Cricket Wireless review: I will fight this to the end! 237

I am very upset, how managers at Cricket store treat you as a customer. My phone being give me problems, first I was told, the phones are problems and they no longer make them. I had to pay 50.00 for the same phone.I really need help. They gave me a new phone, its does work. Please help me. Cricket is getting over on people. I have to pay 50.00 for a new phone and pay insurance that I already have each month.The store on west florissant is very disrespectful place, they have a police lady that walks around like she owe the place. she have three phones on are side.When you walk into the store they are playing rap music and the young ladies are looking like they on the street corner and the boys look like they ready to fight.

Cricket wireless has a routing problem in which calls from landlines will not be put through. I've called customer service numerous times and all they have done is the same thing -- reset my phone and then ask me to enter *228. I have two businesses that I have lost a lot of business due to this problem. I had no idea that my customers were unable to reach me until a few finally called from cell phones in order to get me. Customer service has no idea how to fix it. Their response was that technical support would call me back in 24-hours, which never happened. I will never advise anyone to obtain a Cricket phone.

they customer piece of [censor] their lying to me on the when my phone would be shipped dont get cricket

I was told by two of the Cricket customer service representatives that I's able to get a refund in 10 days for an in advance payment after closing my account. So I did close it before the next month service started. A month later, the manager told me they don't refund credit regardless any situations, and said that I should have read the policy at their website. But if their representatives provided correct information to me, I wouldn't have closed my account by that time since I already paid. Also, I emailed them about this issue and provided the names of the representatives who gave me the wrong assisting and the time as well, but no response at all. Even though the $33 isn't some big money, I don't like the ways they handle things. I didn't know their policy, but I trusted their employees, and did what they telled me to do. So, the whole thing should be their fault. I think if they did things wrong and they had to take the responsibility, and cann't just say "Oh sorry", and then keep customers’ money. Cricket, fraud!

Absolutely ridiculous website, scam automated phone tree, and no customer service. I only two years later have figured out the secret to getting a rep. on the phone- If anyone was wondering, the magic sequence is that when you are prompted to ask for something, say "Cancel"- the only thing they never readily have information on. Then, it works best that if you are calling about your broadband, select that you're calling about your phone, and viceversa. Because they will not give you a live person unless you make up the most random succession of choices possible and confuse their system. I only just today got off their automatic bill pay. The service offered is fine, but the customer service is what kills you with Cricket. Never expect them to help you. Ever.

I have been a customer of several years also and have been overcharged on my account starting Dec 31.2009. I have called them repeatedly and have been through this same treatment. They refuse to give me a manager, then take my info and tell me I will get a call back within 48 hours. I have called about 7 times in the past several months. Now i can't even get through, it's like my number has been blocked. I have emailed them through the "mycricket' website 3 times now, and have not even received an acknowledgement. I too am tempted to change service providers, even though I have had them for about 6 years also.

We made the mistake of switching over to Cricket wireless. We werer gauranteed we would have service. Guess what? NO SERVICE! I called Crisket Customer Service line. I wa basically told, it was not their problem. They don't contol the cell towers. I told them we wanted it disconnected. She told me I would not get the mail in rabates for $80 if I disconnected before a 45 day uninterupted service had been met. They never told me that when we hooked up. This company is the worst business I have dealt with in a very long time. Their so called customer service dept, doesn't know the meaning of customer service!
We also had to clode our crecking acct that we had set up as auto pay thru. I called had the auto pay stopped. Or so I thought. The next month they debited our account! When I called them I was given the run around and hung up on. Twice!

I have been using Cricket service since May of 2007. During which time I have bought 5 phones from them, one of which a Razr is STILL working and the charger is STILL working after having this cell phone for 2 1/2 years. But then again my family takes care of our phones and don't treat them roughly. Yes even my children use cricket phones and guess what 2 years later, what do you know, they STILL work. My family actually likes Cricket, and we don't have any plans on switching to a new company. As far as the no coverage, if my husband and I know we are going to be out of our service area, we pay for the roaming.

