Dell
Reviews and Complaints

I purchased a dell computer from our local warehouse in november, 2019. I have been having a few issues for many months, one with the built-in camera, and another with the included mcafee antivirus software. Dell was useless in resolving the camera issue. I have been trying to call costco concierge service since april, since they add another year of warranty support, now very questionable, but always get a recording that says there will be a hold in excess of 60 minutes, with no further details. I have tried to connect through "chat", but I get an onscreen message that I am waiting to connect, without ever actually connecting. I tried calling my local warehouse, only to learn that the person I hoped might be able to help is not in, and when they connect me to that department, the call just rings until it disconnects.

I understand that things are different during the pandemic, but it seems to me that Costco has done nothing to try to resolve their current absence of customer service.

I placed an order for a laptop on 10/8. On 10/10 I noticed my account had been updated with a tracking number, but that was for a shipment from Dell in Tenn to West Bend, Wisconsin. I called on Monday and they advised Logistics sent my order to someone else and would send another to me. I have been on the phone for hours and in chat for hours and still don't have my order nor can anybody tell me when I will receive it. They keep hanging up on me now so I don't know what to think. All I've asked is for status on when they will ship my order to me.

I purchased a dell lap top and a dell monitor regretfully even after calling at least 6 times to the Dell technical support and following up on every resolution they have requested i.e.
They performed a diagnosis of my recently purchased Dell lap top and Dell monitor then the technician suggested that the monitor was the issue and sent me a new monitor.
After I received the new monitor it would not work, so the technician suggested to change the cable, after changing the cable 3 time the monitor still would not work, they then suggested I get a passive adapter and a HDMI cable, prior to this I was connecting the monitor to the lap top via Display port to HDMI.

At every step I have heeded to the advice provided by your trained technicians, I am come to the point after spending more than 7 hours on the phone yesterday to return the monitor, and purchase one that will be compatible with my 5593 Inspiron laptop. Office depot refused to take the lap top as they said it's not one, they provided me. This was suggested to me by Randal # 1000840

I am looking for a resolution as I am out $75 besides being out of a job.

I did file a complaint with Pissed consumer as I do not wish to spend hours on the phone, only to be transferred from dept. to dept. at Dell. My complaint review # 2182891.

Thank you hoping for a resolution.

Dell Monitor Service tag # [protected], was never registered by Dell.
Model # E2016H
Seriel # 64G1DZ2

Bought Desktop 3 years ago. Came with Windows 7 and Windows 10 to download when needed.
Called Dell to ask where I could locate the Windows 10 so could install.
Dell advises not to do it alone; I should use a tech. I said great can we set up a call. Dell tells me my system is out of warranty and it will cost $99 for Dell to help.

I don't believe it's a warranty issue. The Windows 10 installation I already paid for upon buying the computer.

There's no Dell documentation telling ever that I had a requirement to install with any conditions. That's why people bought these transition machines.

Dell refuses to help unless I pay because it's out of warranty.

I say finally that Dell has an ethical responsibility to help, or they were selling these models under false pretenses.

My customer # 9086743. I had purchased two computers Inspiron 3880 and one monitor. My order numbers: 620744557, 620744565, 620744573. My first call to Dell was on August 31. And had sent an email to the sales Professional on August 30 and called her twice after that.

My problem is that I didn't get the right DP Cable Adapter with the monitor. The cable that they sent me fitted the monitor but it didn't fit the computer because they sent me HRNH2-GLTI-046DP cable and on my computer the DP is HDMI.

I tried to get help by phone and by chat online and was put on hold for too long only to be told that I had to go to another department for help. They would transfer me to another department but again was told that I had to go to another department for help, Finally I got fed up and tried again and spoke with an operator by the name Mary at 800-999-3355. She transferred my call and was told that I would have a 10-minute wait. But after waiting for one hour on the phone I gave up and hung up. I also had left a message on my sales Professional: Archana P asking her to call me. I even had sent her an email explaining the problem that I was having about the wrong cable adapter. I waited two days and call her a second time but I still didn't hear anything from her. But it doesn't stop there. I was also transferred to a French agent in Canada that told me that if I need to have a DP cable adapter that I would have to pay for it. I told him that the wrong cable adapter was sent to me and that I was not going to pay for a DP cable adapter. He told me that I would have to deal with my sales Professional and that he was going to transfer me to her. He didn't even bother to ask me who she was and he just hung up the phone. I called back the 800-99-3355 and spoke with Mary again and told her about the running around that I was going through just so I could have someone help me with my problem. She said she was going to help me by transferring my call which she cut me off instead and that is why I'm here today.

