Menu
For Business Write a review File a complaint
CRST International

CRST International review: stranded in california 6

J
Author of the review
7:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

DO NOT GOTO THIS COMPANY! The school part of it was terrific, Kirkwood Community College was terrific, and the orientation and the trainers in orientation although egotistical, some of them, were very proffesional and get you the tools needed to drive 18 wheeler. Unfortunately the companies level of professionalism stops there..
As I write this, they have me stranded in Fontana California miles away from my vehicle in Iowa, Now I met many bad attitude drivers in my time with the school and the orientation, so let me clear the air in the fact I was not, am not one of them.. Read on to learn more..
After being assigned a "Lead Driver" the person responsible for your next 28 days of driving, I was dispatched by Greyhound bus to Nashville Tn, to meet with him. I chose to rent a car at my own expense, both for time, and for personal safety and reliability. I met with my driver at a truck stop, and instantly upon seeing the truck, which is his thru the owner op program they have, it was gong to be a long trip, but I had prepared myself mentally for this by accepting certain people in this profession is why the industry has the stigmata of dirty truck drivers.. So I get into the bacteria crusted vehicle and load my stuff up.. The "lead driver" jokes that he had just had a lot lizard in the truck, and the smell in there confirmed my suspicion that it was a brag, and not a joke.. The next morning we take off to finish his load that he has in the trailer, and are then dispatched by our condescending dispatch, lets just call him Phil, to pick up another load and head to Florida. We get just south of Atlanta, Ga, when we call it a night, and he wants to go to a particular truckstop in Jackson, Ga, because it has a bar, and he knows some "women" there.. While we are there we find that there is a truck headed to where we were in Florida, so we are told to relay the load and head to Atlanta to pick up another headed to North Carolina.. He wants to hang out untill the next day in Jackson because he had been drinking all day and the night before, but I am eager to get the load to where we need to be, so that is our first argument. We pick up the load in Atlanta, where he has a fued with what he refers to as "his people" meaning black, and that I am white, so I can not comment on it.. I drive my 10 hours to our destination to deliver the load the following morning, and we are dispatched again, also again to his dismay, to California. He was wanting to turn down the load and hold out for one going thru Alabama and Texas so he could see more of his "people" while passing thru. The entire time I drove he would sit there talking on the phone, or in the back sleeping. My driving skills were such that after 2 days, which by his own admission, were such that we would be classified as Team Drivers, instead of student. I handled all the tasks put upon me, and drove my entire shifts while stopping only for a 15 minute break for days on end. He would drive for 4-5 then wake me up either by his reckless driving and constant stabbing of the brakes, or by slamming things around to get me up to come keep him company while he drove. All the while lambasting the company " CRST" while driving.. He stated many of the other companies he drove for, and pointed out how and why each one was better than this one, and even offered to give me contact names to use as references, should i decide to change companies.. We arrive in california after I had driven all night, roughly 650 miles, and I went to sleep. 3 hours later I am awoken again when I am tossed out of the bunk by his driving and encroaching on other vehicles infornt of him, he prefers the 1 second following distance, and heavy use of the brakes.. We deliver our load and pick up another headed to Florida.. I drive 5 hours out from Fontana, and decide it is not safe for me to continue driving without coffee and something to eat.. Hoping that some food will give me the fuel needed to continue. Once I fill his truck up with fuel I proceed to drive out of the fuel pumps and park to run into the truckstop to get some wendy's.. At the most 10 minutes.. He pokes his head out from the bunk area, and starts screaming that this is not the time to take a break, and to either get going down the road, or get the " f****" out of "his" truck. I calmly say ok, and call dispatch. I speak to a manager, Dave Turner, who politely and proffesionally makes me feel assured that everything is fine, and that once they rescue the load, I will ride with this lead driver back to Fontana to meet up with a new lead driver. I check into a hotel for the night, and upon waking back up my truck is gone.. Thank God I had the foresight to get all of my belongings out of the truck beforehand! Now I am stranded in Ehrenburg, AZ and have to take a taxi to Blythe, then a Greyhound bus back to Fontana, future unknown.. I talk to my dispatcher, Phil, who has been nothing but condescending since I called and introduced myself to him on day one. I have to follow up, which means 33 minutes on hold on the phone, to get my confirmation number for the bus, which he said he ould call back and give me.. At this point I just know I am headed to Fontana, thats all the info given.. Upon getting to the bus terminal in San Bernadino, Ca, I pay someone I was on the bus with $25 to give me a ride to the yard, only to find out once getting here, I could have not spent the money, and the hotel would have came to get me.. I had no idea what hotel they use here, but I guess that was my fault due to no telepathic ability.. I sit here in Fontana now for 4 days, unpaid, which is only a measly $50 a day while going thru the 28 day program, stranded. Im sitting at a picnic table, waiting for my mother to open my new credit card so I can book a flight home, as since I have technically "quit" I have been told repeatedly I am on my own.
Now I understand some people may have had positive experiences with this company, but after being around the yard here, and in Iowa, no single driver has had a single good thing to say about this company, period... Beware if you choose this company, as you more than likely may end up in this same situation.. I was fortunate to have money as a back up, as this whole expierence to date has cost me almost $4700 for my girlfriend and I.. Nothing is free, and nothing was cheap.. Goodluck, and beware

