CVS
Reviews and Complaints

Please see the attached police report regarding a reported incident on April 4, 2019 at the CVS store # 8958 on 5044 Ambassador Caffrey Pkwy in Lafayette, LA.

My family spends thousands of dollars at CVS each year at the pharmacy and participates on the rewards program that is tied to my wife's cell phone# [protected].

On the afternoon of April 4, 2019 my wife and sixteen year old daughter picked up some prescriptions at the pharmacy and continued to shop in the make up and jewelry section of the store. They were subsequently approached by a lady who inquired if they needed help with anything. My wife indicated that they were just browsing and deciding what to purchase. Several minutes later, my wife and daughter made their way to the check out counter and purchased almost $70.00 in items and my wife used her rewards number at the time of check out.

After leaving the store, they remained in the car for more than 10 minutes as they tried on make up they had purchased. They drove home and about an hour later my wife brought me her phone so that i could listen to a voice mail that she thought was a prank call. While listening to the voice mail from an officer Beasley (see attached), there was a knock at the door by two police officers who indicated they were simply making contact. I called officer Beasley (#13097) of Lafayette Police Dept while still at the front door with the two police officers and put him on speaker phone so all could hear. He indicated that CVS had captured my wife stealing on video and he had reviewed it himself and asked my wife to return what she had stolen. Apparently the store manager had made the call to the police after one of his employees had accused my wife of stealing and he asked the officer to review the video. Our response was one of disbelief and we immediately indicated that it was impossible for them to have proof because my wife had not stolen anything and had, in fact, made purchases. Needless to say, we received idle threats from the officer and my younger children who had by now come to the front door became visibly upset.

After the officers left, i contacted the store manager and he told me this was out of his hands. It took several days and when i finally reached the police officer they said this issue was now closed and they never let the accused (even though they had promised to do so) know they are no longer a person of interest. I called the CVS store manager and he said as far as he knew we are still being accused of this and the police will not return his calls.

I contacted CVS corporate for customer relations and was given a case# [protected] and was promised a call or email within 48hrs. I waited 72 hours and after no response, i called again and referenced my case# and was promised a call or email as soon as possible. No call or email ever came. I then reached out to investigate who the district manager is for this area of Louisiana. I was told it was Aaron Stall and was put into his voice mail. Needless to say, after multiple attempts and voice mails left for Aaron i have yet to receive any contact from Mr. Stall.

In the meantime, we have moved the thousands of dollars we spend in Rx to a local pharmacy who cares about their customers. As someone in professional sales for more than 20yrs, I am astonished that I have not even been acknowledged. I understand that CVS is a multi-billion corporation that is virtually unaffected by losing a single customer but i am appalled that at least the regional or district managers have not made even an attempt to show care and concern.

On the other hand, I am not letting this go until I am fully satisfied with what is an obvious burden for reconciliation on the part of CVS. Maybe CVS can get away with hurting the poor and uneducated without recompense but this will not be the case this time, I assure you.

My contact # is [protected]

I love CVS pharmacies, but there is one that I do not have the same feeling for, any longer. The CVS at Vermilion and Fairchild, in Danville, Illinois was once a very friendly and helpful store location at the check-out counters.
At this location, the last 2 times I have stopped there (and this is the last time I will go there), when I have gone to checkout, I am not welcomed, or asked if I have a CVS card, or if I found everything alright. I was not even thanked, or asked to come again. I just got very stoic, and very cold reception. I received no coupons, even. I have a feeling that they need to be retrained on customer service, and checked up on this. I am truly not one to complain, normally, but this is an instance where something needs to be done.

