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DAMAC Properties

DAMAC Properties review: Excessive delay in contract execution and handover

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7:44 am EDT
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I purchased an apartment from a seller on 4 October (date of transfer). The payment included an amount to be paid to DAMAC, to settle the seller's account with them. The payment was made on 4 October, but the transfer of the unit has still not been completed, and it is still not clear when I will get access to the apartment.

At this stage, I have paid DAMAC, I am paying back my mortgage, but I have absolutely nothing to show for it. I am putting money in DAMAC's pocket and getting nothing in return.

The customer service agents told me the whole process should be completed in 3 or 4 business days. 3 weeks later, and there has still been zero progress. This is beyond a joke.

What makes it worse is that the contact responsible for processing this, Rohit Bathre, is completely unreachable. He does not answer Whatsapp messages or phone calls. On the rare occasion I can get him to respond, he promises me it is almost done ("one or two more days", "this week"), then nothing continues to happen.

Desired outcome: The execution and handover to be completed as soon as possible, so that I have access to the unit I paid for.

Oct 23, 2023 9:33 am EDT
DAMAC Properties customer support contacts
Address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, AE

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Hello,

We are sincerely disappointed to see this and want to get this checked at the earliest. Please reach out to us via Facebook Inbox/Twitter DM, and we will take this ahead from there.

Regards,

Team DAMAC
Update by Nunya Beeswax1234
Oct 24, 2023 9:22 am EDT

I do not use Twitter / Facebook and so cannot use those channels. Please provide an email address for me to contact

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  3. DAMAC Properties emails
  4. DAMAC Properties address
    501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, United Arab Emirates
  5. DAMAC Properties social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 06, 2024