CB Residential Sales DAMAC Properties Complaint Regarding LOAMS Building Management at Zada Tower

DAMAC Properties review: Complaint Regarding LOAMS Building Management at Zada Tower

Tasya Vaniuta of US

Mar 18, 2024 10:59 pm EDT

Verified customer

Resolved

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I am writing to express my deep dissatisfaction with the management practices of LOAMS at Zada Tower. As a resident, I have encountered numerous issues that have significantly detracted from the quality of life in the building.

1. Prohibitive Practices: LOAMS' implementation of a QR code system for building entry was a cumbersome and unnecessary measure that only served to inconvenience residents. It took numerous complaints before this policy was rightfully rescinded. Such practices do not prioritize residents' comfort and instead create unnecessary hurdles.

2. Inadequate Garbage Disposal: The operation of the garbage chute until 9 pm is insufficient, leading to the accumulation of garbage in the garbage room overnight. This negligence results in an unsanitary and unpleasant environment for residents, and immediate action must be taken to address this issue effectively.

3. False Alarm System: The recurring issue of false alarms is both disruptive and concerning for residents' safety. Instances where the alarm system continued to sound for hours without resolution, and the recent incident on March 19th, where the entire building was awakened at 6 am due to the management's failure to deactivate the alarm promptly, are unacceptable breaches of security and peace of mind.

4. Safety Concerns: LOAMS' lax enforcement of allowing unauthorized individuals to distribute advertising flyers poses a potential safety risk to residents. Permitting random individuals access to the building compromises security protocols and exposes residents to unwanted solicitation and potential security threats.

In light of these ongoing issues, I cannot in good faith recommend Zada Tower as a viable option for prospective tenants or buyers. The combination of poor management by LOAMS exacerbates the negative feedback surrounding the building, further diminishing its appeal and desirability.

Confidential Information Hidden: This section contains confidential information visible to verified DAMAC Properties representatives only. If you are affiliated with DAMAC Properties, please claim your business to access these details.

DAMAC Properties response

Mar 19, 2024 8:39 am EDT

DAMAC Properties customer support contacts

Phone numbers

+971 43 019 920

+971 43 731 000

Address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, AE

Website

www.damacproperties.com

File a complaint Write a review

View all DAMAC Properties contacts

Hello Tasya,

We deeply regret the inconvenience caused and are here to help you. Please know that your concern has been taken seriously, and we have escalated it to the respective team. They are committed to resolving the issue promptly and will reach out to you with updates. Your patience during this process is greatly appreciated.

Regards,

Team DAMAC

DAMAC Properties response

Mar 20, 2024 4:09 am EDT

DAMAC Properties customer support contacts

Phone numbers

+971 43 019 920

+971 43 731 000

Address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, AE

Website

www.damacproperties.com

File a complaint Write a review

View all DAMAC Properties contacts

Hello Tasya,

We have already escalated your concern internally. However, our team is unable to connect with you using the provided details. To assist you effectively, could you please help us with your contact number and unit details via our Facebook Inbox/Twitter DM? Our team will reach out to you directly to take this further.

Regards,

Team DAMAC

Resolved

This complaint has been resolved automatically due to user's inactivity.

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DAMAC Properties Contacts

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More phone numbers

DAMAC Properties emails

corporatecommunications@damacgroup.com

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Support

socialdamac@gmail.com

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DAMAC Properties address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, United Arab Emirates

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