CB Residential Sales DAMAC Properties Payments

DAMAC Properties review: Payments

solonesq of bowie, US

Sep 19, 2023 9:48 am EDT

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This is how DAMAC stole $46,000 from. I am still in shock.

In September 2022, I visited Dubai. While there, I set up an appointment to meet with a DAMAC representative to view some of DAMAC's new projects. I met with a man named Jawed.

After the meeting, I made the decision to purchase a 5-BR townhome in the coming Lagoons. This home is not expected to be completed until 2028. I was required to put $30,000 down and make payments throughout the following year until approx. $273,000 was paid. I did this.

In May 2023, Jawed sent me information about a new project in DAMAC Bay 2, the Cavalli. I agreed to purchase one of the units in this project. I was told that I had to first pay $15,000 to reserve. I did this. Then, I was told that I need to pay a total of $46,000 by June 9, 2023, to secure the unit. I did this.

On June 9, 2023, after I made my final payment, I was told that my unit was sold. I was dumbfounded. "How can my unit be sold when I paid the $46,000 you told me to pay?" No answer. After a long back and forth, DAMAC finally told me that my $46,000 would be transferred to the Lagoon home I purchased. I reluctantly agreed, but I had no choice since my Cavalli unit was gone.

Months later, I began getting collection emails. I explained to the Collection guy that they had received all my payments. He asked for proof. I created a spreadsheet with all payments made to DAMAC and provided statements to prove. I was then told that the payments I made to the Cavalli was not and will not be applied to the Lagoon. When I asked why, they told me that it was "non-refundable." I said, "I'm not asking for a refund. You told me that it was being applied to my Lagoon." The rep said, "No. We're keeping it."

Basically, they stole $46,000 from me by inducing me to buy a unit that never existed. This has to be criminal. I have been blowing up their phones trying to get an answer. Nothing. I am not on social media and the internet telling my story. I will seek legal counsel in the UAE to recover the stolen $46,000.

Desired outcome: I want my $46,000 applied to my Lagoon account minus any late fees because I was not late.

DAMAC Properties response

Sep 19, 2023 11:52 pm EDT

DAMAC Properties customer support contacts

Phone numbers

+971 43 019 920

+971 43 731 000

Address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, AE

Website

www.damacproperties.com

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Hello,

We regret to know about the inconvenience that you have experienced with our services. Our top priority is to ensure the satisfaction of our valued customers, and are disappointed that we fell short in this regard. Kindly reach out to us via our Facebook Inbox/Twitter DM along with your contact details. We will escalate this to our team and take it forward.

Regards,

Team DAMAC

Resolved

This complaint has been resolved automatically due to user's inactivity.

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DAMAC Properties Contacts

DAMAC Properties phone numbers

+971 43 019 920
+971 43 019 920

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5%
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Customer Service

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5%
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Head Office

+971 45 122 600
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+971 45 905 222
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+966 112 932 883
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+966 122 330 210
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India

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More phone numbers

DAMAC Properties emails

corporatecommunications@damacgroup.com

100%
Confidence score: 100%

Support

socialdamac@gmail.com

100%
Confidence score: 100%

DAMAC Properties address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, United Arab Emirates

DAMAC Properties social media
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Nov 20, 2024