Dawlance
Reviews and Complaints

I purchased 7.5 AC inverter approximately 18 months, after installing system I complain AC cooling not good but after checking technician say cooling coil leakages but this time has top up,

After few days AC gas leakage but technician gas top up 3,4 time and he say no leakage found ,before one year warranty expired I call customer care and complain regarding AC issue, but he say again cooling coil need change but yours warranty expired.

Very disappointed your service and customer warranty

My parents live in Bahria town Lahore. We have always bought Dawlance to support our own national brand but we have suffered whenever we have to get them fixed. Last year I called your service Center in Lahore, somebody showed up after few days and charged us some money for his visit and ordered some replacements parts and never showed his face again and nobody even bothered to call. Anyhow I want the manager to get involved and fix the refrigerator otherwise I will be sending an email to CEO Umar Ahsan Khan. My parents home address is as follows

Contact person

Muhammad Rizwan

49 Overseas enclave B

Bahria Town

Lahore

Being as specific as possible.. Your idiots!. The policy regarding the blockage of service to any customer who ever gets their products repaired outside of your own service station. That is not a policy I see helping those folks who have the entitlement of having acquired your authorised service now must present the most unIslamic and unethical policies and shove those down our throats.. what is the sin that we have committed?. according to you, if anyone else has repaired your brand of AC then no service is ever to be provided to any customer who wishes to ask you to fix your AC for them on cash (no warranty claim) just come and earn your keep... but no.. you are bunch of idiots who like toblackmail people and after they have invested in purchasing an expensive unit will blacklist them from ever using your after sales services... I was totally disgusted and in disbelief at this rotten level of customer care being constantly and rather irritatingly told about your stupid uncaring policies was a real eye opener for me today.. as far as im concerned Im never buying a dawlance product ever again..

thank you for being totakky worthless, dont bring your stupid policies to an islamic country like ours okay.. that may apply to those who charge usury and you may have learned these kind of [censored] policies from them.. but here when a person asks for your help regardless of wether they used you before or after you go and help them... thats customer.. what I got was [censored] by some [censored] company that has no idea what a [censored]ty rep it just acquired today.. I dont want anything from you anymore.. just wanted you to know.. this is not the way you should behave with people ever... customer care one on one.. there is even a saying about the prodigal son... but you wouldnt know about that.. most uncaring brand I have ever come across.. dumbest policies ever.. either you guys think its not worth it to attract more customers, even those who have been misled towards cheaper alternative solutions. or your just here to fleece people... sell them crap that breaks down and then judge them unworthy of your care...

Dunia ki ghatia or sb se ghatia tareen company ha Dawlance main ne Avnte+reg 91999 purshase kia.

pathetic quality like a kabar or na sirf jahil balke chutia helpline pe reps bathay hen.

Main ne call ki or muje btaya gaya k don't use stabilizer automatically electricity stable hojygi or aaj IV box Jaal gaya.

Technician aya to muje 7 hazar ka tikka lag gaya even abi just 1 year and 3 month's Howe hen.

Meri sb se request ha pls don't purshase ni to bhtt bari zalalat main par jaienge ap log Door tk awaz krta har tarha se ghaitaaa

What a pathetic customer service you have. I used to consider Dawlance a nice and responsible brand but my assumption was wrong.

I purchased hard fruit juicer which has multiple issues. On my complaint only one issue was fixed, for other issues instead of fixing your support is telling its normal. Your service center thinks we are out of this world or probably haven't seen juices before so tell us issues are actually features. When I insisted they asked me to use it, in case of issues contact us we will visit you and test at your place as proper testing is not possible at center. In more than 2 months I could try it only twice due to vibration, loud and weird sounds. Now for last two wees I am contacting and telling them whole story again and again and requesting them to visit me and check it, in two weeks they are just making promise that you will be visited soon and doing NOTHING.

I am very very much disappointed by this unprofessional behavior and definitely not going to recommend Dawlance to anyone.

It is regretted to inform that, I hv purchased above mentioned product 0n 28 June 2022 and on 20 sep 2022 I hv found a fault that water is coming from indoor unit in my room, complaint was made and Dw tech found leakage in coil band.

He told me that company policy is to repair the band with new band first time but will not replace full new coil , this type of policy was not written on any documents either not on warranty card.

My request is to replace my full new coil if only coil band was repaired it has chance to develop leakage again at the welding or suturing sites.

