DecoraPort International
Reviews and Complaints

I am trying to call to the [protected]
no answer. Any other phone number ?
My mirror stopped from turning on the led light won't turn on. It was working fine. The all of the sudden nothing.

Bought 2 LED lit mirrors with defogger May of 2021. Installation documentation is incomplete (at best).

Site states they are Code compliant for the USA.

The 120V internal power supply device has an internal UR (Underwiters Lab mark for certified products that are intended to be used inside of other devices). The tail supplied is 2-wire. No grounding wire. [The internal AC/DC power supply is a Jinbo JLV-12030KA-U]

The NEC has required since 1971 -and now mandated for use as of 2020, connection to a GFCI.

The Grounding is material to the GFCI operation. Regardless if a combination GFCI/AFI or AFI, or GFCI sensor to work. 2-wire connected devices requires labeling of an uncertified ground. The Jinbo has a ground wire that has been cut & capped. Ungrounded condition would take a separate UL card file. Which is not provided or referenced.

No wiring diagram provded. Wholly unresponsive customer service or even an FAQ. No direction provided for "compliant" installation.

Ordered three mirrors in January 2021. Have not received the items.

Dennis Pashos
[protected]
[protected]@hotmail.com

I ordered and received 2 LED mirrors from Decoraport. However, one is defective and has a small, white spot in the middle when the light goes on. I have tried calling them and was told they would send my order number, but I never received it. I have tried the live chat and haven't received an answer. I was told to contact customer service, but the call was disconnected and never went through. I would like to discuss this issue with a live person so it can be resolved. I love the mirror, but am having a very difficult time with the customer service and am very frustrated.
I have a photo, but it is on my phone and I don't know how to put it on my computer.

Hi, after having my plumber install the finishing in my bathroom renovation we noticed soon after that there was a small puddle of water in the shower just below the lower faucet. After wiping this it was noticed that it came back after a few short hours. There is a small and very slow drip while in the off position.

As you can see in the picture I have not even installed the glass yet. I'm not sure what's wrong. My plumber said seems like a bad cartage whatever that is.

Please help.

Christmas ruined thanks to DecoraPort.
My daughter moved to her own house recently and I decided to give her something that she really needs. Furniture. I asked her before ordering what she would like to get and she said that she wanted a LED mirror.
No problem. I ordered a LED Bathroom Mirror with Touch Button at a special price ($140) before Christmas. But it never arrived. Moreover, it's 28th of December and the mirror is still not here, it wasn't even dispatched.
This could be an elegant present for her...

Complete horror story! Extreme caution! Purchased freestanding tub on a presale with expected shipping in 31 days. 31 days turned into 80 days and only after a refund was demanded and promised on 3 separate occasions did the tub arrive...obviously we refused to accept because in the 3 months we were treated ridiculously and not once did we receive a phone call from this company or the shipping company or an apology. Be prepared to call these people continuously and receive NOTHING in return. Do not believe they will call you back. Do not believe they will refund. You will be doing all the calling and calling and calling.

I should have read these reviews before I ordered. I've been back and forth through phone calls and emails being treated ridiculously over the brand new sink with a disappointing scratch on the corner. Sure I saved on the purchase but now I have a sink I won't put in my new bathroom.
Never shop here. Always remember if it sounds too good to be true - it is. The price is very good but the quality and service is very poor. Shop local for these important pieces it's not worth what you think you'll save.

Order # 1CCKA44205501314. (86in x 40in) LED backlit mirror delivered 1-9-17 and it arrived via a contract shipping company. The crate showed no damage. We installed in our new construction 60 days later and discovered it was damaged. Also, the mirror was manufactured with debris in the LEDs. I wrote Decoraport and email and attached photos and asked to return. Decoraport merely sent me an email stating I had 3 days to inspect and only 30 to return. I couldn't get them to talk with me in person. Live & learn. My lesson here is not to do any more business with Decoraport.

I bought a mirror from this store and it arrived damaged there was a huge crack! I sent them a message asking to contact me as soon as possible. In my message I explained everything and even attached a picture, but these guys simply ignored me and did not reply. Then I found their phone number and called. They said they dot receive any messages from me and that was a total lie! I received a notification that DecoraPort did read my message!
Anyway, I explained the reason I called and asked for a refund but they said that was impossible. I asked why and they replied that was not their fault and that they were not responsible for these damages!
Horrible site and service!

We have two bathrooms in our house so I ordered two bathroom mirrors from www.decoraport.ca. Shipping was very slow and it took them forever to deliver. When we opened the package we saw that one mirror was defective and had a crack. I contacted customer service and said that we would like to get one mirror replaced and they said that we have to send the whole order back. We wanted to keep one of the mirrors, there was nothing wrong with it, but they said that they need both mirrors. We paid for the return shipping and sent both mirrors back.
Later when I contacted them they said that it was probably broken during the shipment and refused to replace it. They said that I need to contact the shipping company.
Soon I got my mirrors back.
These guys are so unreliable. Will never buy from them again.

We bought from www.decoraport.ca, because they offered free shipping and their prices were small enough. It was very easy to buy different items for the home and spent rather small sum. We bought pillows, duvets and other staff for the bedding. We placed the order on Friday, 7/8/15, but the seller has only charged me and hasn’t provided any confirmation email. We sent them tons of emails, but there was no response. Scam.

I recently placed large order on the website www.decoraport.ca. Order arrived with small delay, but it was ok. After that I noticed that all items were defective and some of them were broken at all. I thought that it was the fault of deliver men, but when I looked at all items carefully, I noticed that all items were defective. Total [censored]. The company didn’t help me and hasn’t changed the orders.

I bought photo frames from the company www.decoraport.ca. I ordered 2 black and two white photo frames, but the seller delivered only one red frame. I contacted the online chat agent and asked if it was possible to change them. The seller told me that “yes”, but after some time he stopped to reply. I returned the frames back, but I haven’t received new one. I won’t recommend other people to deal with them.

I haven’t bought from the company www.decoraport.ca. I didn’t know that such company existed at all. But several weeks ago they started to charge me for nothing. The sum was about $600 and for me it was really big sum. When I contacted the online chat agent, he told me that this sum was taken for the order. But I told him that I bought nothing from them. He simply stopped to reply. I want to get money back and this company must be closed as soon as possible.

I don’t recommend other people to buy from the company www.decoraport.ca. I placed the order 4 weeks ago and they promised to provide the order 10 times already. All their promises and speeches were total [censored]. I have no idea where my order was and did they send it or not, but I decided to return money back. I again was scammed and the only thing I want is to get my money back. So, please, help me.

I ordered LED mirror from the company www.decoraport.ca. I got the mirror, but it missed several bulbs on one side. I took a photo and sent to the customer services, and I thought that they would agree to change it. I was so shocked, when I got the email from the seller. This man refused and told me that it would be a lot of paper work for him. Seriously, it was the worst experience. I will not buy from this unavailing website again.