Days Inn
Reviews and Complaints

I reserved my rooms(2) through expedia. I didn't think twice about the room as I have stayed at Days Inn lots of times without problems. I was horrified at the room I entered. I turned right around and left the room. The carpet was stained, like tar. There was a hole in the wall about the size of a fifty cent piece. There was writing on the wall! Messages left for people. I truly was afraid of bed bugs and was embarrassed to have my family see their room. The outside doors had chunks of wood gone on several rooms. The outside sidewalk and parking area was filthy. I was refunded my money without difficulty. As we were attending a funeral it was very stressful to find another 2 rooms for us to stay. Expedia was helpful in every way. My question to you is how can you sponsor this motel? You should be horrified to have this place carry your name. After reading the complaints from other people all over the country I am no longer comfortable staying at a Days Inn based on the name alone. It's too bad you don't have someone checking on the properties carrying your name and representing Days Inn.

I booked a room at Days Inn & Suites by Wyndham Memphis East for August 3-5th and by far this has been the worst hotel experience I've ever had to date.
I arrived at approximately 9:40pm on the 3rd with plans on exploring the city nightlife and Beale Street for a couple hours that night, attend the wedding/reception the 4th and leave first thing on the 5th. As a first time visitor to this historic city, I was excited at the prospect of doing some exploring, albeit for just a few short hours that night. I unpacked, hung my clothing and prepared to shower, but decided to use the toilet first. I sat and promptly slid sideways to the floor, toilet seat and all. Imagine the shock and indignity of it! Like any guest would, I called (9:54pm) the front desk, explained the situation and was offered to have someone to fix the toilet (30-45mins later) or change rooms. I decided to switch rooms, repacked my belongings and trudged back to the front desk.
Once I arrived at the front desk I was once again asked exactly what was wrong with the toilet to my confusion. Was he not the same person who checked me in and did I not speak to him not 10 mins previously? I will admit the question was surprising because I was so detailed in my account the first time but explained again. His response was "OOOOh that's always been broken!" My response was "And you book this room knowing this?" His response to my shock was "No one ever complains." As he continues searching for a room to relocate me to I stand there stupefied at the blatant indifference of his statement. After a few minutes he hands me a keycard and I head to my new room with hopes of recuperating my night plans. It's now 10:20 and the first order of business is to finally use the toilet (after checking that it was securely bolted). To my relief it was, proceeded to unpack and get ready for my long awaited shower. I turn on the water, look up and to my repulsion I see mold. Not a few spots of newly formed mold but the kind that had taken weeks or months to take root. I call the front desk once again (10:29pm) and told them about the mold and my need of a new room.
To my dismay, I was informed that they had no rooms available and they wouldn't have any available till the morning. With no manager on duty (he wasn't expected till about 6am) I had no choice but to wait till morning to change rooms. By now the excitement I felt at exploring Memphis had dissipated so I decided to stay in.
After a shower, probably the quickest I've ever had in my life (I figured the least amount of exposer the better), I attempted to go to bed. The first thing I notice once I pull back the sheets is the pink stains on the pillow, I turn it over and I see black marks. I move on to the second pillow and it's so dingy I'm nervous about touching it. The third pillow is more of the same stains. I decide to check the rest of the linen and find various stains and smudges and several hairs. I walk down to the front desk and was told again they would get me a new room first thing in the morning as they expected several guests to leave early. I return to my room and evaluated my options:
1) Try to find another hotel all together even though I had already paid for the two nights (which I couldn't afford)...Or,
2) Wait till morning for a new room and/or try to get a refund (their policy is you can't get a refund if you stayed in the room past 15mins).
Either way I needed to speak to the manager so I decided to wait. I slept fully dressed and upright in the chair. Worst night ever! Promptly at 6am, I make my way to the front desk almost giddy with the prospect of getting a "clean" room and sleeping till it was time for the afternoon wedding. I was informed the manager wasn't expected till around 7am. I'm still not too discouraged as there's free continental breakfast right? The only offerings for breakfast was yogurt a few pieces of half stale toast, muffins that looked like they'd seen better days, dispenser juice, dispenser cereal and a jug of milk that would expire that day (exactly how long had they been working on that jug of milk?). Once again I have to decide if I want to risk leaving for breakfast and not get first dibs on the managers attention or deal with it. From my experience thus far on the sheer uncleanliness of the rooms, I was not about to eat anything that wasn't packaged prior to me opening it so yogurt for breakfast it was! Promptly at 7am (actually 6:59am because I was so ready to get this resolved and wanted the managers attention first), I called the front desk. The manager still hadn't come in to my irritation but was told they would have him call me as soon as he came in. When I asked about another room, I was told this couldn't possibly happen before 11am. So why was I given the impression that it would be early morning? I went back to my dirty room and my sleep chair and decided to wait for the manager. After a restless upright nap, I reach for my kindle and was greeted by not one but two roaches just kicking back on the night stand. Like it couldn't get any worse! I went back to the front desk (7:52am) and was told that the manager still hadn't come in (I thought he was supposed to come in at 7am?).
Now he's not sure "if" the manager was coming since he's off duty on weekends. REALLY! So the assurances I received previously that I could speak to the manager and I would be getting a room first thing was just night clerk blowing smoke up my behind?! And when I asked about the room it's now 11am before I can get one? I went back to my room dejected because there's nothing I can do now but gather my things for my 11am move. At 11:53 I called the front desk again as I hadn't heard anything from them and was informed by a new person that they couldn't get me a room until around 3pm. Isn't check in at 2pm? I responded that I was told by the previous clerk that I would be able to get a clean room by 11am since they would have rooms available by then. The new clerk informed me that they were unable to accommodate my request (like I was just asking for an extra blanket) and no explanation given as to why. And if check in is at 2pm, why would I have to wait till 3pm for a clean room? I realize at this point that they had no intention of following through with the promises made and asked for a refund.
The clerk advised me that she was unable to give me a refund but I was free to seek accommodations at a different hotel. So essentially I'm being told to either stay in the dirty room or go elsewhere. I opted to call Travelocity, since I booked the hotel through them, and lodged my complaint. They were very understanding after I explained the situation and even called the hotel directly to seek a refund on my behalf. I was refunded what I paid for the second night but they refused to refund for the first night despite all of the issues I had and promises made. The Travelocity agent stated that the hotel clerk said in no uncertain terms that they had no mold and had no roaches and that I was lying. So now I'm a liar, right? By now I'm back at the front desk and asked the hotel clerk since she believed I was lying I could show her the pictures to prove my case. She of course backtracked and said she never told Travelocity I was lying but said she didn't see the room so she couldn't say. Hmmmm. Travelocity stated they couldn't force the hotel to give me a refund of the previous night but they did help me find accommodations at a nearby hotel. In all, I will be posting this any where I can, hope everyone see's this and never stays at any of this hotels locations. After all these years of staying in Days Inns I will never step foot in any location ever again.

