Delta Air Lines
Reviews and Complaints

One of our professors had a confirmed air ticket to fly from Los Angeles to Tbilisi, Republic of Georgia on KLM Royal Dutch Airlines on March 31, 2013. Going to the airport, he was informed by Delta Airlines who handle KLM flights from Los Angeles that the connecting flight from Amsterdam to Tbilisi has been cancelled, and since there were no other available flights, he had to come back on April 3. On April 3, he was informed by Delta that due to backlog the flight from Amsterdam to Tbilisi was full, and he had to come back on April 5. On April 5 Delta agent told the professor that again the flight was full due to backlog, so KLM has agreed to refund his full fare to the travel agent, so that he can buy a new ticket on another airline. To April 9 no refund was received by the travel agent, and on that date the agent was informed that the first flight would be on April 19, take it or leave it. A complaint was lodged with KLM Customer Service requesting compensation for flight delay/cancellation as per their advertised policy on their own website. We were informed that Delta Airlines will deal with the matter. For the past 10 months all communications with KLM and Delta have been completely ignored.

Airline passengers should know that when you book a flight with delta airlines through a travel agent or third party such as a cruise line, that delta skymiles may not give you the mileage that you actually travel. you are only guaranteed full mileage if you book directly thru delta. on a recent flight from tampa to detroit which is actually over 900 miles, I was given credit for 246 miles. on a flight from atlanta to tampa which is actually over 400 miles, I was given credit for 102 miles. on a flight from detroit to amsterdam I was given credit for 985 miles yet on the return flight from amsterdam to atlanta I was given credit for 4, 401 miles. I don't know if other airlines are involved with this deceptive practice or if this is another way for delta to take advantage of their passengers. the above information has been verified by a delta skymiles representative on 12/13/2013. if you have a choice, try another airline.

My son's bag was lost on a flight from Prague on Air France. We have contacted Air France (handled by Delta out of Atlanta) each of the last three days and have been given different and inconsistent answers about where the bag is and when it will be delivered to us here in New York. I just spoke to Mary at the Delta Atlanta baggage handling hotline who, when specifically and directly asked, refused to provide me with her employee number or her supervisor's name or other information to identify this interaction (time was about 3:50 PM Eastern). She advised me to contact Delta / Air France at JFK but refused to provide me with any number or contact name to actually do that. Thanks Mary! You have restored my faith in the inability of an airline to have even a shred of useful information when things go wrong. Way to go Delta, and Air France.

Below is Related to a SCAM / SPOOF problem I had with a person
Lisa Gordon
407 West Hills Blvd
Jackson, Mississippi MS
[protected] or [protected]

I posted on CL that I would be willing to pay for travel if anyone had tickets or miles to sell me

I was contacted by Lisa Gordon phone number [protected] [protected] the next day who was wispering and said she was on her lunch break and works for Delta airlines and could sell me 5 tickets round trip for 800.00 under their companion pass program. She said she would be doing it under her personal employee discount program so I had to pay her directly as she had to lay out the money personally to book it.

She said it cost her 25.00 to book each ticket and the rest she would keep for herself using her points or employee discounts. She asked for all the money upfront via western union which I told her was not possible and we talked on the the phone personally and text back and forth for a few hous about before agreeing on 350.00 up front and the rest when I got the tickets in my hand.

I offered to drive to Jackson from Atlanta to get the tickets and pay personally but she refused that idea.

After I sent the 350.00 she said she was working on priinting the tickets and very believably asked me for flight preferences etc. She sent me a text picture of what looked like my ticket at first look and I was happy and relieved to get something concrete finallly.

She then told me that she could help me with car rental and hotel also under their reward program. I could get a car rental for my entire trip and hotel stays and she quoted me a price she could take for that extra service. It of course was an extremely fair price and I accepted.

At the end of all day texting and calling back and forth she said she was "clocking out" and going to USPS to mail me the package which contained my flight tickets, rental car, hotel and meal vouchers and that I needed to pay the balance by morning.

She sent the second picture at that time of what looked like a USPS filled out express form with her name and address and mine making it look like the package was sent to me that night. She then texted me for a few hours about how upset she was that I would not pay her immediately the balance of the money and insisted that I pay by morning or she would cancel everything.

