CVS
Reviews and Complaints

mj22204 I have to disagree. The most disrespectful, rude, inconsiderate pharmacists I have ever incountered in all my 28 years of living have been the ones here in Bossier City, Louisiana store 5396. I am an African American woman and this store consists of about 90% African American pharmacists. The ladies that work in their have rolling eye syndrome. They act like they dont want to be at work and they should be thankful its customers like us spending our money cause without us they wouldnt be getting paid. I went their to get my prescriptions filled and the lady asked me for my name with a little to much bass in her voice. Then I had to wait 45 minutes just to get my prescription. They tried to overcharge me for one of them. It took another 20 minutes to verify what i was telling them. I gave the lady a discount card from the website and she throws it in the trash. When I asked her for it she smirks then says well they didnt tell me you wanted it back. No one shoudl have to tell her anything that was common sense to give it back. Then i asked for 2 additional receipts for my stuff so that i can get reimbursed and the manager tells me that cant print any out she has to go to the back and print out a invoice. I cant get reimbursed with an invoice i need real receipts. The invoice she gave me doesnt even have CVS Pharmacy any where on it. All it has is the price, invoice info on top. I was very upset.

I too did just that went to another pharmacy, where everyone is treated equally.There are far too many nasty pharmacists out there, & that they are NOT happy in their postions, while filling out your Rx.Unhappiness gets you, no where, but more aggravation.

In order to get a prescription filled at another pharmacy, the prescription HAS to be transferred to that pharmacy. They can not fill a prescription that they do not have. And you can't have that one prescription in two different places. Either it is at one pharmacy or the other - not both. I know the laws in New York are such that only one fill for a prescription can be transferred out. All other refills are lost. That is the NEW YORK law. The pharmacists there have to follow the law.

The rudeness is inexcusable! They could have explained that to you instead of just telling you to have your doctor call in a new prescription. And I do not know about New York law as far as pharmacists having to post their license in the pharmacy they practice in. But I know in other states, their licenses MUST be displayed, which have their name on it. Also, in other states, the pharmacist MUST wear a name tag. It is the state board rules. But every state has their own set of rules determined by the state board of pharmacy in that state.

Taking your prescriptions elsewhere is obviously your choice. In this case, I do not blame you at all for doing that. But no matter what retail pharmacy you use, there are wonderful pharmacists and there are not-so-wonderful pharmacists. The goal is to find a location, no matter the company, that has pharmacists on staff that you like. Get ALL of your medications filled there. Do not pharmacy hop. It is dangerous for your own health. If you get everything filled at one place, the computers can keep up with all that you take and can catch potential drug interactions. The people that hop from one pharmacy to another in order to take advantage of coupons, etc. are only hurting themselves. In the long run, it is not worth it.

One more thing - I am glad you are taking your business elsewhere instead of going back to the same pharmacy. It never ceases to amaze me that people will return to a pharmacy time after time after time; and every time they go there, they say, "Every time I come here, something is always messed up." If that is truly the case, then that person is an idiot for going back to the same pharmacy that messes up EVERY time. And to be quite honest, the pharmacist doesn't care if you come back to their pharmacy or not if you complain about every little thing every time you come in. People that complain and are mean and threaten that they will take their business elsewhere are the exact people that the pharmacist wants to go elsewhere so they do not have to hear them complain all the time. So good for you for doing what is best for yourself!

Maybe they don't have thier legal papers, & they maybe deported.

The most nasty CVS Pharmacists are found in Arlington, VA Store # 2142. I've been going to this store for over 11 years since and tried to brush off every indecent but the "see something, say something" policy makes me say something.

His name is Nader Bassar. He is a minority himself and treats other minorities with disrespect. He gives an intimidating look whenever minorities approach the counter to ask for info. He treats people based on their ethnicity. He gives his best customer service to Caucasians. Next in line could be you who is not a Caucasian and you immediately see his attitude change. You wait at the consultation area of the counter and he could be on the other side but doesn't come to talk to you - he shouts at you from wherever he is and that's very humiliating. Or he uses his forefinger to summon you to his side of the counter which not the consultation area. If he is checking your info, he asks for your ID or Insurance card and he goes to check to the other side of the counter then puts your cards on his side of the counter and he ignores you - you don't know whether he's returning your card back or if he is still working on it. Then he goes on with his business. When you ask if he's finished - Wow then you are in trouble. He pauses and gives you a dirty look. And his staff follow his suit in treating minorities with disrespect.