I HATE THIS COMPANY SO MUCH. I went to a Cricket store and handed them my new address and they will did not change it correctly. Therefore I have received no bill a month and a half later. Every week I have to call and check on this company. It took three requests to get my address changed. Then I had to call and get an address to send a payment to since I have received no bill. Then they shut my phone off because they told me my check was received one day late even though I sent it a week ago. I was told it was due July 17th by one rep and another rep told me it was due July 18th (which is correct). I finally get my phone turned back on and a friend tells me today that they cannot leave a voice mail. I called today and found out that my plan changed so I don't have voice mail. I found out that they had changed my plan without my authorization.

I have been trying to complain to Crickets corporate office and the local store nor the customer service by phone would give me the corporate headquarters information. I was always told that I need to contact the local headquarters. I try to make calls and get a message that states your account cannot be validated, and was told I need a tri- band phone not the one that was sold to me over a year ago which the dealer never stated will not work properly. Somedays I go without talk or text because of this. I also have had to buy a charger just about every 3 months because of a short in the cord. Although I never move the cord from the plug its in. Also the phone stoped working and I have insurance which over a years time can buy me two phones a year which is more than the phone is worth and was told I have to pay $45 for them to send the phone to tech support to be check and if they see its a problem with the phone they will them refund me $35. WHATS THE POINT OF THE INSURANCE I COULD JUST TAKE THE $45 AND BUY A NEW CHEAP PHONE. The straw that broke the camels back is I tried to look at my call history online and could not see it so I went to the local store and was told I have to pay $25 to get my call history which should come with my bill.

After doing some research I found out that Criket is administered by Leap wireless which is located in SanDiego and when I filed complaint with the BBB the Branch of the BBB I was connected with is in SanDiego:

Leap Wireless Investor Relations
5887 Copley Drive
SanDiego CA 92111
[protected]

Wendy Kelley Manager Investor Relations
[protected]

BBB of SanDiego
5050 Murphy Canyon, STE 110
Phone: [protected]
Email: info@sandiego.bbb.org

File plenty of complaints and if there is a lawyer out there I think this is a perfect class action lawsuit.

jonjoe1003@yahoo.com

I have never dealt with such a terrible company. They can not get nothing right. They hang up on you when you try to get help after being on hold for hours. I wanted my card billed every month for payment, but every month it is shut off and they try to charge a connect fee. They have my card on file, but it's the same excuse every time. Then they wanted to charge for a bridge payment. This was never mentioned when we set the account up. I have had two other companies and they never seemed to have a problem charging my card. Now we are on the phone and they refuse to cancel my phone saying they are not talking to the account holder. I can not believe this. Please if you want your sanity, do not go with cricket. You will be sorry.

Cricket Broadband Auto-Bill Payment is a scam. I set up bill pay online and with a customer service rep. The system will not autopay and therefore they charge an extra $10 every time the bill is late. Customer service does not speak English and the company is an absolute SCAM!

There is no savings with this company. Pay $15 extra, go with another provider, and save tone of trouble, time, and get better coverage.

CRICKET ABSOLUTELY STINKS!

Cricket has THE WORST customer service. Ever. They took my money and I was left with a phone that I couldn't even activate for a while and then it was taking forever for them to port my old number over. I had the phone for 4 days and it was useless the whole time. In the meantime, they disconnected my number with my old provider but had never even ported my new number over. I was on the phone with them for HOURS and they still couldn't get anything right. So unbelievably frustrating. Now I can't get my old number back with any provider and have to get a new phone number after years. It doesn't help that I've been conducting an extensive job search with my old number on my resume. It will look great if a potential employer calls and they get a notice that my phone is no longer in service.