She said many times she did not want to get fired over "helping me" . I said I would be happy to pay with I got 100% firm verifyable proof the tickets were booked - I asked if I could call into customer service and verify the booking and she said that would get her fired.

The second picture of the shipping receipt did not contain the tracking number or proof of payment - just the filled out information on the form and I did ask her several times for tracking again for validity.

She was fairly well spoken on the phone and really had her game down - she pre looked up hotel information before I talked with her and as she "sold me" on hotel packages did know a little about where i wanted to go and stay making it seem very believable. TEXTING she wrote in terrible broken english which was the first and immediate GUARD UP I had that this was a scam - I just couldn't see any real Delta representative writing that poorly.

Laying in bed later that night my husband and I were looking at the two images she sent me that day - first the delta ticket with my name on it and the second the USPS Express form. The ticket at closer look was an exact duplicate of one we found on google images - same gate, same flight, same confirmation number - exactly the same. Just the name, date and flight number and departure time changed. All else exactly like the one from google images. THEN I really knew this was a total scam.

We texting more that night about her demands for payment and my insisting on concrete evidence leaving it for the night. She said the stress and hassle was not worth it and she just wanted to refund the entire transaction and cancel - which of course she knew I didn'nt want to do.

This morning she contact me again - all via text to say she was off that day but could get some more proof from a friend there and was willing to send me her badge picture - so playing along I did send. The badge picture she sent was just a generic back side of a luggage tag looking "badge" that just said Delta Crew - no name or anything.

I am out 350.00 western union fee of 27.00 and learning lesson - not to mention getting my hopes up for a trip that really REALLY meant a lot to me just to have it crushed.

I hope this helps someone else not get taken for a ride - if its too good to be true, it probably IS just that.

Just a quick note on my recent experience with Delta Skymiles Cruises. Our group of friends booked a cruise through this organization about 9 months before our cruise. All went well until unexpected surgery/recovery made it necessary to cancel my reservation...at which point i found out that there would be a $100 cancellation free from Skymiles Cruises, even though there was no fee from the cruiseline (still outside the penalty timing). Notification of this fee was apparently on the agreement, but when I went to find it, it was obscure and certainly not clear that this fee would be imposed regardless of time before the cruise. Even my Diamond medallion/Million Miler status with Delta didn't help. In this case, we would have clearly been better off booking directly with the cruiseline... The prices for the cruise were identical, but we were lured by the free "skymiles" offered. Live and learn...never again.

My boyfriend got me a paperwhite kindle for our anniversary and it appears to have been stolen by one of the baggage handlers in JFK. It was a Delta flight from JFK to SJU and apparently there's NOTHING we can do about it! It would have been such a great gift. I wish there was something I (or anyone) could do. Someone should stop this from happening and there should be some way for my boyfriend to get a refund.

I waited on the phone for an operator for 20 minutes. My simple request was to know my skymiles number.
I was asked to list the twelve addresses I have had within Florida. This was an excessive request and I refused.
Asking to speak with a supervisor, Miss Anita transferred me to Delta Car Rental. Very hard to believe that it wasn't on purpose.
Call was initiated at 8:39pm to [protected] if Delta has any way of tracking this. They have an employee that is attempting to ruin their business.

A copy of a letter I sent to Delta customer complaints:
Good Morning
I am writing today after our return from a 2 week vacation where I experienced the
worst possible customer service situation in my life.
This concerns the Vancouver airport crew that handled boarding of the 06h40 flight
DL 2696 on July 12. 2010.
Prior to the flight I was extremely busy with my own marine service company and
was working up to 23h00 daily in preparation for this vacation. On July 11, I worked
through the night and arrived at the airport at 04h30 to go through customs and
check-in.