My Sister and I booked a room on Booking.com and when we arrived at the hotel it didnt look anything like it did online. It looked like a " Rent by the hour" place. When I got out of the car with my 4 year old, a drug deal was taking place in the parking lot. I immediately called Booking.com and told them about the situation and they called the hotel and said that the hotel would only refund 1 room. I went inside to talk to the "so called GM" and he acted like he didnt care and refused to not charge us for the room even though we didn't even check in yet. I told him that Days Inn said they were part of Wyndham and that this establishment was not a representation of Wyndham and that there was not sign stating it but it said it on Booking.com. He was rude and very unprofessional. He called the police on us and the police told us we should not stay at the hotel because there is always drug activity there and they have bed bugs. This place should be shut down!

I booked this hotel based on their website information …….
we were given a room for $81 plus tax. upon entering the non smoking room, a strong
smell of old and dirt hit us. we spent the following 15 minutes or so killing flies flying around. No cellular phone or computer charging plugs or station and no wifi were provided in the room when the website claims "free wifi"
We had to keep our shoes on because the carpet felt sticky under our bear foot. After coming back from our meeting and needing a good night sleep, we got hit with the same experience and decided to leave right away to seek for a better hotel.
The front desk attendant did not care about our experience, we kindly ask to get at least a discount on the existing price we had paid since we were not staying and had to pay for another hotel... we were told " I'm sorry, its our policy not to give a discount"
Very disappointed with this hotel
Danielle

I feel obligated to inform you of our extreme displeasure with our recent stay at your hotel.

We arrived between 5:30-6 pm. Entering the lobby was reminiscent of a crime scene with the seating areas of the lobby being roped off with yellow caution tape. Once we checked into the two rooms, we asked where the elevator was and was informed it was out of service. Since our rooms were on the 3rd floor and we were going to leave for dinner soon, we told our 92 year old mother to stay in the lobby while we took the luggage up the 3 flights of stairs. (passing others in the stairwell huffing, puffing, shaking their heads etc.)

After asking if there was an eta on the elevator being repaired (did not know) and realizing how hard it would be for our mom to walk the stairs, we asked if there was anything on 1st floor for her room. There was not, but was one on the 2nd floor, so we made that change and went to dinner.