6 comments
Add a comment
C
C
CRST VAN EXPEDITED
Santa Clara, US
Feb 15, 2011 8:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I AM A DRIVER WITH 15 YEARS ON ROAD, WITH A LOT OF COMPANY, SINCE 1984. I WORK FOR CRST FOR YEAR, I LEFT AND WENT TO USA TRUCKS, THEY STINK, WITH THEIR NO MILES, AND LOW PAY.BUT CRST IS WORST, ALL THEY DO IS MISUSED THEIRDRIVER CHEAT THEM OUT OF MONEY, AND RIP OFF PAID MILES BEFORE YOU GET THEM.ALL THEY DO IS LIE, AND STEAL.WILL RUN YOU IN THE GROUND, THEY HAVE DEVIL MUSIC PLAYING ON THERE PHONE EXT, EVERY LINE YOU CALL, BUT CALL ME DUMB FOR TRUSTING CRST, FOR A SECOND TIME, THEY CON ME WITH THEIR LEASE PURCHASE TRUCK SCAM.WHICH THEY WILL PROMISE YOU, A LOT OF THINGS, LIKE MONEY, BUT GUESS WHAT, ALL YOU ARE PAYING FOR, IS FUEL AND THERE DAM EXSPENCES, THEY WILL PUT YOU IN A WHOLE THEN TAKE ALL YOUR MONEY EVERY WEEK, OR EVERY PAY DAY. THEN THEY DO NOT CARE IF YOU HAVE, MONEY TO BUY FOOD, AND THEY WONT EVEN GIVE YOU A ADVANCE, OH DONT GET STUCK IN A ICE STORM, BUDDY YOU ARE ON YOUR OWN, WONT SEND A TOW TRUCK.THEY HAVE ORIENTATION EVERY MONDAY, THEY HAVE A REVOLVING DOOR, THEY DO YOU WRONG.I THOUGHT THEY ABOLISHED SLAVERY BACK IN 1800S, OOPS SOMEONE FORGOT TO TELL CRST.THEY ARE VERY ABUSING, ALSO WHEN IN CEDAR RAPIDS, THE PEOPLE IN THE OFFICES OVER THERE WONT EVEN SPEAK TO YOU ARE SAY HELLO, IT LIKE YOU BELOW THEM, WELL PEOPLE IN GENERAL ARE LIKE THAT TOWARDS TRUCK DRIVER IN AMERICAN, SOME ONE NEED TO TELL AMERICAN WE HAVE MORE POWER THAN ALL THE GOVERMENTS IN WASHINGTON D.C., JUST SHUT THE KEYS OFF.CSA 2010 IS BULL? THEY HAVE GONE TO FAR, DONT HIRE ON WITH CRST VAN THEY, STEAL THE HAVE A CLASS ACTION LAW SUIT AGAINST THEM TO ALL THE PREVIOUS DRIVER:INFORMATION ON LAW SUIT AGAINST CRST PLAINTIFFS CONTACT : A MARK POPE OF POPE, BERGER &WILLIAMS, LLP 3555 FIFTH AVE SUITE 300 SAN DIEGO, CA 92103 TELEPHONE: 866/339- 1222 TO JOIN IN ON CLASS ACTION LAW SUIT TELL THE TRUTH ABOUT, ALL THE WRONG AT CRST VAN EXPEDITED

