CVS
Reviews and Complaints

I visited the NC Minute Clinic on 05/14/18 and paid a 30.00 co-pay with my debit card.

I received a bill from CVS on 6/19/18 stating I still owed them the 30.00. I sent proof of payment to CVS on 7/16/18. The company completely ignored and sent this bill to a debt collector. I'm done with CVS. I've used this company for many years and they've not been the best. Transferring my prescriptions and my shopping to another drug store.

CVS on 6701 on North DaleMabry Tampa fl has a problem with refills and I'm not the only one that this happen but I call for my refill and there was one missing singulair 10 mg I call again and they call because I have more medicine to pick up I call a 3 time and went I get to the pharmacy they tell me that I pick up the medicine on 8/8/2018 and I wont get more until oct of course after they make me believe that they will call the insurance now I wont have my medicine until oct is not fair that they charge my insurance United Health and my copay for something I dint received also the drive thru is a nightmare I cant walk much so I have to wait
I'm looking for another pharmacy to switch as sooner I find it I will be leaving

I was shopping at the CVS in Elko, NV located at 550 W Idaho St., and when I was purchasing my items at the counter the cashier who's name was Lisa called me a sick [censored]. This happened on the 28th of August between 2:30 p.m. and 3:00 p.m. I think the resolution for this incident is for the employee to be fired as soon as possible, so that customers in the future do not experience this type of incident again.

Refilled my normal prescription. When I received my bottle back, I did not have 90 pills as I should have, (I actually had more like 96) and there were two different types of pills in the bottle!

No explanation, no nothing. When I took the bottle back to cvs pharmacy, they tried to tell me that they were the same pills by two different manufacturers, (how was I supposed to know what they were doing?) and 'they must have run out of the ones I usually get' but that they 'should have been in two different bottles.' I demanded to talk to someone in authority. Still waiting for someone to call me - 3 weeks later.

I've been a loyal customer for 20 years, , every month I get my medicine filled and have never had a problem but today 8-28-18 I went in at 5.30 am before work to get it filled, first he says to me let me check, then he comes at me with a nasty tone and says I'll have to get my narcotics at maple street, cvs is at every corner in my town. I explained it to him that the other one was not open and I had to go to work. I fill mine there a lot since it's a 24 hour store. He was very rude and treated me like a drug addict, I have back problems and leg problems which is not his concern but your pharmacy doesn't have to be so ugly to there customers. So I went down the street to Walgreens and no problems at all and still made it to work on time! So to end by saying he needs people skills is a must

I wrecked on my rollerblades and put the triple antibiotic and pain relief ointment on my road rash. I had a severe allergic reaction with very intense itching, pain, swelling, redness, hives, dry skin, thick skin. It has been 4 days since I stopped using it and was using it for less than 48 hours. It still itches pretty bad and is flaking. It made my injury 10 times worse.

Kenneth Morris is the most racist employee to hold a district leadership role. His actions has cause unethical violations, hatred speech, and sexual harassment. Legal actions have been filed against him and CVS for a lack a disiplinary actions and removal from his role in the state of California. Do not shop at any CVS location in Arcadia. Lack of professionalism.

Cashier #0975189, Store #7969, Transaction #7120, Register #06 was arrogant, challenging and less than friendly. She was arguing with customers in line and look like something was bothering her apart from the job. Please take corrective actions on that matter. On the same store other cashier are very attentive, friendly and cooperative. It was just a single, unwelcome incident and hopeful tobe the last one on CVS store #7969. Thank you for your time! P.S. Cashier name was Izlia, date and time August 26, 2018/11:40 a.m.

Just found this "complains board"
Years ago bought a blood presure device model bp3mw1-4x - according to the purchase receipt that entitled me to a discount of around $ 10. Come to use that the clerk at the register through inexperience or company policy did not allow me to use it. Obviously I walked out leaving all the merchandise I meant to buy that day.
From that day on I advice my family and all my patients not to use cvs pharmacies.
Walgreens is where I refer all my patients and family.

