CVS
Reviews and Complaints

Today I waited over 15 minutes at the drive-thru window with only one car ahead of me. To call in a prescription yesterday I waited over 10 minutes on hold trying to speak to a human being. When you speak to anybody in the pharmacy about this ongoing problem they kind of just say well we're short of help we're going through a redesign are over the last few months it's been we're short of help they close down the pharmacy which was by the way 5 miles away from this one and downtown Camden which means people would have to take a bus to get prescriptions at this one or drive. They can use all the excuses they want however it just boils down to not having enough help ever. The employees are so burnt out with complaints but they only can do is shrug their shoulders and stay semi calm while you're trying to tell them how ridiculous it is that it takes almost 20 minutes to get a prescription. I talked to corporate before on this over the last 3 or 4 months twice and there's never ever a solution they just say well we'll talk to the district manager and will have them give you a call. When she calls she says the same thing yes this is not going problem yes we're short of help yes we're trying to do something about it please be patient with us well it's been 4 months and every time there's a new excuse or a new problem but it boils down to not having enough help and a total lack of concern because the only other Pharmacy within miles is a CVS or Walgreens which are managed by the same company as each other so you can see that when there's no competition there's no need to do anything about the problems however researching this I find this is a company-wide problem and they could care less about it

I tried to be patience, but each time I call the length of time of being on hold gets longer and longer. On today, which is July 12, 2019, I was calling CVS to make sure they received the prescription from the doctor so I could pick it up. I called at approx. 9:01 and someone answer the phone to tell me that they had four calls before me and they put me back on hold. I remained on hold until 10:00 before I hung up the phone. Every time I called CVS on 79th /Western I can expect to be on hold for at least 30 minutes before I talk to someone. But on this day, July 12, this wait was the longest. I have never experience this before at CVS. The CVS I was originally at on 82th/Ashland closed. I have other complaints that I can deal with, but this one is ridiculous. Do you as CVS Headquarters, plan on doing sometime about this? Is customer satisfaction important to you? Well I am a unsatisfied customer. Please do what's needs to be done to improved your customer services.

Thank you,

Shenell

To whom it may concern. We are family who have been customer at this cvs more than 20 years. And for the FIRST time they have hired some young girls one is by the name of crystal. When my mother asked for a receipt for her purchase. She gave her an attitude and told her she couldn't give her one or print one out for her at the time. So my mom decided to return the products because she needed a receipt y mom called me upset because they were giving her an attitude. Now i go back and the same girl takes care of us and again with an attitude. Didnt know where the products were left because they werent put back. My full time job is to do customer service my self and we are very disappointed !

I went into the Anoka, MN location store approx at 6:01 pm. I stood in front of the photo counter for roughly 2 minutes. Initially no employee was behind the counter however In the 2 minutes I stood in front of the counter I had 2 employees walk passed me and say absolutely nothing to me. A customer walked up to check out, one employee (shoulder length curly hair) checked out this customer and they left. Then one (of the two) employees was purchasing a few items while the curly haired woman checked her out then another customer walked up. In the meanwhile, I am still standing in front of the photo counter. The employee who was cashiering, curly haired (finally noticed I was standing there) and asked ‘if I needed something'. I asked if they had time to take a passport photo. She (curly haired woman) took a few steps towards me and said ‘I can't be in two places at once' and went back to her register to help the customer who came up to her counter. Mind you all 3 of the customers she ‘checked out' showed up after me. At that time I walked out of the store. I was only in the store for 2-3 minutes and as a paying customer I felt I was not treated fairly and was only bothering them nor did I seem to matter to either of the employees. The store was not busy what-so-ever and had all of 5 cars in the lot. No customer should be treated that way nor should an employee of any company state ‘they can't be in two places at once' and make a customer feel like they are bothering them while it is an employees job to help me. I rarely go to CVS to begin with and with this incident will never be going there again or referring people to your stores.

Please refund my $120 immediately ! I did not buy anything online I never shop Online ! I need the $120 back right away
Yesterday 7-5-19 I was clicking on coupons
Today 7-6-19 I was charged $120
Barbara Daugherty
cell ph [protected] please text me (no phone while working)
email [protected]@yahoo.com
Old National Bank is my bank
I will giver you my account if you need it you already have it because you have $120 of my needed money

You and a couple of other pharmacies are carrying an OTC product that is expensive and has never been shown to be efficacious. Prevagen has only been tested by the company, never by outside researchers. It's claims about an ingredient that comes from jellyfish that helps memory is totally misleading and in fact, this substance is likely destroyed in the acid environment of the stomach. This misleading advertising preys on families where early memory loss and dementia are of major concern. This seems to be a financial issue without concern for the consumer. Why wouldn't you take a stance and not carry this product? The FDA has filed a lawsuit against the company in 2012 for misleading and false advertising and this suit has not yet been decided. It is unlikely any reputable physician dealing with dementia patients would recommend this product because it has not been shown to improve memory.
I urge you to use your conscience and not sell this product. Although I am a physician, I have no vested interest in this matter except on a social conscience basis.

