I purchased an apartment from a seller on 4 October (date of transfer). The payment included an amount to be paid to DAMAC, to settle the seller's account with them. The payment was made on 4 October, but the transfer of the unit has still not been completed, and it is still not clear when I will get access to the apartment.
At this stage, I have paid DAMAC, I am paying back my mortgage, but I have absolutely nothing to show for it. I am putting money in DAMAC's pocket and getting nothing in return.
The customer service agents told me the whole process should be completed in 3 or 4 business days. 3 weeks later, and there has still been zero progress. This is beyond a joke.
What makes it worse is that the contact responsible for processing this, Rohit Bathre, is completely unreachable. He does not answer Whatsapp messages or phone calls. On the rare occasion I can get him to respond, he promises me it is almost done ("one or two more days", "this week"), then nothing continues to happen.
Desired outcome: The execution and handover to be completed as soon as possible, so that I have access to the unit I paid for.
I do not use Twitter / Facebook and so cannot use those channels. Please provide an email address for me to contact