My husband and I were at store #845 in our neighborhood in Brooklyn today. We were looking at stomach medicines as my husband hasn't been feeling well. After looking at all of the products and prices we decided to go check out target. That's when the "manager " came rushing up to us (after staring at us the entire time). He asked if we found everything okay. We said we did but decided to check somewhere else. He then YELLED UP THE STAIRS at his coworkers to WATCH US! As we went to the snack isle and got our ketchup chips, then proceeded to check out he STOOD BEHIND US LOUDLY TELLING THEM AND THE STORE THAT HE THOUGHT WE WERE THEIVES! I want this psychopath fired! We will NEVER GO TO OR USE CVS AGAIN unless something is done about this.. also we will do everything in our power to let people in the neighborhood know how they treat customers!

Today I went to CVS pharmacy located at Myrtle and Wyckoff Ave. After I took 2 deodorants while I was carrying my black bag to go to work. 3 Police officers came to me and escorted me to a small room. They explained to me that the security officer assumed that she saw me putting items in my bag. They searched the bag and found no items. One Officer was aggressive and disrespectful. They let me go without any incident, two minutes later when I came back to ask for a police report, the same officer was extremely arrogant and asked me to leave the store.

The worker at SOUTH WILLIAMSON KY is very RUDE! She's running many customers off. Customers who are sick and have to wait and are 1 hour to two, it's hard to get a straight answer from her. Idk her name but she's the one who always answers and it very RUDE! I'm thinking of going elsewhere. People shouldn't be treated in such manner. As much as I can't stabd Walmart I'll go there than to be treated as such. Not once but every single time. She needs to be taught MANNERS!

I called CVS Pharmacy at 802 N Lansdowne Ave, Drexel Hill, PA 19026 on 8/22/2018 at approximately 7:35 am to find out when I would be able to refill my prescription. The head pharmacist who was working named Vlair was extremely rude, condescending and sarcastic to me. I have been going to this CVS since 2005 and the way she was to me, if something is not done, my family and I will take our business to Rite Aid. All I asked was when would I be able to fill my prescription because Express Scripts told me the 18th and sometimes their dates differ form the pharmacy. I am going away and I wanted to make sure I could take care of it before I left. If you don't like your job, my suggestion is that you find another career path.

On August 15th, 2018 I was in between Cancer Treatments with Time to Kill and was across the street at the hospital so I decided to go shopping at CVS t since I needed to replace the make it that my daughter permanently borrow. Your employee begin harassing me, once she told me to come to the front when I said I was fine, she then TOLD me to zip up my purse My purse didn't zip it only has a middle snap so I said I can't & she started being REAL RUDE! I did nothing wrong for which I was being treated VERY BAD! Instead of fighting in the store I AM GOING TO TRY IT THIS WAY! It was store 5959 In Oklahoma City, OK on SW 44th and S. Western. I'm not positive of her name Lily or something she was a middle-aged black female! I'm not going to accept this type of treatment! I've got many more appointments at the hospital and should not worry about being harassed and treated like a thief FOR NO REASON!

On three occasions I have been shorted my medications, when I confronted Chris, he said oh no it's impossible, everyone behind the desk couldn't look at me, because I left the store and went right back in, he probably thought I wasn't being honest, so I told myself, I will count them in the store from now on, but I didn't on August 15, 2018, I had to be a Carnigie hill, but I did count them in the car, short 9 tablets, my doctor persribes 90 a month, three tablets a day. They have a lot of kids working in the pharmacy, do they need a lisence? There was a differen pharmacist there that day, but everyone fills, ive watch them, what can be done about this. The first time I was short ten, next time 8,

Your pharmacy is refusing to fill my medication because the pharmacist has made a judgement that I am someone doctor hopping to get meds that cannot be given together.

I have been with the same doctors office 20 years, on the same meds at least that long and with your pharmacy over 10 years. This will be the third time I have gone without critical medication due to CVS pharmacy's errors (always on the weekend). I let the first time go, I complained the second incident and was never contacted but this time I am furious.

I just stated a new teaching job not even a month ago. My students will be coming to class starting Monday 20th. (1st graders). I remain stable and able to function due to the diligence, determination and help from my doctor and you have the audacity to refuse me medicine.

