CVS
Reviews and Complaints

I witnessed employees of the Saratoga CVS pharmacy out drinking together. It was to the point that I will not fill my scripts at that pharmacy anymore. Everyone has the right to have fun but it was a little much, and I think there is some shady business going on with the crew. They seem overly friendly. Not the types I'd want giving me meds.

what horrible service! my doctor called my prescription in starting @ 3:30, finally @ 8 after he called for the 3rd time, i thought for sure they would have it right by now...wrong! at 8pm with a long line, with only 1 register going, but @ least 5 others behind the counter...you would think with all those idiots behind the counter filling bottles one of them would get it right..NOPE! my script had not been filled...seemed i wasn't the only one as the 4 people ahead of me in that agonizingly slow line had the same sort of problems, & were all unhappy. come on cvs get it together in hillsborough nj...at 8pm on a week day there should be more then 1 register going 1st off...second, why the heck can't you ever get it right?seems like every single time i make the mistake of using cvs because you are around the corner for me there is always some sort of problem! The pharmacists all acted as they were to good to deal with a customer, thing is they are not!they must be stupid because they didn't have anyones order right, & seems they never do! so sick of cvs in hillsborough nj...i will take the extra time from now on & go somewhere else...YOU ARE THAT BAD! CAUSE I WILL DO ANYTHING TO SAVE SOME TIME! NEVER AGAIN BY USING YOU...I WILL USE ANOTHER PHARMACY WHO CAN GET IT RIGHT & SHOWS THE CUSTOMER SOME RESPECT FOR THEIR BUSINESS! CAUSE YOU STINK! SO BECAUSE OF THE HORRIBLE SERVICE @ THE PHARMACY COUNTER, YOU NOW WILL LOSE THE AT LEAST $50 A WEEK BUSINESS YOU GET OUT OF ME WITH YOUR OVER PRICED GROCERIES/NECESSITIES! I WILL GO TO WALDGREENS...

How do you report this to cvs?

Rob dunlavey jammmmmmmmmmmm
August 31 at 12:07am · comment · like

Jessica lam that my nick name? i'm stopping by work tom night to stab stephen
August 31 at 12:31am · like

Rob dunlavey why
August 31 at 12:31am · like

Jessica lam to get some practice on stabbing people for flu shots
August 31 at 12:33am · like

Rob dunlavey oh I thought you meant with a knife
August 31 at 12:34am · like

Jessica lam lol no, I would never stab stephen he's too nice to stab
August 31 at 12:36am · like

Rob dunlavey our tripple s score is an 86.
August 31 at 12:38am · like

Jessica lam yeah eh. what's the plan? lol
August 31 at 12:39am · like

Rob dunlavey the 2 areas we want to improve are address people by name and wait time. the way we will do that is say peoples name 3 times at the register in the beginning middle and end. thank you mr/mrs _. wait time score will be increased by paging waiters when they are done multiple times and letting the rph know if there is a waiter.
August 31 at 12:40am · like

Jessica lam wow dude... that was pretty amazing.
August 31 at 12:41am · like

Rob dunlavey jam i'm pretty amazing. i'm like a diamond in the rough.
August 31 at 12:42am · like

Jessica lam haha. your a trooper especially after dealing with that lady...
August 31 at 12:47am · like

Rob dunlavey cohen? haha yeah ask lauren about her. there is some history. I told you. I have the patience of a god. hhaah
August 31 at 12:48am · like

Jessica lam haha seriously... I will but I won't see her for awhile. she's not working with us thursday anymore, sandra and her switched shifts.
August 31 at 12:50am · like

Rob dunlavey yeah she has to have the anesteeja tested on her? wait does that mean sandra is working at night?
August 31 at 12:52am · like

Jessica lam yeah you me john sandra and front store... I think... maybe we will have a decent night for once?
August 31 at 12:54am · like

