CVS
Reviews and Complaints

As a frequent customer I was taken aback when I drove up to the drive through window today and saw your employees appearance!
I, for one am not comfortable having a person with Blue hair and nose rings handling any part of my prescription process, I am sure there must be Some Kind of dress code in handbook.
It is just not a professional appearance.
This happened at you 21st Street store in Newark Oh

From Dr Hyman.
Renaissance physician Paracelsus famously said, "The dose makes the poison, " meaning that even harmless substances can become toxic if you eat enough of them. Many people ask me, "Is high fructose syrup really that bad for you?" And my answer to this question is "Yes, " mainly for this very reason.

In America today, we are eating huge doses of sugar, especially high fructose corn syrup. It is sweeter and cheaper than regular sugar and is in every processed food and sugar-sweetened drink. Purging it from your diet is the single best thing you can do for your health!
In addition there are many articles against this product, why in the world do you continue to use this POISON?

I was at Cvs today, with my daughter and the pharmacist was so rude yelled at me in front of my daughter. She has a double ear infection and a UTI! He didn't want to get her prescription I waited over one hour and he said I could take my prescription and leave
Then he changed his mind and decided to fill them
My son and daughter were crying
Prescription number 165-5864
My name is Karen Monteiro [protected] my address 325 Patriot Way, centerville MA

A cvs store manager in Katy, TX
KATY FORT BEND RD/Franz
Her name is Debbie, she is extremely rude, she has so much attitude towards a few customers. My entire family goes to this store and different times only this lady is rude. She has problems with manufacturers coupons. She stares people down when she knows she is in the wrong. When asked to speak to the manager she says I AM THE MANAGER OF THE STORE. She is the worst store manger you can't even complain against her at the store because she is the only one apparently in charge

went to the cvs store today located at 101 E Alameda Ave, Burbank, CA 91502. I came in to return Advil that I had bought about a week ago. The day I bought the Advil the cashier ran out of receipt paper which caused the receipt not to print the bottom portion. When I explained this to the cashier named Evet who was extremely rude and unhelpful she refused to return the Advil. She stated that she would not return the Advil although it was through no fault of my own that the previous store ran out of receipt paper and thats why the bottom part was missing. I then asked to speak to a manager who also gave me a hard time. Finally after 10 min. Of demanding my money back he refunds me without the tax. I did not get refunded the full amount that I paid because the oroginal price was 9.99 and I used a coupon and the afvil came out to 6 dollars. I was not refunded my full tax refund which is from the original price. Evet the cashier was very rude and stated that because of me they are going to be short now. She also wanted to keep my original receipt which had other items on it. Never never has this happened before. I demanded my receipt back. She fimally gives it back to me and takes a picture of it. What a joke cvs has become because of the terrible customer service. I want my full refund back that I paid. This cashier Evet gave me terrible customer service. I was not refunded the full amount that I paid and I want amswers. Well I call guest relations and the lying rep tells me that for my inconvenience she will load 10 dollar extra bucks to my card. Well i was lied to becaise that never happened. I call guest relations back and they refused ti honor it. Cvs is fraud and a total lie

My health plan through my employer now requires we use CVS for our prescriptions in order to be covered. I have filled multiple prescriptions with Store #5784 closest to my home and not once have they ever been able to deliver on their services. Wait times for pick up is 30+min every time even if the prescription is already filled. Wait times on the phone is the same or longer. I called today to confirm my prescription was filled since I never received a call after my doctor sent the order and I didn't want to wait in the store for over 30 min to be told they have not done it yet which is a very customary occurrence... someone by the name that sounded like "Shanitia" answers the phone after a 34 min hold with an automatic attitude. I want to make clear that I was respectful in inquiring about my prescription after the long hold time, she answered the phone with attitude before I was even able to ask my question. when I finally tell her I didn't appreciate her attitude, she starts screaming on the phone saying she is the only one in the store and is tired of answering the phone all day. She then starts to read out an address where I lived 18+ years ago ; I have filled several prescriptions at this store with my current address where I have been living for the past 15 years. I was not sure why was she yelling out such an old address, she continued to interrupt and speak very loudly and angrily if I tried to ask a question not letting me ask or answer any questions. im not sure who this person is but working answering phones or at any customer service job is not well suited for her. CVS has to do something about their service to their customers. Customer service at store #5784 located at 10013 mcmullen rd Riverview Fl is non-existent.