J
J
JED #1
Central Point, US
Dec 14, 2012 4:19 pm EST

I agree with this Driver. I was training with CRST and I met up with my first trainer in St. Louis. My first trainer was pretty good and treated me fairly and was very helpful. He also let me drive in a way that made me feel comfortable. In other words he wasn't looking over my shoulder or doing back seat driving. Unfortunately he was scheduaeled for time off and I ended up with an arrogant black driver. Now my instructor at truck driving school was black and he was cool and had a lot of knowledge that he shared. This new trainer just bought this truck from CRST and he was very picky on how you touched things. When I was driving he would call his friends on his cell phone and tell them how bad I was and how I couldn't cut it. He complained about me falling asleep at the wheel, which I never did, but he used that as an excuse to drive after only 3-4 hours rest. And then he would redo the log books to show that we were both driving in complience with the driving time. He would have me change driving with him while the truck was in cruise control. He didn't want to stop because he was always in a hurry. There were other safety problems too but when I tried to tell the dispatch about it or call CRST control center, they said he was an award winning safety driver and they would believe him over me. Anyway he ended up dropping me off in Fontana to get a new driver trainer because he didn't want me driving his truck anymore. When i listened to the other drivers there talk about how they were going to treat their trainee drivers that's when I quit.

W
W
wasted time and money
US
Feb 15, 2013 2:59 pm EST

If you dont have the money to get home don't go. Recruiters will tell you whatever it takes to get you there. My husband was told his dac report was very good he would start at 39cpm. After getting to Iowa from Fl they even got him a rental car told him after 3 days orientation they would put him in a truck. 1st lie. After the last day of orientation pay went to 22cpm. Don't want to write a novel so I will stop now. Just thankful my husband had the money to get home.

A
A
ant31
Winter Haven, US
May 22, 2013 11:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am a current driver for this god awful company that we call CRST. More like "Cant Remember ### Trucking." I have been left stranded 3 different times . At all of the facilities across the country. I have not been paid tolls, breakdown pay, scales or the money back for my hotel rooms that i had to pay out of pocket because i was left stranded with my stuff at my feet. I do not suggest this company to anyone.

S
S
shut up stupid
st.louis, US
Dec 30, 2013 10:36 pm EST

24 years of driving with over 2 million miles accident free no tickets. Crst is the absolute worst company I've even went to. The only thing I liked about it was when the little kiddy dispatchers try to lie to u.lol crst has no freight to cover the number of trucks. I made more money when I was in my 4 months of training in 1990.
Payday came around u got a u owe us, or no check paid out. U call payroll they say they fixed it it will pay out next week. Next week comes around they forgot.
The most miles I got for a team was around 4000 miles in a week.
Heres the kicker it was my wife and I teaming a combined weekly take home was under 500.00.
Stay fare away.from crst..

If you want to go into trucking. Go to a school thats not affiliated with anyone company then search for jobs.
Lot of companies will pay off ur loan if u stay long enough.
Don't get locked into poverty on the road..

N
N
not ready
US
Jun 24, 2015 9:09 pm EDT

CRST will leave you broke homeless and no family my daughter working at mcdonald made more money working part time than i did in one month

More CRST International reviews & complaints

CRST International - fraudulent company 130
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
CRST International - they lie to the drivers 25
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
CRST International - terrible experience 34
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
CRST International - driver training 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
CRST International - bad equipment, owes me money, ripoff, fraudualent
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
CRST International - employment
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. CRST International Contacts