Here I hv to mentioned that in same case other companies doing full new coil replacement not repair.

Dawlance is a big and well reputed company and I hope to consider my request.

Microwave oven is not heating at all.it is in functional condition,but not heating

I have purchased this ref recently but it's uper portion is not working properly I have registered complaint on help line several time but it's still unsolved kindly help me

The techancian came to fix my fridgehe done a unprofessional job and now when I m trying to call helping for complain no one is helping me that how the dawlance work and give couustomer service. The guy came to fix a Door becoz it was not closing properly and still doing a same after fix it I have to tight up with a rope other wise the gas will be discharged

I am using your dawlance automatic washing machine model no. Dwt 275 lvs+.. I am sharing my experience.. My experience is going very bad with dawlance products.. I am very disappointing after using it.. My washing machine is disturbing me since 2 month... just 2 year used... Your technicians are failed to repair it.. Many problems occured in it.. Even parts that they are replacing have no warranty... Fully wastage of money.. 😭😭😭😭😭

Even I have dawlance invercter ac heat and cool.. This also has been repaired by technician last year.. Just 2 year used. Many fault apperes in it like some time there showing P4 on screen..

Timer problem

Sir, I'm using 9170model since last year & facing cooling issue from day one. In last year I registered complaint representative visit our site but he replied us there is no issue found in refrigerator.

We are facing issue detail is,

Cooling issue & if lite in off condition then fridge behavior is in just few mint cooling have gone.

Representative replied us some possibilities from our site like,

Electricity voltage issue

Proper ventilation problem

But swearly no electricity issue proper ventilation there.

Pls do needful & also pls note that we have lost purchasing card how's possible company has no data against this machine we live in electronic & IT world hard copy has no matter pls CHK it & solve the issue at immediate basis.

I bought this ac, it’s 1 month since the day I installed it there is no cooling after contacting dawlance, first of all there response time is so pathetic and very slow, first time when they came they said the circuit is faulty they took circuit and I waited for more then week then they replaced it, and installed and said to run ac for 2 hours it will start cooling but it’s 4 hours there is no cooling, I didn’t saw that type of slow and pathetic service any where. Very disappointed and now I think my money got waste….

Split Ac. 4 months me AC jal gaya. 55k rs. Aur ab wo na warranty
Claim kar rahe na replace kar rahe na refund. Unit le kar gaye hain 14 din se
Its been 14 days they arw not returning ny unit. Nor refunding. No call nothing. They are so rude and rigid. Not considering my msgs

Complaint number 1985042
I bought a water dispenser like may be 10 months ago and from the day one I am having issues with it. I am calling to your helpline number and after a long time taking process, they sent me the technician Waqar in bahria phase 2 Rawalpindi. I also told them not to sent him, please send some one else. But no? Well I asked them to give me any contact details of your branch manager pr anyone who can resolve my issue but there answer was no again. As give u another example of like 4 years ago I bought a refrigerator and it had the issue of door closing from the day one and same conversation was happening between me and your company representatives. So, at last U can tell me what to do now. I am totally fed up now and I have no idea what to do. Also, if u want you can check the history and the recordings as well.
Please if u do want to contact me then plz call me on
0345/4651413
Thansk

Respected All

Regretfully inform you that all push us to give score 1 message which i received.

i bought 1.5 ton inverter Enercon on 23rd march 2021 and from 1st day to till to date issue still persists;

I made 2 times complaining 1842555, 1848645 visits done twice, 1st time there was some gas leakage issue found and next time all is good to go as per technician but my room temperature never got down after using 26 temperature as well and tried 3 times and kept ac on 4 hours.

Please help here

Kashif
[protected]

Regarding this complaint the team from dawlance has send one technician to us. But according to technician the company is unae to provide the damaged part n service. The purchase is almost 4 years old and inspire of assuring after sales services the company seems helpless in providing the help n service. According to team and feedback we can now throw the machine in dustbin which is quite strange. Kindly resolve this matter on urgent basis as for any family it is totally impossible to change the home electronics after every 4 or 5 years. This seems quite funny

Freezer thek se kam nai kar raha ha
Or freezer ager 5 mint k liye b band hoo jye sari colling khtam hoo jati ha

Since past 18 days I am complaining about Fridge not cooling but freezer works also refrigerator door is not properly aligned in those 18 days refrigerator door is replaced some 5 to 6 time engineer came to fix the issue but no results.