Dave & Buster’s
Reviews and Complaints

I had a completely horrible experience with my family last night. The service was not only unacceptable but the employees were so unprofessional. Mr. Garland Myers allowed a female employee to put hands on me as I walked through the bar to leave with my kids. She stood in front of me and tried to block me from passing by and began to push me. She kept on provoking me as my family and I were escorted out by security. My experience was completely humiliating and I will NEVER go to that location again! ALSO BEWARE OF A BLONDE BARTENDER GIRL WITH GLASSES AT THE BAR. She places receipts in your drinks while she places them ready to be sent out. Literally INSIDE the beverages! A complete health violation that should be reported to the health dept. ALSO, saw this talk African American male waiter drinking on the job. SO many things to look out for! Absolutely disgusted by these individuals. I WILL be pressing this issue to headquarters!

For the second time, D&B is ripping me off as for as tickets go. The first time I had 450, 000 tickets that disappeared from my card. We worked that out even though they did everything but call me a liar. This time from the Syracuse D&B, I have 306, 000 tickets. They show that as my balance but as they change cards on me, the total drops to 37, 000. Somehow I'm supposed to come up with an earlier receipt from the St. Louis D&B showing my balance after I haven't been there for months maybe longer or else they don't want to hear my history. The only person who could help me is a manager I no longer see at D&B. He would tell them I always carry that kind of balance on my card.

Hi, I'm writing to make it known just how much our event was ruined by the service we received when we visited D&B at Dolphin mall. We had a private event in the entire venue and even though we had purchased game cards to use while there, the fact that we decided to dine before going to the games made it so we couldn't play more than one game all night. Me and my friends sat at a large table in the dining area and we ordered drinks and food. Not only did some orders not even come at all, everyone slowly left because of the slow service so I had to stay and eat by myself.

When I mentioned to my waiter that I needed my check so I can leave and enjoy the games at least a little before the event was over, he explained that they were understaffed because there were only 4 waiters. What I found incredible was that there were only 5 large tables and we hardly ever saw our waiter. If 4 servers can't handle 5 tables they should've been stationed in the dish area, not scheduled for an event that size. We tried asking other employees, even tried paying at the bar, but they all just said "talk to your server" and were of no help.

It was very tempting to just walk out since it was taking so long but we decided to stay, hoping it would soon be over. It wasn't. We were stuck there and it felt like getting 1 plate of food was the worst decision we could have made. Because by the time we paid and left the event was over and the venue was closing soon after. So despite having reserved the venue and purchased the game cards, we never had a chance to use them.

I brought my family to dave and busters at 1230 for lunch and play and watch the game. There was no tables so we let the kids play and we sat at the bar. We was about to order but was moved to a big table then was told we could not order we had to wait until 2pm. We are currently still waiting for service.it is now 234. I asked to talk to a manager about 6 times to five different servers but had to find him myself. His name was Checivs Jackson he was very rude ans unprofessional. He told me we shouldn't of sat there. I explained that we had been waiting for over a hour and half and still had no service after being moved around. This is not how businesses are supposed to be ran. I bring my kids here regularly and i now will have to find somewhere else to take my kids for playtime lunch and games.

Dave and Busters "Home of the Cakeless Birthday"

After booking a birthday party by phone for ten participants for September 7th, at 2pm, at the Pelham Manor NY location, we were informed upon arrival that our purchased and theme decorated birthday cake was not allowed. During the two previous phone calls to the location inquiring about their birthday celebration services, we were never informed about the "outside food" policy. A business like Dave and Busters must be very aware that most families would bring birthday cakes for their children's celebrations, so their failure to mention that rule to their customers in advance is obviously deliberate.

Imagine a child's birthday party at a restaurant where hundreds of dollars of food is purchased by several family and friends, arcade games are played, gifts are opened, but there is no birthday cake, candles, or birthday song for the child. Sounds horrible doesn't it? That was the experience at Dave and Busters, not only for our family, but for several others that I witnessed during our four hour stay. We spent over $400.00 in food and games at the location, and no birthday cake. That is a terrible policy that really ruined what should have been a joyous experience.

In fact, most families I witnessed that day, including ours, after spending money, were lowered to taking their children's cakes outside of the entrance or into the parking lot, to sing happy birthday and then suffer the embarrassing and degrading experience of struggling to slice and serve birthday cake, off of a park bench or the hood of their car, in full view of Dave and Busters employees, including the general manager Luis, who was very courteous and apologetic, but could offer no clues as to why this policy exists.

I personally am not aware of this ridiculous policy existing at any other restaurant.

To add insult to injury, the restaurant, after confiscating your cake, doesn't even offer purchasable alternatives, such as their own cakes, only slices of one flavor chocolate cake or brownies.

I will never be returning to Dave and Busters and if they continue this dreadful policy of taking away children's birthday cakes, most of which are excitedly decorated and personally themed with love by parents, hopeful to display them on the table after a birthday meal, I would hope that they work harder to ensure that this awful rule is better communicated to their customers.

My husband and I went to Dave and Busters on 08/20/2019. My bill was 58.58 the waitress charged my card 71.07 and than $18. I was told by the manager JT that my money would be refunded the next day. I had to call the store several times and continued to get the run around. It took me over a week to get my money back that was never refunded like I was told. I called corporate to make a complaint and haven't received a phone yet. It's been 3 days!

Me and my daughter went to the Sevierville dave and busters to eat lunch and play games. They were steady but wasn't very busy. We were shown to our table and sat. We waited for almost 20 min and never was greeted by a server. I went to the manager and informed him we were leaving. He said that our waiter had a big party he was tending to. He offered game cards to us which I declined. We our locals and won't be going back. There are to many other great restaurants to go to.

I'm mortified at the service provided at this location. I've never been so insulted in my life from can't sit down if you're not ordering which I was. To making my 11 and 13 yr old daughters move to being asked to pay before we played in the event of dining and dashing after spending $168 then handing me play cards to give my children that I brought with me. Dave and Busters is supposed to be a higher class version on Chuckee Cheese I've never been treated like that there or in the two D&B locations I've been to in NYC I will never go back to this location and I think what happened to me and my family should be made known to the public. No amount of gratuity cards could make up for it. That's like admitting guilt. I cried I'm pregnant and I felt some type of discrimination that I may seek legal representation to see what my options are.