The pharmacist stated that she refused to fill them until she SPOKE DIRECTLY TO THE DOCTOR because it made her liable. Well, your company will be liable for me losing my job or being unable to function on Monday due to your refusal to refill valid medications. I have taken the same 6 medicine for over 10 years and being off of them for 4 days could be disastrous for me. I called these in Wednesday and was not told until I CALLED TODAY TO SEE WHY THEY WERE NOT BEING FILLED, that there was a problem. Now it will be Tuesday at the very earliest before I am able to get my medication. Your judgmental pharmacist needs to be told that just because someone takes medication for mental illness, that does not mean they are stupid. I am not sitting at home, a crazy person, manipulated my drug supply. I worked full time, I hold a masters degree and I have fought harder to understand my illness and remain diligent to control it all of my life.

I do not normally complain and never feel anger. However, right now, I believe I am more angry than I have ever been in my . This is abusive. You have all of the power, I know you are wrong, what you are doing is being done for judgmental reasons and a personal issue and it effects my health. Like a child waiting on the adult to quit beating them, I wait for you to decide to help me stay OK. Of course no one is there, because it is a weekend and you are enjoying time with your family.

You will not even read this until Monday or Tuesday and by then it will be too late. The last time I was off meds due to a pharmacy error, it took me weeks to recover and get make on the proper regime. This is totally unacceptable. I assure you that I will not every drop this matter if I end up hospitalized due to a emotional crash or am unable to perform my job as a teacher and lose my job. Who do you think you are as a company to determine my right to medical treatment. They have had the prescription refill request since Wednesday and never followed up! Do you not have any compassion for what your totally unprofessional behavior or you overriding my physician's order will cause me.

I am not dropping this anymore. This has effected my life too many times. NO one should have to be judged by a pharmacist. All they have to do is look at my records. Same doctor, same medicine, same pharmacy for 10 years and suddenly today you refuse to fill a valid refill request.

I frankly, do not give a damn, your organization or your pharmacist opinion of mental illness. This is abusive it is ethically wrong... .it is just freaking mean.

Linda Norris

My story starts 2 weeks ago on 8/6, I had hip replacement surgery 7/19 in CA This was a worker comp case. I had recently moved to Las Vegas because I had lost my home in CA because of this Injury. The Dr. in CA had sent me a prescription for some pain medication I took it to the CVS on the corner of Lamb and bonanza in Las Vegas this was the 4th pharmacy I had been to and it was about 5:30 on a friday evening. Pharmacy's wont tell you over the phone if they can fill your script or not so 2 weeks after total hip replacement I'm out going from place to place trying to find one that had the medication. The pharmacist said he had the meds but could not fill it because He had to verify the script with my Dr who was of course gone for the weekend and it would be Monday before he could do anything for me. Now I understand the need for caution But I had the envelope it came in paperwork from hospital, approval letters from workers comp but never the less was force to spend the whole weekend trying to handle my pain, on Monday I returned in the early afternoon and left the script to be filled. I came back after a couple of hours and was told they had made calls but were unable to contact the Dr. I called the Dr. and got right though. he said that had to verified next with approval from my worker comp people so I got them on the phone for him. I told him I didn't care if they gave Approval if I needed to I'd pay cash for it. I was told I couldn't do that. After much back and forth with my adjuster she told him that she couldn't rush it thru and for him to let me pay for it because she knew how much pain I was in and send her the bill for reimbursement. He reluctantly did give me my 40 pills one every 4 to 6 hrs as needed that was on 8/6. on 8/16 I went to the ER at north Vista because I had hurt my leg in physical therapy my Dr. in CA told me to go. They took an Xray and said it was ok and wrote me a script for 30 lower strength pills than I received before. On Friday 8/17 again about 130 in the afternoon I took the script to him and he took it and said they were busy he would text me when it was ready, I went home and laid down and fell asleep I woke up at 6pm. I looked and I had not received a text so I called and was told they were waiting for approval. I asked to speak with Ryan the pharmacy manager who I had left the script with. I was put on hold and 15 minutes later I hung up and called back again asking to speak with Ryan and was put on hold again after a few minutes he gets on the phone and tells me they were going to hold my meds awaiting approval from the Insurance company.when I asked why he didn't tell me that earlier when I could have called someone, I think he deliberately put me off until it was to late to do anything about it He told me that he had paged me in the store and text me, neither of which he did because I was in the store for about 1/2 hr after I gave him the script and would have heard a page and there is nothing wrong with my phone or the number I gave him.I know because I had my girlfriend text me after I spoke to him. I told him again I would pay for the meds that I could show him that the last one was approved the day after I got them and this one would be as well I didn't want to go another weekend with no Meds this was my first major surgery and I have never experenced this kind of pain.When I pressed the issue he got angry and told me he would do this but this would be the last time and said it would be ready at 9pm and slammed the phone on me before I could say anything else. This was a little after 6 pm and they have had my script since 1:30. I got up and went to the pharmacy to ask why I had to wait until 9pm but when I went in Ryan told someone else to take care of me and they again reluctantly gave me my meds. The pharmacy or it's employees should not be making this kind of judgement calls when presented with a script for meds written by a local ER hospital. It should not be their business who pays for the script or what the script is for especially after verifying that it was a righteous Prescription I think this kind of discriminatory behavior is appalling . I am a EMT and have been around in the medical field for 40 years I realize there is a problem with pain meds in this country but to withhold them from people after verifying that it is real is wrong I believe he should be reprimanded and retrained in customer service at the very least. Between my girlfriend and my self our monthly prescriptions run about 9000 dollars none of which are for pain meds being new in town I could have transferred that business to CVS but will no longer even consider that so he just lost CVS about 100 grand a year.
My girlfriend who has just retired from clark county court system after 23years of public service will make sure to tell her former co workers of this kind of discrimination by CVS who know how much that will cost you
Sincerely former customer

