Delta Air Lines
Reviews and Complaints

LA to NY. How is that possible that I'm enabled to reserve seats 4 weeks ahead of the departure time? Neither 4 weeks ahead not 24 hours before the flight? How does it work? It's hard to do even at your counter at the airport, and even when you choose seats they tell me about an oversold flight. Do I have to care or it's your issue, not mine? Huh?
Your company is a joke and I have to warn the others about you.

My name is Fr. Jim Walther and I belong to a religious congregation called the "Oblates of the Virgin Mary." On June 21, 2017 I traveled with Fr. Tom Carzon, Br. Joe O'Connor and Br. Paul Kallel from Boston to Italy/France. The purpose of our trip was to visit our religious communities in Rome and Pinerolo, Italy; and Nice & Paris, France and attend meetings at each of the places. The flight from Boston To JFK (Delta #42) left at 5:10pm and was scheduled to arrive at 6:44pm. Our flight from JFK to Rome (Delta #444) was scheduled to depart at 7:35pm. When I booked the flights with the travel agent at "One Travel, " I mentioned to the travel agent that this was not enough time to get from our gate to an international gate since JFK is so big. However, the agent assured us there was plenty of time, or else Delta would never have scheduled the flight. This was the most inexpensive flight for us, and so we booked it.

We arrived in Rome the next morning Thursday June 22. We waited for our bags but they were missing. Rather than filing 4 separate lost baggage claims, Fr. Tom Carzon filed one claim (FCODL 19706) in his name on behalf of all four of us. Friday morning (June 23) we called the phone number given to us by the airport to check on the status of our bags. We were told that two of the bags had arrived but the other two were accidentally sent to London and would be there in Rome by 4pm. Friday evening we called the baggage claim and they gave us a different story and said three of the bags were there and the other was arriving from Amsterdam that evening around 10:30pm, and when they had all four they would send them all out by courier. Saturday afternoon our bags were still missing, so we went to the airport to see what bags were actually there, and we received two of them (Br. Joe O'Connor's and Br. Paul Kallel's). They confessed that they did not know where the other two bags were. During this time whenever we called, we got a different person and a different story - one day they have Paul and Tom's bag and Joe's and Jim's were missing. Then next day only Paul's was missing etc. It was always different, which made us believe they were lying and that is why we decided to go the airport and find out which bags they actually had.

On Sunday morning Fr. Tom & Fr Jim's bags were still missing, and we flew to Turin Italy and made our way to Pinerolo. We stayed there from June 25 - July 1. Each day we called and each day we got the same story. They had no idea where our bags were. July 1 we took a bus to Nice France and stayed there till July 4 - still no bags. On July 4, we flew to Paris and stayed there till the morning of July 7, when we returned to Boston. On the evening of July 5 (15 days later), my bag finally arrived but damaged. Fr. Tom's bag was still missing - even to this day.

The 4 of us had to buy toiletries and underwear and such since the only clothes we had were the ones we wore on the plane. We did buy some clothes, but not a lot. Fr. Tom and I had shoulder carry-ons and could only fit a small amount into each bag. Also, I am a 2X large man and it is difficult to find any shirts and shorts that fit in Europe, matter of fact the only shorts that would fit in Rome at "the Gap" were swim trunks. The Shirts I could wear didn't fit and quite frankly would never pick for myself - they were throw away clothes.

Also, I take 6 different medications and had put 4 days worth of medication in my carry on just in case my luggage got lost! All my pill bottles were in the luggage that got lost. So I had to call back to the US and get the correct names and prescription size for each medication and get them filled at the Pharmacy in Rome.

I am registering a complaint on behalf of all four of us. Losing a bag for a day is not uncommon, but to lose a bag for 4 days? for 15 days? to loose a bag completely? It is just mind boggling given all the electronic devices we have at our disposal. Why did Delta schedule a connecting flight to Rome with so little time between connections? Maybe the schedulers of flights should try to be a passenger or a baggage handler.

Whatever kind of refund we could get that would be great, and one of the bags was damaged! Also, it was a huge inconvience to all of us and not how a person plans to travel!

On Friday 6/2/ 2017, I checked my luggage in with Delta at the airport in Miami for a 5'oclock flight to New York . The following items were placed in my luggage prior; UE speaker and Lacoste men's shirt. When I received my luggage in New York's laquadia airport from the conveyer belt no one other than myself handled my luggage. When I arrived home, I discovered the aforementioned items were not in my luggage where they were placed prior to checking my luggage in with Delta.