Joeing Kim is an incompetent pharmacist. I was prescribed three different types of medicines - two of them being nasal sprays and they gave me a mouth inhaler with description that said "use the nasal spray...", and two of the medicines were generic ones. I called to have them changed to brand name and asked why I was not told that they were generic. She said they do not give that option. But I was standing there when they gave that option to other people - Caucasians.

I went back the next day and I found another pharmacist and this one is a liar who was trying to cover up for her buddy. I took back the mouth inhaler with the nasal spray directions and I was told it was the doctor's fault because that type of medicine doesn't come as a nose spray. How was I to know? No explanation was given to me - they just packed everything and sent me home. And if that was the case, why would they put the nasal spray directions on a mouth inhaler? And when I asked why I was not given the option if I wanted generic or brand name medicine like the other customers, I was told "we don't do that". I went to another CVS Store # 1407, and the first thing I was asked was "how would you prefer your medicines, Generic or Brand Name?" very pleasant people. I don't know why I had to go to Store # 2142 all these years and be treated and see others treated like a piece of ###.

NY has some pretty strict laws regarding transfer of rxs back and forth, but not an excuse for her rudeness. Or did you want her name just so you could try to get her in trouble for following the law hmmmmmmm

call them asap ! Confidential Toll-Free Ethics Line: 1-877-CVS-2040. posting on this website will get you no where.

We are always to go and check to see if product a customer got is in fact tagged with a sale sticker..if it is tagged wether correctly or incorrectly we gladly fix the price. I don't know what store you were at but the comment above brings another good point..we have a few peopl that will take sale tags or product n put it in wrong spot so that they always get stuff on sale . Its unfortunate but you may have had that happen..someone put 75 percent off stickers on something that we weren't to have marked down. Either way you should have gotten it for 75 percent off

That's odd... Unless he personally knew every single item that was 75% off, he should have gone over to the area to see if this particular item was on sale too. However, sometimes people take stickers off other products and place them on items they WISH were discounted and then you can't really blame the store for something another customer did...

hahahah, if you did a basic search on patanol you would see that it only comes in 2.5ml bottles.
it's called google.

and i have NO obligation to share ANY Personal info with you all.

ConnorsMommy,

What makes you such a drug authority... I see in your comment history, you tend to hit the Walgreens and CVS complaints with regularity.

You should really reveal such information if you wish to be taken seriously.

you are being silly. the medicine does not come in 0.5ml bottles, and since you threw it away, there's no evidence as such that they would have given you a smaller bottle.

IT IS ONLY available in a 2.5ml bottle, commercially. seriously.

