Cricket Wireless
Reviews and Complaints

1. Terrible customer service - uniformed customer servic reps who just argue, cannot complete transactions properly and do not know how to communicate in English.
2. Bridge payment made Friday 3/31 - Service cutoff at midnight with no explanation. Called into the customer service number and received no explanation as to why service was cutoff. On Friday 4/1 Attempted to make payment via app and went through all screens - service suspended again at midnight on 4/1/2017 - debit card used had funds and was same cards used for previous payments. Called into customer service and was advised a FULL payment due. Asked for a supervisor (Oscar identified himself as a manager - however; he is not a manager - he was in the escalation queue) and he continued to put me on mute, arguing back on everything, had no answers and offered no solutions. He also didn't even know how Crickets own automated payment system worked. The reps do not understand their own systems or company layout and refuse to answer any questions about company hierarchy.

They are going to actually charge you a fee for paying your bill in store or buying a new phone upgrades/updates etc. anything that requires you to "pay" will be fined an additional 3.00 on top of it per day per transaction unless they run it all up in one transaction. What the employees can't do their jobs without a pay raise and sticking it to the customers for 3.00 bucks a pop? Seriously? AT&T what the heck are you thinking fining us left and right for everything? You're going to fine yourselves out of business if this crap continues. T Mobile here I come I've had enough. Seriously.

On 09/09/2016 I contacted warranty for my ZTE Max Plus wireless phone for replacement, only half the touch screen was operating. I was to receive an email to return phone to cricket. I didn't receive the email.
I called 3 times for and about this inOp phone.. On 3/23/2017 I inquired again about this email and I was told that my return mailing code was sent to the wrong email address and my warranty had expired and I would have to purchase another phone. They did acknowledge the fact that the warranty department had drop the ball and honored the claim.
On 3/24/ I restored my phone service as requested and called to claim my phone with the claim number that was given.
To be told the claim had been canceled and there is nothing they could do because the warranty had expired.

March 25 2017
My numbers:
[protected] [protected] [protected]

IMEI numbers have been changed on multiple occassions, subaccount added, and now VOIP autorouting. All evidenced with printouts of account memos showing changes coinciding with dates of modem swaps due to both mobile and personal wifi interference alongside a myriad of more malicious crimes.

- Telecommunications Fraud
- Cybercrime Fraud and Abuse

Cricket customer support has hung up on me roughly 15 times. Please read below, my position was as DM of FinOps in the Greater NYC region.

Those responsible:
1. General DM
Jeff Hongsuk Shin: [protected]@foneshop32.com

2. Taesan Park or Nicholas Jacobs
DM Sales Ops: [protected]@foneshop32.com

3. Denny Li
General Dm: [protected]@gmail.com

4. Kim Moore (Regional Director) kim.[protected]@2wwi.com

5. John Dwyer
President, Cricket Wireless

Nearly all Cricket Wireless locations in the greater NY region.