I have never had any problem with Dell before now. And I always purchased my computer from Dell. But I'm so frustrated and so disappointed in the service. But what I had to go through just to be able to have the right cable adapter and losing 2 days of my time trying to get that is not acceptable.

Looking forward to hearing from you,

Laurette

I have been requesting service for my laptop for a few months.
I have paid extra for onsite 2nd service due to my business laptop housing secured financial data.

I called the Dell service department and spoke with Neha Bajiraokar on May 05 2020 to have my laptop serviced.
I missed a call from the manager at 10pm and 1210 am.
I called them back and was waiting for a call back and left a message to call back me in the morning after 10am.
Sreenath S sent me an email stating that I should call them back with 24 hours or they would close the case.
I did call back again and no return call was ever received.
I spoke with Kanika from service today 23 Jun to ask about the service that I have been waiting for and asked to speak to a manager.
Kanika refused and said that she would not let me speak to a supervisor or manager and that I am can only send my system in for service even though I paid extra for 2nd day service on site.
My computer is not allowed to leave my site due to client data that is it.
My computer screen is detached from its base with falling down or bumping anything.
This is manufactures defect no accidental damage.

The key board is not working properly and the mouse not working properly, which was reported back in November of 2019 and a service tech was coming to fix it however we had to reschedule.
Unfortunately this could not take place and had now rolled over in this problem as well.

This is not the service we expect from Dell and I do believe Dell is better than this.
I would like a manager to call me back asap.
.

For over 30 years I have built my PC's. I didn't feel like doing the reach and building, I should have. I bought a Dell Alienware R8 for $2300. I wouldn't recommend them. Alienware has serious issues with their updates. Multiples times they have failed, this time cost me a complete reload of the OS. I reached out to support Dell/Alienware and they were closed. Their hours are Monday to Friday 7am to 11pm CST. After that you are screwed. I tired reaching out to them on their support page and was told my support had expired, it hadn't it was extended. Steer clear of this company, they will let you down when you need them.

I just bought the new Dell Inspiron 14" and since then there is micro internet disconnection 30 to 40 times a day. After spending hours and hours with them on phone/tchat/WhatsApp, they finally told me it was a software issue which is not part of the warranty and they can't do nothing for me. I bought a usb Wifi receptor and everything working right now, which i guess it proves it was an hardware problem. In any case, the answer of Dell is clearly unacceptable and disrespectful.

Dell offers small businesses a rewards program that is supposed to provide rewards on purchases of Dell products redeemable toward future purchases. However, if you are like most small businesses, you don't make these types of purchases frequently. I knew I had some rewards from a previous purchase and recently went to the Dell site to use those to make a purchase for my organization. I was shocked to find out that my rewards balance was $0. Dell didn't provide me with any kind of a warning via email that these rewards were expiring prior to taking them out of the account, but I can assure that they did use my email account to spam me with constant advertisements. If they can spam me, why can't they send a courtesy email letting me know that my rewards are expiring within the next 30 days and that I need to use them? Also, it looks like you only get less than six months to use the rewards. A bait and switch program from Dell!

Additionally, the email address given for the rewards program goes to a sales team who claim they can't do anything and then refer to another set of hoops to jump through. Great support, Dell!

Working with Windows 10 64-bit. It is 7.March.2020 at 10:36 a.m.
For the past several days this machine goes through an extremely long boot phase. The white Dell Circle comes up within a minute but it takes TEN MINUTES to get to the log-on screen and another two minutes for AOL to come up.
I've been working with computers since 1959 including 31 years with IBM as a systems engineer and 11 more with Compuware as a data base consultant. I've tuned a great number of poor performing systems and the basic problem has generally been unbalanced channels and overloaded disk drives. But I've never seen a machine that is this slow in coming up but then behaves fairly well. The puzzle to me is how it can perform well after getting up but taking so long to get there.
Everything I've tried on the Internet with Dell gets me no place. I entered the Service tag and I told that the machine is covered in India. O.K. So I go to the next step and am asked which state I'm in. All I see is a list of strange names that must be states/provinces/or some kind of political subdivision but not anything for the U.S.A.
There is a fairly large number of files on this machine that I desperately need to manage my financial position. I have outboard disk drives for back-up. And the only sensible root I have no is to move the external drives to another machine and hope for the best.
It also makes me wonder if I ever should have installed a machine where the disk drive and the monitor are all in one package.
Does Dell have any viable suggestions on what I do next?

