Dawlance
Reviews and Complaints

I am Asad Ali from Muzaffarabad Azad Kashmir and my refrigerator is not working at all may be issue with compressor and as I know there is no service center in whole region we are facing difficulty in reaching Rawalpindi the nearest center as it cost much please suggest me any center if you have joint venture with any other brand so that may Approached them.
pH: [protected]

My complain is about that my fridge is warm while my freezer is cold from the left part and the right side of the freezer is also warm.
Tell me what to do other wise I will not buy any dawlance product again
I have always trusted dawlance but now it's just breaking my trust.
Answer me!
As soon as possible other wise I will not trust dawlance again.

We have purchased this refrigerator on 25/03/2019 (cost Rs. 60, 000/- around USD 400/-) it has fault since installation that it is making water in abundance on the glass trays and back wall (inside) and that water is dripping inside the unit. After our complaint at the call center Dawlance staff had been visiting frequently and making videos also. The Nazimabad Office Head Mr. Tauheed ur Rehman replaced 3 glass trays with metal grills and they also took the glass trays with them.

I shocked after my conversation with Mr. Faizan at Dawlance at Head Office that they closed the complaint by simply accusing us of resolving the issue from outside source. This is a total baseless and false accusation.

After that conversation with Mr. Faizan at Head Office some one Mr. Saleem called and assured us that we have such complaint with other units also across Pakistan and a team from our Principals from Areclik Turkey is arriving Pakistan to inspect and resolve the issue but so far no such visits were made.

One of my friend from Turkey gave me a WhatsApp number of Arcelik and I lodge complaint with them on 03/07 and today after 3 days when I messaged them again they start to ask who you are and what is your complaint, which means the issue was never raised by Arcelik or never forwarded to Dawlance.

My email to Arcelik Head Office in Turkey was replied by giving contact details of Dawlance Head Office Karachi. If Dawlance Head Office had resolved the issue what was the need to contact Arcelik Turkey

Any how it seems that they are not willing to resolve the issue because they have to change the unit.

7 days hogai hai mari problem solve nahin ki hai ap k help line walo nai daily mai 2 call karta ho lakin daily yeh kahtai hai k solve hogai gi problem tech aya tha faisal name ka us nai fridge k 600 phala lai liya washing machine ka kaha k motor kharab hai 5000 lagai gay mai nai bjar say sirf 300 mai sahi kar wah hai frige abhi bhai mara kharab hai mug ko shifting karni hai mai nai hamrsha dawlance liya lakin first time is service par ph kiya hai lakin itna bura responce mila hai mai syad next time dawalance nahin lai pahoh

Hi. I bought brand new water Despenser WD 1040 WR. It is delivered on 8 june 2109. I switched it on but its cooling section is not working both water cooling and also the refregrator compartment. And also there is problem with normal water drain. Im calling to customer care centre within the mentioned timings for assistance but there is no response. Atleast on call assistance should be available on 24 hours basis.

My refrigrator has damged/faulty on friday 24-05-2019.
My mobile number is [protected]
My address: house# 1196 st#18/19 liaqat abad no2 main bazar near alqasim mosque jhnag road faisalabad.
Resolve my issue asap. My refrigrator is damged on on friday 24-05-2019. I have complaint on saturday at your customer care center in faisalabad but no one visited yet as you mention in your kpi your technician will visit within 24hrs. I have called at your service center in fsd but no one can take it seriously. I shocked for this kind of behaviour by well known company of pakistan. Please send somebody asap.

Hi,
My Fergie was repaired last month dated,
25/4/2019 against the complain no, 1361592
but the problem is still there.
again we are facing same cooling problem
in ther lower section.
even thermo state adjust able is not working.

As per your technician they have replaced the following parts.
1- Gas
2-Gas filter
3-Gas kit
4-moisture kit
However all the issues still there.
I have to request you please look into this matter.

Thank you

Kind Regards
Sarfraz Qureshi
[protected]

I bought a brand new dawlance washing machine LVS plus top load. It has been two months since I have purchased this machine and I have already made 6 to 7 complaints. The problem is that the machine gives error after one cycle. It starts immense noise and vibration with its lever hitting its drum. The machine has been several times dismantled by dawlance service men in Rawalpindi Pakistan. but they are.unable to resolve my complain. There seems to be a factory problem. Dawlance pakistan avoids every complain asking them.to replace my product since it is in warranty. I do not want it to be checked again. Everytime technicians check it they are.more.concerned about their sms message to ackno and.score them.well. I dearly request dawlance to please replace my brand new washing machine. I have paid a heavy hard earned amount but in vain. Dawlance pakistan is earning a bad name.to.dawlance. please fix my concern

I submitted my complaint on UAN no regarding the refrigerator problem the technician visited and said all thing is ok but some may be problem of Rubber which is not good condition so u change and some problem or door adjustment problem they chaeged around 3900 except visit fee 600.they took the door after 24 hours they said they have no Rubber in stock so i should wait 3 days or 1 week after and they repair the door and no have rubber after 2 hour they told me that they get Rubber stock and finally 7 pm they come to visit and fix tbe refrigerator door when u notice the work the door not properly repair and with out to inform to customer they put spray on the door which look very bed Rubber not proper fixed and door not proper adjusted.i think your customer services open just make money not full fill the customer satisfaction as he wants.

i have complain against visiter.. the visitr came my home and he check fridge and told me that the compressor completly seas.. and total expensis will be roynd about 5000 rupes. when they take my fridge for service and brought the bridge with documnts ...in the complain slip mentioned no fault and they charged me labour service and cartage 1000 rpees...its was totaly fraud..pls take some againts this fraud compalin no.. 1268136... the name of fazal rabbani.. technician code is 1009

I registered a complaint #18-10-1264550 0n 22/10/2018 for repair. I was told that tech team will visit on 23rd between 11am to 6pm. My fridge needs replacement of bulb, door rubbers and repair or adjustment of door. But I realized from the comments of customers that it is up to the sweet will of technical staff whether visit or not. It is not certain that they will visit. customer care service or complaint staff is just a lip service to customers.