I am well informed of the procedures at boarding time and the need to be at the
gate early. I arrived at gate E81 at about 05h10 with a paper and coffee and sat 2
rows to the left, 20 feet, from the check in counter facing the TV screen. The area
began to fill with passengers as usual. I started to become drowsy and fell into a
very deep sleep.
What ever it is that startles one awake, I opened my eyes to see an empty waiting
area, shocked and frightened, I jumped up and ran passed the empty check in desk
for the gangway. halfway down I passed a somewhat angry attendant who
could not look directly at me, ordered me in a very aggressive manner to " get off
the gangway right now". I said "I'm getting on the flight", She said that the flight
was secured already.
This flight was essential as I had a family dinner reunion in New York that night.
I was in shock, how could this have happened! They said basically that it was my
fault for not being here for the flight?! I responded that I was in the waiting area
more than an hour prior to the flight and had fallen asleep, to which they said "we
called for you 3 or 4 times and you did not show up.
"What!, you were calling for 1 male and in the whole empty waiting area there was 1
male right in front of you asleep and neither of you 3 could even have thought to
walk 20 feet to ask if this person was the one you were calling for!? "
"It's not our responsibility to go searching for passengers who don't show up"
was the answer. That was not good enough! Their negligence had made me miss
the flight!
They then searched for another flight, there was one just about to close but too late.
I was offered a mid day flight for a $300 upgrade or a 17h30 flight for $100 upgrade.
This was preposterous. How am I expected to even think of "paying" again for
something I have already paid for. I was not absent from the waiting area, I
complied with my responsibilities as a passenger.!
When I refused to accept the presented terms of a rebooking I said that I wanted to
speak with a manager and I was told by a very negative "Stn. manager" Ms. Pat
Moreland, " that is all I can do for you, those are the next flights and fees available
to you" and they all left the area!
I did not know that being inside US customs area, I could not leave without being
accompanied by a carrier company representative! I was stranded inside ! Just like
the Polish immigrant Robert Dziekanski! Finally US customs called back "Ramon" I
think he was called.
I would like to commend him for his perseverance with me. He showed better
customer service than the other two female attendants.
I still had to pay, according to a "manager/supervisor" This is getting way out of
hand. I asked to speak with another person in charge. Still no clearance.
"Ramon" had to escort me out of the customs area and to the front counter where I
was introduced to a manager named "Michael" who was busy with customers at the
time and multitasking with me as well. He also explained what the policy was. After
again explaining to him that I had complied with my obligations as a paying
passenger and should not have to "pay an upgrade" and that I felt that the
negligence of the three gate attendants caused this situation.
Finally with what appeared to be a very displeased and bothered attitude, Michael
printed boarding cards for the 17h30 flight DL 4633 to Salt Lake City and Kennedy,
and handed them to me with out even a word of apology.
Why not the next available flight?
I didn't get on the mid day flight at $300, no I had to wait the entire day and miss
the family dinner in New York and arrive 24 hours later at 06h09 EST! I was
exhausted.
I have never in my life experienced such horrific customer service as I had with Delta
Airlines. I am in the business of customer service and without it I would not have
enjoyed so many years of satisfied customers. I have written testimonies.
Your "commitment to our customers" clause #'s 8-11-12 did not even come close to
what you profess in your mandate.
The stress that you caused me and those arranging to pick me up in New York was
extreme. I had also lost 1 full day of my 10 day vacation.
I would expect from a company such as Delta Airlines that there will be an full
investigation and an written explanation to me with some form of compensation for
this terrible travel experience.
I have consulted with other airline personnel that I know personally as well as the
returning flight crews, and all stated that I should have been approached.
Also, a previous flight with West Jet resulted in a lost bag. Without calling the airline,
I received a call from customer service explaining their regret for the mishap and
that not only were they going to deliver the bags 1.5 hours from the airport but
offered a monetary voucher for the next flight with them! I was astounded with their
insistance to rectify a relatively simple situation.

Awaiting your prompt resopnse.

Capt. Jeff Engholm

"Delta Air Lines intends to ensure that your air travel experience will encompass, to
the best of our abilities, the most comprehensive customer service possible. We
have outlined our responsibilities and how we will fulfill them in 12-key points,
known as our Customer Commitment. "