After dinner with local family, we invited them in for a bit. Since there was no place to sit in the lobby (although the furniture behind the yellow tape looked really nice) we went to the room on the 3rd floor. It was very hot, even though thermostat was set low. After our guests left, we went down the stairs to report the faulty air conditioner to desk clerk. After raising windows to cool room (to no avail), we asked if there was another room. The room we were moved to smelled of cigarette smoke, but because it was so late and at least the air was working, we stayed.

We were scheduled to fly out early in the morning, so we asked if there was a printer to print our boarding passes. We were offered to go next door to the 'sister' hotel. Again, walking up and down the 3 flights of stairs multiple times.

I understand the need to remodel and appreciate the efforts. Yet there should be provisions made for the praying customers during the process. I realize equipment breaks down, but good business and customer service would do their best to go overboard to make alternate accommodations.

Hotel planning for future travel will no longer include Days Inn. My hope is you will take action and other patrons will benefit from this feedback.

An email was sent to General Mgr of hotel [protected]@sbcos.com

Larry and Denise Wise
22424 Harvest Dr
Franklin, VA 23851
[protected]@live.com

Stayed night of 7/29.

Things sub-par:
1. Gap at entry door large enough to allow small animals to enter. Stuffed gap with towels.
2. Bath tub grab bar repairs incorrect. It looks as though Gorilla glue was used to reattached. Area run down and dirty.
3. Wall paper boarder torn off, not replaced, showing water mark stains; possible termite damage.
4. Poor Wi-Fi access

I have 3 picture to forward showing the gap and bathtub and would like to share. I am having trouble attaching. Please send me a good link and I will gladly send!

We stayed at the Days Inn in Hardeeville S.C. . I have stayed in the Days Inn in Hardeeville before. I am very disgusted with the way this motel is ran. I was put in room 153 that was fine until I went to the car and was over taken by the smell of marijuana. People came up asking for cigarette and rides. I had to be moved to room 248. Which was a two bed. I was then charged for the extra bed. $10. Went swimming and I seen a girl swimming with a see through black bra and pink silk panties on my 15 year old daughter was with me.

We have always stayed in your hotel we have in Idaho and Utah thats why we made our reservations with you again. We arrived in N.C on Thursday we had to cancel our stay with you. The hotel was dirty, i wouldn't let me dogs sleep in a place like that, there was no dead bolt (was broken off could see the door had been kicked in) the toilet wasn't screwed into the floor, there was a can of spray paint primer on the counter by the microwave and blood splatters on the back of the door. It was something out of a horror movie and we thought you should know. We wont be staying at anymore Days Inn because we see how you manage your hotel here and how much you care about your guests.

Made a reservations for a handicap room with a roll in shower. Called twice to confirm it was a roll in shower and stressed we can't use any other type of room. Went to check in and they had changed our room to a non-handicap that we couldn't use. The guy told me too bad and to leave. He didn't even try to find us another room in town. I couldn't find one either so my handicap wife & myself had no hotel room that night.

Left a message for the manager to call me and she never did so I just called her. She told me just because you need, book & call to confirm a handicap room it doesn't mean you'll get one. Absolutely unacceptable

My family and I stay d at the days inn at 2191 north parkway in Marietta-Atlanta. When we arrived we told them that we needed a handicap room. They informed us that none of there rooms had handicap showers so my handicap son was unable to shower the two days that we were there. We got moved from one room to another. We had no WiFi and when we complained that the tv didn't work they tried to fix it but we were told that there was a problem with the cable but my mother and brother was in a room on the 3rd floor and their tv worked. Also the smoke detector was hanging down off the wall and then when I got in the shower it went off from the steam. When the front desk was called the guy came in and took it down and threw it in the yard. If there had been a fire we would have been in trouble. Very unsafe. The manager/ owner said he would reimburse me for 15% but have not received it yet. The sink was cracked and it just all felt nasty. This was the worst experience I have ever had with a days inn.

Apon check-in (which was messed up due to them not correctly running my card) we get to our room and the bathroom smells of unrine and there is hair all in the shower and tub and something on the shower curtain. I had to clean it myself after letting the front desk know. They gave me windex to disinfect?! No bleach on premises. Finally found some pine sol? Was told by front desk they have been having these issues. Stayed gone all day Saturday. Arrived back late Saturday night. Woke up Sunday morning to pieces of the ceiling on the bed. Told at check out that they would write down issues but they were just helping and didnt work there. To call Sandy on Monday and she'd fix things. Told couldn't get money back because card had been charged. Call this morning and spoke with Sandy. Sandy was rudest person EVER. Told me she wished I'd have not stayed and if you went to McDonalds amd something was wrong you gave your food back and got money back. Not ate it then wanted food back?!? I began to tell her about what front desk said and she let me know she didnt care! This place or management (pretty sure they own it) should be taken off Wyndam Rewards!

