CVS
Reviews and Complaints

@ Driscoll, K
Humans make mistakes. While it's not acceptable to make them, they do happen, and that's unavoidable. When big mistakes are made CVS pays for it, and usually the board of pharmacy will strip the techs licenses. Yes, they should have called you for sure to alert you your insurance was denying your medication. May I ask what insurance you carry? Generally the only insurance they do not accept is union insurance (depending if its a private union store) and hospital insurances (kaiser). Even then, sometimes, in rare cases it's the plan your paying for that wont allow us to fill it. Example we accept Caremark, but sometimes when a patient comes in they reject us telling us to tell the patient they have to go through mail-order. If it wasn't one of those then I promise you they were getting a legit reject message.

However, at my store (we do 4, 100 scripts a week so we are very busy) we always call the patient and print the reject message so the patient can contact their insurance. They should have for sure told you sorry, and as for the waiting 5 days for a C2...I believe new laws were put into effect that allow ONLY the pharmacist manager to order. Maybe that's only in California, but it means if the pharmacy manager isn't working for two days in a row you have to wait for him to be on schedule for him to order it. After he places the order it takes another 3 days to arrive.

As for momentarily losing the C2 RX, I also assure you we are more nervous than you are about that because we look like completely incompetent fools and we do know how dire it is to lose a C2 because that's a customer lose and in most cases the doctor will stop referring patients to come in. Sadly it happens, but we've always been able to find the c2 RX after a complete inspection of everything. It's embarrassing for us when it happens (very rarely in my store only happened once in the two years I've been there but we did find the RX and fill it while saying sorry over and over again).

In end that store while they may have been right about your insurance, should have called you, printed proof of the rejection along with offering to call your insurance if they weren't busy with anything else, and apologized for not taking the steps they are supposed too, even if it was a mistake never hurts to say sorry over and over.

I completely agree with the complaint and think CVS has some negligent pharmacists and business practices. My daughter was prescribed a new prescription last week. We went to fill it at CVS. I called the insurance on the way to the pharmacy to make sure it was covered. No problem. When I went to fill it at CVS, they said it was denied. I told them to call the insurance because I just spoke to them and it was covered. Tech called and confirmed then told me it would be 15 minute wait. Perfect, right?

We proceeded to shop in the store. Afer about 1/2 hour I went to counter to see what was taking so long. Said pharmacist was filling it. Went back 15 minutes later. Still filling. 10 minutes later, they gave me the prescriptions, I paid and I walked out of the store. Opened the prescriptions in the car and found it was not what the Dr. prescribed. I went back into pharmacy to speak with the pharmacist. He said the prescription ordered wasn't covered. I told him abou the tech and he said she told him it wasn't covered and to call the Dr. of course, couldn't verify that because she was off duty. I could tell he was lying about checking with her. He said he called doctor and doctor changed prescription strength and dosing. Instead of 50 mg XR, he filled 50 mg 2x per day. He was adamant that was what the Dr. prescribed. Again, of course, this was a Friday evening and the Dr. had left for the day so I couldn't verify myself.

I gave my eight year old the Rx per the pharmacist instructions. She was lethargic and barely awake all weekend. Called insurance and Dr. first thing monday morning to find out (1) medicine substituted should have been 25 mg 2x per day, not 50 mg (PHARMACIST JOHNNY Yu's error) and (2) the XR IS covered under my insurance.

When my husband called CVS to complain he got the brush off. (1) CVS insisted the prescription was filled per the Dr. orders (or at least how Johnny Yu heard them... English is not his first language), (2) Johnny Yu is a "floating" pharmacist that was filling in for someone on vacation so it won't happen again (aka it's someone else's problem) and (3) CVS only had the XR in the blister packs (which is not covered by my insurance) and since they didn't have the "bottled" kind in stock, they told me it wasn't covered (aka they will withhold the "whole" truth if it puts a quick buck in their pocket).

Bottom line: CVS pharmacists do make mistakes, it's CYA not apologies. If you are willing to accept pharmacists' mistakes or management's lackadasical attitude about them, it's your life. Just be forewarned...

Businesses have the right to refuse service to any patron for whatever reason. Admitting to using profanity and vulgar hand gestures is a sure fire way to get yourself kicked off of their patient list. Tough luck. Next time, try not to be such a dick.

