Dairy Queen
Reviews and Complaints

I have already called the 800 number but I wanted someone to see a picture of this birthday cake for my 2 year old that looks horrible. I took my 2 year old and 4 year old with me to pick it up. I laid the cake in the back of my suv and got kids in car seats then went back to put the cake in a cooler since I live 45 minutes away. I got back to the cake and noticed the last "e" was missing in the word Deere of John Deere. So I got my kids back out and went back inside and asked if it was much trouble to add an extra "e" because it's not spelled correctly. She said I will try I don't decorate the cakes. I even offered to do it myself if she wanted to bring it out to me. Oh and this is the store manager I am dealing with. She takes a few minutes and comes back saying she didn't have the correct tip and this is the best she could do and asked hesitantly if it's ok. I said " I guess it's gonna have to be". What else could be done it's already messed up. I know it's just a birthday cake but I wanted it to be perfect. The pictures are gonna show this forever. I left in tears! I had already paid when taking it to my car. She offered nothing for the mess up. Thank you for your time and this will likely be our last cake from Dairy Queen!

I went to Dq in macon ga on Pionono Ave. I ordered the triple truffle blizzard.I noticed a note on the window that said if your blizzard is not served upside down it free. When I got mine she sat it on the counter. I asked about the note and she said we don't do that. I paid and left. I did not get a receipt and my blizzard didn't have peanuts. I was not satisfied at all.

3/14/18 no 046073
I payed for my order at 813pm and they asked me to pull up, about 5 minutes later the person behind me was served and needed to get out so I pulled around to the front. Waited there for 20 more minutes till I saw another person leave. Pulled all the way back to the main window and sat for another 5 minutes. Then the [censor] drive thru guy came up to me with an order I knew was not mine and he said total 17 blah blah blah. I told him seriously I have been waiting for 30 minutes already and you dont know what my order was? I order a [censor] number 1 seriously. I had to give him my receipt again to try to make my order. Then 5 minutes later he served another person at the window and there they went with their food. So I pulled to the entrance on the side and went inside and asked for a refund. Then they all scramble and pull an order out of their [censor] saying that was my order in less than 10 seconds.

I truly believe they did not serve me because I am a white lesbian. They are racist and prejudice. Making me waste my time. [censor] them. I demanded my refund once again and they finally gave me my money then tried to keep my receipt. And I told her no I want my receipt for evidence.

Those workers are racist and prejudice against white lesbians. I am going to get a lawyer and sueeeeee!

Another thing I absolutely [censor] hate is that dairy queen is the only fast food restaurant in orange grove texas because supposedly they have a contract out with the city to be the only fast food restaurant in the area. That is wrong and this needs to be stopped. That is not legal and if this is not taken care of I will also talk to my lawyer about that. You [censor] stupid pieces of [censor] [censor]. You deserve to be yelled at because you allow this to continue to happen. You [censor] [censor] think everyone here is a stupid white red neck. You better change this [censor] or I will talk to my lawyer and bring the dairy queen franchise down for the racism and prejudice and market playing they are doing in orange grove texas and for dairy queen allowing this corruption to the market. Go [censor] your self and your piece of [censor] racist and prejudice dairy queen

Sincerely white lesbian

I was going to Dairy Queen to get a strawberry banana orange Julius and as I order and sit down 10 minutes later I am notified they are out of the ingredients to make them. I drive here just for that and this happens. Also my friend ordered a hi c orange and they failed to give her it and gave her a coke we will not return to this Dairy Queen again

In the blizzard, Oreo mint blizzard, the bottom half was white ice cream, and as you can see from the top there was streams of mint. Not mixed at all well together.

On same day and same order chocolate shake, as you can see all the chocolate at the bottom barely mixed, and chunks of vanilla ice cream still in there, and barely mixed.

We also have the same problem, at the Silvis Illinois location. That's why we stopped going to them. And tried a different location. But apparently nobody can mix a shake.

Me and my husband went through the drive thru at dairy Queen on Brandon Avenue Roanoke VA and when we got home my husband seen that the buns on the burger were completely burnt and he asked for no bacon and it had bacon. We called the store and spoke with the assistant manager and told her the problem and we told her we were not given a receipt but we told her exactly what we ordered and the order total. The assistant manager proceeded to tell me that the buns were burnt because they try to make things as ordered at night time, which to me is no excuse. The assistant manager then told me that we needed to hold on to the food til tomorrow because they were about to close for the evening. I asked her what am I supposed to do, eat in front of my husband? And she said there was nothing she could do. This is enough to turn me away from dairy Queen for good and it's definitely enough for me to spread my bad experience to my friends.

First of all, everything costs enough for me to have a spectacular experience. Every time I save up to come here, which is a rare occasion, I cannot wait for my cup of ice. 22 dollars on two normal person meals. You understand I can go to an actual restaurant where I get sit down service and a waitstaff for less than that if I ordered literally the same thing. I'm done. The convenience is no longer a convenience. Two sips in and I was out of drink. Awesome.

3/9/2018
I ordered the taco salad for lunch today, and I was enjoying it and almost finished it when I found a hair in the middle of my salad. It was a piece of hair I know wasn't mind because it doesn't match the color, or length of my hair. I'm disgusted and expect better from DQ. I hope there isn't hairs in other peoples food. I also hope that this issue gets resolved immediately.

