Crunch Fitness’s earns a 1.0-star rating from 423 reviews, showing that the majority of gym-goers are dissatisfied with fitness experience.
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Payment
I cancelled my account yesterday and I was told to pay $22.50 and I will be all good. it was stated clearly. and now I called to confirm, I was told that on the 28th, another payment will be taken on the 28th of this month. I was just not happy with the fact that I was not told this and then when I complained I was told that ohh most of the people were new which was not a valid response...
Read full review of Crunch FitnessTraining Pay
Started the job on Feb 17, 2020 as a personal fitness trainer in the Tampa Palms area.First week of training I was told I'll get paid for that one week then everything else is 100%commission which is also not true. The pay is biweekly so I figured I'll wait it out until Friday the 6th. The personal trainer manager told me I had to wait until Friday the 13th...
Read full review of Crunch FitnessTanning
I came in to spray tan, the girl goes to the booth to clean . So I go in get naked slather w a primer and the other cream that's provided . I go into the booth and it won't work, I look at the little screen and it has an alert that it won't continue due to a #16 error. I'm upset because she failed to check to c if it was ready to go in all aspects. I had to...
Read full review of Crunch FitnessBroken machines
Recently, there have been several pieces of equipment that have been out of order for weeks at a time. There are 8 stair climbers and 5 have been out of order for about a month. There are 2 water machines and 1 one has been out of order for weeks. Typically this wouldn't bother me, but the time that has passed with so many things out of order is frustrating to see especially a monthly fee. It doesn't seem like there's much initiative to get these items fixed either.
Daycare
I have brought my child to the daycare maybe 4 times now and almost each time I've come to get him there is something that has happened. First time he was playing and they weren't watching him and he fell and hit his head please keep in my my son was just at maybe 10months old at the time and head a huge red mark in his forehead. then the second time he had a nickel in his mouth because they were not watching him again When my husband picked him up, this happened around the same age then the last time which just happened I walked in to grab my son, no one acknowledge me walking in Or out with my kid I could've been a complete stranger, I found my son that is a year old sitting on a table ripping through a magazine and as I was watching on of the girls who work in there walked up to my son said I need this grabbed the magazine out of his hand but yet left him on the table. Also with infants In the room I've noticed they are not following ratio which since I have work in daycares for six years with infants it's a 4 to 1 and they definitely do not follow. Also one of the girls that work in there has her son in there while she's working that she just sits with him on her lap the entire time. It really devistates me that me and my husband or myself alone can not trust a facility to watch our child that we pay extra a month to use because it's a contest worry that we have to keep checking on him. Please if someone could address this issue .. -a concerned mother
Cleanliness and Health Hazard
DATE: 3/3/2020 The Crunch corporate club in El Cajon is extremely dirty. In light of the Coronavirus, I brought Lysol wipes to protect myself form germs. The amount of dirt each wipe picked up was unbelievable. California is in a state of crisis due to a growing number of Coronavirus incidents and report death. Your club shows no signs of concern for...
Read full review of Crunch FitnessPersonal Training
When attempting to cancel my personal training after fulfilling the 12 month contract, I was contacted the front desk of the club. No mention of paperwork or contacting the Fitness Director was mentioned. After being billed an additional month, I was told that a 30 day notice was required, so I paid an additional month. Now I have been billed again, and for...
Read full review of Crunch Fitnessdisrespect to customer
Hello, I am a crunch member from last 2 years and I never had any bad experience with the service, so far. However, today my wife booked an appointment with personal trainer to learn more about equipments and what to do and how to achieve fitness goal. I was the one who had put some good words for crunch, so that she can join it. She met a personal trainer...
Read full review of Crunch Fitnessfront desk staff customer service
In particular I'm writing a complaint about a specific employee named Zach Snyder who on more than one occasion has been very rude. When handing out marketing cards several months ago I told him no thank you my friends are already members and with a very stern almost dismissive tone he stated than you should get new friends and walk away. Most recently the...
Read full review of Crunch Fitnessdirty
The crunch fitness is very dirty. The women's bathroom is disgusting. Toilet paper over filled onto the floor, the toilet paper dispenser is always empty. I actually had a lady ask me to pass her some toilet paper under her stall because the dispenser was empty. I know she was very embarrased to do that. The personal trainer with the long hair always in a...
rude and unprofessional management
The service I received at crunch fitness from the manager of the club was rude and unprofessional. He was condescending and arrogant. He was not helpful in resolving my main concern and issues. His name is iven he is the head manager at the Norwalk crunch fitness one alondra Blvd. He used profanity towards me. And argued with me in front of other customers and employees.
Read full review of Crunch Fitnessbilling
This morning at 6 am in the morning I was told that my membership was past due but I have proof that it was paid every month. When I disagreed with attended they asked me to leave and threatened to call the police. I was denied services that I paid for, lied to and publicly exposed Personal Private Information during the discussion. This is total not...
