Delta Air Lines
Reviews and Complaints

On April 21st 2009 5 tickets were purchased by my Fiance for a trip to Las Vegas I was to take with my Bridesmaids for my Bachelorette Party. Yesterday, May 10th 2009 an additional friend decided to come on the trip so we booked her a flight. In doing so we noticed that one of the tickets we had booked last month had been canceled. We went ahead and called Delta immediately and spoke to a "supervisor" Roxanne. Roxanne proceeded to call us liars, tell me that "I should go die" and that there was nothing she would do for us. In addition to asking why I was being spoken to this way I did ask "don't all conversations get recorded?" Roxanne said no and also said that they had no conversation of anyone canceling our flight. All night long my Fiance and I have been calling Delta, being yelled at, cursed at, and called Liars. We would have arrives at JFK airport in August without flight tickets had we not caught what just happened. Delta refuses to speak to us now and hangs up on us when we call. We've spoken to people in their corporate Atlanta office, as well as customer service reps and the notes they have written have pretty much "black listed" us. We really could use some help as Delta is Legally harassing us.

A graduation gift of an airline ticket was purchased for a passenger who was unknowingly afraid to fly. On finding out the dilemma, the credit card owner called Delta to cancel the flight, they were told "tough luck". The ticket cost was $298.59 and the only resolve offered was "the passenger could fly within one year or Delta keeps the money". The passenger either fly or tough luck.
Unless the passenger was in a coma or dead...no refund.

I had the displeasure of booking a "free trip" on Delta using accumulated Skymiles for flying with Delta in the past. Free is not free at Delta. When you book a trip it costs you $75 per ticket. If you cancel that booking they charge you $100 to "redeposit" your miles in your account. Thank God they are not a bank...When I go to use those same miles again, it will cost me $75 a second time. Can you imagine I will be paying $250 for a supposed frequent mileage paid trip...

Nothing is free on Delta. They have no understanding of what a loyalty program means? They are clueless on customer service...If you must fly, fly a competitive airlines. And surely, don't think their mileage program is any reason to fly with them, it has no value.

Don't use Delta Airlines when traveling with your family.

My recent vacation travel using Delta with my wife and two children was nothing but trouble from the beginning.

First, attempting to purchase 4 tickets through their website was not possible. The site would only let me purchase 3 tickets. I called their reservation number and was quickly transferred to a call support center in India. After working through 3 so-called customer support representatives who were unable to help me buy 4 tickets, I had to to demand, and I do mean demand, that I be transferred back to someone in the United States. Finally I was able to buy 4 tickets although with two different confirmation numbers. Whew.

Several months went by as I had purchased the tickets well in advance of our trip. Then I received emails notifying me of a schedule change. Ok, we'll get to our destination later than planned. But, wait a minute, they changed our selected seats and now my family is no longer sitting together on any leg of the trip! Back on the phone to customer service where they tell me sorry, nothing they can do, my seats have been give to other passengers. What? I had to escalate up through levels of customer support before I was finally able to secure 4 seats next to each other, again. Double whew.

The vacation comes and we have a great time. Night before the return trip I check email and I have two from Delta. They are just reminders stating our flight is confirmed, no worries. Here's the quote, "And don't worry about reconfirming your flights - you're all set!". But wait, our seats are changed again and we're split up. Back to the phone where again I'm told there's nothing they can do, my seats have been given to other passengers. The only thing they can offer me is to check in then, at the gate, stand in line again to see if they may be able to seat us together using some supposed reserved rows. No guarantee. So after booking the flight in August 2008 for travel in April 2009l, I'm left wondering if my family will be split up flying coast to coast across the country. Triple whew.

Delta, you're out. I will never use your airline again. I hope others read this and also choose not to fly Delta

Had a bad experience with Delta last summer. With no weather excuses at all, they got me in late and I missed my connection flight. I got no help upon arrival such as de-planing first, or rescheduling with another flight so I got to my destination late and missed my ground transportation to my final destination. I finally got in early in the morning, got a couple of hours sleep, and headed off for my business.