My name is [removed]. I flew yesterday May 14, 2017 on flight 1539 from LGA to ATL. I checked my bag. When I got to Atlanta, and opened my bag, my ipad is missing! I used the ipad on the trip and i placed it back in my bag before closing it. I am 100 percent sure it was stolen out of my bag between giving it to the counter agent at Laguardia and receiving it in Atlanta. I am not sure at this point is anything else was stolen, but it seems that this was the only thing. I had a lock on my bag that has a ket entry for TSA. The lock was not cut. Something needs to be done to ensure that passengers can trust that their bags won't be broken into. I need this ipad for work tomorrow and I don't have it! What will be done to remedy this situation?

I am a Delta silver elite status frequent flier. I have never had a complaint prior. On Monday May 8th, my husband and I were due to leave Burlington VT on Delta flight 3995 to connect to WPB via LGA (H9FBYD). The flight was due to depart at 5pm, but "due to mechanical problems, the plane coming from Detroit was late" and we did not take off until closer to 6pm, making it extremely likely that we would miss our connecting flight to WPB. The ticket agent at the gate, Alex Griswold reserved a ticket for us the next day out of LGA as a precaution and told us not to worry; Delta would provide us with a hotel voucher if we missed our connection at LGA. I have an interrupted ticket voucher that he provided us with, however he apparently did not mark the record as such (we were told at LGA). I have it in my possession. We landed in LGA at 7:11, however, we sat on the tarmac for more than an hour due to the traffic on the runway. Our connecting flight showed on-line as departed, however, apparently our connecting flight was delayed until 7:45 or so probably due to the same mess on the tarmac. This traffic on the tarmac is all over the internet about LGA construction causing major issues with flights coming and going on time. When we finally got off the plane, we were told by a Delta agent that they would not provide us with a hotel voucher because the departing flight was delayed and if it weren't for the runway traffic, we could have made it. My reply is that if our Delta flight had departed Burlington on time, we would have had another 45 min. to make our connecting flight. This is a chicken or egg argument best case. The people at the customer service desk told us one thing; the red coat manager, Laeeq Q. actually tried to help and provided good service; however, still did not provide us with a hotel voucher because the record would not allow him to. He was excellent, helpful, and professional. The others at the customer service desk were not. They gave conflicting information, and did not offer good service to the many irate customers, including one military vet who needed to report the next day. We paid $188 plus taxes for a hotel room; did not arrive there until almost 11pm when we arrived LGA at 8pm and were treated poorly by an airline I have been loyal to for many years. Needless to say, I am not only disappointed but completely disgruntled. It is a matter or principle that the vendors I choose to do business with treat me with respect and consideration. I am not sure where Delta has slipped, but your airline has joined the ranks of the Uniteds and Spirit Airlines of this world. I will be posting my recommendation all over social media to avoid flights thru LGA and via Delta in an effort to expose the obvious blame game going on to avoid you from taking care of your customers in the way you are obligated to. This is not a matter of money; it is a matter of principle. Amanda Gill [protected] silver elite member [protected]

My husand and I were traveling home from Cabo San Lucas to Louisville, Ky on April 14 through ATL. I distinctly remember packing my travel set of make-up brushes in my suitcase. In fact, it stays packed as I have it just for travel. When we returned, it was missing. These were high end make-up brushes (Chanel, Laura Mercier). Value at least $125.00.

We were booked on 5/5 on Delta 2373. We had connections to Delta 1275. The flight arrived late (not due to weather or traffic). We rushed to our connecting flight, to arrive 10 minutes before departure time. We were informed by the gate agent that our seats had been released 5 minutes earlier (even though our connecting flight had touched down and was at its assigned gate).

Michah Wartell ripped me off. I was intending to purchase 2 year round standby unlimited tickets for $1500 each, total $3, 000. I gave him $200 to get access to see if it was real before giving him the full $3, 000. He refused to give me log in information or anything at all to confirm it was real. He stole my money and has not responded to return it. I filled a police report and they are doing a full investigation. All I wanted was my money back. But so be it, I will fight in court for it instead since he will not respond.

10/01/2017 my daughter come to see me after working and we had our tea and watch some TV by 8pm she was going home by taxi as it was dark and late she rang when she came home to her flat gave the driver £5 for a £4.40
Fare but all the guy did was put the money in his bag he did not give her the change and just waited for her to get out
It come to something when greed is so high in the cab company that even complaining to them makes you feel it is the norm and don't complain
Are there no one with any answers or apologies

Flew business to Denver from Seattle on December 11, 2016. Purchased "Travel Insuance" direclty from Delta.com during the ticketing process, expecting that I might have to change my flight, wanting to protect my employer from significant flight change fees.

Did change my flight over the phone with a Delta representative. Was immediatley told that she could not deal with insurance, that I'd have to make a claim with the insurance company. Didn't know the company name, nor how to make a claim.

