Menu
For Business Write a review File a complaint
CB Residential Sales DAMAC Properties Security supervisor usman in vera residence
DAMAC Properties

DAMAC Properties review: Security supervisor usman in vera residence

M
Author of the review
12:22 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Usman is making problem for our company since beginning, he doesn’t allow our guest to enter, he is stopping people who are coming to our apartments even after showing documents. I really can’t understand how someone that incompetent can be on supervisor position in such a great building like Vera Residence. We have many apartments in Vera and Reva and we never had problems with anyone, all the security and maintenance is nice only Usman is creating a issues constantly and continuously.

Today issue:

Our guest was checking in in early morning, all her documents were previously sent along with check in and check out details. We are always following the rules and sending all required documents on both emails (vera security and concierge).

Even though the mail was sent on 2nd of September he stopped the guest and didn’t allow her to enter. The guest was calling me for half an hour (we are talking about early morning time 6:30am and not every time I am available to answer the phone). She was extremely upset and unhappy to wait in reception for 40 min after long flight and she knew it that she sent her documents on time, normally that she was frustrated. When I call the reception I found out that Usman was there and than everything made sense, he is the only person who is disturbing our business. He said he didn’t find the email but the email is sent and it’s there! What can I do more? He was taking to me on rude way in front of the guest and saying that we cannot hide our mistakes under his shoulders and that he will not let the guest in until I send email again. Honestly I feel bullied by him. I send the email again because I didn’t have a choice just for guest to enter.

Kindly understand that we are running a business (Holiday homes) and any negative review from our guests can result lowering our reputation and putting our business in serious trouble. I will send proof of everything I wrote here and send it to all damac and loams emails and I hope this time I will get wanted answer and that man will be removed from the position which he obviously abuses. This is not the first time I complain about him and his behavior, many times I went to management office in Reva and sent emails but I never got proper answer and no one took action towards him. I started thinking that he is feeling secure on that position because someone from top management put him there and doesn’t want to remove him.

You can also investigate previous cases we opened regarding him and you can talk to absolutely every employee in Vera, everyone will tell you the same. That man simply shouldn’t be on position of Supervisor in such a great Damac building. He is incompetent. Also because of him Damac properties started having bad reviews on google, that will directly affect your reputation as well. Kindly escalate this matter to higher authorities and get back to me with a solution as we cannot take this attacks to our business anymore.

Thank you!

Maria

Desired outcome: Replacing supervisor (day shift) in Vera residence, Dubai UAE

Sep 04, 2023 7:53 am EDT
DAMAC Properties customer support contacts
Address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, AE

File a complaint Write a review
Hello,

We deeply regret the displeasure and want to assure you that we are here to help. Kindly share your contact number and unit details with us via Facebook Inbox/Twitter DM, and we will promptly escalate this matter to our team to address the same.

Regards,

Team DAMAC
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More DAMAC Properties reviews & complaints

DAMAC Properties - Unpaid settlements 70
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
DAMAC Properties - At your service team and service charges team
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
DAMAC Properties - Deep Regret and Frustrating Experience with DAMAC 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
DAMAC Properties - Empty promises
Replied
The company left an official comment to this complaint.
DAMAC Properties - Smooth maintenance resolution with damac
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. DAMAC Properties Contacts

