Menu
For Business Write a review File a complaint
CB Fast Food Chains Dairy Queen poor product poor service
Dairy Queen

Dairy Queen review: poor product poor service 1

N
Author of the review
12:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Where has the customer service gone? What ever happened to the customer is always right? I wish I knew but they do not exist at Dairy Queen Jackson Center Pennsylvania! My family and I like to go out to DQ 2-3 time a month, maybe for ice cream maybe for a meal. I drive about 6 miles to get to this particular DQ and expect when I get there that it is not an inconvenience to serve my family. In the last couple of months since opening for the season the service and food has been terrible! A few weeks ago my daughter and her friend each got a chicken wrap and fries. Well lets start with the chicken was cold and there was very little of it. There was also only a couple shreds of lettuce and one tiny spot of dressing. When she called to complain she was told that was too bad but there was nothing they were going to do about it! They would not replace them or even fix the ones the kids had! They would not put any more lettuce on it and give no more sauce. We were basically told oh well deal with it or don't come back! No I ask what kind of customer service is that?! I got a burger there three days ago and basically the same thing hardly any toppings and a spot of condiments. When I asked for a packet of ketchup for the burger the acted like I was wrong and it was a major inconvenience to give it to me. Now today my wife stopped to get a Moolatte and she asked when it was handed out to her if it was mocha because it was very light, she was told it was. When she tasted it, it was bland with no flavor. She asked them to fix it and they very rudely said "I will try to make you a better one" again the customer service is not there! When she got the second one she asked if it was a chocolate milkshake because it was so dark and it wasn't even mixed properly, it had so much mocha it was sickening! One extreme to the next! She asked for her money back and was met with a lot of resistance. In the end she got her money back and drove another 12 miles to Mercer PA DQ and got a perfect one. So bottom line is I will drive the extra 12 miles to Mercer from now on because I have never had a problem there. I just go to Jackson Center because it is closer, Well NO MORE! Besides the prices in Mercer are a lot cheaper, I'm not sure why I guess Corporate does not set the prices, the owner charges what they want. The money I spend in gas to go to Mercer I save in cost of food and EVERYTHING in Mercer has always been great. Product and customer service. Too bad Jackson Center DQ a sorry performance gets you an F- ! So Sad.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comments
Add a comment
N
N
Not so Happy Customer 2
Stoneboro, US
Dec 08, 2011 3:21 pm EST

I agree 100% I have been there with similar problems

  1. Dairy Queen Contacts

  2. Dairy Queen phone numbers
    +1 (866) 793-7582
    +1 (866) 793-7582
    Click up if you have successfully reached Dairy Queen by calling +1 (866) 793-7582 phone number 0 0 users reported that they have successfully reached Dairy Queen by calling +1 (866) 793-7582 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +1 (866) 793-7582 phone number 0 0 users reported that they have UNsuccessfully reached Dairy Queen by calling +1 (866) 793-7582 phone number
    Fan Relations Specialist
    +1 (952) 830-0200
    +1 (952) 830-0200
    Click up if you have successfully reached Dairy Queen by calling +1 (952) 830-0200 phone number 0 0 users reported that they have successfully reached Dairy Queen by calling +1 (952) 830-0200 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +1 (952) 830-0200 phone number 0 0 users reported that they have UNsuccessfully reached Dairy Queen by calling +1 (952) 830-0200 phone number
    USA & International
    +1 (905) 639-1492
    +1 (905) 639-1492
    Click up if you have successfully reached Dairy Queen by calling +1 (905) 639-1492 phone number 0 0 users reported that they have successfully reached Dairy Queen by calling +1 (905) 639-1492 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +1 (905) 639-1492 phone number 0 0 users reported that they have UNsuccessfully reached Dairy Queen by calling +1 (905) 639-1492 phone number
    Canada
    +973 17 253 032
    +973 17 253 032
    Click up if you have successfully reached Dairy Queen by calling +973 17 253 032 phone number 1 1 users reported that they have successfully reached Dairy Queen by calling +973 17 253 032 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +973 17 253 032 phone number 1 1 users reported that they have UNsuccessfully reached Dairy Queen by calling +973 17 253 032 phone number
    Bahrain
    +855 23 883 488
    +855 23 883 488
    Click up if you have successfully reached Dairy Queen by calling +855 23 883 488 phone number 1 1 users reported that they have successfully reached Dairy Queen by calling +855 23 883 488 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +855 23 883 488 phone number 1 1 users reported that they have UNsuccessfully reached Dairy Queen by calling +855 23 883 488 phone number
    Cambodia
    +62 216 313 309
    +62 216 313 309
    Click up if you have successfully reached Dairy Queen by calling +62 216 313 309 phone number 1 1 users reported that they have successfully reached Dairy Queen by calling +62 216 313 309 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +62 216 313 309 phone number 2 2 users reported that they have UNsuccessfully reached Dairy Queen by calling +62 216 313 309 phone number
    Indonesia
    +962 65 800 222
    +962 65 800 222
    Click up if you have successfully reached Dairy Queen by calling +962 65 800 222 phone number 1 1 users reported that they have successfully reached Dairy Queen by calling +962 65 800 222 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +962 65 800 222 phone number 2 2 users reported that they have UNsuccessfully reached Dairy Queen by calling +962 65 800 222 phone number
    Jordan
    +965 69 632 594
    +965 69 632 594
    Click up if you have successfully reached Dairy Queen by calling +965 69 632 594 phone number 1 1 users reported that they have successfully reached Dairy Queen by calling +965 69 632 594 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +965 69 632 594 phone number 1 1 users reported that they have UNsuccessfully reached Dairy Queen by calling +965 69 632 594 phone number
    Kuwait
    +856 21 513 206
    +856 21 513 206
    Click up if you have successfully reached Dairy Queen by calling +856 21 513 206 phone number 2 2 users reported that they have successfully reached Dairy Queen by calling +856 21 513 206 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +856 21 513 206 phone number 1 1 users reported that they have UNsuccessfully reached Dairy Queen by calling +856 21 513 206 phone number
    33%
    Confidence score
    Laos
    +966 112 155 111
    +966 112 155 111
    Click up if you have successfully reached Dairy Queen by calling +966 112 155 111 phone number 1 1 users reported that they have successfully reached Dairy Queen by calling +966 112 155 111 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +966 112 155 111 phone number 2 2 users reported that they have UNsuccessfully reached Dairy Queen by calling +966 112 155 111 phone number
    Saudi Arabia
    +84 838 206 525
    +84 838 206 525
    Click up if you have successfully reached Dairy Queen by calling +84 838 206 525 phone number 1 1 users reported that they have successfully reached Dairy Queen by calling +84 838 206 525 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +84 838 206 525 phone number 1 1 users reported that they have UNsuccessfully reached Dairy Queen by calling +84 838 206 525 phone number
    Vietnam
    +1 (866) 793-7582
    +1 (866) 793-7582
    Click up if you have successfully reached Dairy Queen by calling +1 (866) 793-7582 phone number 0 0 users reported that they have successfully reached Dairy Queen by calling +1 (866) 793-7582 phone number Click down if you have unsuccessfully reached Dairy Queen by calling +1 (866) 793-7582 phone number 0 0 users reported that they have UNsuccessfully reached Dairy Queen by calling +1 (866) 793-7582 phone number
    More phone numbers
  3. Dairy Queen emails
  4. Dairy Queen address
    8331 Norman Center Drive, Minneapolis, Minnesota, 55437, United States
  5. Dairy Queen social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Dairy Queen Category
Dairy Queen is ranked 11 among 60 companies in the Fast Food Chains category