I was dropping off a prescription that I believed was $0 co-pays because I called my insurance company couple hours before dropping it off and told me it would be $0 co pay. Especially after explaining that I was homeless weeks ago. So I went to pick it up and they explain to me it wasn't. Basically pharmacy technician was rude talk to loud not Private to me.

CVS at Professional Dr in Holly Springs NC is the most awful pharmacy I have ever dealt with. my doctor prescribes a significant amount of pain medication every 3 mos, and I always have to call the pharmacy a week in advance or 2 weeks in advance to ask that they order it. It is not an expensive medication ( my physician has informed me it is very reasonably priced) and they just will not order in advance or keep in stock for me. Ive gone there for over 4 years but will no longer do so, I should not have to call a drug store to order drugs for my rx, there is no reason that they cannot order knowing I will be in to pick up every 3 mos., I have been given so many different stories as to why they never have in stock, and am treated rudely or spoken to condescendingly and refuse to go back/ I have spent thousands of dollars over the last few years but I will give my money to another store that actually provides customer service. When I asked the pharmacist who she reported to so I could submit a complaint she would not tell me. I will be cancelling all RXs at this chain, they are awful

On June 9 2019. My 17 year old daughter went into the Plainview Texas CVS to purchase over the counter ibuprofen. The clerk Sonja was rude, condescending, and belligerent to my daughter. She asked her age and then asked her diagnosis and the reason for the purchase. She then physically removed the product from my daughter's hand. She then marched her outside to my spouse who was waiting in the car to question my wife about her age. She also spoke on Spanish to other customers about the situation. Research has shown there is minimum age limit to purchase ibuprofen. This is unacceptable

Since June 7th - present

CVS # [protected]

Our local CVS stores have been out since June 7th. We have been to five stores in the area.

Please improve the distribution of this drug in our area. Our primary CVS is 799 Rockville Pike Rockville, MD. The Pharmacist has been helpful and sympathetic but the store is not receiving the drug.

Please improve!

Best,

Sam Pearson

Cvs increased my prescription for sertraline for 50mg to 100 mg. My psychiatrist and my primary care doctor did not increase my medicine. Cvs pharmacy told my primary care doctor that cvs gave me 50 mg sertraline. The bottle label says 50 mg but when I took the bottle to the pharmacy the pharmacist said the pill was 100 mg and that I switched bottles. But the date on the present sertraline bottle is May 28. I couldn't have switched bottles because the date was just 13 days ago.

Why is CVS no longer accepting bcbs insurance? I stopped going 2 walmart to go to u. Is there an explanation for this? I live n a small town and only have 3 pharmacies. One is walmart the other is privately owned, and is not open on Sunday's and closes at 5 on the other days. Not real convenient. This town would not survive without the factories. And I know that biggest factory here also uses bcbs ins also. So I know that is hundreds if not thousands of prescriptions that had to be turned doing by you. I would like 2 have an answer, please.
Sincerely. Alice Anderson
[protected]@gmail.com