Feb 23 2019 and June 25. 2019. Prescription for name brand Klonipin. Both dates we were shorted exactly 29 pills of a 90 fill. Every month other than these 2, the bottles are initialed where the count is circled. These 2 months the quantity was incorrectly circled. I have a case # [protected] and have followed up 2times. Promises of this issue being escalated to a district manager have left me without a phone call to discuss. Law enforcement has been notified, DEA has been notified as well as a complaint filed with the Texas Pharmacy Board. This is completely unacceptable!

I received a message last Sunday evening in regards to my issues at the CVS at 969 High Ridge Road in Stamford. The pharmacist was incredibly rude! I was told that I would receive a call from someone from the field district team in a day or two, but nothing. So I am now done with CVS. You don't seem to care about your loyal customers.
The incident I had occurred on June 22nd in the afternoon. There was only one person working and no other customers. I was initially acknowledged, but then she seemed annoyed that she had to help me. No "thank you for waiting" or "how may I help you". She barely looked up from the computer. This isn't the first issue I have had with this CVS. The cashiers at the front of the store are just as rude. Not just to me, but other customers. I will be transferring my prescriptions to another pharmacy and never shop at CVS again if this is the way customers are treated.

This pharmacy seems to play games with me when it comes to my two medications. I take brand name Prozac and Vyvanse. This CVS pharmacy knows I will return every month, yet they never have my prescriptions in stock. They claim they have to order them, and the I SHOULD PRE-ORDER THEM. I explained that they are aware that I am a customer, and that every month I will need a refill, but still, they seem to think it is up to me to plan ahead to make sure they have enough stock on hand every month. I always seem to have to wait 5 days to a week to get my prescriptions from them. My other prescriptions are never ready on time, even when I call days ahead.

I feel that this is there way of trying to lose me as a customer. Perhaps they don't like my insurance ? Anyway I look at it as UNFAIR AND UNLAWFUL !

When technicians tell other that a prescribed cancer medication is an over the counter drug and then goes to get something off the shelf it's frightening. How many other people is this technician trying to "miss-prescribe to with neither the education or authority to do so".

I tried calling the pharmacy manager and the person who I had the complaint about answered the phone and left me on hold for an extended period of time.

On June 24th, 2019 at approximately 1:30 p.m. or 2:00 I went to the CVS Pharmacy on Lincoln Avenue to pick of a prescription that I had called about three times was more than a week late only to be told that the script was not in.
I called and both of my doctors called. On June 22nd I learned from the technician that the "technician" called the prescriptions in to the wrong doctors and reversed the medications from my PCP and my oncologist.

I called both of my doctors to ask them to call the prescription in and they had no record of CVS calling or faxing a script, My scripts have been on auto refill for the last 5 - 7 years.

When I arrived on Monday afternoon I was told my prescriptions was not ready they only had two of them. I was told by a person on the other side of the room in a second generation conversation that my medication was an over the counter drug. IT IS NOT. The conversation became heated when I addressed the pharmacist as to why a technician is trying to pass on wrong information about my medication and why is she debating about a script with absolutely no medical knowledge.

The pharmacist finally corrected her and said it is not an over the counter medication after the conversation became very heated and I informed the technician that I was not talking to her I was talking to the pharmacist.
She was loud, she was unprofessional and she crossed the line. I asked to speak to the manager who was not available. The pharmacist (a male pharmacist) was kind enough to call another CVS to see if my entire prescription was there. It was a 45 minute drive but it was worth not having to deal with that kind of ignorance in an environment that is predominately customer service. The technician whose name is "Destiny" is dangerous. She should not be telling customers what medications are or are not over the counter if she does know and she definitely should not be telling a customer whose prescription order is now two weeks late that it's over the counter. The pharmacy had a partial prescription which was 1/3 of the total script but I still had to pay the full price for a 30 day when it should have been a 90 day. I went to a different pharmacy thank God and the pharmacist at the new location was very professional and very customer friendly. "Destiny is not a nurse, doctor or pharmacist and she should stay in her lane when it comes to handling customer's medication. I pray that CVS does not allow this kind of behavior to continue it's dangerous for customers and it's legally dangerous for CVS. The CVS Pharmacy where Destiny works or pretends to work is on Lincoln Highway in Matteson, Illinois.

I personally do not have a complaint, but the CVS Pharmacy in the town I work in has had several complaint about not getting all of their qty of prescribed pills on Hydocodone. At first I thought it was just maybe an abuser, but when several others jumped on board I wondered if maybe the Kearney, MO 64060 store might have a problem with one of their employees taking the medicine. Here is a screen shot

I filled a controller narcotic prescription over several consecutive months at the CVS pharmacy in Ocean Township, NJ (located in Target). During the months of February to April 2019, I noted missing pills toward the beginning of my refill, ranging from 7-10 tablets missing. I immediately suspected coworkers and closely supervised my medication accordingly.

In April 2019, I opened a refilled prescription and found 10 of 30 pills missing. I contacted the pharmacist who confirmed inventory was correct, and she inquired if someone had access to my medication or if I possibly dropped the medication.

I since switched to Walgreens and have not had an issue with the last two prescriptions. Please look into this matter.

I purchased Sinex Daytime Congestion, Pressure and Pain on 6/23/19 at 1:13pm and the medication had expired on 6/2018 LOT #6167171961 from CVS Store #2160. Unfortunately, I took the first dose without looking at the expiration but after further observation I saw that the medication had expired last year. It is unacceptable that this mediacation was even on the shelf.