Bang ly ryan cohen's mom?
August 31 at 12:55am · like

Rob dunlavey wow a terrible night turned into a decent sounding one,,,
August 31 at 12:55am · like

Rob dunlavey hahahah yes bang remember her?
August 31 at 12:56am · like

Jessica lam I don't even remember anymore... I just threw it to rob and was done with it because she wasn't even listening to me
August 31 at 12:56am · like

Rob dunlavey hahaha it was a pain in the # figuring out what the hell she wanted
August 31 at 12:58am · like

Jessica lam right?!?! because she wouldn't get off her damn cellphone...
August 31 at 12:59am · like

Rob dunlavey we should ban customers from using them while we are helping them :)
August 31 at 1:01am · like

Jessica lam i'm going to stop talking to patients if they're on the phone now... I did that at my old store. may have to start again
August 31 at 1:03am · like

Rob dunlavey I just interupt them while they are on the phone I don't wait. and if they ignore me I walk away. :d
August 31 at 1:05am · like

Jessica lam haha I did that too, and I keep repeating until they stop their conversation... its great.
August 31 at 1:07am · like

Rob dunlavey where did bang go. he like adds his 2 cents then walks away. he's probably talking on the phone.
August 31 at 1:08am · like

Jessica lam lol. he was creeping in on the conversation... bang we know your still reading this lol
August 31 at 1:09am · like

Rob dunlavey bang! show yourself!
August 31 at 1:13am · like

Jessica lam lol I totally lied about thursday... its not going to be us 4. that was for friday schedule... that's how tired I am!
August 31 at 9:31am · like

Bang ly haha u guys r facebooking tirelessly! just give cohen her albuterol vials and all her inhalers, she'll love u

Rob, how's sydney doing? (-:
August 31 at 11:28am · like

Rob dunlavey bang it wasnt even those. it was for her damn cefprozil. and sydney is at school! I havnt seen her for a while. you should go surprise her with a visit!
August 31 at 3:22pm · like

I had a prescription filled today, and if it was not already in a bottle, I am not sure I would have accepted it. The pharmasist was eating non stop while doing her work, and she was soooo slow they had four other store employees helping her. I have experianced this woman in prior transactions, and I must say that I am seriously thinking of changing stores for all my prescriptions.. I will let the manager know and see if anything is done about her behavior.. She is not even pleasant, when asked about a prescription..
This is not normal for this store... They have never had an employee like this in the past...

For the second time, CVS has shorted me on a Focalin prescription. Both times they acknowledged their mistake and apologized, but this is unacceptable. Focalin is a controlled substance and they demonstrate a lack of attention and capability- I'm sure this will happen again.

So far today I have received two phone calls that my prescriptions need to be refilled> they will just keep calling until I call a special 800 number< wait for the stup{id computer, push a bunch of buttons. I am so sick of this company. When your pill bottle is empty... What idiot cannot see that. I did not ask them to call me. They make me sick. Every time I enter that store they act like I am a thief. They are overpriced. I despise cvs. How dare they put me on a robotic call service, without my permission. I have just spent 15 minute re-listening to their robots, writting down numbers, etc... Wasting my time... Hate them!

CVS/Pharmacy cares way to much about their fiscal year reports to the Wall Street Journal then anything else. They will cut hours and completely disrespect their employees. Most of the time there is one Manager/Shift Manager and a cashier/clerk on duty in the front store and a pharmacist with one technician in the pharmacy. Not only does this mean they we work three or four people worth of work, but store ratings also go down. Customers are tired of waiting to be assisted, rung up, etc. And when these ratings go down, middle management blames line management and everyone under them. Complete disrespect. Every employee is entitled to a 30 minute break if they are working 6+ hours where I work. Employees are not even allowed to leave the store for their break simply because there is only one other person working the front (manager/shift manager). Sometimes employees cannot even take breaks because of the amount of work presented, yet CVS will still cut the 30 minutes out of your pay check. Also, the payroll system has messed up so many paychecks. I encourage everyone to count their hours beforehand and double check them on your checks because employees have been ripped off so many times. And when we tell middle management all this, they simply say "That's not an excuse"... that should be CVS's new slogan!