I HATE CVS they are only about the all might dollar, look at their prices in the stores. I am a tried and true Wal-greens customer. I have 2 narcotics called in for me every month and they do not EVER ask for a bottle only verification of who I am and occasionally to see my insurance card. Giving some one a prescription is NOT illegal once again I repeat NOT illegal if it is to the person it is intended for. You did right Susan! that prescription is your property because it was written for you not the pharmacist. I hope you get some satisfaction out of this hole ordeal, good luck.

As a long time CVS customer and a US Navy Vietnam Veteran I am dismayed by the firing a US Military Veteran for his action in a recent robbery! I plan to change my pharmacy unless this decision is reversed!

John Maynard
Niskayuna, New York

RACIST ALABASTER IS ONE OF THE MOST RACIST PLACE ON THE FACE OF THE EARTH CHECK THE HISTORY NONE BLACK POLICE, COUNSEL MEMBER, FOOTBALL COACH JUST FIRED, NONE BLACK WORK IN THE PUBLIC WORKS ARE RACIST JAIL, LYING MAYOR SAID ONCE SHE GET IN OFFICE EVERYTHING WILL CHANGE FOR THE WITH FOLKS.

THEY ARE RACIST BELIEVE IT ARE NOT ALABASTER, ALABAMA IS KLAN CITY

Wow u sound like a b***h, they are not allowed to ring up behind the counter meds at the front checkout sounds like ur the ignorant one here sorry

so cvs employees are supposed to risk their jobs so the you can get your meds.

This state has a pseudoephedrine purchase tracking system. It is set up to only accept certain types of IDs such as driver's licenses, state issued non-driver IDs (from state DMV), and military IDs. Pharmacy workers cannot legally sell any pseudoephedrine containing medication without typing in the number from one of the acceptable ID types. If they did so, they would be considered illegally selling a controlled substance just the same as if they were selling narcotics without a prescription.

It's the law, buttercup.. they can only accept state or federal issued Id.

I used to work in a pharmacy, they only take state drivers license, state identification cards, or military cards

PUDIENDO ESCRIBIR ESTO EN INGLES, LO HAGO EN ESPAÑOL, COMO PROTESTA A ESTA ACTITUD,
ES INCONCEBIBLE QUE UNA PERSONA QUE ESTA EN UNA FARMACIA PARA ATENDER A TODO TIPO DE PUBLICO SE ATREVA A TRATAR A UNA DAMA DE ESA MANERA! A ELLA NO LE GUSTARIA QUE A SU MAMA SE LE TRATARA DE LA MISMA FORMA ! YO SOY CIUDADANO AMERICANO Y ACABO DE OBTENER LA RESIDENCIA PARA MI MADRE Y LE PIDO A DIOS QUE ELLA NO TENGA QUE PASAR POR UNA HUMILLACION TAN TERRIBLE COMO ESA, PORQUE ES MUY DESPRECIABLE LA ACTITUD DE ESTA EMPLEADA DE CVS, ES MAS DE ACUERDO A LA CONSTITUCION ES MOTIVO DE DESPIDO INMEDIATO Y RAZON SUFICIENTE PARA UNA DEMANDA !

Perhaps the problem isn't CVS or any other drugstore for that matter, it is probably you, After working in retail, for a very long time and especially working in retail pharmaceuticals for over a decade, i can assure you, the problems arise from customers who are impatient, ignorant, conceited and absolutely have a sense they are entitled to everything and everyone worrying about every one of your problems. Let me give you a list of what not to do:

It's a pharmacy, don't go up to the pharmacist to ask them where the nail polish is, we don't know and we don't care, try opening your eyes for once.

Consultation doesn't mean we solve every one of your petty problems such as oh my insurance is charging me blah blah, we don't care about your insurance, we don't know about them and we don't have access to your insurance plans, consultation means ask about a drug, and walk away with the answer.

Stop over analyzing everything and wondering exactly how a drug works, if we started explaining to you how it works, you will not understand, that's why we went to school for 7 years, you didn't. when we give you a jist of how it works, take our word for it.