Cricket is run by KNK Group LLC, DBA Aio Wireless. AIO Wireless was bought out by At&t. AIO is listed as defunct but instead has used corporate loopholes to create multiple entities as KNK LLC nationwide and is pretty much the largest dealer network for Cricket Wireless. AIO towers have been integrated with Leap and AT&t so at the end of the day...KNK LLC is Cricket. Much of what everyone here states is true as Ingram Micro is the wholeseller of phones...almost all brands refurbished despite marketing stating otherwise.
Furthermore KNK Group LLC ports numbers via purchasing cheap sims or old cdma devices on their own to boost metrics and then resell already refurbished phones to the public. Even more fraudulent is the fact that all phones ordered by the dealers are purchased from 2wwi...Wireless Warehouse Llc (Ingram Micro subsidiary) but also a parent company of KNK Group LLC DBA Aio Wireless. Check your apn settings and you will see mms settings are set at aiowireless.net.
I have made the decision to post publicly due to the extremity of consequences that followed after I uncovered some unethical or moreso fraudulent business practices which led to invasion of personal privacy at work. 3 times I asked for investigations, the 1st was faked and a play was put on in front of me by Assailant 1 who chided assailant 2 in regards to a fake trip to At&t on the request of At&t to invetigate Taesan or Nicholas Jacobs hacking or illegal use of proprietary software. The initial investigation request was made on Jan 7 2017. On Jan 20th, after receiving confirmation from Samsung and Google of malware (Watchdog, Zygote, UIAndroidCaller), the first two were rootkits and the latter a call mirroring app, and upon discovering my work pc was linked to an entirely different LAN connection which was unprotected by a Sonic Firewall and each browzer infected with hard coded features alongside malicious cookies...i requested a second investigation. It was scheduled for the 23rd and instead of an investigation, I was aggressively berated and also told no such investigation ever took place, my written submitted documents were shredded l, and was termed. The third investigation was requested to the Regional Director who's email domain (2wwi) corresponds with [protected]@2wwi...Ingram Micro. The investigation was impartial and despite the evidence I provided of software issues (Page Analyzers of each browzer, ddos attack on the 21st when attempting to login to Slack; 298 simultaneous and 128 login attempts), the end result was no hardware issues and they reformatted the non Dell pc I was assigned to (all employees should have been on an images Dell with Sonic firewall). I even messaged the President of Cricket Wireless and have yet to receive any response although that may be due to the excessive criminal abuses of Telecommunications Act and Cybercrime and Fraud Acts which ensued since thr 20th.
Due to the first hand evidence and knowledge of the abovementioned misleading marketing and fraudulent financial discoveries, I have been targeted in an extensive and intensifying wave of telecom and cyber fraud/abuse. Since the 20th to present day, I been shut out of all communications, mobile and online...including a takeover of my ISP. If you read this, contact FTC and repost on all social media as I have no access to the internet (borrowed my gfs phone) who also changed carriers twice. All my online accounts, mobile lines have been redirected and filtered.
This may be the only forum where my voice will be heard as KNK Group LLC has used malicious cyber attacks via malware, botnets, and a slew of other cybercrimes which have shut down my pcs and all IoT devices. I am not able to make calls as they are a telecom and have rerouted all my calls to VOIP via SS7 and SIP abusive practices in attempts to thwart any method of communique for the past three months. My phones have been all taken over by rootkits and system apps contain read, write, & modify permissions for calls, texts, vm, apps, and network connectivity including ability to identify bluetooth devices, wifi networks, and connect and make changes to network connectivity socket tunnels without my knowledge.
I have had to shut everything down due to corporate greed and my substantial knowledge of their consumer and financial fraud. I have 0 access to any social media sites at this point nor any of my gmail accounts and all electronic devices have been fully compromised. This group has even created fake app stores and used Google Games as an intermediary to stream files from my phone to my Smart TV for file transfers which resulted in 500 gb data usage last month. 5 devices were added to my Samsung account this year, which was linked to my gmail account as was my Linkedin account and all other online accounts.
Any and all mobile and online activity belonging to the above numbers has been the result of impersonation as my access and control of all accounts were shut off since as early as the 21st of January. I urge all to repost and contact FTC as well as Eff.org for DWH or [protected]@proton as my communication efforts are thwarted by redirects for all mediums or communication regardless of locale. The greater than 20 IMEI changes and subaccount creations in itself are violations of the Telecommunications Act which explicitly states that telecom providers shall not interfere with a subscriber's communication for intentional harm or interference purposes.
Consumer rights have been fully abused and as a former financial analyst discovering such unethical and fraudulent activities, my civil liberties have not only been violated but at this point are nonexistent.