My return trip, they lost my baggage, and said I could not get it until the next morning. I did not get it as planned and did not have material for a presentation that day. The phone# I called for tracking the baggage was worthless; they could not track it. They promised it would get routed to my home airport later in the day, and would call me when it arrived, as the first time of arrival they gave me was wrong.

I ended up going down there myself and picked it up. It had been offloaded with another airline service baggage, thus the wrong arrival time earlier. And of course, my suitcase had a rip in the bottom.

Delta's reply for all of this was a $50 voucher for a future flight, take it or leave it... I realize these things (One or the other) happen to travelers daily, but the combination and their lack of response made me decide to avoid Delta in the future.
Gerry

I've been a frequent flier since I was 14 (for several decades now) and I've never seen such regularly practiced irresponsibly bad communication, and such shocking lack of accountability from any Air Carrier in the U.S. - Please read below:

On my last Delta flight I had to layover in Atlanta. Upon arrival in Atlanta I was instructed to go to a gate at the end of their 'B' terminal for my next flight segment - no problem I had 45 minutes to catch that flight after landing in Atlanta. Well we eventually made it our Gate (B31) with 25 minutes to spare - no problem, right? Wrong - there were no flights at that gate AND there were no gate change warnings at the gate (a gate change notification {at the gate} is common courtesy (and nobody has any reason to believe the information is any better at some {distant} Arrival/Departure monitor somewhere else in any given larger Airport).
We had 25 minutes before our next flight (which was THE LAST FLIGHT of the night) and there were NO GATE CHANGE WARNINGS WHATSOEVER (!), and EVEN WORSE - there were NO Delta employees anywhere within sight to ask what's going on!
Since we had little time to spare none of us did not dare scrambling to try to find any Arrival/Departure monitor (especially as we had no reason to believe it would be anywhere nearby, or give me any better information than the information monitors at the gate). So we waited -IN GOOD FAITH- for any Delta representative to show up at our gate (B31) (as there was no information displayed on the gate monitors yet) to let us know where our flight is, and if there's any gate change to be concerned about. We waited & waited & waited - TO NO AVAIL (!)
At 11 minutes before our flight was supposed to leave from gate B31 we were convinced that there wasn't going to be any flights that night from B31. In a very unhealthy rush several people went scrambling from Gate B31 to find ANY Delta rep. to see what's going on. We finally found a Delta rep. 1/4 mile away and learned that many people before us were also ANGRILY scrambling to find the same flight. So an over-worked Delta gate rep. gave us the bad news: Our flight is leaving from Gate 'A'29(?) in 9 minutes (! - A GATE WHICH IS ABOUT 1 MILE AWAY (!) It was hopeless - and it was not our fault. WHY DIDN'T DELTA AIRLINES JUST GIVE A STANDARD 'GATE CHANGE NOTICE' AT THE GATE? If they had NONE of this would have happened. We had NO [reasonable] way to know of their gate change (!). This is highly irresponsible of Delta for carelessly doing this to their passengers (!)
That was the last flight of the night and the Airline would not even put me up for the night at a hotel, or offer a blanket to sleep in the Airport with. I slept in a COLD airport terminal with only a light wind-breaker. I shook all night from the cold & achieved absolutely no rest. I missed my important appointment the next morning in Indianapolis.
I wrote a letter to Delta Airlines about my ordeal(s) and they never (to this day) wrote back to apologize for their grossly irresponsible and avoidable mistakes. SHOCKING !
Consumers - Beware of Delta Airline's cold/heartless irresponsible business practices.

