CB Residential Sales DAMAC Properties Security supervisor usman in vera residence

DAMAC Properties review: Security supervisor usman in vera residence

Maria Poguberova of US

Sep 04, 2023 12:22 am EDT

Verified customer

Resolved

Replied

Featured review

Usman is making problem for our company since beginning, he doesn’t allow our guest to enter, he is stopping people who are coming to our apartments even after showing documents. I really can’t understand how someone that incompetent can be on supervisor position in such a great building like Vera Residence. We have many apartments in Vera and Reva and we never had problems with anyone, all the security and maintenance is nice only Usman is creating a issues constantly and continuously.

Today issue:

Our guest was checking in in early morning, all her documents were previously sent along with check in and check out details. We are always following the rules and sending all required documents on both emails (vera security and concierge).

Even though the mail was sent on 2nd of September he stopped the guest and didn’t allow her to enter. The guest was calling me for half an hour (we are talking about early morning time 6:30am and not every time I am available to answer the phone). She was extremely upset and unhappy to wait in reception for 40 min after long flight and she knew it that she sent her documents on time, normally that she was frustrated. When I call the reception I found out that Usman was there and than everything made sense, he is the only person who is disturbing our business. He said he didn’t find the email but the email is sent and it’s there! What can I do more? He was taking to me on rude way in front of the guest and saying that we cannot hide our mistakes under his shoulders and that he will not let the guest in until I send email again. Honestly I feel bullied by him. I send the email again because I didn’t have a choice just for guest to enter.

Kindly understand that we are running a business (Holiday homes) and any negative review from our guests can result lowering our reputation and putting our business in serious trouble. I will send proof of everything I wrote here and send it to all damac and loams emails and I hope this time I will get wanted answer and that man will be removed from the position which he obviously abuses. This is not the first time I complain about him and his behavior, many times I went to management office in Reva and sent emails but I never got proper answer and no one took action towards him. I started thinking that he is feeling secure on that position because someone from top management put him there and doesn’t want to remove him.

You can also investigate previous cases we opened regarding him and you can talk to absolutely every employee in Vera, everyone will tell you the same. That man simply shouldn’t be on position of Supervisor in such a great Damac building. He is incompetent. Also because of him Damac properties started having bad reviews on google, that will directly affect your reputation as well. Kindly escalate this matter to higher authorities and get back to me with a solution as we cannot take this attacks to our business anymore.

Thank you!

Maria

Desired outcome: Replacing supervisor (day shift) in Vera residence, Dubai UAE

DAMAC Properties response

Sep 04, 2023 7:53 am EDT

DAMAC Properties customer support contacts

Phone numbers

+971 43 019 920

+971 43 731 000

Address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, AE

Website

www.damacproperties.com

File a complaint Write a review

View all DAMAC Properties contacts

Hello,

We deeply regret the displeasure and want to assure you that we are here to help. Kindly share your contact number and unit details with us via Facebook Inbox/Twitter DM, and we will promptly escalate this matter to our team to address the same.

Regards,

Team DAMAC

Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments

Add a comment

DAMAC Properties - Unpaid settlements 70

Resolved

DAMAC Properties - sexual and mental abuse 5

DAMAC Properties - project delay 4

DAMAC Properties - Waiting for refund since 1 month 16

DAMAC Properties - unethical behaviour

DAMAC Properties - At your service team and service charges team

Resolved

Replied

DAMAC Properties - Deep Regret and Frustrating Experience with DAMAC 1

Resolved

Replied

DAMAC Properties - Empty promises

Resolved

Replied

DAMAC Properties - Delay in handover the keys of mrn2620 2

DAMAC Properties - Smooth maintenance resolution with damac

Resolved

Replied

View all DAMAC Properties reviews and complaints

DAMAC Properties Contacts

DAMAC Properties phone numbers

+971 43 019 920
+971 43 019 920

Click up if you have successfully reached DAMAC Properties by calling +971 43 019 920 phone number 150 150 users reported that they have successfully reached DAMAC Properties by calling +971 43 019 920 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +971 43 019 920 phone number 137 137 users reported that they have UNsuccessfully reached DAMAC Properties by calling +971 43 019 920 phone number

5%
Confidence score

Customer Service

+971 43 731 000
+971 43 731 000

Click up if you have successfully reached DAMAC Properties by calling +971 43 731 000 phone number 20 20 users reported that they have successfully reached DAMAC Properties by calling +971 43 731 000 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +971 43 731 000 phone number 18 18 users reported that they have UNsuccessfully reached DAMAC Properties by calling +971 43 731 000 phone number

5%
Confidence score

Head Office

+971 45 122 600
+971 45 122 600

Click up if you have successfully reached DAMAC Properties by calling +971 45 122 600 phone number 2 2 users reported that they have successfully reached DAMAC Properties by calling +971 45 122 600 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +971 45 122 600 phone number 5 5 users reported that they have UNsuccessfully reached DAMAC Properties by calling +971 45 122 600 phone number

Ocean Heights Office

+971 43 763 600
+971 43 763 600

Click up if you have successfully reached DAMAC Properties by calling +971 43 763 600 phone number 2 2 users reported that they have successfully reached DAMAC Properties by calling +971 43 763 600 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +971 43 763 600 phone number 3 3 users reported that they have UNsuccessfully reached DAMAC Properties by calling +971 43 763 600 phone number