At Dairy Queen tonight at 6:30 and I will when I ordered the help was excellent. But the food was so bad that I couldn't eat it I paid slightly over $26 for a flamethrower and two Quarter Pounders with drinks and fries. It seems to me with a brand new store at suppertime especially food would be fresh and hot and tasty. I guess I need to win these next time. Thank you Steven James

I came in drive 3/07/18 around lunch time the lady that was on the headset was very nice I ordered a BBQ Melt combo with a large Diet Coke. I told her my total always be 3.87
Another lady got on the headset and said {well ma'am you said combo so we automatically think you want fries} I said I'm sorry I want the 3.87 meal. (She said well say that next time she get on my nerves) I guess she didn't think I heard her because I said oh I get on your nerves she never responded
I drove to the window and asked who said it the young lady at the window said she's in chill
I never been to Dairy Queen and got disrespected like I did Wednesday

Went to Dairy Queen 3/5/18 and were informed they were out of vanilla ice cream! This is the second time this has happened! On 2/5/18 the same thing happened! Two teenage workers seemed to be in charge and as this was not their fault, they were the ones left to handle the situation. This new management is a disgrace to the community of North Manchester!

So one day I was with my friends buying blizzards but neither of the workers, put iur blizzards upside down. Isnt there a policy about that not being done? Don't employees have to do so? I was concerned because our blizzards were also quite melted already. Please try finding something about this because I was told that employees have to flip the blizzard upside down. Thank you

Onion rings were over done and a1 burger was just a little under cooked I called the store was told to return to store to make things right was then asked if I still had my food and said yes then told would need that to make things right. I returned to location and informed them of why I was there was then told he would need to talk to his manager and took my food order I was returning to him then informed that my order was being redone. When new order was brought to me by the manager he admitted that onion rings were over done but said my burger wasn't under done but went ahead and made new food for me. What ever happened to the 1 rule customer always right its my opinion your employees need better customer service training or there will be many more unhappy customers to file complaints ty

Each time I visit DQ, the receipt has a DQFanSurvey to complete and receive a free dilly bar on next visit.

I went to DQ twice in 3 days and received a receipt for the dilly bar upon completion of the survey.

The first one was accepted; the 2nd one was rejected as being entered TOO SOON! If I go to DQ three times over 3 days, they will not let me enter each survey with out waiting 15 Days between entering.

THIS IS GROSSLY UNFAIR! IF I VISIT DQ FOUR TIME IN TWO DAYS, I SHOULD BE ALLOWED TO ENTER SURVEY INFO NO MATTER HOW SOON I TRY. BAD CUSTOMER SERVICE...THIS COULD LESD ME TO WENDY'S AND A FROSTY

I went through the drive thru at 177 north lee street Forsythe, ga 31029. The girl at the window was quite rude when taking my order. I had asked to split the order because I had a separate order for another individual that was in the car with me. He is disabled and needed his own separate receipt. The girl taking the order informed me that she was not allowed to do that. Upon explaining why I asked to separate the ticket I asked for a manager. The manager finally came to the window and explained it to me quite rudely and then told me to move out of the drive thru. I asked him for the corporate number and hr refused to give me the phone number and told me he would call the police if I did not move. I asked him again for the corporate number and he told me to look up the number and to move out of his driveway. (The food was also cold and hard- my client ordered chicken tenders) I was informed later that he is the Franchise owner. I am disappointed in the rudeness of the employees as well as the owner/ manager. I really like Dairy Queen. But, I will never go to the one in forsyth again. I am appalled!

I am very disappointed with the way my chocolate brownie blizzard cake was made. It was picked up at the 33rd street location Dairy Queen in Saskatoon, SK by a family member. When I received it for a birthday I was upset in how poorly made it was. It looks nothing like the picture. The inside was like a normal ice cream cake, not a blizzard cake I had requested. I have attached photos of my cake and what it is supposed to look like. Please contact me back, Thanks!

The chicken strips were burnt and one of the two blizzards I bought had a hair in it. My toast was also not toasted. I'm not too impressed since I paid over $17 for the meal. The customer service was fine, but still doesn't make up for the lack of food quality. I'm tempted to call in and ask for a manager to see if I could get a refund or at least a gift card or something .

I got a basket off fries from a store down the highway and paid $7 for a basket of fries that didn't haven very many fries in it. I am a ex employee of Dairy Queen and know how much fries are supposed to go in the basket and I wasn't satisfied. To be completely honest I don't even think that the basket of fries was weighed to be the 16 ounces that it was meant to be. I also got three flame thrower Chrissy wraps that didn't have any cheese in them and the shells were ripped in multiple places.

This place is full of drug user, two guys were smoking dope back by the trash can and try ed to mask it by putting on cologne, , one guy i think sniffs somthing and went right back in side and started serving cousmers and u could smell it on them, Lucy and the other manager will argue with cousmers about there order, they always short handed, all the employees continously pulling up there pants and fixing food, I can only say this it one girl I think named ty something the out work them all she will get things flowing, I've returned my orders a few time when they reach in there pants, there is [censor] paper on the floor of the bath room, and employees coming out the rest room with dripping wet hand to fix your food, its no yonder why I seen this place loose so much money and business I will never eat here again this was a good family place we ate at for over 5 years on sundays, the tables always have ketchup or some other dried food on it. This place is like a carnival with bacteria over it, we always wondered why the other families used to talk badly about this place but now the whole neighborhood knows not to eat here. This place need new management be for I go back and eat here. We tell everone about this place and even got video of employees looking crazy and doing discussing things how can u scratch your private area, then ask what can u get for me...Grosssss!

I picked up this cake on February 13th at approximately 3 p.m. I was shocked to see it didn't even look like your advertisement nevertheless I stated this doesn't even look like the picture and the person behind the counter was like oh well. I was beyond disappointed and probably won't be back down below is a picture of the cake I bought and the cake should have looked like the second picture that you advertised