I have two things I have often wondered about that aggravate me to no end. First, why do the pharmacists have to put so many darn staples in my receipt attached to the bag? It is totally unnecessary to put that many on the bag to hold it together. Are they all just staple happy? Second, why in the world does the print have to be so small? Make the print larger and the advertising of the pharmacy smaller in the blue boxes. Come on - we all know we are getting the prescription from CVS and we all throw the bags away anyway. As I'm sure many people do, I need to submit a claim for my prescriptions and the Authorization number is small enough that I have to use a magnifying glass to read it. And sometimes there is a staple right through the number so when you take it out you can't read several of the numbers. Common sense is obviously a lost art.

On 17 Aug 2010 I had a perscription to pick up at drive thru. I called and asked if they could put three packets of Glueshot with order so it could be picked up at the same time. I can not walk to the back of the store as neither can my wife. I was informed by the pharmacy theycould not do thie as they were to busy. They have done this for us before. The pharmacy only does not consider the customers needs. As soon as I can get things arranged I'm changeing to WalGreens. Can you solve this problem, If not you will lose a customer.

I went to CVS on 4890 Barksdale Blvd B.C, La store #5396 & I am very upset. I went to get my meds because I am deploying through my military affiliated job & i needed all of my refills. They told me that i had to get my meds set up through my doc. Why couldnt they call the number to my doc on file put in a authorization & have it faxed saying its ok and did it? When I went to pay for my meds one of them came out to $79 & I asked why. They told me that my discount card had expired. Why couldnt they call the 1800 number on the back and get an override? I waited 45 mins when they could have told me this up front. I told them to hold it for me. I went to the website made a printout of a new discount card. I took it back up their & they gave it to me for discount price. I had to wait another 30 mins. I paid & asked for my paper back w/ the discount card on it & the lady smirked & pulled it out of the trash & said they didnt tell me you needed it back. I've never been treated so rudely. First off it wasnt hers to throw away. Anything given to them should be given back. The lady saw I was upset the first time I went their and she didnt explain to me why she couldnt give me my meds she just gave me attiude and then to have her throw my stuff away. So when I go back to get my third refill I am suppose to pay full price because she threw away my paperwork? The people back their have no sense of professionalism or respect at all and If they werent the only pharmacy in my insurance network I would take my money and service elsewhere.

On Aug 22, 2010 at 10:45 pm, I went to CVS store 4737 and asked for Plan B One Step which the pharmacist (Mekie Gebreyessys) refused to dispense because she wanted to see my female partner ID who was not with me due to religious reasons which I duly explained to her.

I offered to show her my ID and reminded her politely FDA allows sale of this pill to both male and females over 18 but she refused to listen and said "Go get the drug from FDA then.."

She was the most rude, unprofessional, UNINFORMED pharmacist I ever encountered. She refused to call Plan B One step helpline (which you can also call to verify that the drug can be dispensed to male or female over [protected])

I not only need a written and verbal apology from her but I want CVS to take disciplinary action against her. If CVS fails to provide appropriate apology and the result of the disciplinary action against her in 5 business days, I will file a lawsuit.

This incident did not only cause emotional distress but also an unwanted pregnancy!

I go into the pharmacy on Aug. 17 with a prescription before flying out of town on vacation. I am told my insurance won't pay until the next week, Aug.25. I ask if I can pay cash since I am going to be away for two weeks I do not want to run out. The person assisting me said let me ask the pharmacist, Stella. Stella looked at the prescription and said, "No, he has to wait until next week." I said okay and left the store.