I have had no choice to post on this board as it has come to an extent where I have changed carriers, modems 3 times, isps, pcs, and phones yet this pseudo ransomware to keep me isolated continues to intensify and is seemingly perpetual.
In this era of IoT, cybersecurity is integral to the advances of technology. For three months, at least to my knowledge, my default gateway in my home has been hijacked, all personal identifiable files encrypted, most screenshots evidencing unchangeable system permissions modified, all online accounts no longer accessible as passwords have been changed, and malicious attacks to all devices allowing audio and video recording without my knowledge have imprisoned and shackled me and my significant others in my own home. All devices are rendered useless and I must start all over again, even all my personal, professional, and condifential files obliterated. Pictures of mine collected over ten years have all been pillaged and even backups on my cloud accounts have been shared via dropbox accounts created by these ruthless savages. Pleae repost and contact FCC, FTC, EPIC, and EFF.org (I have been able to somewhat communicate by making new emails at public libraries each and every time).
I have attempted to go to the local authorities but turned away on three occassions as I cannot access nor contact online data brokers due to two step authentifications never received and eventual loss of complete access to online accounts and mobile lines. Additionally, Google, MSFT, and my ISP are not able to provide information of those whom I have even been able to traceroute ip back to the office locations (on my pc which no longer has C:// access) unless legal or authoritative entities subpeona. On March 5th, level three tech at my ISP noted 21 connections and attempted to hard reset my modem and change the SSID but the password was changed before he could. One SSID was a blatant taunt - Wethebest. I was advised to move.
SS7 is the schema for both mobile and wireless communications and is only accessible via telcos and ISPs. This map of communication has been effective but in its structure are layers that in the wrong hands can interweave mobile with wan (wifi) routing to isolate and commit irreversible malicious activities on individuals. Unfortunately, a band of ruthless greedy corporate directors and their sidekicks have abused their access and responsibilities to disempower and disengage any and all communications by and to me while concurrently impersonating me via email and phone to my service providers as well as changing contact information of the 1500 contacts I've amassed throughout a lifetime. Ransomware, botnets, vhishing, phising, call mirroring, audio and video recording, false certification and SHA authentification, SSTV (slow frequency television interference, and hijacking my Sony PS4 Pro Account to use NBA2k17 as a backdoor to stream audio and video files back and forth to my phones have all been employed in what is now a complete takeover of all my accounts which I can NEVER use again. As in this case, the telecommuncations company, Cricket/AT&T, I trusted to at the very least acknowledge my privacy rights...instead intentionally interfered on all outbound and inbound calls so as to thwart any potential legal remedy. I am well aware of the legal risks, financial risks, and potential physical risks I take by posting on this board. I do NOT seek monetary reimbursement, no amount of money could rectify the damage done to not just my personal identifiable information but also the online raping of my albums and memories of friends and family that will never be the same because they are no longer just mine. The purpose of this post, by which not one iota is false, is threefold - 1. To cease your illegal activities and let me live my life 2. To make aware to the public: a) rotated sim cards, b)refurbished phones marketed as new c) internally doing ported activations to boost activations and metrics as well as transacting port-in activations for new BYOD customers to resell free promo phones as accessories doubling profits - fraudulently deceiving consumers as well as AT&T.
Corporate cybersecurity firms are abundant but are a scarce resource for individuals. Privacy rights, freedom of speech, freedom of religion, and other Constitional amendments allowing free flowing information exchange are the cornerstones scribed by the founding fathers of this great nation. It seems these days, regulatory agencies have forgotten that the pillars of our economy and society should be derived from the old andn tattered yet still fundamental sheet of paper called the Constitution.
Innovation has now taken the driver's seat as perhaps the most influential factor for U.S. economic and social growth. If it were not for these Constituional rights afforded to all individuals, the Googles and Slacks of today may never have existed as it was this freedom of expression and invention which had provided the surroundings for such giant leaps in technological advancements of recent times. The status of the U.S. as the leader of the free world and most likely the greatest country through all of history to date is a direct result of the founding fathers laying down the fundamental brickwork for "individual' freedoms, providing a fledgling nation with a foundation none firmer throughout the annals of history.
That said, as this era of IoT dawns...our rights to privacy and fair consumer policies have been blurred by bureucratic inefficiencies. This country is a democracy, one person's voice (especially mine) may not be heard but the collective voice of all Americans will undoubtedly reverberate from grass roots through Congressional Halls.