This is a repeating problem and the second or third time I have contacted through this system to ask for help in getting it resolved.
The current incident has been ongoing from 5-02-2019 and remains unresolved today, which means unresolved until Tuesday due to the holiday weekend.
I am treated for major depressive disorder and I have had the same doctor and the same medicines for over 20 years. I have used this specific CVS for probably 8-10 years.
If I take in a written prescription, they are great. As long as they just have to look at the prescriptions, it is filled out correctly, it gets filled timely. My problems arise when I am out of refills and the doctor needs to be contacted. I am on a cocktail of medicine that has worked for me for 18 years. It is imperative that I take the meds regularly, in the same amounts on the same days. I see my psychiatrist once every 90 days. He gives me a written prescription and 2 refills. I try very hard to make it back in those 90 days so that I do not have to work to get refills, but sometimes it just does not work out. This cycle I needed refills because I was in ICU with my mother for over a week and did not make my appointment. Therefore, the doctor had to be contacted. I have been out of meds for over 3-4 days twice because of this issue, which means 1. It is very difficult for me to work 2. I emotionally and very unstable, and I become physically sick because it is like going off drugs cold turkey. This time, knowing this is always a problem, I started contacting the pharmacy and the doctor on
Monday 20th early in the morning. My doctor's office assured me that they were faxing in refills that day. Knowing this is a continuous issue I followed up
on Tuesday, the pharmacy did not have any record of a fax, but they stated, "they sent a fax to the doctor." The young lady on the phone said no problem I will fax it right now. I knew she was doing it on the computer because in a few seconds later, she stated, "it's done." I tried to explain to her that the doctor would require and old time fax and did not have the program to get online faxs' She just kept saying she had done it. By the time my break was over she was obviously not understanding. So, I called the doctor and told them that the pharmacy said it had not received any refill requests. The doctor's office stated they had sent it, we verified the fax number they had, and they said they would resend.
Wednesday morning, I called the pharmacy first thing. They still claimed they had not received an answer to their fax and had not received anything from my doctor. I explained again, the problem with the fax issues and they assured me they knew what I was talking about and would do it "right now."
Wednesday afternoon, pharmacy still states they have received no word from my doctor, and they will fax again.
Wednesday evening, the pharmacy still had not heard from the doctor and instructed me to call him and tell him to fax it to them……..really?
Thursday morning contacted my doctor and spoke directly to the physician. He stated it had been faxed repeatedly and remained on the line with me while he faxed another copy. Thursday after I was off work, 4:30 ish I called pharmacy, they stated they had not heard from or spoken to my doctor and again, instructed me to call them today and have the fax it AGAIN. I explained that my doctor had personally faxed it and I knew it was done. The person stated that she did her job the same way all of the time and if it would have been faxed she would have taken it directly to the pharmacist. I explained again, that I would really like to figure out what was causing this issue. She again, told me to call my doctor.
I spoke to the pharmacist who assured me that they had not received a fax or call. I explained that this was a continuous problem and I had not been totally out of two of my meds for two days. He stated he would call my doctor first thing this morning. PROBLEM IS, my doctor is out until Tuesday, which is why he personally got involved in making sure this was done. The last time I was out of medicine due to this same issue with this same pharmacy it resulted in some very difficult times for me and for my family. He wanted to avoid that as much as I did.

So here I am Friday, May 24, 2019 without any prescriptions or any POSSIBILITY of getting one until next Tuesday. That would be assuming they can do in one day, what I had been trying to get done for four days. I am a first-grade teacher, this is one of the most difficult and busy times of the year and it is very stressful, we are physical moving our residence and my husband is 77 years old and not in great health.
I am not blaming anyone; it appears everyone is doing "their job." However, every time it happens, they finally fix it after a week or so and then it happens again. Why doesn't sometone find out WHERE the glitch is instead of just giving me medicine. Obviously, there is a problem with fax communication between these two offices for some reason.
I believe the attitude of the pharmacy is like I am missing my vitamin D pills because they do not have any respect for the importance of medication management for emotional disorders. If it was heart medicine, I bet this would have been resolved the first time it happened.
Bottom line is that I will end up being without two of my medicine for 6 days, at the very least. During those 6 days I have to close out a year of teaching with all of the reports and moving that involves as well as pack up my own house and coordinate a residential move. I have not doubt that I will receive the medication between Tuesday - Thursday, but I know they will not address the problem and figure out what is happening. It is just a blame game to all of them. "it's not my job" issue. I have clearly been informed by the pharmacy that the had done what they could do, and I needed to contact my doctor. My doctor has the same stated, except his office has "supposedly" called in and left a message for the prescriptions, (which the pharmacy did not receive).
I hope you and your family have wonder holiday and I would very much appreciate it if, after the holiday, this issue be addressed BEYOND just getting my medications filled. You can attempt to contact me by phone, but as I have stated, I am a teacher and not allowed to have my phone out during school hours, except during breaks. Please contact me by email if at all possible.

Linda Norris
[protected]@outlook.com

I am a handicapped person. The workers and/or staff in the CVS store in East Hampton, NY are always using all the shopping carts to load the shelves or for their own purposes, leaving none for the customers. Why can't the company provide the staff with something else to help them load the shelves instead of them using the shopping carts? I complained to the manager, but he just shooked his head with no response.

Do you not have any sympathy for the handicapped?

My name is Francine Monica and I have a serious diabetic condition which requires me to test my insulin level about 10 times a day. I was recently notified by CVS (5/16/2019) that they have impemented a new rule and will no longer fill my prescription for the test strips. They advised my that they are only following Medicare's standard utilization for the test strips which only alows testing twice a day. I was also told by a company representative that CVS was unhappy with their medicare reimbursement. However, if they accept Medicare at all they should not discriminate against me.
I contacted Medicare and was informed that they provide strips if needed more than twice a day and that certainly is my situation. My doctor has approved the number of strips and CVS is going against the advice of my doctor, placing my life in jeopardy. The action by CVS to put my very life in jeopardy is deplorable.
I can be reached by phone at [protected] or by mail at 391 N Dorchester Rd., Wentworth, NH 03282.