I am very upset with Delta Airlines. I used their preferred means of booking a ticket via the internet and was provided via their website a fare of 545 euro which converted to $712. I went to purchase and it would not allow the purchase. I made a pdf of the pages and also the weblink. I then called the internet desk for Delta and told them the situation. They got a fare of 712 euro or $890 and said this was the only fare they would allow. I said I had proof from their own website on the pricing and that I could send. They said we don't accept proof only what we can have in our system. I said that is wrong and as I have a price from their site they should honor it and they refused. This is completely unethical business practice and I have over a million miles on skyteam their alliance. I have been facing these problems more and more in the past year and it is UNACCEPTABLE the way they treat their loyal flyers I have been platinum for 15 years so I don't even want to consider how they treat leisure flyers. Delta you are a terrible company and why should we ever feel sorry when you have financial difficulty!

After 36 hours in transit due to inclement weather - I arrived at JFK to find my luggage missing. Now I understand that weather happens and I simply endured that part of the situation. But when I entered the baggage claim office at 10pm on a Monday night, there were about 25 other individuals who also had not received their luggage and this was more than I could bear. The thought of standing in another line for 2 hours plus was discouraging to say the least. I asked the person at the counter for a number so that I could resolve the situation over the phone, allowing me to begin my 2 hour trip to arrive home at midnight.

I called both baggage information and customer service several times only to be told my only option was to pick-up my luggage which had finally arrived at JFK on Tuesday. I had 5 days and then they were sending it to Atlanta. I asked what other options were available because the feasiblity of me being able to get to JFK was impossible. I asked them to deliver it - which was flat out refused. I asked what the charges would be to have it delivered COD and was told I could not do that. When I asked to speak to a manager I was told that customers are not allowed to speak with managers.

I will absolutely never ever travel on Delta airlines again. While I completely understand that luggage delays do happen - I do not understand a business treating its customers this way.

My wife flew from Seoul South Korea into Atlanta Georgia. She arrived in Atlanta on time and once she got off the airplane they told her, her flight was cancelled due to weather. I understand the airlines have no contol over weather, however there customer service was horrible. Delta told her in Atlanta that there were no other flights until Tuesday. Once I found out about it I called Delta up to see if they could possible fly her into another city that would provide service to Indianapolis. They told me they could confirm a flight the next day and that was about it. (Great, I'm in Korea making reservation, while she is at the airport getting no where) What is funny about all that is they told her nothing until Tuesday. I got her a confirmed seat while I was in Korea...funny you say. That's not the only bad thing. She made it to the airpor the next day, however she had a five hour delay. She was suppose to depart Atlanta at 1430 and arrive in Indy by 1700. That never happened, she was on the airplane by 1700 and after sitting there for five hours they finally got onto the flight line. They started the engine, then told them they had "difficulties" with the engine. Back to square one. Stand in line for two hours trying to get out of there and they "confirmed" a flight out for Wednesday. So she arrived in Atlanta on Sunday March 1st around noon...and it is now Tuesday. My sister flew out Southwest from Atlanta to MN and she is there already. She arrived and is at home, and my wife is still stuck at the Airport. They are offering a hotel vocher and thats about it. It is unacceptable, they could redirect her flight and get her home. Other airlines are doing it but Delta has no customer service. DO NOT FLY DELTA. I am considering a legal suite over this matter.

DOUBLE BILLED. PAID BY CREDIT VISA CREDIT CARD ON 2-3-09., FOR REFERNCE NO. 7103 AND 8316 ZND 0952 AND 7856.. THESE ERE DATED 12-30-08 AND 12-31-08.
NOW ON THIS MONTHS BILL FROM THE CREDIT CARD, I GET BILLED AGAINAS FOLLOWS;
REF # 1062 DATED 01-29-09, AP9*PRIVACYMATTERS123 877-993-6264CT
REF #1481DATED01-29-09, AP9*PRIVACYMATTERS [protected], , AND REF# 8221 DATED 02-01-09 AP9*PMIDENTITY.COM [protected] AND SAME DATE REF# 4624AP9*PRIVACYMATTERS123 [protected] CT
PLEASE REMOVE FROM FEBRUARY STATEMENT