Five years ago, CVS was a great company to work for. The hours exsisted, and the productive work enviornment also had an element of fun. Now I work for a company who somehow manages to survive on coupons. If you have never looked at the facebook page for CVS, it is essentially a catalyst of coupon hell. Why have a price checker like every other profitable retailer, when you can make it print coupons too? It's another money maker that we are forced to entertain. Cvs has to show that not only do people use that stupid thing, but they also redeem the coupons. Decrease the available hours by around 1/2 over the last 5 years, and increase the transaction time 3 fold due to coupons. The reason every cvs employee hates the coupon binders is because the whole store has to stop working to become cashiers when you see these people. As if the hemorage from coupons wasn't enough, I should discuss signs. Price cuts, Threshold, Weekly, Monthly, Compare & Save, White Recall signs... SERIOUSLY?! I can't tell you any other place that I have seen such an inornate structure of pricing. This whole Pricing/Signing seems to be to combat the rampid coupon abuse that cvs suffers. It also has left every item in the store on some kind of sale, leaving me (the employee) without a discount. When you work 5 hours cashiering & cleaning, and stocking, and all that other cvs stuff, a discount is something that you really feel owed. When you find out that discount is not happening because you have to buy 3 of the item @ 2.99 each to save a whoping .11 cents per, it makes you resinate with a stress that just shouldn't exsist. Finally I have to touch on the dreaded word, "Corprate". This word is essentially a viable threat, used by unapproving customers, when they find that the employee, in an effort to do his/her job will not allow the refund/coupon/raincheck. What should be an asset to the employee, has become sort of a demonic plague against stores instead. I actually don't fear the corprate phone calls. That said, the customers who call and are awarded $20-$50.00 Gift cards, rewarding fraudulent, unruly, or childish behavior, usually makes the hemorages that I get from the other issues explode. At the end of the day, the underpaid, under appreciated cvs employee is beat down, written up, and still needs a drink they will pay full price for. The customer who had a coupon for something they didn't buy, and wanted a raincheck for something in stock, and needed a refund for something they wrote a check for yesterday, will win. The 4% raise I no longer get appears to fund the hell that i show up to work for. I will be much happier when I leave CVS/pharmacy. I also would never recomend it to anyone as a place to work.
-Ajp-

I also work for CVS and was there when it was still owned by OSCO. Like you, I used to like my job. But now, they have cut back our hours so much that our store looks horrible all the time and we don't have enough time to get all of our work done. Our store isn't a 24 hr. store and after 8:00 there are only two people in the front end - a supervisor and a cashier. There are just so many things you can do at once. Also, like you, I love my customers. I've been at my store for almost 5 years and enjoy seeing the faces that I've come to know. Customer service isn't a problem with me. We can't keep good help because CVS won't pay a decent wage. What has gotten me on my soapbox is this statement I read yesterday in the finance section of Yahoo -

NEW YORK (AP) -- In a story March 18 about CVS Caremark Corp. The Associated Press erroneously reported the compensation received by CEO Tom Ryan. He received compensation valued at $16.2 million, not $14.4 million, and the value of his stock and options awards on the dates they were granted was $11.1 million, not $9.3 million.

This man alone, makes millions of dollars a year. We are overworked, underpaid and for what? To line these people's pockets? And on top of that, they make so much money off of their own employees. Remember I said that I worked for OSCO? Well, our employee discount in OSCO days for store brands was either 13% over cost if you paid cash and 18% if you put it on a credit card so I have a very good idea what the store brand OTC drugs cost. What discount do we get now - 20% on name brands and 30% on store brands. That is a major difference, it might not sound like it, but it is.

I really like my job, I don't like working for CVS though. But what do you do? There is nothing to do, either find a job elsewhere or find a complaint board like this one! Sorry for the tirade - but I feel better now :)

All managers call the SSS number themselves. It should be counted as some sort of fraud since they are technically contest entry forms. If an employee calls the number instead of the intended customer doesn't change the odds?

Men, with their secret societies and e-mail clubs. They're as bad as women, with their gossip circles and hen-pecking sessions, bring down all those that don't adhere to their idea of a perfect world. And animals, don't get me started with the animals

You really think someone's going to take the time to read all your garbage?

You should of followed her and yelled at her "what the hell is your problem!" If she is rude to you to begin with...in my opinion you have no choice but to be rude right back! Fight fire with fire!

make sure that the pharmacist you spoke with FILLS OUT A REPORT about this error. ALL PHARMACIES are required to keep a record of such errors.

If you can't be assured that a report is filed, make sure you speak with a district manager. Demand it.

You sound like a nut case. Obviously, your 3 prescriptions that you are yakking about are narcotics. Don't be stupid and turn over all of your 3 narcotic scripts at once. Just give them each month when you need them. I am a pharmacist, and I can't stand when you nutcases go crazy over your Oxycontin. The law is strict about those types of meds so you have to be kind and courteous to whoever pharmacist you are dealing with b/c most of us pharmacists think your type of customers are just plain hooked. If you make it difficult or cause a scene, then the more we don't want to deal with your type and tell you we don't have it nor can we get it in. Those with long term narcotic scripts should choose one pharmacy and get to know the pharmacists on a name basis so they can trust you and give you good service.