Assalamualaikom

Yesterday i have lodged a complaint regarding my brand new automatic washing machine that its not spinning.
I have received the sms on my mobile that the staff will come on 12/07/2018 but until now nobody has come to check the washing machine.
My place is at Bashirabad pajjaggi road Peshawar city.
Call me on this number once you arrive at Bashirabad bazar. [protected].
Thank you.

Dear Reader,

I would like to share a complain regarding DAWLANCE refrigerator. I have bought the refrigerator just a month ago and since very next day facing the problems. Refrigerator is continuously dropping water like rain and freezes ice on lower portion is more than deep-freezer.

I have complained around 18 times and followed the service center day and night. After so many requests finally representative came and done some so called adjustments. DAWLANCE didn't bother to ask how was the experience but I called the representative again and asked to come again because problem is still not fixed. The following practice was keep going and later they have stopped responding to us by saying that our seniors will contact you.

DAWLANCE has given a DEFECTED refrigerator of worth Rs. 55, 000. We request the management to take this matter seriously and provide a new refrigerator or return our complete amount. We don't want repair or anything on a NEW refrigerator and this will be not acceptable. Defected item will remain defected and we need 100% return or replacement with new one.

Thank you & Regards

Dear Sir,
Sorry but this is truth as per your team commitment within 24hours representative will reach the destiny to resolve the complaint but continue follow up of mine neither your complaint representative arrived nor you office team advice when my complaint resolved.

Complaint # 18-06-1177654.Technician
Complaint Dated: 28th June
Commitment for complaint resolve : 29th June, 2018

Now I don't need your product if you are decision maker than compensate my 05-days due to un-attendant of complaint & replace my fridge with other new one product, as I have taken this fridge a month before.

if you are not decision maker than pass to the concerned authority.

Thanks

The oven which worked well for 4-5 years suddently stopped working. It was taken to ur service centre at tulsa road, rawalpindi.. The problem was dignosed as 'door switch out of order' it was repaired and worked for 8 months. Again it was taken at the same centr, with same fault, repaired.. This time it worked for about 6 months. For the th third time it was taken again last month. Same fault, repaired and this time it worked for only 10 days. I was advised to take it to w/shop and will be repaired without charges, yesterday the oven was returned but it was not mine.. But someone else. Since then I am repeatedly calling on svc centre contact nos 051/5112160 and 5178404 atleast for four times and the answer is 'we r checking and will let u know' till filling of this complaint, (5.15 pm on 21 jun 2018) no response.

Just to tell u the standard of efficiency, care, reliability of ur svc centres.
Muhamma yasin mob no [protected]

Wings of my Dawlance Inspire plus inverter has stoped working. Even when switched off wings remain open. I have tried to restart it many times but wings remain open also while using swing mode they are not being operated. This is new Ac we purchased last year and still in warranty period please send some technician ASAP so that it can Be sorted out before EId

Dawlance Monogram refrigrator has a copressor problem. Compressor doesnot start up. Cooling issue since yesterday. Having cheched the waeranty card for compressor, I found it was still valid as I had purchased it on June 20, 2015, and my warranty ends on August 31, 2018. Therfore, I Want to claim warranty on immediate basis and please mention me the charges as well.
Ali
[protected]

Customer Service Response is unprofessional as we Shaukat khanum Collection point buy AC for our charsadda branch but there was some problem and we contact back with Haq electronics to repair our AC immediately but due to irresponsible and unprofessional response of Dawlance Haq electronics Charsadda we are still suffering as have lots of patients and patients facing problem kindly follow our query

thanks
Regards
Mkamran

I am Tahir Naveed from Allama Iqbal town Lahore.
I purchased Dawlance refrigerator 1.5 year ago and yesterday its compressor damaged. I logged complain regarding this and I am informed that your compressor warranty is valid while your service warranty is over. So you will have to pay visit charges, transport charges, labor charges and 3200 gas charges. I said ok you provide fix me compressor, I will not take gas from you. The representative said you have to take gas because it is company policy. My point is that; if am not ready to get gas, why company is imposing this to me. They should give me warranty claim of compressor and it’s my problem to fill gas or not. Please solve my problem. My complain number is 1041014.

Following Complaint to Dawlance Customer Care but no action is being taken, I have sent more than five reminder to " customer.[protected]@dawlance.com.pk"

First Complaint Dated: 11 August 2017

This is submitted you that your register dealer M/S City Electronics (Gulshan-e-Iqbal Branch) is over quoting and selling with very high price with compare to your dawlance refrigerator price list. I am your new customer who purchased Dawlance Refrigerator 91996 NS (Signature series Inverter) on dated 7th August 2017, and City Electronics charged me Rs.57, 000 for 91996 NS, after purchasing when I confirmed prices with your other dealers they are giving me rate Rs.54, 800/= and told me that there is no Refrigerator of dawlance is Rs.57, 000/= When I said to City Electronics to refund overcharged amount to me he refused to give me and said they purchased in black with high price.
It is therefore, requested you please take serious and strict action against M/S City Electronics for overcharging and sending product in black, further please cancel the dealership of M/S City Electronics as soon as possible for making good relationship with your customers.
I am enclosing M/S City Electronics’s Sale Receipt and Dawlance Warranty Card for support.