My husband and I are both longtime sky miles members of Delta and fly
frequently for business and pleasure. This past week, we planned a
family trip to Ft. Myers fla which was booked in September using sky
miles and companion certificates. I confirmed this trip twice with sky
miles representatives since the website would not allow me to check in
online. I was assured that we were confirmed but that we couldn't check
in online due to one child being a minor. However, when we arrived, we
were at the gate early and still not allowed to get seat assignments.
Apparently, Delta sent a much smaller plane and we were bumped because
the plane was oversold. We were not offered any compensation. We were
simply told that they would try to rebook us on another plane, even
while the gate agent was telling me that there were no other flights
from cvg to ft myers that day. Tonya Mullins, the gate attendant, was
very upset and very rude to all of the guests who were bumped. We had no
idea that simply because 3 of our tickets were with skymiles that we
would not have seats confirmed, or I would have purchased the tickets.
This is not consistent with your ad that there are no restrictions, etc.
We finally got flights to Florida that day through customer service at
the airport. The only way we could get there was to fly to Dayton, Ohio,
and then atlanta and then to Sarasota, and then rent a car and drive to
Ft. Myers. Our costs were greatly increased, we lost our hotel
reservation that night and when we got to Sarasota, we had no bags, they
had been sent on to Ft. Myers. The baggage rep. told me it might be 48
hours before the claim could be processed as their computers were down.
We were told to try driving to the airport in ft. myers, which we did,
but of course, no one was there as it was after midnight by this time.
We finally got our bags the next day at the original hotel we had booked
but our Christmas trip was shortened by an entire day and a lot more
expense to us. We arrived at our hotel at 3:00 a.m., with our children,
when we should have arrived at 1;30 that afternoon. I am amazed that we
were not offered any compensation for this or at least a refund on some
sky miles or future travel. If we had known we would be bumped, we would
have taken the offer for compensation, but we were repeatedly assured
that our seats were confirmed and we would be on that plane. Why would
you send a smaller plane than was scheduled when the flight was
overbooked? I intend to cancel my Amer. Express Delta card and begin
using skymiles with another carrier unless there is some recognition of
the disappointment and frustration and added cost that this decision
caused my family.

I'm a platinum medallion member with Delta. I travel weekly for my job, and unfortunately, you have to go out of your way to NOT use Delta - they have so cornered the market in many locations. From now on however, I will drive out of my way to airports that use other airlines, and pay higher rates if I have to - just to avoid using Delta. I'm tired of their constant delays and cancellations, their nonexistant policies or abilities to appease 'wronged' customers, and the uncaring and unhelpful attitudes of their staff. I blame it on Delta's upper management team - whose attitudes, abilities and ethics are reflected throughout the company. I kept track and found that for me personally, Delta 'underperforms' (causes me to be late to work or late home) approximately 30% of the time. If most other industries had that bad of a record, they would be closed down. I propose a boycott until they change their ways.

Flew Delta out of Baltimore/Washington to Atlanta, Ga. When tickets purchased a wheelchaire was requested since I have had several Strokes. Well... even though it was on my ticket "wheelchair request" I couldn't get one. When I finally got to departure gate I ask if I could board first due to my disability and was told by agent that only first class customers board first and they do not let disabilited customers board prior to the number on their ticket. There were no seats at the boarding area because most customers had their laptops, carryons, coats on several seats. Probably those first class customers. When we got to Atlanta Ga, I asked for a wheelchair and got no help again. What an airport to get to lugguage pickup when you are trying to walk with canes. I found a seat at one point and cried with pain.. did I get any help? NO... The return trip was the same, couldn't get a wheelchair or help. Delta you need to have customer service training programs. And I mean for all passengers, not just your first class passengers. I have attempted to contact Delta with my complain, but they are ignoring me. Guess they figure I'll go away, which will probably work in their favorite. But I won't fly with them again if I don't get a response and at least someone letting me know that the is being handled and won't happen to other disabiled passengers. Linda

WARNING! Delta Air Lines employees giving out FALSE information at LAX - you could be charged as much as $600 for one piece of baggage! Customer service will IGNORE you! You will NOT get any money back!