Come join my facebook site and together we will get our money back from Cricket. Copy and past the URL below.

http://www.facebook.com/editprofile.php#!/profile.php?id=100001431415185&v=wall

People! WE are the consumers, and where would cricket be without you and me?
they have screwed me for the last time. there is no customer service because they have plainly shown over and over again that we need to shut them down, even if they do start up in some other name, ...they care about the Crack, Chronic and Meth dealers, but, to send a message we need them too. we need everybody to get involved. we do have the control, but if we don't use it; then we deserve everything they do to us.
First, we need to get every states attorney general in every state in which they operate in. It takes a few minutes to write or email your state attorney general. There is a statute called " Obtaining money under false pretenses" especially if you don't get what is advertised, ... there are a myriad of other charges as well. this place is bad business, and that is already established by them.
my email is midiman52@hotmail.com., ... my name is nick and we can do this. I cannot be bought and B. S'ed.
please let me know, and I will organize this thing.
People! Lets stop complaining and get busy on their [censor]! 'Com On you twitter and youtube people. This will be hard work, but we can change this, ...first by contacting other reputable Cell service companies and comunicate the need to replace cricket.
Believe me, they will be more than happy to do so. We just have to be methodical. Cricket has taken my money for the last time; just to let you know, I paid my bridgepay plus an extra 2 dollars and my phone stayed on for 1 day and they cut it off.
You know, once upon a time the customer was respected, and alot of times it has been foreigners doing this stuff to us, as the come along and make us consumer [censored]s and tricks while they are laughing all the way to the bank!
If you let me I will show you how we, the people, can own our own, public cell phone company.
Think about it, ...we are halfway there with Facebook, Twitter, ...et all
If you stick with me, we can show them. It is not about being mad, because that emotion blows over. it is about one thing;
respect.

Lets DO THIS! PLEASE People! Lets just do this! We can, as I know we can!

and then methodically we can take on others, until the quick buck on someone else's back can expediously be a thing of the past!

CEL (YUP, those are my true initials)

I had a phone with Pocket Communications (my own phone, not one of theirs) and decided to switch to Cricket Wireless because I kept getting late texts with Pocket. At the same time, I also got a new phone and wanted to port my old number to the new phone. Cricket had me fill out a form and told me that it would be done within 4 hours. Twelve hours went by and it was obvious that my number had not been ported. I called customer service reps at both companies who both said that there was something being done wrong at the other company. This left me at a stalemate, because neither company would do anything. I called back and forth numerous times and spoke to "supervisors" and techs, (having to explain my situation each time)and nothing changed. This went on for a week with me calling every day to see what could be done. Each time, I spoke with a new person who I had to explain the situation to over and over to. I went so far as to get reps and techs on 3 way calling twice to see if something could be worked out. This took hours of my time and my number was still not ported. My phone time with Pocket eventually expired and I was told that I couldn't get my number ported if I didn't have service with the old company. So after a week I was told that it was imposible and I had to tell everyone I know to call me by a new number. I filed a complaint with the FCC and plan to leave Cricket. Frustrating as ***. I saw a business article that says that the two companies plan to merge soon. The irony.

i had the same problim with cricket, i had had cricket for 5 months now, never been late paying my bill exept for last month. instead of paying on the 1st. i payed on the 14th.insteed of prorateing it i was charged $45and thay dident extend the due date. so i paid $45 for 2 weeks of service.that alone is messed up...so today when i got up, thay turned my phone off and when i checked my account online it says i owe $109.00 so i called and when i was finely able to talk to a csr. he tryed to tell me it was frome a few months ago. said i missed a pament or some B.S.!who do thay think thay are trying to scam?if i missed a payment, thay would of cut it off back then. Right?

Dear Sir of Madam,

My fiance lives in NYC and when he came to visit me in Randallstown MD he bought a cricket broadband from a cricket store where I live. Before he ordered it he asked the representative if there was service in NYC and he told him that it was. Well when he got to NYC he could not use it. Then I checked on the internet to see if it was in NYC and it is not. The representative t9ld him that he did the research and he said it was in NYC and so my fiance is now in a contract and lost 100.00 dollars and he is not able to use his broadband. H9w can I get his money back it has not been three days yet.

Thank-you
Denise Holmes (fiance)

This is the worst company I have ever dealt with. The worst customer service ever. Nothing but a bunch of lying indians. I purchased there broadband, plugged it in and it does not work but was told that they are sorry but I can not have my money back. The person actually said if the product does not work, find someone to fix it. This company is owned by Leap Communications in San Diego and I suggest everybody call that company and complain. I am calling the company and I will not settle for being ripped off. I was also told it is the company policy not to give refunds. We will see about that!

