DAMAC Properties
Reviews and Complaints

One of the worst experiences for the move-in in Dubai, i tried through website it directed me to app, and when trying the app below were my experience:

1. Very slow app and keeps on crashing

2. No clear instruction how to apply for move in or track your request

3. No customer service or help contact number

4. Whats app virtual/automatic reply is useless, reaching to help and at the end getting youtube link is not helpful !

At this point i don't know whom to contact, i just feel DAMAC is not ready to go virtual and their should be a support system till automation is reliable and achieved.

We came to view an apartment and the security treated us like we are coming to rob the place and did not allow us to go upstairs although the landlord was upstairs.

When the landlord came down, the security told him that they are not allowed to go up cause it's past the viewing time.

We made an appointment with the agency and the agency was the one that gave us the time.

The security is very unprofessional and did a very good job in making us feel unwelcomed.

I want to highlight that I am in fear for my mother's safety living in Upper Crest after yesterday's events.

After going out for a walk, Jalal (Or Jawal) the supervisor of security locked the door of our apartment when my mom was outside intentionally. When she came back he disrespectfully shouted at us and refused to let us back to OUR apartment, because of missing documents. After explaining my mother is 70 years old and she needs to access her diabet medicines he still refused to provide access. After police came it was clarified to Jalal that him touching the door of a private property is ILLEGAL and also not letting us access OUR apartment is ILLEGAL. The door was finally opened and our card restored after the police visit. I was kind enough to not open a case against him, but I request you for action to be taken against him since he is putting the health and wellbeing of residents in danger. I believe the staff should have better job than intentionally harassing elderly people and preventing them from taking their medicine.

We are renting from a third party and we had been in the building for 7 years, as every year the contract will be renewed there was a delay because the owner is abroad. In any case, the reception HAS NO RIGHT to obstruct the access to private property based on the laws in Dubai.

I bought my unit at bellavista with a payment plan. My final payment is not due until 2023. although damac had months of delays with completion of construction with no compensation, they suddenly require bank check for foreigners for handover. I do not have a bank account and i am abroad. They call you incessantly only for payment, which i have been always prompt. Their collection dept keeps calling to do a handover. Through my real estate agent, we did snagging appointment but they dont let us go back and check if snagging has been resolved because they say i have to make a full payment or have a bank account to do so. Buyers should be well aware what they are entering into when dealing with Damac.

I inquired about a property for rent that I found in Property Finder today. I asked the agent Mohamed Saud Khan to show me some photos of another property that he's offering me which is not listed in Property Finder. He told me that he doesnt have the photos and i must come to see the property. I told him that I prefer to see the unit before coming as I do not want to travel and waste my time if the property turned out to be something that I am not looking for. He started getting vicious and sent me numerous voice messages and very angry. I told him to just let me know and send me the photos when he has some units similar to the ones that I told him I like as I am not in a hurry to move. But he still kept getting angry and sarcastically told me that I expect the contract to be sent to me in photos and I'll also sign the photos and all those unacceptable mean remarks meant to ridicule me. Mind you he's the agent snd I'm the client. So I told him don't worry keep insulting me and I will complain about you. But this agent seem to be so confident that his mean, unprofessional and vicious behavior will remain acceptable to Damac so he went to tell me that I can complain to anyone in Damac and he doesn't care.

This seems to be the normal and acceptable behavior of Damac Real Estate Agents in Dubai as evidence Ed by this utterly unprofessional Real Estate agents attitude. I have all the sarcastic and vicious voice messages of Mohamed Saud Khan I am in doubt if the name posted in Propery Finder is even the same person because the voice message sounds like an Arab.