-DWH

Hello my name is Veronica Morillo I was recently a employee at the cricket store in
6136 Greenbelt Rd, Greenbelt, MD 20770
The store Manager is Justin Jung, I have been working / training for two weeks with them . I had called the store on march 23rd, 2017 to tell the manager I was going to be running late for work but nobody picked up the phone so I left a voicemail, I send him a e-mail notifying him I was going to be running late so he e-mail me back saying I was fired and I wasn't going to get paid for the days I worked . So now I need a explanation on why I am not getting paid for the day's I worked I have very much more to say I feel discriminated! . Please Contact me back at this e-mail : [protected]@gmail.com

Your company is is beginning to be very ridiculous with all these new fees for the most darnest of things. Seriously, a service fee for using the cricket store to pay a bill for a "no contract phone"? As a customer for over a year I should not be penalized for using the services that are supposed to be provided for the convience for all paying customers. You will no longer have me as a customer after the 4/23 I will be taking my business elsewhere

I made the unfortunate mistake of switching to Cricket Wireless almost 6 months ago. In the beginning the reps all appeared to welcoming and help. This changed when I began to question my bill. My husband and I called the customer service line in January 2017 to inquire about the company's 5 lines for $100.00. We were told at that time that we would be placed on this plan and that we would see the result on the next billing cycle. I was surprised in February that the bill was well over what had previously been discussed. This prompted me to visit the store rather than simply calling customer service. When I arrived at the Piney Forest Store I was turned down by the Sales Rep because of technical issues. I tried calling the store all that day with no answer. When I finally got an answer the same Sales Rep said that the "computers are still down and I don't know if I can even do an activation". When I finally got into the store 2 days later I made it clear that I wanted to make sure that I was on the $100.00 family plan. I ended up paying for each line individually upfront. I was told that this was just to start the plan but I would see the difference come the next billing cycle. I ended up leaving the store after paying out over 360.00 for a phone that was suppose to be free, with free activation ( although there is clearly several unexplained activation fees on my receipt). When I received a text from Cricket Wireless on the 14th of March 2017 saying that my bill is now $158.00 I again went to the store to see why we were being charged this amount when I was just told on the 17th of February 2017 that my bill would never be over $125.00? When I arrived at the store today I attempted to resolve the issue with the representative. The representative offered no solution; only that " I can make the changes today." The representative also stated that " I don't know why it wasn't changed." The representative made no attempt to look up the account to identify an issues with the account; he only asked for a pin and took a payment. The representative also informed me that the service was prepaid; if I chose to cancel the service the next day I would lose my money even though services we not rendered for the paid period.

last Thursday, I received a faulty ZTE GRAND X MAX 2 replacement device, and it won't even turn on, charge correctly, carry calls without dropping them, or let me crop and edit my photos like my original device-this has totally destroyed my appointment calendar and all my important business appointments, and now I am being forced to wait for another (possibly faulty ) device...? I am very angry, as I paid $75.00 to have my original device replaced-with one that I was led to believe would work like my original one. I expect a brand new device, as I am a very busy 40+ hour a week professional, , who requires a functioning device at all times. my inconvenience is very unimpressive, and I look forward to your expedition of this matter without delay. Thank you in advance, Sylvia Street
[protected]

Recently on the 6th before my bill was due I changed to an unlimited plan. CRICKET charged me $4.00. On the 7th they charged me $31.00 (-5 autopay) for the rest of my balance even though my bill wasn't due until the 9th. The 9th comes and I have no unlimited plan even though they charged me. I called CRICKET CUSTOMER SERVICE and they claimed that the charge for $4.00 was credit to my bill. MISTAKE #1 CRICKET. So right there and then I change my plan to unlimited and CRICKET charges me 0.62. My phone works for one day and then the next day it is suspended. Once again I call CRICKET CUSTOMER SERVICE and the agent says that to get my phone back on I have to pay a balance of $20.00. I ask the agent if that was the case then why didn't the previous agent charge me the full amount on that day instead of just 0.62. He claimed that it was the systems fault. Well if the system which is owned by CRICKET is at fault then why don't you charge the system the rest of that money. To sum this up CRICKET WIRELESS is not worth is people...just get METRO PCS and I can promise you no surprise overages.