We do not withhold your prescriptions, when we tell you that we haven't received your prescription yet, call your doctor, don't ask us to call, we're not your servants, we have a few hundred other people just like you to attend to, who also think they're the most important thing on this little planet. When we waste 10 minutes of our time on your one prescription, we're disregarding about 10 other people, so don't feel so self important.

When you have an insurance problem, call your insurance, don't yell at us, it's NOT our fault and quite honestly it doesn't affect us. Explore your options, you can either call for a change of drug, call to get it authorized, give you insurance company an earful, you chose this plan, not us, don't take it out on us.

IF you have medicaid, don't feel entitled to get all brand names just because you want them, you're getting free insurance being paid out of the rest of our pockets, take the medication that is prescribed, and don't be petty about getting it brand name only.

When we call your doctors for a rx renewal, it's a privilege, not a right. You are supposed to call your own doctors and keep track of your own medications, how lazy can you possibly get. Oh, and don't yell at us when your doctor does not respond, speak with your doctor.

And last but not least, remember that we are humans too, we have feelings too, and sometimes, we make mistakes too, if you work in healthcare, you have to be especially careful, but no one is perfect, this is why when you decide to complain about someone else and try to get them fired, remember how the world works, what goes around comes around, so if you wish bad upon someone else, you most certainly will receive the worst of it.

I agree they once told me to go and find the cold medicine myself. It was three am and I was really sick it is the nearest 24 hour drug store to my house. I called the store manager complained and have never been back to CVS. I bought my medicine at Safeway much better customer service.

You are wasting your time with Mr. Ryan just "BOYCOTT CVS "

you think that's bad.. try working for them!

Well, being we are all humans...you must admit- we are an imperfect species, wrought w/shortcomings & ailments that are simply out of our control, understand?! To think/believe anything different is the 1st sign of a genuine problem. Furthermore- to immediately place blame on any/all others around you, can be some kind of a last resort attempts at a desperate self preservation technique.. Let it go. Really. Just surrender to your sins... Admission of your powerlessness is 1st of many, many steps ahead...got it?!

People are ao afraid of failing, &/or disappointing- that nothing is out of realm of plausibility- in terms of confusion, denial,etc. Certainly you admit, there's a very real chance (&LIKELIHOOD) you inadvertently slipped the merchandize in a pocket, purse, Apron, smock, wallet, etc and merely "forgot" about it soon after. Anybody can have a momentary lapse in recollection. A subtle & minor blackout is not out of the question. Our pride can be our worst enemy-making admission so impossible. Never fear the TRUTH! Only face your SIN, OR ELSE we do po ourselves the biggest disservice ever! As in your case, evidently.. You put job, reputation, livelihood all at huge risk...and for what? Just a momentary lapse in judgment? So not worthy! It's a very slippery slope, and the outcome, is generally never good for the person who convinced self of this split second idea of becoming invincible. You must drop this notion of controlling all thibgs around you! We have no control, thinking any different will surely rot your spirit! We know you understand, we know you can see & feel, so wake the hell up CHILD, & ressurect! B4 your chance eludes your grasp! Time for a priest. Or a lawyer, perhaps.. Definitely should get a shrink, ASAP. .while you still have some slivered semblance of reality. It's never too late to begin the rebirth... That is, unless of course- as in your case... IT IS JUST TOO DAMN LATE, period. Ask for saving! Look for guidance! Pray for swift & pain free demise...as you face impending doom. Just plan for a better shot in the next life...if you're lucky enough to be granted another go at it. Meditate, & liberate your Soul... Or darkness shall forever shroud your life's inner-light! Humble yourself now, or forever be damned. It very well might be too far beyond your desperate, groveling reach.