I have moved in the apartment 2 months ago. Now one lamp in the corridor stopped to work for some unknown reason. Few days I am trying to get team to come and check, make necessary change of the lamp in case if lamp burnt out. Today I received an answer from the call center that "changing lamps" is out of the scope of maintatnce team. That I have to check myself by calling outside service company if the problem is in the lamp which is absolutely ridiculous. First of all I live in the apartment less than 2 months, and there is no way I could use lamp long enough, if bad quality product was installed from the beginning it has to be replaced by the building since building has one year of warranty. Second things - is absolutely ridiculous that to check an issue I have to call outside service company or to check it on my own. I live in Dubai 11 years and building management was always helpful and provided all the needful services. They keep huge team with lots of salaries, however no-one is willing to do their job. I am extremely disappointed with this service.

I just bought my first house, I’ve lived in the UAE my whole life and decided it was time to lay down roots in a country that has helped shape me, educate me and has given me and my loved ones the best moments of our lives. A little nervous but full of excitement, we decided to start this process a few months ago and chose DAMAC to guide us along our journey to one of the biggest decisions we will make in our adult lives. However, we soon found ourselves having to try and maintain excitement once we officially started. From almost the very start of the experience, with our first DAMAC employee, we found it difficult and very quickly, due to a lack of competence, our experience became extremely bad.

We found it near impossible to get in touch with anyone regarding any queries or questions we may have, we were lied to on multiple occasions with regards to costs, fees, processes and protocols. From the date of our scheduled handover, we actually received our keys one month after, and we had been paying for the house for that month with no access to it despite constant calls and emails from my side which went unanswered. We signed a service charge waiver that was declined on handover due to “delayed payments,” despite us providing a huge amount of evidence to prove that was not the case, and our agent refused to help us with any of this. Obviously I soon discovered that this was a scam from DAMAC to get people to sign because I met many people who experienced the same. I eventually was told that the keys would be delivered to me, and when I didn’t hear back for days after that, I called the customer service line who argued with me and told me that this was not a process that DAMAC does and I would need to collect the keys myself, then I got a call a day later saying it IS a process DAMAC provides. Your agents, one in particular that I dealt with, Tanya Hemnani, seemed not only disinterested in helping speed up or ease the processes, but it seemed she was actively trying to stall at almost every turn. I called the DAMAC customer service line so many times to get in touch with her that I was being addressed by name by the reps because they knew she had not responded or gotten in touch with me. I began to regret my decision and was truly horrified at the lack of service in a country that prides itself on an extremely high level of customer service – it seems that DAMAC perhaps does not follow suit with other companies in the region. Had I known that I would experience this, I would not have made the decision to choose DAMAC.

I asked multiple other members of the community and none could provide me with the name of an agent who they felt was helpful or they were impressed by – which indicates to me that no one has been impressed by any employee they have dealt with. This is an opinion that I would be massively inclined to agree with.

Overall, I found the experience extremely taxing and it is not one I would recommend to anyone to undertake. I think that the initial stages of our experience should have been an indicator not to proceed, however we were hopeful that there would be an improvement and we were extremely wrong.

Please, DAMAC, be aware that buying a house is an incredibly important part of anyone’s life and you as a developer, have a duty to make sure that this experience is heightened and not destroyed by people who cannot do their jobs at any level. As I now have the keys to my new home, and we are officially members of a DAMAC community, I would hope that my opinion of DAMAC improves, however I am not expecting much.

I bought one apartment in Golf horizon tower. Process started in February 2022 and they sent me handover notice in March 2022. And unit was handed over in June 2022. Now problem is that they are asking me to pay the service charges for the month April and May as well. Handover was delayed from their side so it is not fair to asking the service charges for the months I was not staying there, not fair at all. I raised a request and following up almost daily by calling their happiness center. But they are not able to help me on that and now finally handed over team said that they can not reset it after handed over the unit. It is really disappointing.

Since 25th July, Central air con is not working properly. 1 hour we get chilled air and then 3 to 4 hours we get fan air. It's hot and humid in the apartments. The technicians come and go, they are unable to resolve the issue. Most of them are not qualified and unable to communicate. Call Centre is only interested in receiving and closing the call. No one cares about the inconvenience and suffering of the tenants. Extremely poor service.