Read full review of Crunch Fitnesschristina (instructor)
I was in Zumba Class Sunday, February 9, 2020 which started at 9am at the above location. Christina, an instructor at this gym comes in mid class and I see her video the class, including me, and then leaves. This morning, I log into my facebook account, and see that crunch posted this video that Christina took on their facebook page without my consent. I am...
Read full review of Crunch Fitnesscharged for more than what I signed up for and no one getting back to me to given me a refund
I went to an open house and joined for 21 dollars for the unlimited tanning. The fitness center opened and had no tanning yet. I was billed 25 dollars and complained got a free month. Woopee I don't even workout there I only joined for the tanning. I am now being billed 25 dollars for nothing and no one is getting back to me, I asked to lower the cost to...
Read full review of Crunch Fitnessmembership and discrimination
To whom it may concern,
Today, I had conversation with Franklin, the co owner at the crunch in Killeen.
I was very alarmed that he would have this type of conversation with me.
He told me on my way out the door, that I had two choices, but then only provided me with one real option- to come work out alone for a week and threatened me with kicking me out of the gym.
I signed a contract that did not stipulate I can not work out with friends or family. In fact, I see couples and trios more frequently than I do people working out alone. So does this mean that I pay full price for a membership that excludes me being work out with friends and family?
I firmly believe this was solely due to me being a woman. Had I been a man, in shape with my friends, this conversation wouldn't have taken place. I asked him why. He said it was
Base on my "appearance and perception".
I would like to mention that franklin also acknowledged that I have brought at least ten people to the gym in a month, because I like the facility. And he also said he did not want to lose me as a member, yet he felt like this was his only concession due to his superiors. Some of the members I have brought to crunch are professional athletes as well. I am bringing in more people than some of the current employees. Why would you want to eliminate a member that supports the gym on this level?
After I had this conversation today with Franklin, I do not feel comfortable coming to the gym with my family or myself. There are many people that work out together at the gym.
A trainer has a whole schedule. I come in two or three times a week, with the same person, whom is my boss and we work across the street at signature care. I have never had a desire to train people, although Franklin offered me a position to train in the future. Which made me wonder why are all of these conversations even being had about me.
This was a slap in my face. I am a professional athlete. I am a massage therapist, a special education advocate. I work out with people because I enjoy their company. It is therapeutic for all of us. I have a masters degree in psychology, but I don't need any of that to see clearly what this is.
When I spoke to him again, he would not provide me with any more information to contact corporate for a complaint because he insisted I was attacking his livelihood. So I had to find this email contact myself, after waiting four hours for him to call me back.
If at all possible, would someone be willing to call me and discuss in detail the contract i signed with my membership, as to none of these stipulations being announced.
Thank you for your time,
Briatney
obtaining a membership
I just tried going in to buy a membership and pay for the whole membership for 6 month term for 59.99 +tax. They refused to give me a membership and instead said they would take my banking information and bill me monthly. I said [censored] no im not giving you my banking information because im wanting to pay for it up front. I said to the girl at the desk that i...
Read full review of Crunch Fitnessequipment-leg press
My name is darrin, I've been a member at crunch fitness for a while now. I love most of the things that they have to offer. Except the leg press equipment that has been broken for over the last 3 months... Really this is an all new gym? Crunch fitness!!! Management has avoided all requests for progress on the repair or replacement of this machine, and...
Read full review of Crunch Fitnessovercharged & been asking for a refund for 1 + months
Gardy is the representative who signed me up for a gym membership (peak) to be exact. He promised me a $1 promotion fee to sign up. When I got home, my bank statement showed $88.95 deducted from crunch fitness at reseda location. This was the first week of december. Tirrell & randy have had me in a limbo without any sign of a true refund since then.
Read full review of Crunch Fitnesslack of professionalism
Hello,
My name is Angela Franco, I'm a member at the Fall River location. I'm writing you to have my membership canceled and get a refund on my remaining training sessions. I only opened a membership there to train with Justin Simmons, a couple months back he reduced his hours which didn't work with my schedule and now he is no longer with the company. I have no desire to train with anyone else especially being that my work schedule doesn't allow me to be there without my son as well as I'm moving to Georgia as of January 1st. I will no longer be able to even use my membership in Georgia since there are no locations local to where I'll be living. I have tried contacting the Fall River location and either been told the manager is not in and today I had gone in in person and was told they were in a meeting and couldn't speak with me for at least 20 minutes. Hopefully you can help me resolve the issue.
Thank you,
Angela Franco
gym
I canceled my membership after the year was up. I paid the next month in advance then canceled. Crunch gym told me everything was done. Month later they charged me $36.27, $36.27, $26.65 on dec 2, 9&27. I called 5 times talked to two managers and they keep giving me the run around! They keep pointing finger at accounting. Accounting told me it was fixed...
Read full review of Crunch FitnessCrunch Fitness Reviews 0
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Crunch Fitness emailsinfo@crunch.com100%Confidence score: 100%Support
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Crunch Fitness address22 W 19th Street, 3rd Floor, New York, Michigan, 10011, United States
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Crunch Fitness social media
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