On Aug. 18 I go to my doctor to explain. He tells me this is unheard of. He said go visit another pharmacy. I call two other local pharmacists and they both tell me to come in and they can do it for me. One tells me he can even call my insurance to get approval for them to pay a week earlier.

I call CVS and I speak to another pharmacist since Stella was out. He tells me, "She probably just made a mistake." He said to come in and he can fill it for me.

I call corporate office to complain. They explain Matesh is in charge and he'll call me. I get this strange call on behalf of Matesh. The young female explains she spoke to Stella and Stella did not recall. Stella also said it was just a misunderstanding.

I call Stella myself and she tells me why did you say ok and leave the store. You should have asked to speak to me. I said I saw you tell him NO. She said because it is against the law to give you the medicine a week early. I explain that every pharmacist in the state would have given this to me. I explain she could have just looked up my record in the system.

As a customer of CVS I am in shock my own pharmacist would not give me the prescription I need but other pharmacists who do not know me will give me the prescription.

I am amazed Matesh her supervisor does not have the decency to call me after corporate tells me he'll call me. I am amazed Matesh and Stella were co-workers together. Maybe this is why she thinks she won't have any accountability.

This past Sunday, there was a 3.5 inch digital TV advertised for sale in the CVS circular. That afternoon, I went to my nearby CVS store and was told they did NOT have that item in stock, and most likely would NOT receive the item advertised.

The following day, Monday, I went two miles to a newer and larger CVS store and inquired about the same TV set. Again, I was told that it was NOT in stock, but should be in stock by today, Wednesday. Today, I returned to that store, and was again told the 3.5 inch digital TV was NOT in stock and there was NO indication that the store would ever receive one in during the sale period.

This was very frustrating for me. Especially with the storm season here in full swing. I have had and purchased small TVs before from CVS and I don't understand why something was advertised when there apparently were NO plans to have that item available, at least at the two stores closest to me. To me, this is false advertising and is very misleading, or what is called a bait and switch, because a larger unit costing about $30 more was IN STOCK, while the other one was NOT in stock.

I would appreciate it if you would at least be truthful in your ads from now on and make sure an item will be available if it is featured in your weekly circular. Otherwise, I may switch my loyalty from CVS to Walgreens, something I don't want to do, but I will if that is what it takes to get your company to be more honest and truthful in its advertising.

I sincerely doubt that sending this message or filing this complaint will do any good, as it hasn't in the past.

Cvs pharmacy in my area is okay. It's the product listed above that i'm complaining about.

I have arthritis in my hands and it is very difficult to use the product. The cvs non-drowsy allergy relief tablets are packaged — each pill — 12 in a bubble sheet with a paper backing on top of the foil backing. After one struggles with the paper backing to get down to the foil, one pushes the pill through the foil backing, only to have the pill split and crumble. This is very difficult for the customer. I know there are jerks out there who use these types of meds to make illicit drugs, but please, give law-abiding citizens a break! Please give us back packaging that we can get into without so much pain and frustration!

My doctor's office called in a script for me yesterday at 12 noon. I went to pick it up @5:00pm and the girl told me it would be ready in 10-15mins. I told her I would come back, had some grocery shopping to do. I came back 1hr later and she told me that is wasn't ready yet the pharacist was working on it and it would be a few minutes. I told her what happened to 10-15 mins an hour ago and no response. This is the second time that this has happened to me and I am not happy about this problem. Also I have called the system to tell them not to call and remind me about prescriptions that are ready for refill and I still get this annoying phone calls.