I wanted to book air ticket for my mother on delta airlines for route mumbai (india) to boston (usa) back to mumbai (india). I was planning to book tickets dated march 02, 2013 from mumbai to boston and return on august 08, 2013 from boston to mumbai. to my surprise, the return fare was quoting $1850.
My family member has already booked ticket from boston to mumbai on february 09, 2013 and return from mumbai to boston on march 02, 2013 on delta airlines and they have paid $1310 per adult.
I want a justification from airline why are they charging such a high fare for an advance booking done 6 months before travel date and why this disparity in fare price on the same sector. the disparity is to the tune of $500. secondly, delta airlines website does not display fare in india rupees when booking is to be done from india. thirdly, in their currency converter, they do not have conversion rate from usd to indian rupees.
They have flashed an advertisement on their website "best price guaranteed" which I believe is just a farce.
Kindly give me a justification for such indiscriminating nature of airlines towards fare pricing.
Best regards,
Somesh vaidya
Mumbai - +91 [protected]

My son made arrangements for me to have an aisle seat because of health reasons..An aisle seat was verified..At boarding time I was told my seat assignment had been changed so that I would be sitting between two people. There was no explanation..I was just told that I could file a complaint.. This was a flight from Albuquerque N M to Atlanta Ga..Flight DL1022. Jun, 17, 2012. I had been assigned to seat 22C and it was changed to 22E... I was told that I could file a complaint.. I was very upset!

Delta airlines boarding and service attendants were very disrespectful to me as deaf traveler! I ask for assistance with boarding times that changed and had write on paper to be my voice to service rep and they did not know sign language or take the paper so i was deaf to the boarding call almost miss my flight! The man just walked away from me not accept what special needs is..

On May 14th, 2012 I flew from GSP to ATL with my iPAD sitting next to me in first class. I neglected to put the iPAD back in my bag as is my habit since I fly constantly and am Diamond status. After exiting the plane and going down to the train I realized my mistake and went back to the gate immediately. The gate agent was helpful but not that nice, she did go check the plane but with her attitude I was not confident and so spoke with customer service who kindly rechecked the plane and seat 3D. No luck. So where was my iPAD? I checked with customer service at three concourses, each one had a different answer. The bottomline is there is no set policy or process for handling lost items by crew or by cleaning staff. I was told the crew may have put it into a drop box, then told the cleaning staff would turn it into baggage claim. I've called multiple numbers, did speak with lost and found directly upon flying back to ATL the next day, still no luck. I am very disappointed with Delta for this very glaring flaw with services. Yes, my fault for leaving the item. The iPAD is set in airplane mode and I did not sync it (heck didn't even know I should), so I can't locate it remotely. Does anyone have any suggestions or phone numbers that might help me with my quest. I am now coming up on a week with no iPAD, huge bummer. Please help. Nancy

Delta has developed a new process when attempting to redeem an American Express Skymiles Companion tickets. Before booking a companion ticket, I always check out various itineraries to see which is the best day. I then write down the flight information (date and flight number). I then start over and use the Companion Ticket option. I select the exact same dates and flights and the price jumps a minimum of $35.00. When I first questioned Delta on this, they came back with the standard response of "number of seats available", "prices change constantly" and "different level of booking". When I would not accept those excuses, I continued to pursue the question and the latest response is "there is a fuel surcharge for flights to that city, and increasing the fair is the only way to do that for the companion ticket it to increase the regular ticket." I went back and reviewed the "terms and conditions" of the Companion Ticket and it states that you are responsible for any fees or taxes on the Companion Ticket. While I am sure that Delta considers the fuel surcharge as an additional "fee", it should be reflected in the "fee and taxes" line of the ticket. Increasing the regular price is deceptive. I have been a loyal Delta Skymiles customer ever since Eastern Airlines went under, I am a Million Miler, but lately I am getting very disappointed. I have been told that fairs are higher flying out of a major hub (Atlanta) because the airline has higher expenses (this was in response to my question of "why is it more expensive for me to fly from ATL to LAS then it is for my nephew to fly from BOS to LAS, especially since he had to change planes in Atlanta and get on my same flights?). Ever since the merger with Northwest, trying to obtain a mileage flight has become a joke, , , , the flexibility they advertise does not exist and I was told that even though it shows "low" on the website when using flexible days, it may not be true since that portion of the site is not always up to date. If you do find a "low mileage" flight, you have to change planes in Detroit and a 3 hour flight now takes almost 6 hours. With Southwest Airlines now moving into Atlanta, , perhaps Delta will return to looking out for their frequent flyer, or they won't have any.