OMG! CVS Sucks so bad that I am a 38 year old mother of two who just used OMG. You would think I would have learned my lesson after the last three unbelievable experiences that I have had there. Unfortunately I felt obligated to try yet another CVS to spend the $50.00 gift card that I received two horrible experiences ago. I did not get to use it the last time I was there because after being called a lier by the pharmacy manager over and over again as she insisted that she took the scripts from me herself and preceded to count them on her three fingers over and over again, " Stating we do not have a script for June that she could not create something from thin air that I never gave her to start with. The astonishing part was that I had the reverse argument last month with another pharmacist that told me that she could not fill my script before June 24 because she did not have a script for May. Unfortunately I have a cancer that has caused tremendous damage to my spine and have to take some Expensive drugs that the Pharmacy will not order without a script and the law will not allow refills I must turn in a separate piece of paper. So My Doc gives me three at a time. If I do not give them CVS in advance they will not order the drug and if I wait I will run out and it can take a week or so before I can walk. Big catch 22 for me because I can't seem to find a CVS that can keep up with them and they may not be faxed or phoned in. Well, I always start the argument a day or to before. I gave you Three in April. No MS. all I have is June nothing for May Yada yada, needless to say a day or two later it miraculously appears only after I take a trip to what ever CVS and make them look. Usually in alot of pain The gift card was not to make up for any bad experiences but for coupons I had. This last fight was a big one because once I called for a refill and they old me for the 4th time that They only see where I picked it up in May. I asked her to check in the used folder since in May all they had was, June and the pharmacist replied, " this is not my first rodeo.". So of course I have to make the monthly trip to the CVS. Doesn't matter which one because I have been taking meds for over a year and they have yet to keep up with them at 4 different CVS at this point. CVS is the only place that will break a box as they come 28 in a box and i need 180. So she proceeds to tell me that I'm lying and she took them herself and not only did I not give it to her but that I could not have had this same problem last month because Someone filled May. Yes after a four hour stand off she finds it. That girl no longer works there of coarse so this is like my 4th fight with this same CVS. She says I'm lying and she can't pull it out of thin air since she took them herself and remembers like it was yesterday. I was guilty at this point of calling her stupid she then explained to me that the nine years of collage she went through made her smart enough to keep up with a piece of paper. Told me to sit in the chair like a 4 year old and when I asked her to call my DR. she said she would not be responsible for me losing my script. Well it had been over an hour at this point and I go to the front to get a phone book. When OOPsie Guess What? Yep she found it the best part was it was in the first place I told rodeo girl to look. She does not apologize She smugly stats that everyone makes mistakes and I said but not everyone calls the customer a lier and counts over and over on there fingers one, two, one two, No June. I then reply that it seems that it seems that her nine years of school was a waste and did not make her any-less stupid. I do realize that that was immature on my part but this as the 4 time at this CVS. Well I ask it for it back and she freaks, well I already ordered $30, 000 worth of the drug just or you, which again not my finest hour told her she could stick it up her well u know. At that point she threatens to call the police and I reminded her that I did not say I was going to stick them but she could and I would be happy to tell the police how stupid you are. Needless to say I did not use my gift card. You would think it could not get any worse so tonight I went to buy some cosmetics as kinda of a hobby since I went from working 70 hours a week to disabled. I walked in at 9:30 and they have two carts full of clearance stuff. FUN so I start digging and grab a ton of stuff about 9:45 this guys walks up to