OMG! CVS Sucks so bad that I am a 38 year old mother of two who just used OMG. You would think I would have learned my lesson after the last three unbelievable experiences that I have had there. Unfortunately I felt obligated to try yet another CVS to spend the $50.00 gift card that I received two horrible experiences ago. I did not get to use it the last time I was there because after being called a lier by the pharmacy manager over and over again as she insisted that she took the scripts from me herself and preceded to count them on her three fingers over and over again, " Stating we do not have a script for June that she could not create something from thin air that I never gave her to start with. The astonishing part was that I had the reverse argument last month with another pharmacist that told me that she could not fill my script before June 24 because she did not have a script for May. Unfortunately I have a cancer that has caused tremendous damage to my spine and have to take some Expensive drugs that the Pharmacy will not order without a script and the law will not allow refills I must turn in a separate piece of paper. So My Doc gives me three at a time. If I do not give them CVS in advance they will not order the drug and if I wait I will run out and it can take a week or so before I can walk. Big catch 22 for me because I can't seem to find a CVS that can keep up with them and they may not be faxed or phoned in. Well, I always start the argument a day or to before. I gave you Three in April. No MS. all I have is June nothing for May Yada yada, needless to say a day or two later it miraculously appears only after I take a trip to what ever CVS and make them look. Usually in alot of pain The gift card was not to make up for any bad experiences but for coupons I had. This last fight was a big one because once I called for a refill and they old me for the 4th time that They only see where I picked it up in May. I asked her to check in the used folder since in May all they had was, June and the pharmacist replied, " this is not my first rodeo.". So of course I have to make the monthly trip to the CVS. Doesn't matter which one because I have been taking meds for over a year and they have yet to keep up with them at 4 different CVS at this point. CVS is the only place that will break a box as they come 28 in a box and i need 180. So she proceeds to tell me that I'm lying and she took them herself and not only did I not give it to her but that I could not have had this same problem last month because Someone filled May. Yes after a four hour stand off she finds it. That girl no longer works there of coarse so this is like my 4th fight with this same CVS. She says I'm lying and she can't pull it out of thin air since she took them herself and remembers like it was yesterday. I was guilty at this point of calling her stupid she then explained to me that the nine years of collage she went through made her smart enough to keep up with a piece of paper. Told me to sit in the chair like a 4 year old and when I asked her to call my DR. she said she would not be responsible for me losing my script. Well it had been over an hour at this point and I go to the front to get a phone book. When OOPsie Guess What? Yep she found it the best part was it was in the first place I told rodeo girl to look. She does not apologize She smugly stats that everyone makes mistakes and I said but not everyone calls the customer a lier and counts over and over on there fingers one, two, one two, No June. I then reply that it seems that it seems that her nine years of school was a waste and did not make her any-less stupid. I do realize that that was immature on my part but this as the 4 time at this CVS. Well I ask it for it back and she freaks, well I already ordered $30, 000 worth of the drug just or you, which again not my finest hour told her she could stick it up her well u know. At that point she threatens to call the police and I reminded her that I did not say I was going to stick them but she could and I would be happy to tell the police how stupid you are. Needless to say I did not use my gift card. You would think it could not get any worse so tonight I went to buy some cosmetics as kinda of a hobby since I went from working 70 hours a week to disabled. I walked in at 9:30 and they have two carts full of clearance stuff. FUN so I start digging and grab a ton of stuff about 9:45 this guys walks up to me and says are you finding everything OK, which I replied yes and that I realize that you close soon and I will try to hurry well i get some markers for 2 year old and some request for my 14 year old and then go to the make-up area with my list. He had been following me around for the last five minutes and reminds me that they close in two minutes. Well I worked in the hospitality restaurant business for over twenty years and when we close at ten does not mean we lock the door at nine and let people dine till 10. They are welcome to enter the establishment until ten to do business. I have waited from 10 till 2:30 hundreds of times for those last late diners and treat them with the same pleasant demeanor that I would if they would have come in at 7:00. Especially now people should be happy they have a job. Anyway I had no intention of staying late but five more minutes with out following me would allowed me to check out the his and hers but I relinquished my quest for personal items and was herded to the register at like 10:06. I then let the girl know because I was being tag teamed at this point that I tried to get things that were priced but the bargain bin was quite disheveled. I was careful to watch the ringing up of items as the mark downs were huge. Well the colors or things without a sticker rang up at full price of coarse and I pointed it out and he said well that is what it is then, while he had to punch in the prices for the other items which all rang up as taxable item. Well he said these are full price so I turned around and grabbed a big handful of them from the bargain basket and started looking for prices well he got mad at this point and went to the back to look like I was trying to get something over on him. Wouldn't u know it all the unmarked items I had were in fact discontinued and were $1.25 while he was trying to charge me $8.99. I had about 40 items or so and had to let a few bargains get away since he refuse to investigate and did not even give me the items that were on sale for buy one get one 1/2 off. Anyway it came to like $147.00 not a bad sale in this climate on unnecessary junk. Well I gave him my gift card and surprise $0 Balance two CVS idiots ago did not put any money on my gift card which I asked my husband about as I normally get two $25 each with two coupons. He said the girl said she put it on the same one. So he calls and it would seem that some how I had a new gift card that has never been used and had a $0 balance(GO CVS!) Now its like 10:15 and he is trowing things around IM so rushed I'm dropping things looking for my credit card and when I finally get out the door is cracked open about two feet they meet in the middle. The girl follows me to the door and has I exit I'm fumbling for keys and there was a loud nose like a gun shot. I jumped like two feet dropped all my crap broke my keys! I looked down I thought I was shot! When I turn around It was the girl she slammed the door so hard I almost had a heart attack. I'm in tears with pain trying to bend over and collect all my stuff from my purse and my bags. My keys fell apart and I was scared to death in a pitch black parking lot trying to collect all my stuff. Me and Bluecross spent over $100, 000 on scripts last year me only like $2, 500 but still and the kicker my receipt has like $17.00 in Bonus bucks on it. I am truly scared to ever go back to any CVS any where I am so thankful my local Harris Teeter agreed to manage my medication for me. Where do they get these people. I truly am worried for my children when this is what people have become. A product of taking God out of the schools and parents letting their children run wild. I am not proud that the pharmacist at CVS have driven me to the point where I even called the girl stupid that should never happen and I apologize to society for adding to the problem but enough is enough CVS SUCKS. Ohh one last bit from the past incident when I walked out the regional manager called me at home and said that they have had a huge problem losing scripts and that they would like me to know that they are working on a new computer system to help with this problem. I guess the days of filing things in alphabetical order went the way of the egyptians. People wonder what happened to them when they were so far ahead I guess CVS moved in and started training employees and stupid spread like wild fire. SQUARE PEG ROUND HOLE! SQAURE PEG ROUND HOLE!