First off all don't get cricket and definately make sure to write everything down. Everytime I call their customer service I end up speaking to someone in a foreign country like Panama, Colombia, Peru, Guatemala, Puerto Rico and rarely in the U.S. Plus they don't don't know how to treat a customer, they have no respect for you at all and they live of each customer's payments. So what we pay for our phone bill keeps backstabbing companies like "Cricket" going. Another thing is that they change your plans without your authorization, they open you separate accounts under your name and say that the plans one gets at a local store are not real and are forgeries or flukes. Which is very ridiculous. Second, they hang up on you over the phone and don't want you to speak with a supervisor when you ask for one and if they let you speak to one "Don't believe them" you end up talking to one of their friends who is supposed to be their supervisor. That's enough, we should all do something about this and make cricket responsible for what they've done or have them shut down. plus it sounds like they are another phone company that went down the drain years ago and is hiding behind the name oc Cricket. Third, they exploit their workers and contract workers outside of the U.S. because its cheap labor. But they are not helping the economy here at all. So, if the vice president or CEO of Cricket reads this. Don't be a stuck up for your wealth and luxurious riches that you get thanks to the money of hard working people. That even don't get time to breath or rest just to keep up with the bills. STOP HARRASSING CUSTOMERS OVER THE PHONE AND IN THE STORES! AND ANOTHER THING CRICKET, STOP TELLING PEOPLE FALSE STORIES OR TELLS LIES!

People don't recommend cricket to others or to your families. "it is better to be safe than sorry" and try to find other legit companies that are worthy and remain true to their word. We need to do something about Cricket and stop them from keeping this going. Or at least get them to to what is right and treat customers right in every single aspect possible.

Thanks and best of luck as I'm very dissapointed in the Cricket company

Hi, all,
 
Having had one-and-a-half mind-numbing hours on the phone with a series of gentlemen almost certainly located in Bangalore, I feel it a civic duty to warn all of you (and please pass it on) not to have anything to do with CricKet, Inc.  Their commercials make them seem like a cheaper alternative to other broadband carriers, but please believe me, it ain't worth it. 
 
To put it as briefly as possibly, back at the beginning of my contact with them, the first thing they did was to lie to me in telling me I was in their covered area, someting they definitely knew was not true. After accruing two weeks of empirical evidence to that effect, I decided to take action.  After several hours on the phone with a series of nice men with moderate to strong South Asian accents, I finally got someone to agree that since I was out of Cricket's service area, I could, at my own expense, return all materials to them for a refund, and my account would be closed (although one would think this was automatic, I can't emphasize this fact enough, i.e., that by mutual spoken agreement, my account was closed).  I was refunded the price of the hardware only -- all postage was out of my pocket, which I could live with.  It took several weeks, but the refund showed up in my account.
 
Several weeks after *that*, 3 days ago to be exact, I got a "regular monthly charge" of $43.18 from Cricket deducted from my checking account.  I talked with 7 people at their customer service over 90 minutes.  They denied they had charged me, they denied I had an account, they denied I had ever closed an account, they said that they would not remove the charge unles I gave them the serial number on the device I'd returneed two months before, and when I exclaimed that of course I didn't have this number since I'd closed the account and returned said object, I would be unable to comply, and that *surely* they had some other way of accessing my closed account, they denied anyone with my name, address or phone number had ever had an account with them.  I congratulated them on having the worst, most incompetent customer service in the history of the universe, and slammed down the phone.
 
After taking some migraine medicine, I got on the phone with my bank, and they said that given my documentation of my exchanges wth the Evil CricKet, they would have no trouble getting the money back, and they would credit my account immediately.
 
If you've been tempted to sign up with Cricket, DON'T.  As far as they are concerned, once you're in, you're in for good, even though they will insist you don't exist (quite a logical trick, no?);  and actual crickets could do a better job of customer service.   Be afraid -- be very afraid.
Best to all -- and I can't wait to read the accounts of Pazfest!