  2. CRST International phone numbers
    +1 (800) 736-2778
    +1 (800) 736-2778
    Click up if you have successfully reached CRST International by calling +1 (800) 736-2778 phone number 0 0 users reported that they have successfully reached CRST International by calling +1 (800) 736-2778 phone number Click down if you have unsuccessfully reached CRST International by calling +1 (800) 736-2778 phone number 0 0 users reported that they have UNsuccessfully reached CRST International by calling +1 (800) 736-2778 phone number
    General Inquiries
    +1 (800) 553-2778
    +1 (800) 553-2778
    Click up if you have successfully reached CRST International by calling +1 (800) 553-2778 phone number 0 0 users reported that they have successfully reached CRST International by calling +1 (800) 553-2778 phone number Click down if you have unsuccessfully reached CRST International by calling +1 (800) 553-2778 phone number 0 0 users reported that they have UNsuccessfully reached CRST International by calling +1 (800) 553-2778 phone number
    Expedited
    +1 (800) 366-6350
    +1 (800) 366-6350
    Click up if you have successfully reached CRST International by calling +1 (800) 366-6350 phone number 0 0 users reported that they have successfully reached CRST International by calling +1 (800) 366-6350 phone number Click down if you have unsuccessfully reached CRST International by calling +1 (800) 366-6350 phone number 0 0 users reported that they have UNsuccessfully reached CRST International by calling +1 (800) 366-6350 phone number
    CRST Malone, CS
    +1 (800) 366-6361
    +1 (800) 366-6361
    Click up if you have successfully reached CRST International by calling +1 (800) 366-6361 phone number 0 0 users reported that they have successfully reached CRST International by calling +1 (800) 366-6361 phone number Click down if you have unsuccessfully reached CRST International by calling +1 (800) 366-6361 phone number 0 0 users reported that they have UNsuccessfully reached CRST International by calling +1 (800) 366-6361 phone number
    CRST Malone, Driver Recruitment
    +1 (855) 273-3007
    +1 (855) 273-3007
    Click up if you have successfully reached CRST International by calling +1 (855) 273-3007 phone number 0 0 users reported that they have successfully reached CRST International by calling +1 (855) 273-3007 phone number Click down if you have unsuccessfully reached CRST International by calling +1 (855) 273-3007 phone number 0 0 users reported that they have UNsuccessfully reached CRST International by calling +1 (855) 273-3007 phone number
    CRST Malone, Sales
    +1 (800) 443-0940
    +1 (800) 443-0940
    Click up if you have successfully reached CRST International by calling +1 (800) 443-0940 phone number 0 0 users reported that they have successfully reached CRST International by calling +1 (800) 443-0940 phone number Click down if you have unsuccessfully reached CRST International by calling +1 (800) 443-0940 phone number 0 0 users reported that they have UNsuccessfully reached CRST International by calling +1 (800) 443-0940 phone number
    CRST Specialized Transportation
    +1 (877) 377-0958
    +1 (877) 377-0958
    Click up if you have successfully reached CRST International by calling +1 (877) 377-0958 phone number 0 0 users reported that they have successfully reached CRST International by calling +1 (877) 377-0958 phone number Click down if you have unsuccessfully reached CRST International by calling +1 (877) 377-0958 phone number 0 0 users reported that they have UNsuccessfully reached CRST International by calling +1 (877) 377-0958 phone number
    CRST Specialized Transportation, Driver Recruitment
    +1 (800) 234-2788
    +1 (800) 234-2788
    Click up if you have successfully reached CRST International by calling +1 (800) 234-2788 phone number 0 0 users reported that they have successfully reached CRST International by calling +1 (800) 234-2788 phone number Click down if you have unsuccessfully reached CRST International by calling +1 (800) 234-2788 phone number 0 0 users reported that they have UNsuccessfully reached CRST International by calling +1 (800) 234-2788 phone number
    CRST Specialized Transportation, Sales
    +1 (866) 325-2778
    +1 (866) 325-2778
    Click up if you have successfully reached CRST International by calling +1 (866) 325-2778 phone number 0 0 users reported that they have successfully reached CRST International by calling +1 (866) 325-2778 phone number Click down if you have unsuccessfully reached CRST International by calling +1 (866) 325-2778 phone number 0 0 users reported that they have UNsuccessfully reached CRST International by calling +1 (866) 325-2778 phone number
    Dedicated Services
    +1 (800) 234-3112
    +1 (800) 234-3112
    Click up if you have successfully reached CRST International by calling +1 (800) 234-3112 phone number 0 0 users reported that they have successfully reached CRST International by calling +1 (800) 234-3112 phone number Click down if you have unsuccessfully reached CRST International by calling +1 (800) 234-3112 phone number 0 0 users reported that they have UNsuccessfully reached CRST International by calling +1 (800) 234-3112 phone number
    Specialized Transportation
    More phone numbers
  3. CRST International emails
  4. CRST International address
    201 1st St SE, Cedar Rapids, Iowa, 52401, United States
  5. CRST International social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
CRST International Category
CRST International is ranked 5 among 53 companies in the Freight and Cargo Services category