My Name is: H. Maurice. On 7/19/2021; Appx 09:00 pm, I walked into the CVS store on 14st 4ave to get something to drink, walk to the beverage cooler opened the cooler for some reason or another I didn't get anything. I turned around, started walking toward the front of the store, suddenly I felt someone rushing beside me, followed by a voice saying; let me see what you have under your shirt, I looked besides me , it was a lady police officer, I automatically froze, in a hurry I lifted up my shirt of course there was nothing there, I wasn't surprise because I never had a stealing problem or History, instantly there was that of embarrassing, shameful, lesser than feelings rushing on me the list goes on. I went outside, just so I could exhale & start breathing correctly again. I went back inside the store to bring it to Cvs store staff. I made them aware of the incident. I also got the Name of the store manager on duty that I got. I though I could put this behind me, well its harder to be said than done. I frequently go to that area, guess what? Once I'm ready to pass that store my feet actually clam up on me. & besides; I must be very careful not to enter that store intentionally or by accident ever again, because that's a feeling I wouldn't wish on my worst enemy, & because the are a couple drug stores within that block. I need to put closure to this incident; for one to rest a little more in peace within my self & hoping another Black man would have to go through that. Put it this way if I was in fact a thief, oh boy consequences as a black man? You already know what time it is on that fact. I Hope to hear back from someone will be appreciated.

I think this is a super old thread but if it is not then you need to contact a lawyer. Cvs has a long history of “cold interviews “ they call them meaning they have absolutely no evidence of anything but they pull you into the office saying they have you on camera and see if you crack ! That way they can reach their numbers there trying to reach!

I went to the CVS in Quincy MA(Beale Street) yesterday to pick up three prescriptions...the same ones I pick up every month. The clerk informed me that the co-pay on one was very high, when he showed it to me it was $103.99 almost $100 more then I usually pay. He eventually explained that it needed to have prior approval. When I asked why I wasn't notified BEFORE it was refilled he went and asked the pharmacist who said "sorry, I should have been called". I said it was a good think I had the money to pay for it since I need my medicine. I also said I would call the corporate office to which the clerk did not respond, nor did he speak to me for the rest of the transaction not even thank you. When I was putting my medications away today I found that one looked different then previous months, I called the pharmacy and was told they had change distributors. I said should you have noted a change, the clerk stated, "there is suppose to be a sticker on there" I told him there was none, he then repeated it twice more..finally I said "you can say it as many times as you would like, but there is no sticker". He then put me on hold and never came back. I'm switching my prescriptions to either Walgreen's or Rite-aide anywhere but CVS...

I have a medical plan through Aetna. Caremark CVS fills my prescription. I have had this insurance for over two years, however, this is the first year I have been charged over $1, 600 for 2 medications. I was told I had to pay a $2, 700 deductible before I could get a discount on this prescription. I was told by CVS that Caremark was an insurance company and that they were the ones who decided the price I pay for my medications. The two medications are Novolog and Levimir. When speaking with Caremark I was told that the prices for these prescriptions included a 3 month supply and that they could not be supplied on a monthly basics. I am going to file a complaint against CVS and Caremark. I would like to talk to a representative of both companies as to why these medications are so much higher this year than last year. I am going to do some research on my own but feel that the cost for these medications are outrageous.

Today would be the third time that CVS has changed my medication with out authorization. I find it very unethical to make a change to my prescriptions with my consent. Even if my doctor did not check the " do not substitute" box. Did they ever think that maybe the patient doesn't want their medication changed? No, they just assume we will not notice because we are not educated on the difference between generic and branded medications. Major retailers like CVS make more of a profit off generics than branded agents. No wonder they are always trying to switch our medications or insurance companies do not "cover" your medications. Again, I find this unethical and ridiculous to not confirm switches with patients.

I paid my deductable in January with united health care. Cvs caremark has stated several times that I have not met my deductable, but I called UHC with cvs caremark on the line about 10 times now! For them to state that the deductale wad met in January! Yet caremark still made me pay full price for my 2 subscriptions! And refuse to fix the issue. And they keep telling me to contact UHC! my health care company! Why in the world is this my responsibility to correct there mistake? Plus I have done what they requested and they have been told there is an error! I feel like the only option I have is to pay full price for the medications and then I will never be refunded for it! Not to mention every time I called them it was a different story! I just kept getting different answers every time I called! Tiredof dealing with them! But I have no choice! J paid full price for one prescription already and I do not want to shell out more of my hard earned money for there mistake!

I visited your Pharmacy located in Wildwood, NJ and submitted my prescription for Viagra. The pharmacist informed me in public with loud voice that my insurance only approves Levitra because Viagra is a "pleasure drug for recreation". It seems that she is unprofessional with her communication skills as well as ignorant by not recognizing that this drug is indicated for Erectile Dysfunction. Please educate and train your professional staff appropriately as well as training them on the repercusion of the HIPAA law violations.

