Days Inn
Reviews and Complaints

Date of the Incident: 8/24/18
Full description of the Incident: We had an awful experience with the Days Inn hotel that we booked online. When we pulled up to the hotel, the building was overrun with weeds and was rundown. I felt very uneasy about even entering the hotel, but we gave them the benefit of the doubt. From the moment we walked through the door, everywhere we went was dirtier than the next. The tile floors were sticky and there were multiple carpet stains, all the corners of the walls were missing paint, the pool was green, there were padlocks and "gates" across several of the areas of the hotel that aren't used any more (i.e. the bar area), very filthy, smoke-filled/hazy room (even though we booked a non-smoking room since I have allergies to smoke, which by the way my asthma started giving me problems after only taking two steps into the room - that's how bad it was!). We had booked a room with a King size bed and a hot tub as a special "date night" for us (my husband and I) while we were helping our son move into Alfred State. It was the worst hotel ever, and we left almost immediately after checking in. We were told since we booked this through Expedia that we couldn't get a refund! This was by far the worst experience we've ever had with a hotel. This hotel is not fit for anyone to stay in - no wonder the deal was "too good to be true" and there were minimal people around. We are very disappointed and upset, and are requesting a refund.

My fiancé and I booked a room for 2 nights because we were in town at a music festival. We arrived and checked in no problems and got to our room. To start off, we walked in and it was smelly and we noticed a few stains on the bed. Called for new bedding and was told to look for house keeping, but we didn't see anybody. So we went to the festival and got back around midnight and we saw more stains and dirt marks on the bed. At this point we went to the front desk and asked for new sheets and pretty much was told there's nothing he(the person working the desk) can do because it was 1:00 in the morning. So I went back to the desk and asked for a refund and the manager said we won't get one because we checked in 8-9 hours ago and didn't say anything. How are we supposed to say something when we're gone for 8-9 hours? And when we decided to leave and drive 2 hours back home at 1:30 in the morning, the manager said "okay". No sorry for your inconvenience or anything like that. So with that being said, I would never recommend this to anyone and will never stay in that hotel or a Days Inn ever again

My boyfriend and I checked into the Days Inn in Lexington Kentucky. I place I had previously stayed with no issues. We checked in late Friday night, August 3rd. We both woke up itchy...we were not sure if it was mosquitos ...the room was not cleaned the second day as we had the "do not disturb" on. Waking up the second morning we were again itchy. I made the bed and when doing so I noticed "debris/dust/something coming off the sheets as we shook them into shape...didn't think too much of it...ten the third day, again with the "do not disturb" sign on the door...we were itching again ...we went to the pool for some relief.
We did this daily not thinking much of it other than mosquitos...everyday the itching was there...
.we stayed in the hotel just a little over one week. Every day the itching seem to get worse. On the night of August 12th I decided to sleep in the other bed as my boyfriend was scratching too much.
When we awoke on the following day (day 6 of our stay), he was in distress with raw scratches n bite marks over his arms, legs, face and shoulders.
It was so bad I took pictures.
I then googled "bed bugs".
Then I proceeded to ask the maids if they were known to have bed bugs...she said to talk to the manager.
So we went to the front desk. We talk to the man at the reception desk and explained our problem. He was very defensive and very rude. We asked for the manager. While waiting for the manager the man at the front desk was questioning us as to why we waited till the 6th day before we complained...we said because we were not sure if it was actually anything but mosquitos until this am when my boyfriend woke up in complete distress due to all the bites...(we took pictures off them). The manager looked at my boyfriends bites and the pictures.
He emmideiatly offered us another room and a stack of quarters and told us to put all of our cloths in garbage bags, tie them up and wash them in hot water and dry them in the hot dryer for at least 40 min and that would kill the bed bugs.
In the mean time he said he would re emburse us for 5 days of our stay. The money would be in my account on the following Monday Aug 13th. He did also say he was going to have the room tested.
We were in room 237 from Aug 3-9
We're were moved 2 doors down into 235 where we stayed for 2 more days and we still were very itchy.
We drove back to Canada.
There was no money of re embursement deposited in my account on Aug 13 or 14th ...so I called the manager named "Nathan" and left a message.
3 more days went by and I checked my account again. Still no re embursement or a return phone call from the manager. I called the manager again and left another message.
A week went by. No return phone call.
I had to go back down to Kentucky so I stopped in to see Nathan. He was shocked to see me as he knew I was from Canada.
I asked him if he had received my messages ...he said "yes". I asked him if he was going to return my calls...he said he had other important things to do first.
He then proceeded to show me that the room tested clean for bed bugs therefore no re embursement ...I said...impossible! We have proof with the pictures...and you told us yourselves and that's why you changed rooms for us and gave us quarts and garbage bags to wash everything... he said people like us do this on purpose to get money back from hotel. I said ...what about our proof? (He saw the bites himself and the pictures and the scars left behind on the second visit).
He said he would re test the room and call me at the end of the week...which was 2 days ago, Aug 24...I have not heard from him.
It would s Sunday Aug 26th. Today and my boyfriend and I are still a little itchy...not nearly as bad...we are much better.
Oh and I forgot to mention that when we changed rooms, we ‘did not' put the do not disturb sign on the room and for the 2 days we were there it did not get cleaned...we requested 2 times in those 2 days for our room to be cleaned.
Once to the maids...and the same day at 3 pm (when we got back to our room and saw it was not cleaned we called the front desk...the man told us the maids come back in at 5 and it would be cleaned then. It was not.