  2. DAMAC Properties phone numbers
    +971 43 019 920
    +971 43 019 920
    Click up if you have successfully reached DAMAC Properties by calling +971 43 019 920 phone number 150 150 users reported that they have successfully reached DAMAC Properties by calling +971 43 019 920 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +971 43 019 920 phone number 137 137 users reported that they have UNsuccessfully reached DAMAC Properties by calling +971 43 019 920 phone number
    5%
    Confidence score
    Customer Service
    +971 43 731 000
    +971 43 731 000
    Click up if you have successfully reached DAMAC Properties by calling +971 43 731 000 phone number 20 20 users reported that they have successfully reached DAMAC Properties by calling +971 43 731 000 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +971 43 731 000 phone number 18 18 users reported that they have UNsuccessfully reached DAMAC Properties by calling +971 43 731 000 phone number
    5%
    Confidence score
    Head Office
    +971 45 122 600
    +971 45 122 600
    Click up if you have successfully reached DAMAC Properties by calling +971 45 122 600 phone number 2 2 users reported that they have successfully reached DAMAC Properties by calling +971 45 122 600 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +971 45 122 600 phone number 5 5 users reported that they have UNsuccessfully reached DAMAC Properties by calling +971 45 122 600 phone number
    Ocean Heights Office
    +971 43 763 600
    +971 43 763 600
    Click up if you have successfully reached DAMAC Properties by calling +971 43 763 600 phone number 2 2 users reported that they have successfully reached DAMAC Properties by calling +971 43 763 600 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +971 43 763 600 phone number 3 3 users reported that they have UNsuccessfully reached DAMAC Properties by calling +971 43 763 600 phone number
    Park Towers Office
    +971 48 183 300
    +971 48 183 300
    Click up if you have successfully reached DAMAC Properties by calling +971 48 183 300 phone number 6 6 users reported that they have successfully reached DAMAC Properties by calling +971 48 183 300 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +971 48 183 300 phone number 4 4 users reported that they have UNsuccessfully reached DAMAC Properties by calling +971 48 183 300 phone number
    20%
    Confidence score
    DAMAC Hills Office
    +971 45 905 222
    +971 45 905 222
    Click up if you have successfully reached DAMAC Properties by calling +971 45 905 222 phone number 3 3 users reported that they have successfully reached DAMAC Properties by calling +971 45 905 222 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +971 45 905 222 phone number 3 3 users reported that they have UNsuccessfully reached DAMAC Properties by calling +971 45 905 222 phone number
    Sheikh Zayed Road Sales Office
    +966 112 932 883
    +966 112 932 883
    Click up if you have successfully reached DAMAC Properties by calling +966 112 932 883 phone number 1 1 users reported that they have successfully reached DAMAC Properties by calling +966 112 932 883 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +966 112 932 883 phone number 2 2 users reported that they have UNsuccessfully reached DAMAC Properties by calling +966 112 932 883 phone number
    Riyadh, Saudi Arabia
    +966 122 330 210
    +966 122 330 210
    Click up if you have successfully reached DAMAC Properties by calling +966 122 330 210 phone number 2 2 users reported that they have successfully reached DAMAC Properties by calling +966 122 330 210 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +966 122 330 210 phone number 2 2 users reported that they have UNsuccessfully reached DAMAC Properties by calling +966 122 330 210 phone number
    Jeddah, Saudi Arabia
    +974 44 666 986
    +974 44 666 986
    Click up if you have successfully reached DAMAC Properties by calling +974 44 666 986 phone number 1 1 users reported that they have successfully reached DAMAC Properties by calling +974 44 666 986 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +974 44 666 986 phone number 2 2 users reported that they have UNsuccessfully reached DAMAC Properties by calling +974 44 666 986 phone number
    Doha, Qatar
    +965 22 498 727
    +965 22 498 727
    Click up if you have successfully reached DAMAC Properties by calling +965 22 498 727 phone number 1 1 users reported that they have successfully reached DAMAC Properties by calling +965 22 498 727 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +965 22 498 727 phone number 3 3 users reported that they have UNsuccessfully reached DAMAC Properties by calling +965 22 498 727 phone number
    Kuwait City, Kuwait
    +961 81 647 200
    +961 81 647 200
    Click up if you have successfully reached DAMAC Properties by calling +961 81 647 200 phone number 1 1 users reported that they have successfully reached DAMAC Properties by calling +961 81 647 200 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +961 81 647 200 phone number 4 4 users reported that they have UNsuccessfully reached DAMAC Properties by calling +961 81 647 200 phone number
    Beirut, Lebanon
    +234 14 406 188
    +234 14 406 188
    Click up if you have successfully reached DAMAC Properties by calling +234 14 406 188 phone number 2 2 users reported that they have successfully reached DAMAC Properties by calling +234 14 406 188 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +234 14 406 188 phone number 2 2 users reported that they have UNsuccessfully reached DAMAC Properties by calling +234 14 406 188 phone number
    Nigeria
    +86 400 617 8008
    +86 400 617 8008
    Click up if you have successfully reached DAMAC Properties by calling +86 400 617 8008 phone number 2 2 users reported that they have successfully reached DAMAC Properties by calling +86 400 617 8008 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +86 400 617 8008 phone number 2 2 users reported that they have UNsuccessfully reached DAMAC Properties by calling +86 400 617 8008 phone number
    China
    +91 226 184 2433
    +91 226 184 2433
    Click up if you have successfully reached DAMAC Properties by calling +91 226 184 2433 phone number 2 2 users reported that they have successfully reached DAMAC Properties by calling +91 226 184 2433 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +91 226 184 2433 phone number 2 2 users reported that they have UNsuccessfully reached DAMAC Properties by calling +91 226 184 2433 phone number
    India
    +7 499 999 2402
    +7 499 999 2402
    Click up if you have successfully reached DAMAC Properties by calling +7 499 999 2402 phone number 1 1 users reported that they have successfully reached DAMAC Properties by calling +7 499 999 2402 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +7 499 999 2402 phone number 2 2 users reported that they have UNsuccessfully reached DAMAC Properties by calling +7 499 999 2402 phone number
    Russia
    +971 4 515 6111
    +971 4 515 6111
    Click up if you have successfully reached DAMAC Properties by calling +971 4 515 6111 phone number 0 0 users reported that they have successfully reached DAMAC Properties by calling +971 4 515 6111 phone number Click down if you have unsuccessfully reached DAMAC Properties by calling +971 4 515 6111 phone number 0 0 users reported that they have UNsuccessfully reached DAMAC Properties by calling +971 4 515 6111 phone number
    More phone numbers
  3. DAMAC Properties emails
  4. DAMAC Properties address
    501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, United Arab Emirates
  5. DAMAC Properties social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 06, 2024