Walt "Little" Breen
 

Hi Walt,

My name is Ryan and I work on behalf of Cricket Wireless. We are sorry to hear about your experience and misinformation given to you by the representative regarding your coverage area. To help us serve future customers and improve visits, was this a Full Service Cricket store or a authorized dealer? We try to make it as easy as possible for consumers to research our network and coverage in relation to their current home area with our coverage map. We are happy to answer and assist you further with any questions about our services and your refund. Also, providing us any additional feedback regarding your home city you planned on using the service, the city you purchased the phone and store location.

We appreciate your time and feedback.

Best,
Ryan on behalf of Cricket
mycricketnation@gmail.com

I purchased a cricket broadband card from Walmart. I activated the card online thru cricket . They offered a free 2 day trial in which time I could not get it to work properly. When I activated I paid $50.00 mfor unlimited service. I continued to try to get it to work but could not.I called cricket within the 2 day period and disconected the service, I was told at that time that my card would not be charged. A few days later My card was charged for a service that was disconnected.I tried on the phone to get it resolved but was told I could not get a refund. I went to the local Cricket corp store. They show in their computer where the service had been disconnected and had no usage. but I was told I had to have a reciept from walmart where I returned ths device I don, t know many people who keep receipts fpr refunds. It should not matter since they show the service disconnected during the free trial period but they refuse to refund my money. Why do I have to pay not only for a service that did not work but also one that had been disconnected. I think they are just theives.

DO NOT GIVE CRICKET YOUR CREDIT CARD. THEY WILL CHARGE IT, YOU WILL FIGHT TO THE POINT OF FRUSTRATION AND THEY WILL NEVER GIVE IT BACK.

Here is my horror story. I purchased 3 phones from the Internet with 1 month of service up front for each phone for a total of $142.44. My monthly payment was supposed to be $118.11.

** Keep in mind - Cricket does not let you activate a phone without paying for the first month.

About 15 days later, I receive a text that my next bill would be $256.88. My wife called the 1-800 number and they said "not to worry, you will not be charged that" and that my online transaction has not been applied to my account. About 15 days later, we get our credit card statement and they charged our credit card $256.88.

When I called the 1-800 number, they said they do not see my payment of $142.44 and that they can not tell me why or provide me with detail of why I was charged $256.88 and that I had to go to my local Cricket store.

My local cricket store could not help me with this problem and gave me 2-3 numbers to call which all led back to the original 1-800 number.

Turned out that they charged my credit card AGAIN for my first month of service for each phone and continued to tell me they do not show my first month payment that was paid up front.

** Keep in mind - Cricket does not let you activate a phone without paying for the first month.

So if cricket does not activate your phone without the first month up front, how is it that I have service without paying my first month of service.

I had the hardest time explaining this to them to the point they said that my bank charged the $256.88 in error and not them. The 1-800 Customer service people hung up on me several times and gave me the run around. I am still fighting it.

WARNING:
DO NOT GIVE CRICKET YOUR CREDIT CARD FOR AUTO PAY. THEY WILL CHARGE IT AND THEN YOU WILL HAVE TO FIGHT FOR YOUR MONEY. OTHERS HAVE ALSO COMPLAINED ABOUT FRAUDULENT CHARGES EVEN AFTER THE SERVICE IS DISCONNECTED AND THEY CANCELED THE AUTO PAY.

If this is happened to you. I would advise you to change your credit card account and get a new credit card number.

On approximately September 16, 2010; I attempted to purchase cell phone services from cricket but was unable to do so; due to services not being available in my area!

Initially, I attempted to port my old number on the current phone I had; but after being on able too; I was advised by one of their representative to purchase a new phone and call back to get connection.

Upon being unable to find a cricket phone in my area; I asked that the purchase services be canceled! As of this date, I have not received my refund!

Please contact cricket, and refund my $60.00, thank you!

Dear Fellow People who are complaining about cricket,

I got a cricket paygo phone about 9 months ago.I paid on my account ever month but this month i fell a little behind and i let the phone expire. So people still send me text messages and try to call even though i dont recieve any messages or any calls cricket say i owe the $248.95 since the phone went off but i havent been using it.I would leave everything alone and just pay it but my mom is paying my bill and i will get creamed please help and tell me what to do because i really want to live .