On March 1, 2027 I placed an order for a phone online. Said two day delivery. On Saturday the 5th tracked phone and said sender requested phone be sent back. Called cricket no one knew what was going on. Called again Monday still no clue. Called Tuesday said I would receive phone in Thursday. Thursday arrived still no phone called cricket left on hold for an hour twice waiting to speak to supervisor. Finally spoke with someone who didn't lie. And helped. Transfered to supervisor who said nothing she could do for me and I have to wait 14 days for money to be deposited into my account. First of all I should have received some sort of call, email or text informing me of the reason for the phone being returned. Secondly I was lied to by costumer service saying phone was attempted to be delivered but I wasn't home which was verified through UPS that she was lying because they never attempted to deliver the phone and last it was not my mistake so I should not have to wait so long for my refund

I had the 70.00 dollar plan and switched to 50.00 because it was too much. Well I paid the 50.00 and it was accepted. The next day it was suspended. I just figured my card didn't go through. It did but they wanted me to pay the 70.00. I told them I had the 50.00 dollar plan and they told me I didn't have proof. Well after a big hassle I told them I wanted my money back and they refused. Out 50.00 bucks. No service.

On Feb. 28th, @ 4:45pm.
March 1st @ 3:30pm
Greensboro, NC
store #3721.

I was in need of a new phone since mine had previously been dropped many times by my toddler, it was on its last leg. When I arrived at the store I was told that one of their computers were down and they were working on a single computer/ register. Right then and there I should had took that as a sign and left. But I stayed since there was only 1 customer in front of me. I explained to the salesperson that I wanted a simple phone, just something that worked. I had the old HTC, and wanted to get the galaxy amp prime since it was $49.00. They didn't have that phone in stock but she mentioned they had a upgraded new etc avail for $69.00. I explained to her that I only wanted to spend the minimum and would go to another location.. She said if I got the new HTC she would match the price, so I clod get it also for $49.00. I asked her clearly if the new htc battery was able to removed just in case the phone locked up, which happens often with cricket phones.. She assured me that it did. After an hour later, yes it took them 1 hour to set my phone up. which is ridicules. ! I paid the $49 plus $25 activation fee. I later found out that night, that the battery cant be removed. I was very upset. I went back the next day at 3pm to get a refund. After waiting again for another 30 min, I was told the manager was the only one that could issue refunds and she was getting her daughter from school and might be back in an hour or so. Once again my time was wasted., No apologies were given, I returned later that day @4:30pm and again had to wait another 45 min even though there was 1 customer in front of me. talk about horrible customer service. I spoke to the woman that sold me the phone, which was the manager, by the way. How she wasn't aware of the New HTC not able to have the battery removed was beyond me. She said, yeah, these batteries don't come out. But that's not what you said 24 hours ago. I truly believed she just wanted my money and wanted to sell me anything because I told her I was going to a different location . She informed me that she could refund me the cost of the phone but not the $25 activation/restocking fee. I told her it was your fault that you gave me misinformation. Not once did she apologize or own up to her mistake. She just said, well, its on the receipt. That we charge a $25 restocking fee for returned phones. So you can give me a $20 discount so I can purchase a phone from your store, but you cant refund the full amount from a problem you caused. when I asked her about the complaint line/number.. she replied.. You can call them but I doubt theres anything they can do. The manager that's at store #3721 needs to be fired. She lacks the basic customer service skills and phone knowledge to work with the public. Not only am I out of $25 because I have to get a new phone, but I wasted at least 2 hours dealing with this incompetent manager

I ordered a Large Universal Case for my LGX phone which I got today.
What I received was not a large case though. I received a case so small
that when I took it to the Cricket store it would not even fit their smallest phone. I called customer service and was transferred 9 times and hung up on twice. Jessica Throckmorton, the store manager in Junction City, Kansas intervened for me after I got transferred with no results about 3 or 4 times. She tried to get to speak with a supervisor but nobody would connect her. I know there is a policy about accessories sales being final but this particular case was advertised falsely. She was on my phone trying to help me and got hung up on after 7 or 8 transfers to other departments and when they hung up she called from their store phone and got hung up on after a couple of transfers of the call. Cricket customer service kept me and her on the phone trying to get some help for over an hour. Lance Warren, a sales associate there, was also a witness to this.
I am glad I didn't waste too much money on this, 10.98, because Cricket customer service is impossible as far as getting help. Cricket has stipulations it seems that don't allow for humanness. It seems that Cricket thinks it doesn't have to stand behind the sales of their accessories.
My name is Mark Westfall, [protected], the order number for the alleged large universal case, AUNU3002, is [protected]. This incident happened today, Monday, Feb. 20, 2017. I would like a refund for this purchase. My email is [protected]@cox.net. I appreciate the manager of the Junction City Cricket store trying to help me but even she couldn't. You are not perfect in the accessory department so why don't you be reasonable and allow for human error. I am dismayed and disappointed.

