! They are scamming people, and i am fed up! I've complained to the Utah Attorney General, THe BBB, and the FTC.

Sept. 8, 2010 -- The consumers of Cricket broadband service must file a two-billion dollar class-action personal injury lawsuit against Cricket. They are screwing everyone. This is affecting my mental health whereby the stress attributed by this ongoing frustration by Cricket’s lower than low bandwidth service. My Cricket broadband is constantly showing either a flat-line or nothing when I pull up the statistics box (and it shows “0 bps in all the little boxes”). AND when I did the YouTube Video Speed Test: http://www.youtube.com/my_speed …it dropped over 1500 times during the first 25 minutes of the video. You cannot enjoy watching a video without it buffering every second. And forget about trying to download a 2 minute video. It will take you at least 30 minutes if the video plays through. I am exhausted. When I go to Starbucks and use their Wi-Fi; my laptop works normal and very fast. The videos run excellent. It’s like a sunny day from a hellish night with what I have been dealing with from this Cricket broadband. I wish someone could point me in the right direction to find a pre-paid broadband service that I could afford. Otherwise, I would be interested in participating in a two-billion dollar class-action personal injury lawsuit against the Cricket broadband service.
Christina Vahlsing
vahlsinginc@gmail.com

I'm a fool to fall for slick advertising. My optimism made the ads look even better... I got Cricket Broadband after being disappointed with Clear's supposed 'lightning fast' internet. Both are no faster in the long run than dial-up. They make promises they don't keep. Their service is wildly slow at the very best and unreliable for a fact. I learned my lesson the hard way and am admitting to myself that there are no great deals out there and I see that you can't beat the system...Great service and product always comes with a price. Comcast had fast, reliable interne' although it came at a high price. In short, you get what you pay for and I implore you to see this, learn from the mistakes of others! Please don't waste your time and money with Cricket (or Clear) for internet service! Good luck!

I got cricket broadband one day and returned it the next day less then 24 hours they would not and did not refund me my money back and that was in Sept and a month later still nothing I dont have a cricket phone use to but that has been a min they want to apply that to the phone i no longer use i am a very unhappy customer