CB Residential Sales DAMAC Properties Excessive delay in contract execution and handover

DAMAC Properties review: Excessive delay in contract execution and handover

Nunya Beeswax1234 of Dubai, AE

Oct 23, 2023 7:44 am EDT

Verified customer

Replied

Featured review

I purchased an apartment from a seller on 4 October (date of transfer). The payment included an amount to be paid to DAMAC, to settle the seller's account with them. The payment was made on 4 October, but the transfer of the unit has still not been completed, and it is still not clear when I will get access to the apartment.

At this stage, I have paid DAMAC, I am paying back my mortgage, but I have absolutely nothing to show for it. I am putting money in DAMAC's pocket and getting nothing in return.

The customer service agents told me the whole process should be completed in 3 or 4 business days. 3 weeks later, and there has still been zero progress. This is beyond a joke.

What makes it worse is that the contact responsible for processing this, Rohit Bathre, is completely unreachable. He does not answer Whatsapp messages or phone calls. On the rare occasion I can get him to respond, he promises me it is almost done ("one or two more days", "this week"), then nothing continues to happen.

Desired outcome: The execution and handover to be completed as soon as possible, so that I have access to the unit I paid for.

DAMAC Properties response

Oct 23, 2023 9:33 am EDT

DAMAC Properties customer support contacts

Phone numbers

+971 43 019 920

+971 43 731 000

Address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, AE

Website

www.damacproperties.com

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View all DAMAC Properties contacts

Hello,

We are sincerely disappointed to see this and want to get this checked at the earliest. Please reach out to us via Facebook Inbox/Twitter DM, and we will take this ahead from there.

Regards,

Team DAMAC

I do not use Twitter / Facebook and so cannot use those channels. Please provide an email address for me to contact

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DAMAC Properties Contacts

DAMAC Properties phone numbers

+971 43 019 920
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5%
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Customer Service

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+971 45 122 600
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More phone numbers

DAMAC Properties emails

corporatecommunications@damacgroup.com

100%
Confidence score: 100%

Support

socialdamac@gmail.com

100%
Confidence score: 100%

DAMAC Properties address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, United Arab Emirates

DAMAC Properties social media
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Nov 20, 2024