My # is [protected]. I submitted an insurance claim (Feb 10, 17)for a cracked screen on my Grand Max 3 phone. The 1st replacement sent to me did not have a compatible charger with it in the box (Feb 13, 17). That phone battery died. My previous charger cord fit the replacement phone but did not charge the replacement phone battery.
After speaking to Angel the Supervisor (Feb 17, 17) at the 1-800-CRICKET I submitted an insurance claim for the replacement phone that was sent to me. On Feb 20, 17 the 2nd replacement phone was received I called 1-800-CRICKET and that operator gave me instructions to activate the 2nd replacement phone and the phone did not work. We conferenced in the manufacturer who gave me the same instructions and now the phone was in Field Test Mode. He thinks that Cricket sent me a phone with a short in it. I was then connected with Diego a supervisor at 1-800-CRICKET who tried to help and was very courteous, just as Angel was.
I was then routed back to the Insurance Claim Dept and was on hold for so long, I hung up.
I am not able to use a retail Cricket store to solve my problem. I have been with out a working phone for 10 days. I use it at my work, I am in the process of moving and I do not have a land line to use except while I am at work.
I will give Cricket one more chance to fulfill the warranty/insurance claim. If the 3rd try does not work, I will file a complaint with the Attorney General in Indiana where this claim is being handled from. I have stated my problem, I have been as patient as can be and I have told you what I will do if you cannot fulfill your warranty/insurance claim. The problem is yours to solve or you can make much worse.
I cannot take a picture of the problem because my 2 replacement phones do not work.

My phone number is [protected]. My wife and I have had our phones for several years with cricket. We now live in Hagerstown, MD., and we went with our daughter went to the cricket store on Duel Hwy in Hagerstown. First, the sign there said they open @10 A M and it was nearly 10:30 A M and they was closed. I went up to the door and this female came up to the door and unlocked it. We started looking at various phones and we wanted to look at a particular phone that we could afford. She was very snotty and said, we don't any in stock and she went and got another one, which was much more. Told her, we didn't want that one and she just stare at us and made no move to help any further. We went to Sams Club and told the clerk what we wanted and he immediately help me but when I told him, that I would like to keep the old number, he couldn't get to go thru. We went home and my daughter tried to no avail. I am almost 80yrs old and I couldn't remember any of my original information. We had move from Oregon nearly two years ago to Maryland to live with our daughter. So, I imagine, that you will tell me the same thing without the pin and the city I wanted to retire in, you can't help me. That fine, I have return your phone and next week, I will look at a different company. Thank you and goodbye.

Respectfully,

James M Bradbury [protected]

I was charged for deezer and I do not have the service on my acct. When I called to complain all I got was the complete run around. They would tell me what I do have on my acct. Never trying to find out why my bank acct was charged. Of course I was put through to a customer service rep that is located somewhere other than the us. When I told them I wanted to be transferred to a us call center, tjey informed me I would have to hang up and call again. I repeatly told them I would like to be transferred to a us call center and they hung up on me. Cricket you have the worst customer service I have ever encountered and you steal from people. Its not right. I will be looking for other service through a different provider. And even if they aren't very good, nobody can be worse than you!