Folks beware of the horrendous service and products being offered by Dell. This company's nonreplacement policy has created nothing but problems for my famiy. Never buy one of their products and if you have and are not satisfied PLEASE speak out and help has by letting friends and family know on social media so no one else has to go through this. Please help me take this viral.

I had given my laptop (Serial No: JFCB6F2) for an issue (No Bootable HDD found) to the Service Center in Bangalore within the Dell office complex.
They diagnosed the problem as HDD Bad Sector Issues. They did not even attempt to check for any other issues even though this was a paid service.

They connected me to the Dell Customer Care who gave me quotations for HDD parts.
Since Dell provides only 90 Day warranty for the new HDD and I need to shell out similar amount for the AMC, I decided to take back the laptop from the Dell Service Center.

However, I found that my laptop does not even consistently go to the BIOS prompt (press DEL, F1, F2, ... - no luck). The Service Center staff insisted that it is because of the bad HDD. Talk about knowledge of the service personnel ! I was quite unhappy with the service center and hence had indicated 'Dissatisfied' in my feedback.

Later the manager of the center (I think his name is Mr. Murugappan, phone [protected]) came to me. He had torn off my customer feedback form from the bunch and inserted a fresh page. He insisted that I give 'at least a Satisfied' feedback for the sake for the center.
I told him no. I told him that he did not have any professional or ethical standards by removing my signed feedback from and I was disgusted with the ethics.

I am enclosing a copy of my customer feedback form for your reference.
[ The scribblings you see on the top of the page are by the Manager ]

Hope you would take some corrective action in maintaining quality personnel as well as professional ethics in them.

Thanks
Kannan
+[protected]
[protected]@gmail.com

Let me start by saying I have never experienced this type of blantant neglect on the part of any service provider in my interior life. Less than two years ago we purchased an Alienware laptop along with an extended warranty at great cost. Prior to this we had purchased two laptops form Alienware and were indeed impressed by the product. This time round we have nothing but issues. Our problems started in August of 2019 and have continued to this day. After several on site visits from Dell Technicians and two trips to the Repair Depot our laptop is still in disrepair. Also after continuous attempts to find out when the laptop will be returned all we get is more delays. We have been told on several occassions by the onsite Technicians and Service Technicians at Alienware that the laptop use have been replaced as the monitors has been replaced twice, the mother board twice and other components. No one at the mother company Dell or Alienware have been able to tell us exactly what is wrong nor when we can expect it back. The laptop is my sons main source of income and now he is on the verge of bankruptcy and no one at Dell will do anything to help. I not certain what the next steps will be but I have contacted the Better Business Bureau, small cliams court and will pursue this further with the media and social media. A company the size of Dell should be ashamed of themselves for destroying the health and welfar of an entire fa, ily. Shame on you Dell.

While booting I get a error-AC adapter is not recognizable. The laptop continues to be powered. After looging in the performance is significantly degraded. Looks like Dell is recommending using a 65W adapter instead of using the 45W adapter that came with the laptop. Also read that soemhow this issue leads to a significant performance degradation.

I called Dell's customer service on March 2, 2020 at 10 PM CST and described them the problem. I asked for a replacemnt adapter to confirm to Dell's recommendation which changed at some point after I purchased my laptop. I explained to them that this in my opinion is a Dell issue. I kept getting canned replies and finally gave up. Good work by the customer service in frustrating a customer and saving Dell $18.

Need some reasonable person to look into this. My wife is having a similar issue with her much more advanced Dell laptop. It feels like this issue triggers once the warranty expires. To me this smells of a scam to force the customer to spend $ after the warranty has expired for a lame issue as described above.