I am a landlord owning 5 villas in damac hills 2 but never been so disappointed in having properties as much as i am here. I literally regret buying in damac. The worst quality and service provide. The machineries and quality provided by them only works max 1yr or less. They team inspects houses after my tenants call them atleast 5-7 times. After they inspect they never show up until warranty of house is finished so that they can claim money for new motors which was damaged already in their first visit. They have scammed everyone by taking a huge amount for the property and giving the worst quality. I dont understand what they have quoted money for even if their quality cant even last 1yr. Never ever invest in damac all they want is money in return of poor quality house. I have to change all plumbing motors, pump for all houses, ac duct system, drainage system and internal pipes from kitchen which started giving issue before 1yr and damac team was not even helpful for my tenants. Extremely disappointed stay away from such fraud company and invest your money in better place.

SCAM company.

More than 2 months ago I paid 104% for a “ready to move in” apartment in Golf Veduta A.

06.08.2022 was snags completion date. Handover agent Farah is not doing her job properly. She is not in contact with me and not resolving the issue with handover.

She called me twice and it happened only after more that 10 calls to customer care (hundreds of minutes spent on the phone line). During her last call she said I can book key handover via the Damac living app. But this function in the app is not available for me. Within 5 minutes I called back customer care, Mohamed said I need to sent a request via email to resolve this problem. email acknowledgement number is [protected]. Email sent on Thursday evening, today is Saturday afternoon. No response. Customer care agent Mawadaa said 10 minutes, she/he rised a request on my request (stupid, I know) and provided ticket 50566.

DOES ANYONE IN THIS COMPANY CARE ABOUT CUSTOMERS?

I visited Damac properties early July with the intention of buying a unit that I could occupy beginning of Aug. The relationship manager that i spoke with informed me that all units were sold out but if i gave him a cheque to keep and passport copy then he would fight to get a cancellation unit. I did likewise and clearly told him i would need by end of July, failure to which i would use the funds i had to pay annual rent and buy furniture. I waited until there was no more time since i was relocating from Abu Dhabi so i used my funds for rentals. The manager then called me and said he had found the unit a week after i signed my tenancy contract. I explained to him that i already used the funds and he advised me to cancel ajd lose 2 months equivalent of rent. He then called me to the office and asked me to pay 50k aed booking for that unit. I told him that i would want to speak with the mortgage advisor first so we are clear of the monies involved but he practically forced me to pay and figure out everything tomorrow morning and that if i didnt want the unit i would cancel the booking and get my refund. He said he also needed to show management that he was a hard work. Long story short i paid 20k but got the shock of my life when the mortgage advisor told me that i could get the unit but they will be taking 90% of my salary, partly mortgage and partly personal loan since i didn't have enough for downpayment. I told him that it wasnt an option and that the Central Bank only allows upto 50% so how was he going to do it. He told me that he could do that type of work. I refused to do anything that would potentially land me into trouble and contacted the sales manager not to book the unit the following morning. He hadnt successfully booked the previous night because there was no picture of the cards i used. I have since asked for my refund but there is no action or any form of response from this person. Please guide me how to retrieve my hard earned cash from these dishonest people

Listed below is an example of my last reply to these in competent people that made me will never buy again from damac

I am complaining here first before I reach out to the CEO

So I am really not sure what to do you with your poor performance and the unprofessional continuous requests for money and threatening that you will take legal action against me, despite the fact that I did pay, then re send you the proof of payment then you did reply by acceptance of proof of payment, then after one week you are sending the same message again and then I reply with the proof of payment and your acceptance, and then after another 2 weeks you are re sending the same message, away from the fact that I will never buy from damac again because of your poor performance, do you want me to send copies of these mails to your CEO directly to his email which I have, to show him the performance of his team!