I purchased a $40 Kohl's gift card for my Grandson at Christmas (Dec. 23rd), when he went to use it in Idaho (where he lives) he was told that the card had not been activated. He sent it back to me (including the cardboard it was in). I took it back to the CVS on Muirlands Blvd in Lake Forest Ca (where I purchased it). I was told it was not their problem that I needed to go to Kohl's, which I did. Kohl's informed me that as a third party seller it was a CVS responsibility, so back to CVS I go with all my paperwork, including my receipt showing the card had been activated. The Manager or Asst. Mgr. called someone after hanging up they gave me an 800-655-0554 to call which I did, gave them all the info (all the card #'s) was told they would look into it. I have called every two weeks and still get the same reply that they are checking on it.in the meantime I am out $40 and my Grandson does not have a Kohl's gift card. If, as I have been told they don't give refunds on gift cards then I would still like a valid $40 Kohl's card. #'s on the card UPC [protected] Card #[protected] Control #[protected] Bottom # [protected] Pin 3565.. numbers on
the cardboard holder 799366356940006219873919057756...[protected]...[protected] Amount on outside says $25-$500 however on the back of the card itself it says $25 although you wouldn't see that until it was being used for a purchase. I do know that when the manager saw that she told someone to go pull all the Kohl's cards of the gift card rack. I want a resolution to this as it has gone on way to long and I am still out $40. which was on my Visa charge card.

Drop a prescription off at 9:26am cst was told it be ready by noon did not receive call or text went back to location at 12:47 pm to be informed that the medication was not available and she had ordered it and it would be in tomorrow was told she had four of the pills I could take today and was asked to hold as I sat in the drive thru when Dakota returned she asked for my information again which prompted me to leave the drive thru and go inside this was a terrible experience will not be using cvs pharmacy any longer they were not only incompetent but very rude

I wents to CVS, West Main St, Danvillel VA this am at 9:30am to pickup a RX for my Father, There was 2 techs in the pharmacy along with the pharmacist, the black tech was at the consultation window working and the white tech was on the back side near the drive thru window, when I walked up there was no one there and no one at the window, I stood there and was never acknowledge by anyone there including the pharmacist, no one ever came to wait on me but when a black lady walked up black tech said "Hey Mrs Walker" and Mrs Walker responded back the White tech then left her station and walked to the left and around the back and up the side to where Mrs Walker was standing with 2 RX's that she picked up on the way and waited on her when I was already there and had not even been acknowledge, this is not the first time this has happened at this store the white tech that is working today is rude and abnoxious and should not even be able to work with the public. I have complained about this before and your rep called and apologized for them but what is this going to accomplish. Does my money not spend like Mrs Walker's money spends or are you all just racist against the white people, as far as the pharmacist goes the last time I complained I was told that she was new, what is her excuse now, You all have a real problem at that store and you refuse to do anything about it because the same ones are there. The black girl working is nice but she doesn't like to work the window. If there is anyway I can get my mother to switch pharmacies I will be doing so. People complain about CVS all the time, I think you all need to start listening and doctors do not even like to call CVS because they never are able to get through. So please continure to sit in your Ivory Tower and ignore what people are telling you and see how long you stay in business

Hello,
My son takes a daily antibiotic, generic Bactrim. The last 2 times I have ordered refills to my local store the medicine was not sent when promised and no one at the store was able to explain why. I then Had to go across town to another CVS to pick up the medicine. The first time this happened, I was told by a pharmacy tech that the medicine was expected the next day. When I arrived 2 days later, I was Told it had not arrived and no one knew why or if it would ever arrive and I had To at that point go to the other CVS across town. Just recently I called To order the refill on Tuesday (5/28) and spoke to a staff member, explaining what had happened last time. I received A text the next day stating that my order had arrived. When my husband went to pick it up on Saturday he was told it was not there, had not been sent, no one had an explanation and it "might" arrive on Monday. This is not acceptable. I am disgusted by the lack of care put in to providing people with their medications.

I placed an order on line for photo magnet. I came to the store to pick it up and insted of magnet I got photos. Regular photos. They asked me to wait while they will quickly prepre it.in that time there was a line of customer and one person to take care my order and same time to receive all those customer.
I was patient and understand her situation (let me mention I was waiting with 4 month old baby). And then, the lady came to me and show 12 magnet that was ready (out oif 18) and telling me she dont have more magnets! I wish she could check before and not have me waiting for 40 min!
Then she call the manager, he was rude! No intense to help or to figure a solution and he was fighting with me when I asked no to charge for the regular photo (cause I didnt asked for it!
Worse customer servise! And for a manager - a shame