me and says are you finding everything OK, which I replied yes and that I realize that you close soon and I will try to hurry well i get some markers for 2 year old and some request for my 14 year old and then go to the make-up area with my list. He had been following me around for the last five minutes and reminds me that they close in two minutes. Well I worked in the hospitality restaurant business for over twenty years and when we close at ten does not mean we lock the door at nine and let people dine till 10. They are welcome to enter the establishment until ten to do business. I have waited from 10 till 2:30 hundreds of times for those last late diners and treat them with the same pleasant demeanor that I would if they would have come in at 7:00. Especially now people should be happy they have a job. Anyway I had no intention of staying late but five more minutes with out following me would allowed me to check out the his and hers but I relinquished my quest for personal items and was herded to the register at like 10:06. I then let the girl know because I was being tag teamed at this point that I tried to get things that were priced but the bargain bin was quite disheveled. I was careful to watch the ringing up of items as the mark downs were huge. Well the colors or things without a sticker rang up at full price of coarse and I pointed it out and he said well that is what it is then, while he had to punch in the prices for the other items which all rang up as taxable item. Well he said these are full price so I turned around and grabbed a big handful of them from the bargain basket and started looking for prices well he got mad at this point and went to the back to look like I was trying to get something over on him. Wouldn't u know it all the unmarked items I had were in fact discontinued and were $1.25 while he was trying to charge me $8.99. I had about 40 items or so and had to let a few bargains get away since he refuse to investigate and did not even give me the items that were on sale for buy one get one 1/2 off. Anyway it came to like $147.00 not a bad sale in this climate on unnecessary junk. Well I gave him my gift card and surprise $0 Balance two CVS idiots ago did not put any money on my gift card which I asked my husband about as I normally get two $25 each with two coupons. He said the girl said she put it on the same one. So he calls and it would seem that some how I had a new gift card that has never been used and had a $0 balance(GO CVS!) Now its like 10:15 and he is trowing things around IM so rushed I'm dropping things looking for my credit card and when I finally get out the door is cracked open about two feet they meet in the middle. The girl follows me to the door and has I exit I'm fumbling for keys and there was a loud nose like a gun shot. I jumped like two feet dropped all my crap broke my keys! I looked down I thought I was shot! When I turn around It was the girl she slammed the door so hard I almost had a heart attack. I'm in tears with pain trying to bend over and collect all my stuff from my purse and my bags. My keys fell apart and I was scared to death in a pitch black parking lot trying to collect all my stuff. Me and Bluecross spent over $100, 000 on scripts last year me only like $2, 500 but still and the kicker my receipt has like $17.00 in Bonus bucks on it. I am truly scared to ever go back to any CVS any where I am so thankful my local Harris Teeter agreed to manage my medication for me. Where do they get these people. I truly am worried for my children when this is what people have become. A product of taking God out of the schools and parents letting their children run wild. I am not proud that the pharmacist at CVS have driven me to the point where I even called the girl stupid that should never happen and I apologize to society for adding to the problem but enough is enough CVS SUCKS. Ohh one last bit from the past incident when I walked out the regional manager called me at home and said that they have had a huge problem losing scripts and that they would like me to know that they are working on a new computer system to help with this problem. I guess the days of filing things in alphabetical order went the way of the egyptians. People wonder what happened to them when they were so far ahead I guess CVS moved in and started training employees and stupid spread like wild fire. SQUARE PEG ROUND HOLE! SQAURE PEG ROUND HOLE! Concord NC