I would appreciate this getting looked into...
I am requesting a refund for the days of our stay...as it was horrible ...

My name is Debra Rombis.
Please call me at [protected]

Mold everywhere. Air conditioner leaking water. The whole carpenter is wet. Holds in the walls and bullets holds you see outside. Do-do threw up against the wall in bedroom and bathroom. Tube and bathroom floor is dirty with mold and dirty mix in. I took pictures. Drugs sealing is really bad. Girls sealing them selves. Yelling and fighting all night. Doors slamming all night. No rest at all. Front desk do not care. Cigar holes all in blanket. Refrigerate dirty. Crochet everywhere. Door didn't lock.

This place is nothing like the advertisement. The rooms are so outdated with half sized bed pillows, linen looked so used. The bedroom and hallways, as a matter of fact as soon as I walked into the building all I smelled was cigarette smoke. I have a lung disease so this irritated it. The vents in the stairwell are filthy just like the light shield in the elevator. The pool can't be used because the manager said the motor went out, the water in it is green. The carpet in the hallway hasn't been swept or vacuumed. There's chipped and discolored paint on the ceiling, looks like water leaks. And the dining area, oh my God, I wouldn't feed my dog from here. When I spoke to the manager about the conditions his response was everything has been approved by Days Inn Corporate Office. I told him I wanted a refund he said it couldn't be done. Need less to say I had no choice but to stay because my money was spent here. I had to go to Walmart to buy pillows and air freshener. These need to be shut down. It's like a place you go with a prostitute.

I would like to express my disappointment at a recent stay at a Days Inn in Kamloops, BC. I redeemed 3, 000 points toward this stay and I am so disappointed in the experience. We were given the darkest, dirtiest room possible. The pillows on the beds were dirty, the rug was disgusting. Didn't even take our shoes off. The lighting was awful and the window was so tiny that didn't help with the light. On top of it all, the pool area was unbearably hot and the pool itself dirty. It's an old hotel but there is no excuse for the uncleanliness. I wonder if we got that dirty room because I redeemed points? I really feel ripped off.

My daughter and son in law was staying at the days inn in kanawha city ..charleston wv ..while their trailer was being fixed..they had been there since 8/19/2018 and today the guy stopped my son in law and his friend and told both of them they had to leave ..because they wasnt allowed company and had to much company ..he put them out with two babies and didnt refund their money..he told my son in law he had 10 minutes to get my daughter and grandsons and get out ..and he called the cops ..they didnt bother anyone while they was there and keep it clean ...the company was family and the friends who was helpin him fix the trailer ..yes they came in late sometimes but its a hotel ..and they didnt make noise ..and there is nowhere that says u cant have company ...how can u put a couple with two babies that paid for their room out on the street with no where to go ...i am will mad ...

old out dated furniture, live wires hanging out of wall.no cable tv, bed bugs, holes in wall black mold all around tub, ceiling, wall, faucet broke in bathroom sink, smells like rotton cheese, no brk in am cold coffee left from day before, cockroach in refrigerator.We will never ever stay at a days Inn againDate was 8/20/2018 We want our money repayed back.The health Dept should be called next which I am going to do.