We stayed three days with you last week. When we arrived Thursday we got put in room 109. We was told that this room is for staff members only as it has no opening windows. We got moved to room 104 early hours of Friday morning 02.30am because we couldn't breath in that room. When my husband spoke with you the next day. You told him you would refund the room fee for that night. However you never did this and we got charged for all three nights. On the Friday I told the receptionist that the shower was blocked in room 104. He said he would get this fixed for us and that because it's so busy they always have this problem with the drainage. Sunday morning we were woke very early to a child crying out on the corridor with her parent they were staying in room 109 and said they had to have the door open because it was so hot and they couldn't breath. So why did you put a family in that room knowing how hot it was and with no ventilation. You also said the extractor fan works on a timer so the room fills with steam from the shower too. Do you think all these things are fair on people who stay with you. I also asked for a fan for the room I got told you only have 16 for 129 rooms and you give them to people of priority. I'm so disgusted with how myself and various others members of the public were treated when we stayed with you. Can you please refund my room fees as you promised and do something about your customer service and how you treat people. It's states very clearly in Days inn core values that you want people to have a memorable and comfortable stay well we did not get any of that. I will also be contacting trading standards about room 109 as this room is not fit for dog or human. I have taken a picture of the room if you are unsure to what I am referring too.
I expect a prompt response from you
Yours sincerely
Mrs E Packer

I just wanted to inform corporate of how horrible my short "stay" was. I did end up leaving and was told no refund. The room and facility was filthy. Stains on the blanket, caked up dust on the air conditioner, a grape (under bed), a piece of glass (under our bed), bandaides, dead bugs, chipped paint, door corosin, broken lights and the list goes on. We got there put our bags down and left for a few hours and when we came back we saw how horrible and filthy the room and place really was. The front clerk said she couldn't help that if i had complained within the hour that i checked in then maybe i could get a refund. We drove from Richmond VA for our 8 year wedding anniversary and had to drive all the way back home because there was no way i was staying in this place. Very upsetting as my weekend was ruined and money lost. I did take pictures if they are needed? I would love for someone to reach out to me regarding a refund as like i stated we did not stay there. Thanks

Daysinn stoufville.
Takes cash from costumers without entering in the company's website. On daily basis asking people to pay cash and not entering their info into the system.
Now if anything happens to people or they go missing these people have no info on the costumers.
They also keep a record besides the company's website with all credit card information on cotimers that come there (just incase) of what I dont really know but it is very sketchy.
They have rooms that smell horrible. The cleaning person comes 3 times a week. Sometimes rooms stay unclean for days until she comes in to cleanup.
The hotel is a mess with bugs everywhere and the mops they use are filthy.
No one cares if a guest gets sick from the food that is not refrigerated.
I really have never seen a mess big as this daysinn. Extremely unprofessional.
Located at
38 ringwood road.
Stouffville, ontario
Canada

The room provided was a disgrace. Everything was a nightmare from the moment we arrived.
You should be embarrassed about this hotel located in Bath, Hammonsport NY.
The room was dirty, messy, pillows and bed sheets all over the place, broken furniture.
I'm attaching a video of the condition of the room right after opening the door.
You ruined my weekend getaway.

Heriberto Reyes
[protected]