Checked my credit card receipt and surprisingly found an expense titled "Travel Insurance" where the company name should be. Went to Delta.com to find out with whom I'd contracted (of course, I thought I'd contracted Delta!). Had to dig deep.

Found the company: Allianz Global Assistance. Tried to make a claim. Found that my reason for a flight change wasn't covered. Even though in their Website description, a copy of which I now have on my computer, should they change it, says: "Reimburses airline fees if you need to make a change to your flight itinerary." This is a an unqualified benefit.

This business practice misrepresents the service I'm buying, unnecessarily causing me and probably thousands of others to buy something that they can't use. Making a claim is unnecessarily difficult (sound familiar when dealing with insurance ploicies? The more difficult, the less likely that a company will have to pay a claim).

From my flying experience, Delta has gone a long way to improve the customer experience. However, this gross misrepresentation totally undermines that perception. Delta's customer service didn't respond to any of the above complaints, only said that I had to deal with the insurance carrier. They closed thier emails with "Thank you for flying Delta, " a slap in the face.

Richard Woltjer

Booked a Round Trip Ticket that cost me $600. I missed my first flight due to traffic and they refused to put me on another flight and made me buy a 2nd ticket ($875). On my return flight I got to the airport and they told me that my flight had been canceled because I had missed the first part of my round trip ticket.

After spending more than an hour on the phone with their customer service, who were not only unwilling to help but incredibly rude I asked to speak to a manager who was even more rude then the other associates. I told him that I would no longer buy tickets from them if they were not able to help me. They refused to refund the money spent on the ticket, claiming "There is nothing we can do". I had to purchase a new ticket at $700 (From them as they were the only flight going to my city that evening or I would have to wait till the next day for a flight home) that day in order to get home. So not only did they get my first ticket price of $600, but they got my second ticket of $875 and my 3rd ticket of $700.

Delta is a HORRIBLE company and I will personally never purchase a ticket from them again. There really should be a lawsuit against this company because they essentially stole my $600... or at least $300 as my second flight should have been refunded since they canceled it.

I just booked a trip on Delta for January, 2017. I got a great price. I am a Million Miler and Gold Medallion. I attempted to select my seat only to find out that I won't get a seat assignment until after I check in. The new policy is that the "cheap seats" get the "left over" seats no matter your loyalty or Medallion status. This new policy coincides with the appointment of a new CEO. It appears that the new CEO has taken a page from (or studied under) Stephen Wolfe who implemented similar policies at the airlines where he was CEO. I stopped flying on any airline where Wolfe was CEO because customer loyalty meant nothing and the treatment of customers and employees was less than acceptable.

I wanted New Yorker magazine for my miles but I got New York-NOT the magazine I ordered as trade for miles My name is Lois Wright 900 Ironwood Dr #923 Ponte Vedra Fl email: [protected]@earthlink.net

The true test of a company is not when things are running smoothly but when unusual situations arise and choices are made to resolve problems. Delta Airlines showed their inability to deal with a difficult situation during a flight from New Orleans to New York on Feb. 24, 2016. Faced with a storm system that was threatening travel in the Northeast corridor, Delta first chose to keep the passengers of flight DL5382 waiting for 4 hours then boarded, took off and subjected those passengers to a turbulent and potentially life threatening ride. The second bad choice was made when the flight was diverted to Harrisburg PA and Delta abandoned the passengers at midnight, in an unfamiliar city with no options but to wait for 1-1/2 hours, then board a bus for a 4 hour ride to La Guardia. This would keep these passengers traveling without food or sleep for 24 hours. Who decided this was a good idea?
My husband and I were passengers on this flight and I must tell you it was the worst travel experience of my life. Once we arrived in Harrisburg, Delta provided no personal representative to assist the passengers but simply made an announcement over the loudspeaker. I felt abandoned and paid the price to put us up in a hotel and take a train the next morning into New York. This trip cost me an additional $456.00, almost the cost of the round trip airfare for two. Delta will claim that they are not at fault because of the weather but they chose to put that plane in the air and subject its customers to a terrifying and uncomfortable travel experience.

If you have any problems with health be careful of flying with Delta. My father has serious medical conditions and we were suppose to go overseas to see a doctor. Delta just cant offer comfortable seats and medical help for those in need. Even though window seats were available Delta rudely refused to assign those seats to me and my father. I tried to explain that my father is very sick and we need the most comfortable seats. They just said that my fathers conditions does not make him special. I think that Delta should change their priority's. That company does not care about their customers at all. A rude manager yelled at me that it's not possible to give my father any special treatment while on board. She was rude, and I think that she shouldn't have a job like this. We decided to fly with other airlines. Well, that sort of attitude is unbelievable. Delta doesn't care about customers, especially about those with medical conditions. Horrible airline.