I was flying back to Atlanta from Syracuse on 03/11/2012. I had one suitcase that I have always been able to carry on. As I was boarding the plane one of the Delta employees took my bag from me, slapped a sticker on it and she was going to check it for free. I got to Atlanta and went to baggage claim, my baggage did not showup. Delta said they would find it and deliver to our house. It arrived 03/13/2012 and all my expensive jewelry was missing, diamonds pearls etc. Now the fun is starting to recover what we can. So far nothing but push back.

I never get the seat I book online...And this time almost did not get a seat on my next flight...They told me there is plenty of room on your next flight.. Well guess what...I was like 30 min early into Atlanta so I had 1 hour 30 min until my next flight... I went to the next gate when I got off the plane..I ended up with the last seat on the plane to Salt Lake...I was stuck in the middle on a 767...It was the worst seat on the plane and it was so packed...I picked a window seat and i got this crappy seat...And I booked a month ahead of time...I have had more room on a Greyhound bus...This is what air travel has become...Really sad...Delta used to be a good airline...Now its crap...

I had booked a flight via Delta outgoing from Houston to New York, and then return New York to Houston. I was not able to make the outgoing flight and I called Delta the day before to inform them. My e-mail receipt stated I have to call Delta if I am going to miss a flight in order to avoid the cancellation of future flights on the same itinerary/receipt. The person on the phone stated since I informed them, my return flight will not be cancelled.

I check my itinerary online today, and my return flight does not exist. I called the agent and the person said since I did not make my outgoing flight, the return flight was cancelled. He stated it was a binding contract when I booked the ticket online, and that I was misinformed. I told him exactly what I did that the e-mail receipt listed. He could not help and I asked to speak to his supervisor. She said the same thing, and I had to "change" my flight, in other words, rebook the flight for a $150 fee.

I would like Delta to return this fee in order to "change"/rebook the flight. I paid for the return fare as well in the beginning, and I have yet to take this flight. I also followed instructions and called customer service that I would not be making my outgoing flight. I have yet to encounter this problem with other airlines; if I missed an outgoing flight, my return flight still exists, being that I am the customer and paid for their services.

You need to train your gate managers better.

Flight 735 ATL JAX tonight had a incompetent gate agent.

She broadcasted that anyone in Group 3 or higher would have to check luggage. This fact may or may not be true - but to state this to a crowd of people (who cannot check their luggage even if they wanted to) creates a mob situation

this individual should not be a gate manager and should be retrained to understand that her actions impact a crowd - and that while her goals may be appropriate (on time departure) her methods are unacceptable

On the date of November 14th, 2011, my fiancé and I had our worst travel experience to date. This letter is to outline the details of our itinerary and share our treatment through Delta airlines with as many individuals as possible. (Confirmation #HAU2JR)

Living in a small town with limited travel options we booked a round trip flight through Delta airlines for November 14th despite past previous bad experiences. The flight, Delta 3890 originated from Traverse City, Michigan with final destination ending at the Leonardo Da Vinci airport in Rome, Italy.

Our itinerary included two layovers. To ensure a smooth travel process, we checked in for our first flight early. We had some concerns regarding what seemed to us like short layover times between our flights and expressed our worries to the Delta agent in TVC. Our first connection was in Detroit, Michigan, followed by a second connection in Toronto Canada. The Delta agent assured us that our layover time would be adequate as after clearing initial security in our starting destination it would not be necessary to do so again if we did not venture outside the airport terminal.

We arrived in Toronto, Canada as planned at 3:30pm with our final departure to take place at 4:40pm. Still concerned about time, we made sure we were among the very first off of the aircraft and hurried to find our departure gate. Despite our efforts, we were informed that not only did we have to indeed clear security again, we were first required to proceed through Canadian customs, pick up our checked baggage and take it to be retagged for the next leg of our flight. These requirements would have made boarding our next flight impossible by themselves, but we soon found out that even without these steps we never had any chance of making our scheduled flight.

Canada requires International passengers to be on board departing aircraft sixty minutes before departure. Signs stating this fact are clearly marked all over the airport. Despite literally running to make our flight, we were denied entry to our aircraft as our arrival was only twenty minutes prior to departure. We again consulted the Delta customer service counter, this time at the Toronto airport hub.
The Delta agent was very courteous but weary. Our exact scenario had been happening repeatedly throughout the past months, she explained. Our flight connection was technically being sold illegally as the time frame between connections made it truly logistically impossible to connect. She described notifying Delta numerous times of the situation without resolution. She encouraged us to contact Delta ourselves.