I have been a customer of CVS regularly for the past two years - i shop there about every two weeks. But no more after the way i was treated tonight at this CVS. I was a victim of identity threat last week - someone broke into my workplace and stole the finance persons computer. So i had to change my bank account. I have new cheques but they dont have my name typed on them yet. I asked before i went around the store to grab some things if it would be ok to pay with a cheque. I had ID - a drivers license, and my cvs card which i have used regularly. I went through the whole process and had my shopping in a bag and then it turns out that actually since i had to write my name into the address part of the cheque that they couldnt accept it. It was very embarrassing and i felt from their reaction - the clerk and the manager who came quickly around the corner and who pretty much ignored anything i said - i felt like i was passing a forged cheque, or was doing something illegal as indicated by their reaction. I contrast this with my experience at Trader Joes - where they never ever treat you like a criminal - it seems a funny form of customer service and helps me decide not to shop there again and to share this experience with everyone i know.

This store used to be very nice, but I will not step my foot into that store again! It was disgustingly trashy outside when I drove up recently. As the doors were to slide open to enter the store, the rubber stripping from the door was swaying in the wind (for at least 2 weeks) and was hitting the customers in their faces as they walked through. When I got into the store, I was shocked at how dirty and messy the store looked. I walked through the store to the pharmacy area, stepping over merchandise just thrown all over the floor. When I got to the over the counter medicine shelves, I was so disappointed that the shelves looked so bare. Not only was my specific item not there, there was no substitute for me to buy. The CVS in Franconia, Pa., which is not even a mile away, is exactly the opposit. Always supplied, cleanand orderly. There employees are also very personable, nothing like the personell at the Souderton store who don't even acknowledge you as a customer. Bad management! I will be going to the Rite Aikd across the street from now on, since it is closer to my home than the CVs in Franconia. CVS has just a loyal customer!

That'll teach you to verify your plan's formulary for doctor prescribed medications from here on out.

Mariya I. is simply a girl that lacks brain cells; she can't even do basic math. Don't waste your time talking to that degenerate-not only will she screw up your prescription, her careless attitude and "fix it yourself" approach will be what really pisses you off. She looks like trash, too.

My complaint concerns the pharmacy. I have been getting my prescriptions for pain medications filled at this CVS for 8 years now. And for the the last 2 years I have been getting only what I can call harassment from 1 female pharmacist there. At this point I will leave her name out of this, though I can bet that the other employees in the pharmacy will know immediately who I am speaking of. Since almost all of my scripts are for C-2 drugs, the pharmacists must ensure that they comply with all state regulations concerning the filling of these scripts. I understand this especially since both my daughter & son-in-law are both registered pharmacists in NY. My problem here is this...I bring my scripts in to be filled right at the 48 hour mark before I run out of meds. I do this because my scripts are for large amounts of C2 medications and just in case they do not have enough in stock to fill it, they still have a day to order it and get it in before I run out of meds. I understand that the pharmacist can fill the script up to 7 days prior to the 30 day mark (when I will run out of meds). Though I have never asked them to do this for me, the one female pharmacist there, if she gets my script, it does not seem to matter to her if it's the 29th day or the 28th day since the last time the script was filled, she will put the script aside with the note..."too early to fill". When I come to pick it up I have to speak to the pharmacy manager who fills it immediately for me. Everyone in this pharmacy treats me wonderfully. I am always greeted with "hello Mr Charbonneau, how are you today" or some other respectful greeting from the other pharmacists, pharmacist technicians right down to the other pharmacy personnel. Everyone of them has always gone out of their way to help me. They all know I am 100 % disabled and it is very difficult for me to have to walk into the pharmacy. It is too difficult for me to get my electric wheelchair out of the van just to go inside to the pharmacy counter. I finally decided to write to someone at CVS because it is getting much too difficult and PAINFUL to have to keep coming inside to get my scripts straightened out. I beleive this problem I keep having with this one pharmacist stems from a compound prescription for my granddaughter that I was getting refilled. At this time the CVS store here in Latham NY was a "24 hour" CVS. I always took my scripts in to be filled after midnight as I was usually awake and it was so much easier to fill them at that time, plus I also got to know the night shift pharmacists. When my granddaughter was born, she was a "special needs baby" and required one of her medications to be a compound of Prevacid so it could be administered through her feeding tube. Knowing that this particular prescription should be done at a "compounding pharmacy", I asked one of the night pharamacists, (Jerry Solomon) if he could compound it for me. It was a simple compound requiring some 15 to 20 minutes of his time. He told me he could do it usually after 2AM . It always worked out great until the store changed from a 24 hour store to an 18 hour store. So while my daughter was working out getting the script filled at different pharmacy that was able to compound scripts I asked the day pharmacist at this CVS if they could make just one more compound for me. After all, I was a regular customer. The young lady said okay, but it would take her a while to make it up. That was fine with me and I was grateful. But when I picked it up I immediately noticed that there was too much medication here. It should have been a 4 ounce bottle but what I received was a 12 ounce bottle and I could tell by the color that the mix was inccorrect. When I informed the pharmacist of this she acted as if I had insulted her and questioned her professional competence. She grabbed the bag with the bottle in it and said she would do the compound again but it would take at least 6 to 8 hours. I needed the medication right now for the baby as we did not have another dose left for her. But the pharmacist acted as if I put her professional compentcy into question, which I certainly did not do. I simply asked her to check this compound again because it did not seem to be the same as the last one (the volumn was twice as much). She ended up giving it to another pharmacist to fill and that took another 4 hours. I knew that they were not a 24 hour pharmacy anymore and that they did not have the personnel or the time to do compounding. I just asked if they could do it one more time and that we were making arrangements to have another compounding pharmacy do it (Price Shopper as a matter of fact). Well, ever since that incident I have had nothing but grief whenever I present a script to be filled when she is there. I am writing now because it happened again today with a script that was right on time to be filled, but she said it was too early to be filled. Once again I hobbled into the pharmacy, spoke with the pharmacy manager who said "there is no problem Mr Charbonneau" and had it filled in 10 minutes.