Love
~Diamond

We have had Cricket for some time now. It has never been that great, but for the price we tried to deal with what we were given as my husband was going to school and its really what we could afford for what we wanted. Where we lived previous we were told it would work not a strong signal but it would work so we purchased two phones and there "internet" The internet(the little wireless chip) NEVER WORKED and our cell phones went in and out but rarely ever worked. So i called to tell them this oh we are sorry for your inconvienece..I told them I wanted my internet cancelled as why would i keep paying for something that didnt work at all. I cancelled within a few days of starting the service. So the next month comes and we are still charged for the net. I call and talk to someone that assures me it is now cancelled and I would have the remaining amount from the previous month subtracted from my cell phone bill. The next month comes and YET AGAIN im charged for my internet and the amount WAS NOT subtracted from my bill. SO YET AGAIN VERY ANGRY THIS TIME i called and had for with the manager. They ended up refunding me ONE month and said there was nothing else they could do. If we hadnt been in dire straights with money due to hubby schooling we would have up and left, but again we stayed with the cell phone even though they insisted there was NOTHING they could do to give us the other month back. So then we move from Utah to Indiana. We right away before our bill was due went to a cricket place at the mall to get our service switched over so we could have service. Apparently they were through cricket but considered something else. I asked what the difference was they said NO DIFFERENCE you even call cricket with problems and what not. So we continued to ask about how well the phones worked and making sure everything was still unlimited. He proceeded to tell us that in certain areas we would be alot that we would be roaming. So we asked will this affect our bill? will we be charged more? will there be a limit to roaming. The man answered NO all it does is takes off the towers, you will never have a limit and will not be charged extra. Wow wonderful! So we get home and right away the phones are not working. When we tried to call out it said the wireless costumer you are trying to call is not in service. So we call no biggie they said they had to refresh the phones. Well within the next month we had to do this SEVERAL TIMES. Keep in mind we now have 3 phones as the family plan wasnt much more for a extra phone so we went with it as it sounded as if cricket was better in our new area. So anyway i call in this months time and i was told that I would get my next month free as we were barely able to use our phones AT ALL that month. Next bill comes and its still full charge. So of course i call again i know this song and dance Im not stupid and they insist they would NEVER offer that because they were not able to. Umm dont they offer a free month at start up of service? why would a free month on a non working month so far fetched? I still insisted on the month they ended up giving me like 10 days free wow at least i got SOMETHING this time even though it was far more then 10 days we were without useage. So this continued at least four more times in our time of having this phone for almost 4 months now, but i just called and got it fixed and was like screw it. So now yesterday i get a text saying my service will be changed because by the contract im using way too much roaming? As you guessed it I called. Explained what i was told when I signed up and all she said was Im sorry for the inconvience. Oh gosh stop reading the darn screen you are not sorry its what you have been told to say. So I guess because we use too much roaming i asked what too much was and how much time we were aloud on roaming since the other guy said there was no limit but im guessing there really is she told me lol "im sorry since we are a unlimited telephone company i really am not sure what the limit is" WOW really? this is crazy? They are telling me i am over my limit but she said they dont know what the limit is because its an unlimited service? This girl also had no idea what it meant that we had to switch back to the old service and said i would just have to wait until the beginning of next month when it switches over and see what happens. So i said so what happens when i pay my bill and the service is total crap and doesnt even work do i lose my month I paid for even if it doesnt work with you switching my plan without a real reason or for that matter Im not sure it even says in the contract that I didnt even sign that they could switch my service like this at any time. She procceeded to say unfortuantly yes you would lose out on that money.

needless to say my husband has graduated college and we will be switching services
DO NOT GO TO CRICKET it sounds nice, but its not worth the hastle and money lost!

I cancelled my service . Witnessed Verizon call Cricket to cancel. Kept the same phone # . For 6 months Cricket continued to bill my credit card even though every month I called and had the charge taken off my credit card. Could not get through to Cricket to talk to anyone. Could not access the website because I no longer had an account. Finally had to have a new credit card issued. There was no stopping them from charging me! By the way their reception and their phones suck too.
Stay Away! Worst experience, worst rip-off of my life.