My finacée and I arrived at LAX for departure to PVR (Puerto Vallarta) for a two week trip over the holiday season 2008–2009. At the check-in counter at LAX, a DELTA ticket agent informed us that fee structures had doubled as of July 2008, and i would be charged $300 round trip for my surfboard. I was outraged at this fee, and argued with the DELTA agent for about 15 minutes, until finally I relented and paid the exhorbidant fee.

Dismayed at having spent about the same amount of money on oversize baggage fees for my surfboard (6'2' shortboard, under 10 lbs, in protective bag), I asked the DELTA agent again to reassure me that this was the sum total of the fees I would pay for oversize baggage fees. She confirmed and gave explicit instructions that I should keep the receipt for $300 safe so that I could produce it upon my return to the Delta Ticket agent in PVR.

Two weeks later, I handed my receipt over to the DELTA ticket agent in PVR and explained that I had already payed the fee. I was then told that my receipt was in fact only one-way from LAX–PVR and that I would be charged another $300! (Actually - $311.25 with tax). My fiancée and I repeated the information we had received from the DELTA ticket agent in LAX to no avail. We asked to speak to the manager on duty, but were told that we would have to wait almost 2hrs, which would put us in danger of missing our flight. We were advised to pay and take up the issue with DELTA customer service after arriving home in Los Angeles.

So, without any reasonable recourse, we followed the DELTA ticket agents advice to solve the matter through customer service. I emailed immediately after getting home with a complete description of the events, and stated clearly that had I been given correct information upon check-in at LAX from the incompetent DELTA ticket agent, I would NEVER had agreed to pay $611.00 for my surfboard, instead I would have sent it home in a taxi, but under no circumstances have agreed to pay $611.25.

After three emails, and two phone calls to DELTA customer service, I have now been completely dismissed and ignored. I was given a form letter apology that I had been given incorrect information, and that my email would be used for training purposes, but beyond that there was nothing DELTA Air Lines would do to correct the situation. I have sent multiple emails since then requesting the official Delta Air Lines business name and agent for service, as well as their legal department phone number, but have been continued to be ignored. The DELTA customer service lines of communication had been cut off and I had been dismissed for good. DELTA would use my emails for trining purposes and keep $600 of my hard earned dollars, only $300 of which I had reluctantly agreed to pay.

It isn't fair that DELTA can hold their passengers hostage at airports, give out incorrect information that leads to cost prohibitive fees, then treat their customers politely like garbage until finally just ignoring them. DELTA has proven to me that they would rather hide behind a screen of corporate policy, than actually investigate my case, which was legitimate and truthful.

I spent an extra $311.25 as a direct result of incompetence on the part of a DELTA Air Lines employee, and now I have no recourse but to file a small claims court case, which I am currently in the process of doing. I am outraged at being treated so poorly, and at being dismissed without any investigation into my case.

WARNING! Delta Air Lines ticket agents are giving out FALSE information that can cost you as much as $600.00! DO NOT trust DELTA employees to give correct information, and DO NOT expect to have any recourse with DELTA customer service after you pay. DELTA is in my opinion, a consumer unfriendly corporation that only cares about taking your money, and hiding behind a veil of incompetence and corporate policy.

On our last trip to France leaving on the 27th of December fron richmond, VA to Nice France via NYC and London, after hours of waiting our flight to NYC was CANCelled . So great was the despair of people that Delta sent a bus leaving late from Richmond to NYC.
My partner and I was re route to Atlanta to catch a later fligh to London, this flight to London when we got to Atlanta was over sold. SO they put us in an hotel late at night.
When we got to our final destinatiojn all 3 luggage were missing in action. They 2 days and half later.
On the way back everything went oK until we 've got to NCY to oour last part of our long trip bakc to Richmond. Delta had such a disorganization that we could not even get through the doors and waited outside in the cold.
We finally got to Richmond that same night late and again w/o luggage but one.
The one that got there was a mess: they broke a bottle of cologne and spell tea all over the inside.
2 weeks later one of the luggage is still lost with expensive clothing such as Tuxedos and italian shoes!