Booked this hotel because of the pool for my 3 kids. The pool is so nasty looking We have not been able to use it. We've been here 3 days. The weeds where growing over the fence into the pool. Woman at desk said that was just from overnight. They must have some miracle grow that works that fast . Plus she was nasty. Other guest told us not to bother going in and they where going to complain also which they did. Because I saw their post. I could have went up the street but they only had a indoor pool. We only book hotels with outdoor pools. Will be telling friends and family not to book here. We had 2 rooms . The other room has a broken bed and a broken toilet . The pictures are 2 hours after we complained

My husband, myself and my two boys checked into the days inn in Kamloops BC Friday August 17 around 830pm.
When we opened the door right away we could see the room was dirty the floor hadn't been cleaned there was a fresh stain on the blanket on the first bed, there was a wet spot on the fooor and there was pubic hair all over the toilet. This was beyond gross. I have never seen a room so disgusting. I took pictures and we went back to the front desk with our luggage.
We told the lady at the front desk about the room and asked to show her she said "I know" ( implying she knew what the room condition was )
She offered us another room with a pull out couch ( we just came from a room with two queens )
We were so grossed out this was not ok.

Site: Days Inn Cuba Missouri: I am formally writing to you today to demand my money back for our weekend trip (Itinerary # [protected]). Jul 27, 2018 - Jul 29, 2018 .
Upon check in to our rooms (116 & 117), room 116 had actual poop on the mattress at the head of the bed...yes we have pictures. Went back to the front desk and informed the clerk (Pepper), she asked us to send her a pic and gave us 2 new rooms (107 & 109). She stated that is must be dog poop because the maid brings her dog with her to work. Then room 107 had yellow pee stains on the mattress, plus a host of other issues (yes we have more pictures!) such as no outlet cover, dust buddies hanging from the ceilings, deep stains in the chairs (even though there were 11 boxes of new chairs sitting in the hallway), food crumbs and I could go on.