The same agent on duty (at 5pm) told us that no manager was available and would not be until the next day. She informed us that all she would be able to do without a manager was to re-book us flights on an affiliate airline. She had a flight available on one such airline, Air France, which would leave in two hours and would have a layover in Paris, France before proceeding to Italy. This layover would cost us half a day of travel as well as previously scheduled transfers from the Rome airport to our hotel, but it was our only option. My main concern was whether we would have to go through the same security, luggage and customs procedures in France and thus possibly miss our connection there as well. I was assured that we would absolutely not- that "Paris is a gate to gate layover". The agent advised us to come back in a half hour to pick up the luggage we had re-checked in Toronto, as it now had to be checked at the Air France counter for our new flight.

At the other side of the terminal, I waited in the Air France queue to have our new boarding passes printed and confirm the information I'd been given in regards to the Paris, France connection. Explaining our situation, the agents there were confused. They claimed to have no idea why we had to go through customs and security again at their airport (a requirement) but repeatedly assured that this would not be the case on our Paris layover. They also informed me that due to the ticketing changes, my fiancé and I would no longer be able to receive the vegetarian meals we had confirmed with Delta months ago. Nor would we be able to be seated together on our long flight. This was not Air France’s problem but yet additional inconveniences that Delta caused us to experience.

Thirty minutes later, we maneuvered back through the service line at Delta to pick up our checked luggage. The same agent we had worked with previously was very apologetic. The aircraft, frustrated with the repeated ticketing situation had refused to pull our checked luggage off the plane we initially missed. A Delta agent from the ticket counter had to go and manually pick up the suitcases himself. He was not back yet and would not arrive for another twenty minutes later- giving us exactly ten minutes to haul the bags to the Air France desk on the opposite side of the terminal and make it to our gate.

Thoroughly frustrated and exhausted, we made one last attempt to make sure our luggage would arrive with us in Italy. Despite the continued assurance that this would be the case, it was not. When we finally did make it to Italy, our luggage did not and nobody could quite tell us when or if it would arrive. We were given a range of answers that included that it "might", "probably would" and "sometimes" shows up on later flights scheduled for the same day. We filed a report but again lost a another day waiting about the airport to rectify the situation. Our hotel was forty minutes away from the airport and as we were advised that Delta's affiliate couriers had "lots" of lost baggage to deliver each day, it was better that we waited and transported the luggage ourselves. We asked for the contact information for a manager or department head but were told that such a thing is "impossible". Seemingly Delta makes it a point to restrict customer service information.

After the misleading, stressful and costly first trip of our journey, I wanted nothing more than to have Delta change our departing tickets to any other airline than one they were affiliated with. This too was not granted.
Luckily, I expected a much smoother return trip despite having to endure Delta once more. Our return booking had a three hour layover between Italy and Toronto on which was at least a legal connection unlike our first flight.
Despite the three hour layover, a smooth transit home was not to be. Alitalia, the affiliate airline that Delta booked us on was continuously delayed- over two hours. The cause was later cited as a lack of ability to have loaded passenger meals on board in a timely basis.

It is without saying that we missed our connection from Toronto to Detroit, but the service we received actually managed to soar to an even more appalling level. Alitalia was unlike any other airline I’ve experienced in the fact that it nonchalantly flies on aircraft that is clearly showing large areas of mold. Lavatories were absolutely filthy even upon boarding and the service was laughable at best. Once again having put a six-month old request for vegetarian meals in at booking, the airline “ran out”. Literally, and I wish I were exaggerating, my fiancé was served a tray with a roll and packet of powdered milk (in place of butter?). We have photo documentation of this as well as the condition of the plane.