CVS does not provide for breaks or lunches for pharmacy staff. They will let you take it if you make a loud enough noise, but then the pharmacy is behind because you left for 30 minutes. They absolutely do not have enough help. They do not train their "techs" and expect them to do a job that is as important as mix medicines and count pills. CVS pharmacies are NOT safe.

Um, educated consumer assumes that people in this world are actually trying to get meds to 'help with their health.

OH lolz. hm. YOU should be the one to go find a life, fighting on the internets.

I guess you probably like to do this on youtube, too.. how pathetic

The pharmacy should have advised her she has the freedom to pay the lower charge out of pocket, by the way, ConnorsMommy, so cut it with your self-righteous attitude and go find a life.

And again, here goes ConnorsMommy with her pro drugstore attitude and thinks she knows all the answers. ConnorsMommy... why don't you go be mommy for a change instead of a non-productive ### around here?

my $$ is on the fact that your'e trying to get narcotic medications early.
Vicodin or Norco, right? perhaps some phenergan with codeine?

ugh.

also, your copay is HIGHER than the cash price. not your pharmacy's fault. it's your insurance company.
so shut up.

I agree, if the gift card doesn't say on it to be used in the store only, then it should be good through the mail...It shouldn't make a difference to CVS how you use it, they are going to get your business...Stupid people...Cvs Sucks...

it's the internets... awww, is educated consumer mad? LOL

Another constructive comment by ConnorsMommy.

read the fine print, accept the consequences. Money ain't free and you're not entitled to jack.

The most common reason we are out of stock is because the drug is on back order. We get the medication from the warehouse and if the warehouse does not have it and can't get it for any reason, then there is no way for us to get it. We have had promises that we would get it by the end of one month, but we don't get it for another 6 months. Believe me, I understand you. I'm sure there are other CVS stores you can bring your script to, or just take it to another pharmacy. I've been screamed at plenty of times over this. I honestly can't do squat about it, I just check people out at the register. I've had some people who had life threatening conditions who just wanted to scream and yell about it, even when we offer to call ANY other place, Walgreens and other CVS, but they will just say forget it. We bend over backwards for everyone!

There is one factor that I don't think most people understand about insurance. If you have a prescription drug plan through your employer, you EMPLOYER designs your plan, NOT the insurance company.When you call Aetna, CVSCAREMARK, MEDCO, WHI, they are only doing what the employer has advised based on the way the coverage is designed by the employer. Believe it or not, there are prescriptions drug plans that do not have quantity limitations, day supply limits, step therapy or prior authorization. To that end, it is not fair to yell or blame the pharmacy or the customer service representative. TALK TO THE EMPLOYER they are one that dictate your plan coverage.

Educated Consumer likes to defend those who can't seem to figure things out for themselves.

Oh, btw... this general listing is for 'drugstores'.

NOT 'insurance companies', you illiterate ###.

tnpowerman, take a look at these:

http://www.consumeraffairs.com/rx/caremark.html

http://ag.ca.gov/cms_attachments/press/pdfs/n1523_caremarkcomplaint.pdf
http://www.atg.wa.gov/pressrelease.aspx?id=19122
http://www.oregoncrimevictimsrights.info/releases/pdf/caremark_complaint.pdf

Only a few of the complaints against the Caremark/CVS Insurance company.

I too work for AT&T and am dealing with this fraudulent insurance company. They are trying to talk my doctor into prescribing something other than Celebrex. I've been on this medication for 6 years and it works with no side effects. I overheard my doctor talking with them to authorize the prescription refill. I could hear him telling them no to a multitude of different drugs they wanted to prescribe instead of what he, my treating physician, is prescribing. Being that Celebrex costs $148.50 for 30 pills of 200mg, cost just might be a factor. There is no generic for it either.

When I said something to the Caremark representative about being out of my medication for 11 days she suggested I go and get a few days supply to hold me over, of course without being covered by insurance. Considering the AT&T Disability Insurance folks are arguing about my disability (cervical spinal stenosis, osteoarthritis resulting in numb hands and extreme pain in shoulders and both arms) and it is sitting in an appeal at the moment, I haven't got the money for a few days supply to then have to pay another copay if they approve of it. Not to mention I had to pay $300 for a cervical MRI out of my pocket due to Cigna denying it until I had 6 weeks of physical therapy which I could not tolerate for more than 3 weeks. Without the MRI diagnosis, no chance of disability pay. See the vicious tight greedy hands all washing one another?

Great benefits, until you need to use them.

Welcome to the United Corporations Of America.

ConnorsMommy... try finding out that CAREMARK/CVS IS an INSURANCE COMPANY, you pompous idiot.

UM, blame your insurance, not your pharmacy.

Your pharmacy dictates the quantity that can be filled for any given time period.
STOP whining about your pharmacy and get on the phone about your insurance.
If your doctor contacts your insurance, you can get him or her to ask so you can get MORE than 2 at at a time.

You're welcome.