With regards to the above contract, the original arrangement on signing was to pay within 6 months interest free
I called in before the expiry if 6 months to pay the amount due in full and wanted to return 2 items which doesn't suit my office need at the moment
The Agent I spoke with said he has created a case number and forward it the respective department and someone will contact you within 24 to 48 hours and you can pay and return the products that we don't need
To date no one called and instead we have been charged $75.00 admin fees and my first monthly payment started on February 4, 2020 with interest

We have dealt with dell for many years and trusted the products that we purchased and the customer service but now the customers mean nothing I guess

Now I am running out of patients and need a clear explanation why this has been ignored

I contacted Dell in January 2020 aboutmy computer not powering on. I gave the rep the info and he told me that the system would need to have the motherboard replaced! I needed the files on my hard drive and the rep told me that I could remove the hard drive and send in my system for repair. I did this. When Dell got my computer they said that my hard drive was missing and they will charge me to replace it. Then they said that my brand new, recently installed screen was broken and the screen cable was damaged. Then they told me that there was liquid spillage on the motherboard and that it would need to be replaced.
I contacted Dell and told them that I have my hard drive and that it doesn't need to be replaced. I told them, the screen is brand new and doesn't need to be replaced and I told them there was no liquid spillage on my system. I agreed that the screen cable may need to be replaced and that the first rep said that the motherboards needs to be replaced. I got another email from another tech rep, which said that due to the "physical damage to my system' the tech is unwilling to open my system to inspect it for the repairs. I told the rep that I had received an email the day prior, in which I was quoted a price for replacing the screen and the screen cord, the motherboard and the hard drive. So, I asked if no tech had opened my system, to inspect it, then why did a tech send me the previous email, lying and saying that my motherboard was scratched and it had liquid spillage and that my screen and cord needed to be replaced? Of course the rep had no answer! Because they are lying! So about 3 days later, I got an email for a billable hold for repairs because my screen and cable needed to be replaced! The email states that these are the only items that are not covered in my warranty and so the motherboard will be covered and there is no cost for this. I contacted Dell and told them that I have my receipt for the brand new screen I ordered, so my screen is not damamged! The rep transfered me over to another rep who looked at my info and I explained that all I needed was the cable and the motherboard. I told him the email said that hte motherboard was covered, so I will just need the cable replaced, as you can replace a cable, without replacing a screen! I told the tech that I am a programmer and that I know how to replace a part. The rep agreed and said that he'll update my charges. The other rep was on 3 way and so he told me that he could see the new charge and that now...somehow...within a matter of les than 30 seconds...literally...the rep changed the repairs needed form just the screen and cable to now the motherboard and cable! The motherboard, in which the email I have form Dell states that all my other costs, iuncluding the motherboard are covered by the warranty! I told the rep that I am going to report them to the FCC and the FTC and the BBB. I have over 6 emails form Dell, each with a different needed repair! They lied...which is a violation and punishable by a fine of up to $66K per incident! And just today, they sent me a 7th email now stating that they cannot replace just the cable and that now theyll have to replace the cable adn screen! Somehow, again, between today and yesterday, the motherboard that they were certain needing replacement, suddenly doesn't! They have lied and I have all my emails and my chat transcripts with these lying reps!

Case Number1014103083, Service Tag-1382. In2019 I took out a $200.00 extended warranty with Dell Computers to fix my Desktop Computer and make the Dell Support Assisstant work to download Drivers on my BIOS System. At least 3 times Dell Technicians were in my computer and figured they had it fixed. But they really never fixed the
Support system to wrok and Dowload the Drivers for the BIOS System. They fixed it to clean up the Computer and scan the PC. For at least two years now the Dell Assisstant only goes half way trying to Download the Drivers for the BIOS and stops. They received my money for the Extended Warranty and told me they could repair the issues. but so far it still does not work. I want to file a review and report how bad Dell Warranties are. I want to be compensated by receiveing my money back for failure to fix my computer and the Dell Support Assisstant to work again. They could not fix what they told me they could fix. I would not give Dell Technical Support one star in a review. Otherwise tell Dell to fix it!

Purchased a new XPS desktop tried to connect moniter from my old del desktop things have changed needed an adapter called numerous times most could not understand rep due to acceent when asked to be transferred to states was disconnected well after about 5 calls finaly got someone that knew what I needed but he had to have someone call me back to place the order well I never got that call so I think I may have found the adapter on Amazon for a fraction of the price that was quoted me. I have always used Dell but I will no longer purchase another computer from them. The customer service is horrible. Until I can speak to an American I will take my business elsewhere. Quite sure Dell wont care I'm just 1 customer they have lost.