I started service on 2/9/2017 around 7PM at the Cricket Store in Lindsay CA.
I decided to cancel the service on 2/10/17, was unable to get a hold of an agent through their Chat service online so I attempted again today. I spoke to a representative, Amid G, I told her I wanted to cancel my service. This was her response: "ok remember that after I cancel this line you still will have 30 days to activate it again but you will need to pay first a 15$ reactivation fee plus the monthly rate plan of this line and after the 30 of being cancel the line will not be able to be active again, and it takes effect immediately." That was her exact text.
I responded that was find, go ahead and cancel. She then cancelled and I asked regarding a partial refund. I had paid $70 for the monthly rate plan, $15 for the SIM kit and $25 for the activation. She stated I would not receive any refund and that the cancellation would take affect immediately. She tried to say she had told me there would not be a refund however I cut and past the above response and it did not say anything about no refund. I explained that it was not fair I paid for an entire month and only had the service for 2 days and they would be keeping the entire payment for a month worth of service. She then offered to waive the $15 activation fee and re-establish my service and once the next payment came up to not make a payment and service would end. I then spoke to a manager Roberto M, he said there is no refunds on partial used of services. I explained to him I had only had the service for 2 day. He then stated that policy on term and conditions states no refunds. I was never presented with terms or conditions at the cricket store so he then said it was on their website. I started service at a store and they should of explained or given the terms and conditions. He also stated that the terms and conditions were on the back of my receipt. I have the receipt and there is nothing on it. I would like a refund for at least the $70, I probably only attempted to make 1 or 2 phone calls so I should get my money back.

I decided to try the use of a satalite Cricket Store office at 10974 Dixie highway. As I had limited time and was NOT nearby the more reputable, pleasant, and much more capibable Cricket Wireless location at 4431 Dixie highway. I have had many satisfied transactions at 4431 Dixie hwy. Not at 10974 Dixie hwy. where a lady working near lunch time 12:00-2:00pm was anything but helpful. I walked into the store to purchase a larger SIM card shell for a new different phone I had as a gift. The transaction began as I requested a large size (SIM card ) that I could put a smaller size (nano) SIM card into, for the purpose of placing it within a phone which onlyaccepts the larger SIM card mold. She offered other services and refused to sell me a SIM card kit unless I made other purchases above the $15 dollar (SIM card kit). Which I simply wanted to purchase as a gift. I stated after a few minutes of discussion that I would visit the Cricket store at 4431 tomorrow and I left with NO purchases. I returned home before I noticed my phone had NO service. I had to return to the satalite Cricket store of 10974 Dixie to see the same lady glaring, knowing I was to return. Terrible service! She kept me there typing on her computer for 20min. Then finally returned my phone with correct service - as it was before I ever walked in this new Cricket store at South Dixie. Should have just waited to visit the original Cricket at 4431. I don't know why the Cricket company would place such vindictive employees at new stores.

Hi, I ordered a Cricket wireless online order on Jan 12th 2017. I missed adding the phone to the order, looks like I initiated the portin process first hence it never asked for the phone to be added, I called Cricket customer care to cancel the order immediately, I spent 2 hours between customer care and warranty dept on 12th Jan to get it cancelled, finally they told it will not be possible to cancel the online order, and I have to reject the package, when it is being delivered. My Package arrived on 17th Jan and I rejected / returned the package on the same day, The Shipment reached Cricket wireless on 20th Jan 2017. From then onwards I called multiple times for the refund status. My call has been transferred between Customer care and warranty dept and Back office supervisor multiple times, today Feb 5th alone I spent 3 hours in two different calls, no one seem to have a clue on the refund, They are refusing to create a ticket to initiate my refund / tracking. Very poor process and reps have poor knowledge on the scenario, every time I have to explain this issue brand new for them from scratch. it is highly frustrating

I am sending this email on a terrible experience I have had with new service as a cricket customer. I recently started new service with cricket that I did online. I order it on Wednesday Feb 1st. I received the phone on Friday the 3rd. I tried to activate it online, tried to create a new account and was unable to do so. So I called cricket customer service and explained the situation. The associate assisting me was not helpful told me I had to wait 24hrs so that an investigation can be done. I was also told that I would receive a text or a call at that time telling me the status. 24hrs passed and still herd nothing. So I called cricket customer service again and they told me I had to call another number to activate my line. I then called them and they told me no i had to call customer service and they had to resolve this issue. So I called them again, the new rep told me they hadn't received confirmation from UPS so I had to call them. I then call UPS and they tell me that if cricket wants confirmation of delivery cricket needs to call them. So here I go again with cust. Service explain my situation all over again and after the whole conversation once again I am told I have to wait another 24hrs to see if the issue can be resolved. Right about now this is the worst experience I've had so far and would like a refund back of $50 for the plan fee that I had to pay yet I still have no service. That's the least your company can do for giving me the run around and yet I still have no service.