August 6, 2010 at 8:27 pm a cashier # 94, Her name begins with an S, a middle age woman by appearance and accent and limited English to be from India, grabbed my Master Card. I had just slid it through, it wasn’t read due to the scratch on the magnetic card. She grabbed it form my hand and said "I do it. " I asked her to enter the numbers due to the scratch on the magnetic card and she just kept swiping it and yelling "It no take. It no good." She swiped it, again and again. It took at one point as it showed on the reader that I had swiped it through originally and I asked the other cashier ( a man who appeared to be in his twenty’s and also from India) if there was a manger. You only have to charge it once. This was crazy. He said there was no manger and he yelled at me and said she didn't need to take my crap. My crap was me trying to get my credit card back and get my receipt and get the bag of items I just bought that the cashier who had not paid for them, I paid for them, stole from me. I told him this was theft and I'd call the police. At the mention of police and only at the mention of the police the cashier gave me my MC back and my receipt but not the bag. She laid it on the counter near her. I grabbed the bag and the other cashier actually grabbed it from me- this is no different than a purse snatching. I grabbed it back and left the store with my items I’d paid for. I know of no store other then CVS that allows cashiers to steel from customers. It is absurd and I'm sure anyone reading this agrees both employees need to be immediately terminated. The idea that CVS is hiring criminals to work as cashiers and openly allowing them to steal from customers is terifying.