Could someone speak with this pharmacist about what has happened to me. I cannot be the only one she has been giving a hard time to. I must also say that the rest of the pharmacy staff are first rate people who obviously like their job and get a great deal of satisfaction out of helping people with their medications.

Thank you and I just hope that someone actually reads this and talks to me about it.

Pharmacist is very rude. I asked for a refund on my prescription. He insisted that I am picking up the remainder of a partial fill. He claims I did not pay any cost on the initial pickup 3 days earlier. I told him I will go get the receipt and show him. Yet he calls me back to the pharmacy as I leave the store insisting I didnt pay and didn't give me my refund!

CVS keeps their staffing very low and under extreme pressure, I know because I worked there. You cannot operate a business, especially a pharmacy under such conditions. The customers pay the price in exactly the way you did. The person who you gave your prescription to assumed they had it, then the prescription was processed, as the staff had to deal with answering the phone and juggling other problems at the same time. It is CVS's fault for operating poorly understaffed, it creates too much pressure for the employees. The customers suffer. The employees suffer as well. It's called Fast Food Pharmacy, and it should be illegal ! You did everything you could to get the medication that your son needed as soon as possible, the staff was not capable of handling the situation because they are understaffed and overworked. No one will get the proper service under those conditions. Corporate greed drives CVS to cut staff and place great demands on their employees. I am so happy not to be working for that company any longer, and I will not shop in their stores.

These are both terrible responses. Spacers should be used by everyone (teens have bad technique too) and BY LAW you are to get what is billed to the insurance. Fight it with corporate and you will get what you want (too late now of course since it's beenmonths). On the other hand, this is probably a bogus complaint because no pharmacist worth his licence would refuse to give the spacers unless he/she was 100 percent sure they were in the bag.

How old are your children? The spacers are for kids too young to coordinate their breathing with just the inhaler alone.

Regardless, I would call your insurance and tell them what's up and that CVS is trying to screw you. Follow that phone call up with a call to CVS headquarters. [protected]

Security checks take place every time an employee leaves the building. Clock out for lunch (30 minutes) and have to go find someone to go through your belongings prior to going out. Even if there is someone immediately available to do the security check, the 30 minute lunch break is shortened by at least 5 minutes. CVS robs the employees of their personal time.

Happening in stores in South Carolina as well