Every month I drop my prescriptions off ( same meds same dr ) I have had 11 spinal fusions . First time ( just moved to Florida from Boston ) pharmacist tells me at 230 in afternoon " I can't fill these today I don't have time " yes totally professional. This month I'm told I need a diagnosis code . I dropped scripts off at 11am she tells me I'm all set . At 4 pm nothing I call she then tells me she tried to reach drs office but their closed . I dropped them in morning . Now she tells me I'll leabe a note for pharmacist to have done in morning . I call my drs office at 10 they had already spoken to pharmacist. Now it's 1pm I call to see what is going on I get " i have not gotten to it yet I was told you had enough for today " Are you kidding me ! Now I call corporate. They call over she says in an hour and they think that's exveptable . CVS discriminates due to your meds ! I take my meds to be able to walk . 11 spinal fusions don't judge me I'm a nurse . Now I'm told I'll get a call with in 48 hrs ... I this place is the most unprofessional disgusting company . They don't care about you they care about their pockets and how they can humiliate people !

I just received the worst customer experience- I was hung up on by a senior customer service representative named Janelle when I asked for her managers name and number. CVS Caremark charged my card $90 without my permission and is refusing to refund it. I demand a refund. I never gave permission to cvs caremark to charge my card without calling me first. I never received a call.
I spoke with 3 different customer service representatives, Miranda, Scott, and Janelle, and they all told me different things. Miranda told me I could receive a refund, Scott said the company NEVER gives refunds (even though it's listed on the website) and Janelle said I MUST BE LYING about not giving the company permission to charge me card. How rude it that! She told me she didn't believe and was going to look up the phone call transcriptions from my previous calls. Since I am NOT lying I said GO AHEAD! I couldn't believe she was threatening me! When I said I have to get back to work (I was on the phone for over 30 mins) and asked for her supervisor's call back number she hung up on me! I want a full refund for a product that I never ordered.
8/13/18 12:32pm CT

Wonder why they just do not sell prescribed medicines in their original packaging. This would eliminate many uncontrolled human errors like the one we had to face.

Found a different tablet (H102) mixed with my Z70 metformin. Was very concerned what this other drug would be, and if I did consume any of this before finding it?

So I googled the medicine code numbers and thankfully they both are the same drugs but made by different manufacturers.

Does CVS mix drugs from multiple manufacturers intentionally or was it a very serious mistake, putting someone's health in jeopardy?