Upon landing and customs clearing we were told we would have additional delays as Alitalia was having “issues unloading baggage”. In the meantime, I headed to the Delta counter to discuss our re-booking. Delta absolutely refused to help us in any way. Despite the fact that our tickets were booked through Delta themselves, the agent at the lower level counter informed me that there was nothing Delta could do because getting us home was now Alitalia’s responsibility. I politely argued that I felt it was Delta’s responsibility as again I booked our tickets through them and had never even heard of Alitalia previously. Customers in the same situation that were lined up behind us began to chime in agreement. Delta sent us all away to talk to Alitalia, claiming zero responsibility.

Upstairs and across the terminal from Delta booking, the Alitalia counter was being served by a single agent, with a very long line of passengers from my flight waiting to be re-booked. Frustrated and extremely angry at this point, I left the line to again confront Delta. Few people were in line at the Delta ticketing counter and among those who were, were the business class from my flight. I listened while Delta easily re-booked them on flights for the same night. As my turn came, I was told the same information once again in regards to having to go through Alitalia with no exception. At that point I described the e-bookings of the business class customers I had just overheard. Very quickly Delta managed to not only “find” but book us on a flight that night. I had just been told moments ago that even if they had the authorization, there were absolutely no flights out on any airline to our destination that evening.

I have never been so dissatisfied with a service as to ask for a refund, but in this case, I will accept nothing less. Delta sold us illegal services, lied repeatedly and denied any acceptability. Internet research has shown me that this is the norm within the company and multiple class action law-suits are pending for the very same reason.

I will be disputing my Delta ticket charges though my credit card provider (as I did not receive legal flight tickets). In addition to a refund, I am planning on taking advantage of every avenue of social and published media I can to bring this situation to light. I fly dozens of times a year and understand problems happen- but what I experienced was direct thievery and dishonesty. Delta claims to try and provide upmost satisfaction for its high volume customers. With so few travel providers in Northern, Michigan, I want my region to know just how Delta treats these “valuable” customers.

I expect a full refund and apology. Whether you cease your illegal practices or not is of no concern. I will never use Delta again and will do my best to discourage others through the use of consumer affair, twitter, facebook, and other widely utilized social sites.

On 10/12/11, I called Delta customer service from the Dominican Republic to change a flight that my wife and I were scheduled on once I realized that we were going to miss a connector. A Delta customer service representative named Cheryl told me that it would cost $125 per ticket ($250 total) to change so I went ahead and agreed. My secretary was on the phone via conference call and she can confirm the amount quoted. A few days later I looked at my credit card statement and noticed I had been charged $261 per ticket ($522 total). So far I have: contacted Delta customer service several times, filed a BBB complaint, emailed the CEO of Delta, and disputed the charge with my credit card company. Delta refuses to credit me the appropriate amount. I believe that Delta should be obligated to honor a price that one of their agents represented. I will never fly your airline again and am currently considering taking this grievance to small claims court.

Sincerely,

Southwest Airlines' Newest Client

I was sitting in the boarding area for DL flight #6664. Departure time for this flight in Cincinnati was 9:15am. My destination was Sarasota on Feb.1, 2010. A Delta Connection employee asked me if I wanted a curb side pink ticket for my bag. I said no for I knew my bag would fit under the seat in front of me. I live in Cincy and in Fla. and carry very little from place to place. She asked me a second time and I said no. I told her that I would carry the bag on the plane. She finally insisted that I curb side my bag and I told her that it was not going in the belly of the plane for it was staying with me. She followed me down from the departure gate B14 to the plane and got on with me! She was relentless, rude, obnoxious, unprofessional, and as far as I am concerned, an embarrasment to Delta and to me. On the plane she saw that the carry on truly slipped under the seat in front of me.

I did not just fall off a bus and onto a plane for the first time. I am in my late 50's, my husband flies constantly on Delta for business to London, Chicago, New York...get the picture?

Delta, you have taken CVG from an internationally ranked airport to basically, a regional one. The down grade is shameful. I think you have also down-graded on the quality of employees. This woman was caucasian, long brown hair and I believe with bangs though I tried not to look at her, and heavy. If you have the interest, I am sure you can go through your records and find the woman who appeared to be in her 20ish to 30ish years.

It is amazing what a uniform will do to some people who are looking for power and control.

In this economy, if you cannot control her and redirect her, maybe you should look at other applicants for the job. I am sure that you could find someone who would appreciate and understand the
job.

Good luck. I hope you have the interest in dealing with this issue.