On july 13 2018 we arrived at said hotel and was able to check in earlier than allowed. 2 queen beds -2 adults, we gathered our stuff and headed to our room and was hit in the face with heavy cig. Smoke... Not really thinking about it cause our door was wide open and was airing out, we left for the day to go north to port huron and site-see. Later on we came back to our room and again was hit in the face with the cig. Smoke. But we changed and went out to dinner and a few stores and came back to change quick and hit the pool just before it shut down for the night. I grabbed a couple of towels from the room and we went to the pool (which was freezing) as we got out an hour later I used the towel from room and it was intoxicated with cig. Smoke (gross) I just left to room for the night and had to shower and use those gross towels. Next as we tried to rest on top of our beds, a kids softball team was above us jumping off furniture and banging on the floor. I called manager and complained. Nothing happened so after another 1/2 hour I had to go to front desk and complain and she said"I can't give you their info" I said I didn't ask all I want is for you to tell them to stop now people are trying to sleep (it was nearing midnight). Back to my room and husband said lets go get a snack, as we were at vending machine I could hear her [censored]ing about me and the complaint I made as she came around the corner to see us standing their and quickly turn away to go back to her area and it was dead silent. We went back to room and pulled back covers and lights out to watch tv for about 10 mins (never threw back sheets to look 1st) (pillows stunk so bad we threw them on floor and used our own. The sheets and the curtains stunk). We woke up and started to get ready for the day and my husband seen blood on his sheets. Checked him out and nothing. I pulled my sheets back and found something I can't say on my sheets. I then video taped it all and we quickly packed up and put our stuff in the truck and went to front desk and had the manager come to our room to show her and all she could say was this isn't our standard. I gave her a pillow to sniff and she was disgusted and again said she was sorry this isn't there standard. She gave us the number of travelosity to call to get refund for night not used. My husband even told her the curtains, towels stunk-no response. Considering they have cards in each room stating this is a no smoking room and will be fined $150.00 for cleaning if you do smoke in room) (other hotels say $250.00) fast forward, were home I call and complained but after a week of waiting for a return call - nothing so I called back and all they wanted to give us was 3000 days in points! Wtf no.. I called again to another number of many listed on there web page and he says they want proof we were there and to fax it to them for the remaining balance due us. I showed this to other hotels and they said they shouldn't of even blinked in getting a refund and should of given us a voucher for having to go to another hotel and stay. I highly recommend best western and stay away from days inn in imlay city mi. Corporate said each is owned by individuals and they have no control over them except to take the name away. I call bs and she gives me yet another number to call-the owners of hotel! Ref.# 4060662

I booked a double room with you at the above hotel, confirmation number 81329EC035418X the lady I spoke to was very helpful, although I had found it difficult to get an answer to make the reservation. It was booked in the name of Mr Gordon Maclellan. Unfortunately Mr Maclellan was called to go to Scotland (his mum had taken ill) so I phoned the hotel to cancel and finally got through to someone called "Jimmy" (it was 11.45 on the sat morning). I explained the situation to Jimmy and he said it was to late I couldn't"t cancel, he wasn't very helpful when I asked if he could send an invoice to me.
Since I haven't had an invoice and I have been charged £63.00 for the room all I need is a VAT invoice to put through my books. I have tried phoning the hotel at different times during the day for the past week and got no joy, surely there should be someone there, all I get is that all the operators are busy and to phone the hotel on the same number that I phoned the hotel in the first place [protected]. Please could I be sent a copy of the vat invoice to sue.[protected]@gmail.com.
My sister and I use your hotels up and down the country and have always had brilliant customer service but this one has let you down

We were orkin customer for 7 years for mulitple accounts and we have paid all the invoices and cancelled the services 6 months ago. Orkin has charged us $ 204 for the services which was included in the contract. They issued a refund to us by check but check was made under the manager name rather than company name from fairfax branch in virginia. So we could not cash the check and was advice to sent the check back to orkin which we did it with the remaining invoice left for pay. We did that. After cancelling the services we adjust the refund invoice in the current invoice and sent the check. Later we are dealing with collection companies that we didnot pay the invoice of $ 204. We need to report this to co-operate than then dealing with the manager in fairfax, virginia.

I arrived for 5 nights with my young son, I was going to bed and as I climbed in my foot hit something under the bed, so I pulled my foot back to find attached to my toe a used condom ! Absolutely disgusting.
I called and got a room changed but being 8mths pregnant and with a small son with me, having to move rooms alone with cases was an inconvenience at 9pm at night.
My son is attending hockey camp so was already in bed for the night.
I went and spoke with management there there next day to be offer one night free.
I said I wasn't happy with that, I would request a full refund for my whole stay. If I could I would of left the hotel and found somewhere else for the remaining week, but couldnt afford to lose that money.

They told me that is not happening as he can not afford to lose that money on his hotel.
I am disgusted with the room, the service and the cleaniness of this hotel, and how customer complaints are handled.
I feel dirty staying here and cannot wait to leave this Filthy place.

I expect a full refund for my stay. I have photographic evidence of the condom and this will be taken further until I feel this has been satisfied to my standard of customer service.

I am glad it was me who fond it and not my small son.

This hotel should be ashamed of its level of service

The rooms was dirty.. not inviting at all.. there were cigarette buds in the toilet and bathtub, outside door was unlocked ( which means anyone can walk in )
Carpets were dirty .. some rooms had broken doorknobs .. i felt very uncomfortable
I would like a refund.
No trash can in the bathroom
Faucet didn't work
The sheets were burnt
Stains on the pillows