Waiting for your normal robotic reply, let me put it here to save you some time

We are sorry, we really understand your frustration

From: [protected]@loams.ae

Sent: thursday, august 11, 2022 7:31 am

To: yasser. [protected]@hotmail.com

Subject: payment reminder - service charges for mrn/4/414 in mrn

Dear valued owner,

Greetings, hope you are doing well and keeping safe.

This is to inform you that there are outstanding service charges with the amount of (AED 4775.23) related to your unit as per our records.

All the service charge rates have been approved by Rera and a detailed breakdown of these rates can be viewed on your Mollak invoice.

As per article 25 (a) of law no. (6) of 2019, the payment of service charges remains the obligation of a unit owner towards the management company to maintain the services and facilities in the common areas of your building/community.

We encourage owners to initiate all service charge related payments in line with the existing regulations and to be deposited into the regulated account that is clearly stated in your Mollak service charge invoice.

However, if you face any issues while paying your service charges, kindly contact our service charge team on 800-5722 and they will be on hand to assist you.

I am the owner of the apartment in Tower B in Da,ac Paramount Towers (Business Bay) since 2018. We have two pools on Level 8. One pool belongs to the Hotel (Tower A) and all illumination is working properly and at night you can see everything even from higher floors. But the second pool belongs to residential Towers B, C and D with no illumination at all (only 2 or 3 lamps are working but too week lights. We all are paying huge service charges but why the residential pool is not getting the right service as the neighbourhood pool even though both of them belong to Damac LOAMS service company?

I was cheated by the agent and sales person of DAMAC who lured me into paying 34% instead of 5% booking amount saying that if I pay 34% downpayment and buy 2 units instead of one, they would get me 4% rebate. 2% by DAMAC & 2% by the BROKER. From last 3 months I am following up with DAMAC for the 2% rebate signed letter and updated SOA reflecting the 2% rebate promised but no response till date. Also the broker agent and sales person of DAMAC were hand in gloves and the 2% rebate promised by ASSET HOMEZ Broker who are frauds and did not honor the cheque. Basically I was cheated into buying 2 units instead of one, cheated into paying 34% instead of 5% for getting the 4% rebate. Damac AT YOUR SERVICE is of no use they do not reply or help the customers. Its a real shame that they are encouraging such malpractices & cheating the customers and spoiling their reputation in the market

Contact No: [protected]

Email : [protected]@gmail.com

Hello

I purchased from Damac last year, they were 6 months late on handover and they delivered a handover notice before the building was ready, it was still at 98% as per DLD website and their Damac app. This is their strategy to gain 2% penalties per month if you don’t pay the full amount which you automatically sign in the original contract, they don’t even need to ask you to sign again.

Once the building was 100% ready they asked for 57% installment plan completion to get a handover, then they asked for 60 then 67 and so on. On top of this, they want undated cheques for security deposit outside of the agreement and once asked for a contract amendment as it’s not mentioned anywhere, no response at all even after calling, and emailing multiple times.

My experience with Damac has been extremely frustrating and most probability I will get another contact [protected]@damacgroup.com again.

I am sharing for everyone’s sake who is planning to buy from Damac. Be careful!

31-July-2022, there was a promotional event at Four Seasons hotel Plam Jumeriah, we were invited by Property Advisor to the event when we actually were inquiring about property details at the Mall of Emirates. Earlier, almost 2 weeks back we attended the DAMAC event in the Sheraton hotel in MOE during which we show our interest but the relevant property Advisor didn't follow up with us later, and as we are tourists we agreed to attend another event happening to get discount offers.