The cvs in pearl river New York refuses to sell syringes to customers without a prescription when in fact that is one of the only 2 pharmacies that are permitted to do so. The 2 pharmacists working during the day always say they dont have any. And when I insist that they do have them they say either I am wrong or they save them for customers with prescriptions. And 50% of the time I refuse to leave they find them or give in the 2 pharmacists on the night times shift (11pm to 7am) I think always give them to me without an issue. When the 2 day managers and/or pharmacists found out they were giving them to me they were severely reprimanded for doing so. And the new city branch stopped carrying them years ago, or if they do they dont let us non prescribing customers know. They say they no longer carry them . And what's makes this matter even worse is that these are the 2 of 3 branches in all of Rockland county that are open 24hrs. I wonder what addicts are supposed to do. I write this to you because my son contracted the HIV virus from having to share a syringe because he no access to a clean one. They are forced to use old ones which can lead to infections, hepatitis c and b. I have hired a lawyer and firm for over $300, 000 to file a wrongful death/negligent homicide, etc. Please contact me to let me know what happens and my law firm. My email is [protected]@optonline.net or [protected]. Pharmacists should not lie directly to ones face. I have seen sealed full boxes on the shelf when they say they dont.

Hello.
For the last two months i was charged for a prescription that should have been covered by Medicaid. I was told in March and April the prescription was not covered but miraculously in May Medicaid covered my prescription. When i spoke to the pharmacist, he said to call medicaid. I called medicaid and they stated it should have been covered. I am very angry about this because it took alot to pay for those prescriptions. Now who is going to reimburse me?

My name is Marjorie Gross and on 5/6/19 I went to your Minute Clinic in upper marlboro, md to get vaccinated for a trip to Portugal, Spain and Morocco. I was told I need three vaccines (Hep A, B and tyroid) and was charged over two hundred dollars. I was also told I need to return next month for another vaccine and then return again in 6 months. A week later, my son & daughter-in-law (R. and W. Payne) told me that they went to your Minute Clinic on Annapolis Road, Bowie, MD and were vaccinated for the same trip overseas. They were told they only needed two vaccines and only need to return in six months to complete the vaccines. Also, they were only charged one hundred thirty some dollars. I want to know why I was told I needed three vaccines when in fact I only need two vaccines according to the CDC?

I spoke Laura in your customer relations and Sue, CRM1082029, in your corportate contact center. Sue stated she would get my information reviewed and get back to me as soon as possible.

To resolve this matter outside of the court system, I want CVS to refund the overcharges for the vaccines and correct the misinformation going on within your various Minute Clinics.

I am a very good customer at the CVS in Trenton Georgia! My son is a type 1 diabetic and my husband and I get several prescriptions filled there monthly as well...I called 2 days ago to get my pain medication filled and they said it would be the 15th. I called this morning for them to fill it and they informed me they could not fill it due to not being able to order narcotics...due to going under new management? I often call only to be on hold literally for over 30 minutes and have shown my phone to the manager as I am walking in the door...For her to only roll her eyes at me! The only reason I use this pharmacy and continue to do so is for the hours and we a re in a very rural area with not alot of options.
Nejuana Tipton, Stephen Tipton, Gary Kyle Tipton...Look up how many prescriptions we fill there...It's alot.
Something needs to be done about this pharmacy.
I have used CVS in Bossier City Louisiana and never had these issues.
If anyone cares my contact info is [protected]

My grandson has ADHD and when his last refill came up CVS only had 20 of the 30 pills he needed. They said if they filled it be would lose the other 10. Usually a pharmacy just fills the remaining when it comes in. So his doctor wrote a script for the other 10 to cover it. They are refusing to fill it until the 29th. So he is at school today with no meds, which is a very big deal

If I could give no starts I would.. the lady that worked at the pharmacy last nights overnight shift Is racist. I went there to get insulin syringes, which is something I usually get there all time and I call ahead to make sure they have it. Well I called ahead and she did say she had it . When I drove to go get it and I walk up and tell her that I just called, she went and grabbed the item, scanned it, then pressed a button (probably to void the transaction) then she told me that the item doesn't show up on the inventory .meaning she cant give it to me because it wont charge . I told her to grab the same brand, but a different size and scan it.. it worked and I said for her to just scan it and I'll pay for it but I'll get the size I need instead. She said no.. shes playing with peoples health and my life depends on weather or not I am able to have this item. Just because she didnt want to sell it to me, she refused to sell it to me when it's against the law for her to have it in stock, in the store/pharmacy, but all of a sudden it's not showing up when shes scanning... I'll remind you that I come here once a week and buy the same exact item the same exact size I requested... this [censored] wants to play God for her 8 hour shift and deny people of what is their right to purchase. Horrible customer service . The pharmacy should be ashamed and embarrassed of hiring someone like her. I asked speak to a manager and she said I am the manager... then she quickly changed it and said "the manager isn't here" then why do they have this idiot working alone running the whole pharmacy? Shes a waste of human life and I hope one day she is in the same shoes as me and gets denied something she needs that is vital and detrimental to the point that she can die if she doesn't have it.. karma is a [censored]