Park Towers Office

+971 48 183 300
+971 48 183 300

Click up if you have successfully reached DAMAC Properties by calling +971 48 183 300 phone number 6 6 users reported that they have successfully reached DAMAC Properties by calling +971 48 183 300 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +971 48 183 300 phone number 4 4 users reported that they have UNsuccessfully reached DAMAC Properties by calling +971 48 183 300 phone number

20%
Confidence score

DAMAC Hills Office

+971 45 905 222
+971 45 905 222

Click up if you have successfully reached DAMAC Properties by calling +971 45 905 222 phone number 3 3 users reported that they have successfully reached DAMAC Properties by calling +971 45 905 222 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +971 45 905 222 phone number 3 3 users reported that they have UNsuccessfully reached DAMAC Properties by calling +971 45 905 222 phone number

Sheikh Zayed Road Sales Office

+966 112 932 883
+966 112 932 883

Click up if you have successfully reached DAMAC Properties by calling +966 112 932 883 phone number 1 1 users reported that they have successfully reached DAMAC Properties by calling +966 112 932 883 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +966 112 932 883 phone number 2 2 users reported that they have UNsuccessfully reached DAMAC Properties by calling +966 112 932 883 phone number

Riyadh, Saudi Arabia

+966 122 330 210
+966 122 330 210

Click up if you have successfully reached DAMAC Properties by calling +966 122 330 210 phone number 2 2 users reported that they have successfully reached DAMAC Properties by calling +966 122 330 210 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +966 122 330 210 phone number 2 2 users reported that they have UNsuccessfully reached DAMAC Properties by calling +966 122 330 210 phone number

Jeddah, Saudi Arabia

+974 44 666 986
+974 44 666 986

Click up if you have successfully reached DAMAC Properties by calling +974 44 666 986 phone number 1 1 users reported that they have successfully reached DAMAC Properties by calling +974 44 666 986 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +974 44 666 986 phone number 2 2 users reported that they have UNsuccessfully reached DAMAC Properties by calling +974 44 666 986 phone number

Doha, Qatar

+965 22 498 727
+965 22 498 727

Click up if you have successfully reached DAMAC Properties by calling +965 22 498 727 phone number 1 1 users reported that they have successfully reached DAMAC Properties by calling +965 22 498 727 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +965 22 498 727 phone number 3 3 users reported that they have UNsuccessfully reached DAMAC Properties by calling +965 22 498 727 phone number

Kuwait City, Kuwait

+961 81 647 200
+961 81 647 200

Click up if you have successfully reached DAMAC Properties by calling +961 81 647 200 phone number 1 1 users reported that they have successfully reached DAMAC Properties by calling +961 81 647 200 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +961 81 647 200 phone number 4 4 users reported that they have UNsuccessfully reached DAMAC Properties by calling +961 81 647 200 phone number

Beirut, Lebanon

+234 14 406 188
+234 14 406 188

Click up if you have successfully reached DAMAC Properties by calling +234 14 406 188 phone number 2 2 users reported that they have successfully reached DAMAC Properties by calling +234 14 406 188 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +234 14 406 188 phone number 2 2 users reported that they have UNsuccessfully reached DAMAC Properties by calling +234 14 406 188 phone number

Nigeria

+86 400 617 8008
+86 400 617 8008

Click up if you have successfully reached DAMAC Properties by calling +86 400 617 8008 phone number 2 2 users reported that they have successfully reached DAMAC Properties by calling +86 400 617 8008 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +86 400 617 8008 phone number 2 2 users reported that they have UNsuccessfully reached DAMAC Properties by calling +86 400 617 8008 phone number

China

+91 226 184 2433
+91 226 184 2433

Click up if you have successfully reached DAMAC Properties by calling +91 226 184 2433 phone number 2 2 users reported that they have successfully reached DAMAC Properties by calling +91 226 184 2433 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +91 226 184 2433 phone number 2 2 users reported that they have UNsuccessfully reached DAMAC Properties by calling +91 226 184 2433 phone number

India

+7 499 999 2402
+7 499 999 2402

Click up if you have successfully reached DAMAC Properties by calling +7 499 999 2402 phone number 1 1 users reported that they have successfully reached DAMAC Properties by calling +7 499 999 2402 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +7 499 999 2402 phone number 2 2 users reported that they have UNsuccessfully reached DAMAC Properties by calling +7 499 999 2402 phone number

Russia

+971 4 515 6111
+971 4 515 6111

Click up if you have successfully reached DAMAC Properties by calling +971 4 515 6111 phone number 0 0 users reported that they have successfully reached DAMAC Properties by calling +971 4 515 6111 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +971 4 515 6111 phone number 0 0 users reported that they have UNsuccessfully reached DAMAC Properties by calling +971 4 515 6111 phone number

More phone numbers

DAMAC Properties emails

corporatecommunications@damacgroup.com

100%
Confidence score: 100%

Support

socialdamac@gmail.com

100%
Confidence score: 100%

DAMAC Properties address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, United Arab Emirates

DAMAC Properties social media
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 21, 2024
View all DAMAC Properties contacts