DAMAC driver took us to the Palm Jumeriah event, we had a meeting with the new property advisor and mortgage team member and wanted to see the apartments but due to Sunday, keys weren't available and the visit has been postponed to another day. Due to the hot weather and beautiful four-season ambiance we decided to stay there for some time more to click some pictures and have a look around the hotel for consideration of dinner. As we got a little tired we get back to the DAMAC events refreshment area to grab water and tea. As we were enjoying drinks an unknown person accompanying another fellow came straight towards us like a policeman and without his own introduction, he started asking questions. " what time did you have your meeting with the property advisor, what time? " "so after 3-4 hours of the meeting you people are still here?" "Are you attending all the DAMAC events? because our records are showing so" " What are you looking for here now? we have restriction to no. of people coming in and out ". We recorded our concern with Property Advisor about his behavior as well as confronted him about his way. DAMAC promoters are the ones who invited us to both events, first event's failure was a lack of follow up which lead us to ask questions at the information desk in MOE which lead us to the second event hoping for offers. If your potential customers are allowed to attend one event only let them know or tell your teams not to invite people to events. Further, it's none of DAMAC's concern if we decided to stay a little longer on the hotel premises but if the concern was extra drinks and snacks, please send us the bill, and we will pay it. We felt offended and insulted as he questioned us like an interrogation in front of people. we are still dishearted and distressed and we might not invest in DAMAC even though we believe a name like DAMAC doesn't own the cheap treatment of one of their employees. we have property business in our home country and were seriously considering an investment.

Two days after I moved into my unit there was a pipe bursting and water over flow from my tank. The guys who came to fix the issue took 8 hours and closed ticket FMN - 406801. Next day there was a pipe burst from the same place. Either DAMAC used sub standard materials or proper quality checking was not done. Either way upon identifying the issue the fixing was also not properly done in the first instance. I’m spending Sunday night (31st July 2022) without having any water at my unit. This is really unprofessional from DAMAC and I’m actually thinking if I made the right investment by picking DAMAC as my service provider. Very frustrating!

I have purchased a property from the secondary market at damac hills 2 on the 21st June 2022

We have received title deed from DLD and the transaction has taken place well at DLD

We immediately submitted necessary details for ownership change and NOC to damac and it has been 1 month and still not received it! The property is still under the previous owner in regards to damac..

I cannot rent out my property due to this and cannot log in to the damac living app too despite being the owner!

I find it completely unacceptable for a well known developer like damac to take so much time just to issue the new ownership

Also I have emailed atyourservice many times with no reply at all!

I'm from abroad and this is just a frustrating experience from damac where I will have to come to dubai with so much expenses again just because damac has not done their job..

I really hope something will be done regarding this after my complaint

-S.Jabir

Reference number for my email to atyourservice which was never replied :

[protected]

[protected]

Buying Damac Property in Damac Hills 2 has been nothing short of a stressful experience to a point where I had to sell the unit within the first year of owning it. Initially I was promised a furnished unit, but at the time of the handover I found out that the Sales Agent lied to me and made me sign papers that were for an unfurnished unit. I tried reasoning with the handover team, showed them screenshots of conversation, but ultimately, I accepted it to be my fault in trusting the Damac Agent. Items I identified for snagging were never fixed and as I moved into the unit, for example, I was told that an 'uneven' floor is not covered under warranty. I raised over 80 complaints for various issues throughout my 10 months of stay and finally gave up and decided to sell the unit. This is where the incompetency of the Damac's Operations team went into a whole different level:

I needed NOC for selling the unit, for that I was told that I needed to visit Damac Office, pay for the Service Charges for 3 Quarters in advance of the bill, acquire a PCC and bring Mortgage Release letter. I did this and highlighted the urgency of selling the unit as the new buyers did not have a place to live and I had signed a new contract.

In short, At Your Service Team made a Pregnant Woman (new buyer) visit their multiple offices, send multiple emails and documents, made me send a new document every email and still not issue the NOC.

DLD transferred the unit to the new owner, and the new owner could not move in because they need to be registered with Damac and despite sending Damac the new title deed, they still wouldn't issue the NOC, with each time asking for something else entirely.

I've had 60+ email exchanges between the At Your Service and Service Charges Team and still no NOC. In fact, the last email response that I received from them was exactly 20 days later! 20 days!

I am a victim of being a Damac Customer. It is absolutely the worse customer service by any standards.

I have email