Took Delta (AirFrance) Airlines to France, traveled Europe for 3 weeks, never received our bags, bags were not suppose to be checked on but do to unknown cancelations had to be checked, sent 3 weeks in Europe with nothing but the clothes on our bags, medications were in the bags and had to seek medical care, AirFrance told us they were sending our bags every day but they never came, never experienced so much incompetence in a company before, they lied to us every day, they lost our bags, told us to purchase items needed and we would be reimbursed, we have been sending in paper work since August 29th 2015 weekly per fax number given by Air France, we receive confirmation every time a fax is sent, but they state they never receive the fax and therefore refuse to reimburse us for our losses, Just another LIE. We received our bags 46 days after our trip.

John Bothamew is stealing items from Airline passengers, Keep an eye on this Employee. Items been left on Flights that are not returned he takes home and pass to Fionce and stored in home in hidden places .I'd like to stay Unannounced due to Family Issues .Just keep a close eye on this person, it will soon pay off from some items never recovered, etc expensive eyeglasses, cell phone, iPhones, tablets, etc women items also

I booked a ticket through Delta for my friend on 12/26/2014. I received an email confirmation of the reservation and my credit card was charged. I noticed that the name was misspelled slightly. I waited about a week to call to see if I could get it changed. When I called I spoke with the agent and gave her the confirmation number. The Agent told me that my travel agent cancelled the flight. I told her this was impossible because I didn't have a travel agent book it, I booked it through Delta on the phone. She said that she could change the name but I had to have my travel agent reinstate the reservation. I asked to speak with a supervisor I got a man who was extremely polite and helpful.

He informed me that Air France who was responsible for one leg of the flight, rejected my reservation which canceled the entire reservation. This was a really big surprise to me because I was never notified, nor was money refunded to my credit card. He said that he would take care of it. After about 45 minutes he said that it was taken care of but I should call back the next morning just to make sure.

I called the next morning and waited 20 minutes to speak with an agent. I told the agent that I just needed to verify if the reservation when through. She said let me check on that and put me on hold for a few minutes. She came back and said we are having a manager look into it. After 15 more minutes she comes back on and says that a manager was checking with Air Ukraine who was responsible for a different leg of the flight and that it would be only two or three minutes. After another 15 minutes I finally realized that the problem still wasn't taken care of. I hung up and called another number.

After another twenty minutes of waiting, I got put on hold by the representative while she fetched her supervisor. This led to another 20 minute long wait. When the supervisor got on the phone I told her how unhappy I was, and that I just wanted a refund because "No valid ticket" had been issued. She immediately hung up on me. So once again I called back.

I had another 40 minute wait until I could talk to a supervisor. About 35 minutes into the wait I get an email with my reservation confirmation. When the supervisor comes on, I tell him the story and tell him I just want a refund. He asks for the confirmation number off the email that I just received. When he enters it, nothing comes up. There is no reservation with that confirmation number. I give him the old confirmation number from the flight that was canceled, and up comes the reservation. He says its all good and the problem has been solved. I point out that this is the second time I have heard that and the most recent confirmation number didn't bring anything up. I told him I can't make plans and neither can my friend if we can't be sure that the flight will actually be honored. I just tell him I will go with another airline and I want a refund.

He tells me it is a non-refundable ticket and I cannot get a refund. I point out that Delta is the one that canceled the flight. He said it doesn't matter it is non-refundable. This is the third international ticket I have bought from Delta in the past 6 months. I have never had this many problems. I went ahead and bought a ticket on a different airline. I am out 1200 dollars but Delta will never ever get another cent from me.

when trying to fly back home to Hawaii after a nice few days in San Francisco with family, my mom and I (japanese-americans) were subject to a "random" security check with 3 other Japanese native salarymen. We were told to sit down as everyone else who went though security check got to openly stare at us! It was as if we were being shamed for being Japanese or even part Japanese! And the 3 japanese salarymen, who wouldn't speak english, were obviously confused as to what was going on and tried to ask. One of the security people THREATENED to TASE THEM AND BEAT THEM. The salarymen didn't do anything or provoke them in ANY WAY. I will NEVER fly delta ever again after this terrible experience with a terribly racist and shame-happy staff, and I happily made sure to contact all my friends and family about this experience. Delta, do you REALLY think that a small teenage girl and her mother are terrorists!? I will never forget this experience because in one second I went from being just a person trying to get back home to being treated like a CRIMINAL. It was embarrassing and inhumane.