On June 26th 2018 I called the number to Days Inn Moncton that was advertised on the website while looking at the availability of the rooms on the computer. I booked the Kids Themed Hockey Suite, it was only available for Monday August 13 and Tuesday August 14 so as I'm booking the room I'm texting my husband to take vacation from work on those days. As a family we are not hockey fans but we booked the hockey room because of a few safety reasons...1, the kids room is in the far corner then the main room with a living area space, that means that when its bedtime and we are all sleeping the kids would have to pass our bed to leave their room, because this is their first time in a hotel I was worried they would attempt to open the hotel room door and wander off. 2, the bunk beds in the hockey room has nice high bed rails, as this is the first time my son would be sleeping in a bunk bed I felt safe knowing the bed rail was a great size. We also booked this room knowing that there was a couch and a coffee table so we knew that if we ordered pizza for supper we would have a place to sit while we ate and not have to sit on the bed to eat. This room was the perfect size for two busy young children and us parents, unlike most hotel rooms it wasent just a bed in a room with a chair in the corner. The perfect hotel room for our very first family vacation together. While checking in we were informed that the hotel staff had booked us into the Ocean Themed room, I said this cant be true we had booked the hockey room for several reasons and which I explained the safety issues we had and space issues with the smaller rooms. I mentioned that we specifically took vacation for these days because that was when the hockey room was available. Because the hockey room was booked up for the time we were staying there I had asked her to check to see when those guests had made reservations, because I'm showing her my email of booking confirmation dates June 26th and I said if we had booked first then we should be placed into the hockey room! The lady checking us in said they cant look in their system to see when the other guests had booked the room...okay, that's weird that it dosent show the dates you took all their information and credit card number but what do I know I dont work in hotels. The check in lady continued to tell me that when we called the number to book the hotel, although we called the front desk they have a service that if their lines are busy the call gets taken into their call center essentially and she mentioned that because those people dont physically work at the hotel they make mistakes all the time and this isn't the first time this issue has happened. So here we are paying money for a suit that we dont want and isn't suitable for our family. The lady said because I had booked through the call center place she couldnt help us in any way to adjust the price to give us a discount but she will be talking with the manager and he will make this right by giving us a free two nights stay the next time we come. We took our stuff to the room and checked it out before heading out for supper. Finding a notice in the kids room stating the rules to the bunk beds, the first rule was no child under the age of 6 is allowed to sleep on the top bunk. Your kidding me right! You expect me to have my son sleep with us or sleep with my daughter on the tiny bottom bunk. Wow. Why wasent this information on the website, you can advertise that it's a non smoking pet friendly ect but you cant warn people about the ages for children to sleep on the bunk beds. Even when booking the room I'm asked how old my children are, shouldn't we have been told then the policy about the bunk bed then? I guess the hotel just wants to sell rooms and make money right. Not to mention when we seen the bunk bed the pillow was higher then the railing! Not safe at all for any child to sleep in. Super frustrated we went to supper then back to the front desk to ask if we can be placed into a room with just 2 beds because they had sold us a room that our son isn't able to sleep in his bed. No sorry all booked up. We said well we have a 5 and a 2 year old and a bunk bed that says children under 6 aren't allowed to sleep on the top. The lady at the desk said that she would have a cot brought up to the room...great a cot..at least my son has a place to sleep but we dont have much space in the room already! We jammed the cot into the kids room leaving no floor space and having our daughter sleep on the bottom bunk and our son on the cot, wall to wall bed but at least we had walking space in the main bed area. I was taking pictures of the room we were placed in, the ocean themed room, to show my parents the wall decorations ect. When I had stepped into the back corner behind the computer chair I almost rolled my ankle because there was a hole in the floor, the carpet over top hides the hole but you can clearly feel the wooden floor broken under the carpet. Wow a kids room with broken floor boards..nice. The kids were playing on their beds with toys when I approached the little window that we can peek through to check on them and I felt something sharp on my leg, I look down and fond the carpet that is about 2 inches up the wall has let go of the wall showing all the staples. I attempted to hammer them back in with a book but it didnt work so we had placed the suitcases along that side so the kids wouldnt get hurt. No point in complaining now because the front desk staff hasent been any help to us. After a long day we went to climb into our bed after midnight to find the bed sheets had stains on them, gross, again no point in calling the front desk because they are no help so we decided to sleep on top of the sheets and use the putter blanket to cover us over with, peeled that back and I found a few dried up piece of grass. I'll take sleeping with grass over stains. We had breakfast which was soggy hashbrowns and burnt sausages and weird looking microwaved egg...I had an English muffin and the kids had cereal. We left the hotel for the day to see the town. I left a note for housekeeping to not to worry about cleaning the room but to replace the dirty towles, face clothes and toilet paper and to please make the main bed because there are stains on the sheets before we had even slept in the bed. We get back to a note on the bed saying they are out of clean towels but someone will bring some up late or call front desk. I looked into the bathroom and 3 towels were there, great they already brought up the towels for us. Around 8pm we put the kids in the tub, no face cloths to wash the kids. I pick up the phone and hit the button to call guest services and nothing, I tried the other programmed number and nothing. Looked on our check in paper to find out how to call the front desk and nothing. Had to walk down there and wait for face cloths to be brought to us. We turned the tv on to watch something and the tv was cutting in and out along with the sound and all sorts of pixelated stuff coming across the screen, this happened on every single channel both English and French.
When we checked out today we got our invoice for the two nights stay, $384.22 I told her there is a mistake because my email confirmation says our total is $379.50 and the lady at the desk said well that's their price..referring to how we booked through the call center, ugh. Paying more money for a room that we didnt book..awesome. The assistant manager said he was sorry for the mix up at check in but here is a 1 night free stay for the next time we come. I tell him about the condition of the room, the stained bed sheets, and told him that if I may say a suggestion they should be mentioning to people about the bunk bed policy before selling a room. He shrugged his shoulders and left. We left for home, unhappy with our service and how we were treated at the hotel. We will never be returning to Days Inn Moncton, but we do look forward to the next time we go to moncton and stay at a hotel that isn't falling apart and makes things right with their guests.