I was just screwed by Cricket today. I started servicewith them less then a month ago... I bought a Zio android phone from their corp store. It was junk. After 2 weeks of trying to get things working like they should and 5 calls to SUPPORT (what a joke) I decided to go with Virgin Mobile since they have a nice android phone. I took the phone back to the store and they told me that since it had been used for more then 30 MINUTES they could not take it back. 30 MINUTES!

I spent 260 bucks on this and used 2 hours on their support and that disqualified it from a refund. They were not willing to do anything... I am cancelling my other accounts and switching them to virgin... Cheaper anyway.

They were as rude as they could be and would not offer any options...just nope sorry.

I announced to all of the Customers in the store that they were crooks and had just screwed me out of 300 dollars (setup fee) and smiled about it and told them not to trus them... One of the employees smiled and said " thats not nice" I replied, what do you expect when I just got raped by your company"

Avoid them like the Plague!

BTW anyone need a Zio :)

Bought a Cricket mobile broadband device to use while on vacation in August based on a customer service rep at Cricket saying the device in question would work on my wife's MacBook Pro. Got the device a few days before we left, installed the software, tried to get online for an hour and finally called Cricket only to be told that the wireless device they sold us was not compatible with our operating system. So, set up a return and asked them to cancel the service and was told we would be credited for the hardware when I returned it and that the service would be credited immediately and no further billing would occur. Returned the broadband device in early September.

Was looking at my most recent credit card statement and we still have not been credited for the hardware return AND they have charged us for two additional months of service ($100/mo) which is crazy because we canceled the service and what we originally signed up for was the $50/mo plan with no contract, cancel anytime, etc. We should not have been billed anything!

So, I just called Cricket and asked them what the hell was going on, where is my refund for the hardware and why am I still being charged? The customer service rep, who was clearly in India and barely understandable, and whose name was (this is no lie) Chelsea told me they have no record of me canceling the service and have not received the hardware. She said she will escalate my case and a senior customer service rep will call me back in 24 - 48 hours to tell me when I will be refunded, etc.

What kind of operation are these people running? I am so tired of being put through the ringer as a consumer.

REPORT CRICKET TO THE BBB. I ALREADY HAVE! www.bbb.org im tired of cricket screwing me and im not getting any enjoyment out of it!

I paid Cricket the amount due at the store and activated my phone, no problems. Then, the service was horrible because my phone did not have service for most of the one month I tried their plan. I canceled the plan because of poor phone service and they charged me one hundred dollars for something that was never explained. They sent a bill to me and I refused to pay it. I had not used the phone and they continued to bill me for another month of phone service that I never used! The phone was not even working! Also, the amount due each month was more than what they had originally told me it would be. For one month and later, it was horrible. I am very upset with this company because they did NOTHING to make me understand what they were doing, no contact, just billing me. I cannot believe what a horrible company this is.

I bought cricket broadband and have had it for some time. Recently I was working alot of hours. They say my payment is due on the 17th . I dont understand that cause there is no contract. They advertise and also speaking with them, its month to month based on thirty days of service. I paid on the 24th last month and on the 17th this month they turned off my service. When I called they said no your payment is due on the 17th to keep service. when I tried to tell them there is no contract they say well thats when it was set up on so thats when its due. I thought I could go with out service then that is it or get it agin if I wish. So when I bought on 24th i thought my service would last till 24th of this month.to top things off I cant find out info to contact corporate office . Every no. I dial gets no one on line

To say this company has poor customer service is an UNDERSTATEMENT. Besides my phone not working in less than 3 months, calling customer service (which is in India) gets you no place. I received no help in the cricket store, then when I called customer service I was hung up on 3 TIMES!. STAY AWAY FROM THIS COMPANY! P.S. They also go by Leap and Jump mobile. Tommorrow I'm filing a complaint with The Better Bussiness Bureau.

Job opertuity, istsntant on line business htt;//www.internetprofessorclub.com haveining problem with yahoo inter net always saying not responding i can't run a business like tihis can you help me or point me in roght direction ? they already recived payment for program everthing despert help pleaseif you can!linda

I tried to get a broadband service. It never worked so I asked a refund. I was told that I would be receiving a check twice. 2 months later, I am still waiting. Now they say I may not get a refund. Company policy! I never used the service because it never worked! RIP OFF!