The entire Delta Skymiles program is based on trickery and deceit. It is rigged in every detail to circumvent the practical use of the points you receive, whether through blatant, extravagant nickle and dime charges, to subtle engineering of the web site or advertising copy so as to obfuscate the rules of the program. Did you know that it will cost you $75. to "redeem" your miles? It's as if you went to the bank and had to pay them to withdraw money from you account. Shame on you Delta. Pluse, the travel awards that are available for Skymiles are the bottom of the barrel, flights that stopover in states thousands of miles from your destination, forcing you to travel for 8 hours on what might of been a three hour flight. I checked both itinerary searches on their site, the one for regular bookings, and the one for Skymiles. They are not equivalent. The Skymiles booking area returns only the odd time, stopover laden, flights that nobody cares to fly.

On Jan 4 2008 I flew from Santa Barbara, ca to Montgomery, al. Flight originated on US airways and in Pheniox was delta. Flight from Pheniox was delayed about half hour and was very overbooked (something airlines do because of no-shows), but I made the flight. So, when I arrived in Atlanta this when the big issues started. When I got off the plane the customer service person at the gate told me she would call my departure gate and tell the plane to wait. So, like a fool I ran 3 gates away only to find that the plane had already left! I was 2 minutes late and the attendant at that delta gate told me 'we don't hold planes' and proceeded to give me the worst attitude! There were 5 more people who were trying to get the same plane which I found out was also very over booked. To make a long story short Delta gave my seats away and new dam well my flight was coming in late and just decided to screw everyone over for that flight which was the last flight of the night. They would not give me my luggage, and wouldn't even give me kind or understanding words. I got rudeness, and more rudeness from flight attendants to customer service. Most of the folks were African american and maybe I just don't get the attitudes in the culture, but I think they were racist against me. One of the customer service reps actually started singing to herself as if to piss me off while I was telling her my situation! A pregnant woman in front of me was very upset and they threatened to call security on her if she didn't leave the desk! Delta sent me to a roach motel for the night with no luggage, no toothbrush and nothing but the clothes on my back! The next nightmare was the hundreds of people waiting for the hotel shuttles that were running till the wee hours of the morning all thanks to Delta! Got into the roach motel at about 1am and caught the earliest flight at 11:45 as all the early ones were all booked. As if all this wasn't bad enough I was asking about my bags and the dam rude customer service woman told me they would be on the same flight with me... They were not and as of 10pm I still don't have my bags and still have the same clothes on! Delta says sorry a lot, but they don't mean it. I am tired of seeing their bright smiley faces on their adds and when i see them in real live it is the exact opposite! SHAME ON DELTA!

This is a short story of my bad experience with delta airlines. this shows how delta is trying their best to cheat their customers. I will never fly with delta again – if you want to get the service you pay for – I recommend avoid delta at all cost!

In december 08, I was flying to turkey on 23 december. among the alternatives, I have chosen delta so that I could avoid the paris airport congestion (had a delayed luggage experience before). delta, instead, offered flying from detroit to jfk and then with a direct flight to istanbul. for delta, I ended up paying almost 45% more for the fare so as to be able to avoid europe transfer.

My flight to jfk was at 11am on 23 december and I received a phone alert from delta at 7am that day (I was about to leave the apartment at that time).

The message was stating "... your flight time is rescheduled and your flight will depart at 10pm on 23 december". I got worried since my connection flight at jfk was at 4h30pm on 23 dec - I was definitely missing that flight. so I called delta to ask for the change in my connection. the response I received was that the detroit-jfk flight time is rescheduled as 2pm - not 10pm. hence I wouldn't miss my flight in jfk (as they said). I was relieved from my anxiety and went to the airport around 12.