Made a reservation for Days Inn located at 8217 S I-35 Service Road, Oklahoma City. Made the reservation in July for August 8th-11th, Wednesday-Saturday. We check in late Wednesday night, about 1 am or so, I give him my card and the $194.48 came out of my bank account like it should have. On Friday morning around 8:30 the phone in our room rings and it's the front desk saying that their system shows us checking out that morning. For one, check out is 11, why are they calling the room at 8:30 to see if we are gone? So I go to the front desk to show her my reservation that says our check out is Saturday the 11th. She doesn't even look at the reservation and tells me she will extend us a night. So Friday night I look at my bank account and there is a $54 charge from Days Inn. When we get back to the motel Friday night, I go to the front desk and the same lady is working that I dealt with that morning. I tell her about the charge and she says she will have her manager fix it when he gets there. I thought everything was taken care of. We had been at the event at Thunder Valley Raceway all day so after I dealt with that I took a shower, got out of the shower and the smoke alarm in our room started going off. Scared the crap out of us. My boyfriend went and opened the door and got it to go off. Front desk, same lady, called the room and pretty well accused us of setting them off by doing something we weren't supposed to be doing. Told her she could come look and she said oh no, thats fine. All was good. The next day, we packed all our stuff and checked out. I look at my bank account that night, Saturday, and there is ANOTHER charge on top of the $54, of $77.61. So I call the motel and it took me a couple times of explaining to get her to understand that there was ANOTHER charge because she wouldn't listen to me and kept interrupting. Finally she gets it and says that she'll talk to her manager and that it will get taken care of and she will call me back the next day. No explanation of why I keep getting charged or anything. Look at my bank account today, the morning of August 13th, and the 54 dollars had changed into $131.48 and had posted to my account. Along with the still pending $77.61. So I call Days Inn customer service and she takes all the info down and says that the motel has a week to get back with me. I went ahead and called the property again and get the same lady I have been dealing with and she knew it was me calling and starts to try to explain to me that all the money is being refunded. As she keeps interrupting me, I ask to speak with her manager directly and as he hasn't been available this entire time, she says she will have him call me when he comes in. Have not gotten a phone call on any update at all from them since I talked to her on the phone Saturday. All she has been able to tell me is that it has been taken care of but I have not been able to speak to the manager or gotten a call from the manager confirming this. I am currently waiting on him to call me. I have no idea when this will be since she could not give me a time that he would be there. I am completely fed up with dealing with this property and I have 200 extra dollars they have charged me that I cannot use to pay my bills. This should have never happened and I don't even have any explanation of why its happening. I would really like every penny back that I have been charged from this company. Even the amount that I was supposed to pay. I think that is not a lot to ask since I've literally had nothing but problems with this property when it was supposed to be a nice getaway weekend, not a stressful one it turned into. I think this property needs to be checked out in what they are doing there and who is working there. No one should have this much trouble when they're looking for somewhere to stay on a trip.

I've already submitted a complaint to management about my stay and reimbursement for the horrible condition of the hotel and RUDENESS of the front desk clerk. NO ANSWER BACK FROM CORPORATE. I arrived for a funeral with my daughter who is 8 MONTHS PREGNANT...and had NO RUNNING WATER FOR TWO HOURS when I needed to shower and get ready to go to the service. Hotel was filthy! I have pictures ATTACHED. I stayed at the Days Inn on 7/24/18. JIM the front desk clerk was HORRIBLE AND RUDE. I WANT MY MONEY BACK!

Travelled from Tampa, Florida by car and needed a hotel to sleep for one night. Booked my stay at the Days Inn located at 821 Murfreesboro Road, Nashville, TN 37217.

After our thirteen hour trip, my family and I were quite tired and were looking forward to a restful night. Unfortunately, that was not the case. The room we were booked in (531) was very dirty and smelly. We eventually fell asleep, we were awaken by the bites of bed bugs.

We could hardly wait for sunrise for us to leave that bug infested room. We paid Eighty Eight Dollars and Ninety Three Dollars ($88.93) for our accommodation and did not anticipate be attacked by insects.

Due to this sleepless, miserable experience, we would love to have our payment refunded.

We informed the desk clerk but his response wasn't too concerning.