Date of this incident was 5/9/2019. This was the straw that broke the camel's back. After constant rude encounters with the pharmacy employees, waiting forever to pick up prescriptions and the list goes on, I decided that I don't have to put up with this anymore. I arrived to pick up a prescription for furosemide (water pill) and waited in a long. long line. When it was my turn I gave the clerk a GoodRx coupon and asked where the restroom was. She replied rudely that they don't have a public restroom (can you believe that?) but I could go next door to the grocery store. She had no idea what to do with my GoodRx coupon but told me to move to the next window where I waited and waited again. Eventually I was told they would call me back to the window. And eventually they did and told me the coupon wasn't good-I understand-But then I had to get back in an even longer line. Remember my prescription was for water pills. I will never go in that dirty, nasty store again. It should not take all afternoon to pick up a prescription. And next season I will use another drug company. Enough is enough. Most of the employees there appear to hate their jobs. Thank you.

Statement # [protected]
re: Michael Agnew
11831 Garden Circle East
Fishers, IN [protected]
[protected]@ 9825 E 116 prox., Fishers, IN
Balance owed - $20.70 Service on 12/18/2018/Rx#90184 generic Myfortic
Reason Stated - PTR - Patient Responsibility

Summary of situation: Allegedly owe for a part of Medicare Part "B" prescription
Statement only received - no invoice prior - no detail

Per Medicare EOB and Medicare Gap EOB (Anthem Bc Bs Plan F), the Medicare allowable was covered in full. I was given no invoice or details in any form. Please have 3rd Party furnish some billing detail.
Thank you,
Mike Agnew

CVS switched my meds by calling the doctor and saying I asked for a cheaper medication. I DID NOT ask for a cheaper medication. The old SWITCHEROO. Would be interested to see how often they are STILL doing this.

From the Beasley Allen website:
"The Big Switch
In December 2008, CVS Caremark paid $36.7 million to resolve allegations of Medicaid fraud in a lawsuit filed by Bernard Lisitza, a former CVS pharmacist who processed prescriptions, and the U.S. government, which investigated and joined the False Claims Act suit. Twenty-three states opted to join the lawsuit as well.

Mr. Lisitza and the U.S. alleged that CVS pharmacies switched Medicaid patients taking ranitidine, the generic form of the heartburn/stomach acid drug Zantac, from tablets to capsules to get more money from Medicaid, which sets maximum reimbursement rates for the tablet form of the drug but not for capsules."

I live in st. Clair, MI, where I get excellent service from CVS. We have recently started spending winters in Arcadia, FL, so I am getting my prescriptions there in the winter months. First off, the cleanliness of the pharmacy in Arcadia is awful ... pills laying all over the floor and on the counters; service is very, very slow. I've had to wait on the phone 45 minutes to inquire about a prescription. I saw information online regarding a Losartan recall while in Florida, and called CVS about it. I couldn't get a straight answer, so I kind of just forgot about it. We arrived back in Michigan in late April, and received a letter from CVS in May regarding the Losartan recall. I called the CVS pharmacist in Michigan about it and he said they already contacted all their customers affected, and I should call the Arcadia store. All this happened in less than 5 minutes. I contacted the Arcadia store, and she told me to bring them the letter and my prescription and they would look it up. I told them I was back in Michigan, so they told me to take it to my local CVS. I informed them that my CVS said to contact them. So, after going back and forth about options, she said the pharmacist would call me to get information when they weren't so busy. That was 2 days ago. I felt like they just wanted me to go away. I am really contemplating changing pharmacists. You guys may be big, but you still need to be clean and offer good customer service.

Not an complaint - Please pass this along to the proper department. I am a CVS North Windham, Maine, customer who is currently overseas. I brought with me Multi-Vitamins Men's 50+ Advanced tabs. Strangely, there are two different color tabs in the bottle: one pale blue and scored across the middle, the other slightly darker blue and un-scored. The two colors are about evenly divide in the 65 tab bottle. I have never gotten two different color medications/supplements in the same bottle. Is this normal for this product? I am nervous about taking both colors and have stuck to the scored one for no real reason. I tried to insert a photo but could not do it here.
Please advise.
Irwin Novak