The flight, which was rescheduled to depart at 2pm, left at 3h30pm and I eventually missed my connection flight from jfk.

At the jfk, I called delta customer service to ask about the next flight and they put me on a rome flight the next day. note that I was supposed to fly to istanbul from jfk with a direct flight and my fare was quoted for no-connection, hence the rome connection was delta's another terrible customer service example.

I spoke to the delta staff at the airport so that they could put me in a direct flight and they said they cannot do anything - a big lie. I told them what I should do until 24 december and asked them to fly me back to detroit - they refused. when I told them they should compansate me for the overnight layover, they blame that the delayed flight was due to “weather”. I was shocked since there was not a weather issue that day and all other flights left detroit airport on time. I then called the detroit airport to confirm my suspicion and got the confirmation that the delta flight was delayed because of its late arrival which was not caused by weather.in essence, delta was trying to bluntly cheat me by blaming the weather for their fault and load the layover expenses over my shoulder. I went back to the staff counter and after a lengthy argument got 1 night accommodation voucher and $7 meal voucher. needless to say their choice of hotel is awful and $7 meal voucher is a joke.

Next day, 24 december, I went to the airport in the morning. my rescheduled flight to rome was at 5pm. at about 2pm, I noticed that the rome flight was delayed and will depart at 6h30pm. the problem was that I was not going to make the connection flight at rome. hence I called delta customer service to ask them whether they could do anything about it. they said they know nothing about the delay – ignorance is a bless for delta. I had to guide them to their partner’s website (alitalia) which they were able to book a ticket for but cannot know about the flight schedule changes. they said they cannot do anything about it, neither knew what will happen when I got to rome and missed the flight. delta is absolutely ignorant! they simply wanted to offload the passenger to alitalia to deal with. I told them that there is another delta flight from jfk to rome at 5pm and it is leaving on time so that I could catch my connection in rome. the rep said the flight is full - I asked to be upgraded to business class so as to be able to make it on time. with a terrible attitude, the rep said delta ‘won’t do it” no matter that business class seat goes unfilled and that I was treated favorable by delta by 1 night overlay compensation. when I asked about my compensation for 1 day lost vacation, inconvenience in having to sleep at a rundown hotel, having to fly with a connection instead of direct flight to istanbul, delta was completely ignorant and didn’t care. they just wanted to take the money and run away from responsibilities.

Lastly, when I went to the alitalia counter for check-in around 3pm, the girl at the counter said that usually delta does a terrible job in rescheduling the luggages whenever there is a flight change and suggested me to check the scheduling of my lug gages. I called the 800 number of delta for my luggages, I couldn’t get through for 20 mins and had to go to their terminal (alitalia’s terminal is different than delta). I asked about my luggage and they said it was scheduled to depart jfk on 28 december – my flight was supposed to leave on 24th december!, I asked my luggage and took them to alitalia to check in with the same flight I am flying with.

Once I got to rome, I missed my flight and gave delta a call - as you guessed they said it is alitalia I should be dealing with - what a service! I eventually made out of rome early in the morning and had to sleep in the airport.

The moral of this experience is avoid delta, don’t presume that you’ll get any decent service or compassion from delta no matter what they do with you once they get your money. I have been telling this story to everyone I know and one of the leading comments is that this complaint wouldn’t change delta and they would operate as they do now. I disagree. we could teach these companies to treat customer with dignity, provide the services paid for or compansate whenever there are inconveniences. examples are there air france upgraded me to business class in the past in a similar situation, klm gives voucher for overnight layovers caused by their fault (not just a lame hotel and $7 meal after trying to cheat by blaming on the weather). others such as japan airlines, virgin and southwest are all great in how they treat their customers. I so regret that northwest, after being taken over by delta, will become like them in the near future. I just hope they won’t become like them.