The room was filthy as though it had never been cleaned. The linen was dingy, dismal and shabby. The shower was infested with mold. I was told by the manager that a full refund would be given. Now apparently, the manager is no longer employed and the prior and new manager does not have the authority to issue a full refund, even after viewing the photos of the room/shower. What good is a manager on site?

I submitted a complaint about being lied to during the reservation process on July 12 at the Days Inn in Clinton, OK. The call taker assured me of a non-smoking room and the roll away I requested.
Upon our arrival on a stormy night, there were no non-smoking rooms left and the desk clerk said they didn't have roll aways.
I made a complaint the next day with Days Inn.
I was assured by email the manager of the Clinton, OK Days Inn would be in touch with me within a week.
I still haven't heard from anyone.

Ramona Seymour

I booked a Reservation at Days Inn, Fort Walton Beach Florida for August 5th, 6th, and 7th. My stay was going to cost me $269.70. I received a confirmation and every thing was good. The confirmation was sent to my e-mail address. The next day after looking at the calendar, I then realized that I should have Booked the 4th, 5th, and 6th. I replied back to the e-mail stating the mistake I made and I asked Days Inn to change the Reservations to the 4th, 5th, and the 6th. They never replied so I call Days Inn and spoke to a gentleman and he said no problem and it is changed.
On August the 4th, when I arrived at Days Inn by Wyndham, Fort Walton Beach and begin to check in, the bill went from $269.70 to $411.00. I said this is not what was quoted to me when I made my reservations. The guy said I made the first reservations starting on the 5th which was a Sunday and since the 4th is on a Saturday, the first night is $200.00 Now I am getting upset! I understand what he was telling me and yes it was my mistake that i did not ask for a 2nd confirmation statement but it is Days Inn Job to inform people of that type drastic change in price. Since there was no mention about the price changing I assume there was no change. The guy I was speaking with had no compaction at all. I was going to stay anyway but it would have been nice on the front end to know how much the stay was going to cost before I traveled 7 hours to get there. At this point, I will never stay at another Days Inn and i would not recommend it to anyone!

Our recent scheduled stay at your Days Inn in Franklin, Tennessee was supposed to be for July 19 - 22, 2018 and had been in place for several weeks. We arrived on the 19 July, later than expected and were extremely tired. After registration we went to our room, when the door to our room was opened, we were overcome by the rooms terrible odor. It smelled like packed away wet musty old clothes. It thoroughly stank and we were supposed to sleep and eat in the room? The furniture was overly worn, the bathtub was dirty and it appeared that someone else had left their smelly clothes in the bathroom behind the door, mirrors were dirty with hand prints and what finally made us realize that this was unacceptable was there was absolutely no hot water!

My husband contacted the main desk explained our situation and due to the lateness of the day and being road weary, we insisted we get another room first thing in the morning.

NO hot water, smelly room, smelly clothes from the prior guest hanging in the bathroom, bathroom unkempt, dirty mirrors, and I was no longer tolerant enough to accept the offer of another room in that hotel. As I was checking out, the
manager made it seem that I was unreasonable since they did offer us another room and had fixed the hot water. I paid my expenses for the night, but only after asking for a full refund of the cost of one night for such a terrible overnight stay. The management refused my request and made it seem like a favor that they were allowing me to get a refund for the remaining 3 nights on my reservation. I was extremely disgruntled when I checked out - dirty from traveling, no hot water the night before and all of those other disappointments. I felt it only fair that I should not have to pay for such a terrible hotel stay.

I am elevating my complaint to Corporate because I feel I should be reimbursed my $112.33! The room was not fit for guests to stay there.

Thank you in advance for your assistance.

Sincerely,

ELAINE LLOYD-WRIGHT
[protected]@yahoo.com
[protected]

Just stayed one night at Days Inn, Strensham, for £49.50 I don't expect luxury but I do expect the room to be clean. The bathroom in room 10 is terrible, tiles mouldy and mismatched, side panel on the bath is badly chipped, toilet seat broken, both soap/shower gel dispensers empty, the sink is cracked and fittings in general starting to rust. half of the floor is spongey and it felt you could go through at any moment. The floor was generally grubby. The rest of the room was tired and tatty.