I spoke to customer support three times tonight and I am so frustrated with them. I waited about twenty to thirty minutes on hold each time. Then I could hardly understand what they were saying because of their accents. I have my name on a personal account and also a business account. I tried to upgrade my phone on the personal phone and I gave the woman the correct # to change the phone on, she said she had completed it and when I hang up_ I program the phone, in the meantime-my old phone that wasn't supposed to work starts ringing. I know something is wrong then. We use the new phone and call the old phone and they both worked- They had transferred the wrong number. So----I get back on hold and the next woman tells me their is no way that she can change it back (the one changed in error by them) and finally just drops my call. I am now driving across town to the Cricket store while I am on hold again- I speak to a third person and tried to explain to him and he also told me that I could not do that, they would have to have the serial number, I give him the serial number and he says it is active on another account-YES-I know you transferred it and now it needs straightened out-silence-I had to ask him if he was still there. Finally I said just transfer me to a supervisor, they do and I tell him the story, right when he is getting ready to take the second phone number the phones battery goes dead. By this time I am pulling in to the Cricket store and I am greeted and asked if they can help-I started on the story and the lady told me just wait a minute till you get to the counter you will have to explain and I don't want you to have to go thru that again. I wait about three minutes they call my name and I explain one more time and the guy understood and within five minutes took care of the problem. I would always recomend the store-the telephone customer service is horrible.

I order two phone from Cricket on the 3rd of December, on the 4th of December I received from Fed Ex one box with one phone in it, I called cricket was told they would have to send up to the manager and someone would get back to me, Monday no call from them, called cricket again talk to someone else, no results, called yesterday talk to three people, last conversation was they would have to get with the warehouse and see what was shipped out, then get with Fed-EX and see what they delivered, this will take 7 to 10 business day, these are Christmas presents I tell them, can't you just refund my money and I can go to a cricket store and buy one, no they can't, so the charge my credit card $349.00 for two phones and I only have one. I will never buy on line from them again. Can not believe the run around thatI have received from Cricket. Wish Pocket had never merge with Cricket. I am a Pocket customer and have been for many years.

i went to upgrade my phone after haveing problems with 1 i got off the internet.talk 2 kacy maldano told her if i cant have the phone with the phone plan i need dont sell it to me she said ok i saidi live out in the middle of no where im termanlly ill i have a 25 yr old son who gets suicidal that need to be able to talk to me .she took my money $180 tells me in a statis21 i have to take it to fresno and they can fix it.i go to fresno they tell me they cant fix it call custamer service custmer serve say the only they can fix it is if i pay 93 dollars i said no i went several times exsplanibg my situation, on sun nov21 i went back couldnt get my money back the girl calls the manger she hangs up and is messing with my phone well she cleared it to erase the mins there were 25 mins on thetre it was less thatn 30 days and i was told no i went home turn my phone on and everything was erased but i found my mins25 less than 30 went back she said no call the manger monday.went home 4 hours later my dad comes to tell me my25 yr old son hung himself and is dead.i told them my situation they didnt care well i loss 180 dollars and my sons life why because there out for money thats all they care about they dont care why you need a phone or if it works.they should not be in bussiness you suppose to care about the consumer there paying your wage .but kacy and all involved robbed me of my son.My son is dead because of them and they dont care they got a sell.they dont need to be in busness if you dont care about the consumer whom pays your wages and keeps you in bussiness this is the worst bussiness out there.it sick.

First of all they make things in the world to help with suicidal issues. It's a brain chemical imbalance. I have dealt with it all my life. You cannot blame Cricket for your son's death. We are all people and have feeling of sorrow. But Cricket does not have an insurance plan. You cannot blame them for being responsible to fix your phone. You should have chose Verizon, Sprint, or Cellular One whom has insurance and could have gave you a replacement phone. You should have been more focused on being with your son every second of the day if it was that bad and not working about a phone! Why do people have to be ignorant?