A FEW WEEKS AGO KROGER STORE TERRE HAUTE IN HAD AN AD PAGES SAYING AT THE TOP>FREE 25 $ GIFT CERTIFICATE FOR YOUR PRESCRIPTION TRANSFER. GREAT I THOUGHT, BUT TOO UNMENTIONED THE REQUIREMENT WAS TO BUY THE MEDICINE TOO, TRANSFER IS TRANSFER, RIGHT? AND THE 25$ GIFT CARD WAS TO BE PUT ON YOUR PREFERED CUSTOMER CARD. THEY DON'T LOOSE ANYTHING THEY MAKE IT SPENDABLE ONLY AT KROGER. AND TOO, SINCE THEIR PROFIT WAS 18 BILLION THEY COULD HAVE GIVEN IT AWAY NO PRESCRIPTION. AND TOO, MOST PAY 25$ ON ANY PRESCRIPTION. LOST ZIP TO THEM. AND WHAT BETTER WHEN PEOPLE ARE SUFFERING. KEN NEWLIN TERRE HAUTE IN

gotta agree that it's your fault. You are the one that's supposed to know what your insurance is not the pharmacy. You mist be pretty stupid to pay for your prescriptions when it's supposed to be covered by workers compensation.

Richard,

Google Caremark complaint and check all the links to the complaints filed by the Attorney Generals of multiple states against Caremark. The complaints include Medicare fraud by Caremark in 2008.

Again, ConnorsMommy has her wise ### comment about people who have disabilities. Looks like you're too busy on this site with your ugly assuming comments. I feel sorry for Connor if you are his mommy. God be with him.

UM, that would be YOUR fault for NOT letting your pharmacy know that it should have gone under workman's comp.
You got the meds for free, what are you whining about anyway?

So yeah. the pharmacy is NOT PSYCHIC and does not know if you have workman's comp UNLESS YOU TELL THEM.
if you tell them, YOU MUST ALSO PROVIDE INFORMATION ON the workman's comp policy carrier, date of injury, etc.

Looks like you were too busy sitting on your butt getting free medications to do any leg work on this. ugh.

I just read " a dozen ways to lose customers"(copyright2004-2010 CVS Caremark) and these apply#6 "surly employees", #8"Poor response", #9"Not listening".#11-"Arrogance"-"Treating the customer as an idiot!"My 74 year old friend and I arrived to pick up his recent prescription at 10am-November28th, 2010 and the pharmacy was not open.The security grates were all closed and two women were waiting for service-they were together.Ten minutes later the pharmacy was open and my friend Donald Holmes was waiting in line six feet or so behind the woman picking up her prescription> after waiting at least 15 more minutes patiently in line my friend was told-rudely to stand further back by the pharmacist.I was sitting on a chair watching and hearing this>I asked" what did he say to you?" to my friend and the man said loudly and arrogantly that "I am only enforcing the Law"Now I ask "What Law?"We are in this pharmacy once a month(since 2009) and this was news to us!If there is such a law then a line should be on the floor where you stand behind it and/or signs posted to this effect!I complained to the Wonderfully pleasant Manager-Hillary Lucky about the rudeness of this employee and he said he would take care of it!I am writing this email to alert you to the bad behavior and unhappiness that permeates the back of this CVS store from almost every employee that works at the pharmacy.Also, I have complained about this on the phone surveys twice before!I do not understand why they are so miserable there but they are and I and my friend are tired of it>The front of the store has wonderful employees(Leslie, Mogali, Clare, Melody, Marie and of course Hillary Lucky!) that go out of their way to be nice but the pharmacy is another world altogether-Why?I think it is important to not reward "bad behavior" and i am encouraging my friend to try Walgreens' Pharmacy !I certainly would not give my money to employees such as these!sincerely Devon Marlin Henderson

If you don't think it would do any good to complain to the manager, I would say call 1-800-shop-cvs... which will definitely get results! They tell employees not to give customers that number because it goes through the top and filters to the bottom.. which means their pharmacy supervisor (of the district) and EVERY OTHER supervisor will know of it! I am employed by CVS but that kind of behavior from Cathy is ridiculous! Good luck!