Delta Air Lines
Reviews and Complaints

Flew Delta yesterday with 13 other people. 4 Families going on vacation.
This is not the first time on Delta that I've experienced the rudest stewardesses... they never smile & seem annoyed if you ask a question!
On top of it... you had NO Headphones to sell. That is absolutely ridiculous. This is after you announced they are $2 to purchase.
However our friends in 1st class were able to purchase. ( we found out after the flight) But we were told the airplane had none.
The Delta skybox people were rude too.
Overall. I will not be flying your airlines again. Either will the other people we traveled with.
Get it together Delta!

My daughter and I flew out of Little Rock Arkansas on the 27th going to South Carolina through Atlanta got there and waited on the plane about 30 to40 minutes so they could connect the walk way we barely made our connecting flight on the way back we sat on the plane about an hour a half for deicing know that's important missed connecting flight Delta put us another later flight going and coming back were very early flights how about some tickets in the states

My name is Bouchra Sefiane-Rucker and First, I want to say - I fly Delta all the time. If you pull up my name you will see that in the past two months it has been quite a bit. I have never had this happen to me and it actually took me by surprise. Today, Tuesday 19Nov2019 I took a flight from Dayton, OH connecting in Atlanta on my way to PBI. The flight number was DL2261, seat number 28A. About 20 minutes into the flight my eyes started itching, my body started itching and in my head I was like this is very strange as this feels like I am beginning to have a reaction to a cat. I have very serious allergies to cats, in that it starts with the itching and then my throat begins to swell, I lose my voice and then I could end up in the hospital. I could not figure it out and about 35 minutes or so into the flight I hear a cat meowing. I knew then that my inclination of what I was feeling was my cat allergy flaring up. When the flight attendant came to my row, I let her know I needed to move as I have a severe cat allergy and I was having a reaction and she immediately let me move up to an empty seat. Luckily I had been travelling the week before and had taken my meds with me, and due to the amount of travel I had been doing I did not take my allergy medicine out of my bag. So I quickly took a pill to stop my throat from swelling. It is now 10:30pm and I am finally starting to feel better, ie my swelling of my eyes have gone down and my throat is not itching and I have my voice back. It made for a miserable second flight (as I had a connecting flight). My point of this complaint is that there has been a ton of emphasis on peanut allergies and so most airlines do not serve peanuts. I am not saying someone should not be allowed to bring their pet on board, but I do think it needs to be noted that there are a lot of people that have severe allergies to cats so if a cat is on board then people should be notified. If I did not have my medicine, it is quite possible that there could have been an emergency landing as once my throat begins to swell it is not a good thing for obvious reasons. I really think that there should be full disclosure when a cat is on board. Both of my flights today were miserable as a result of not knowing and then having a reaction.

My phone number is [protected]

Regards

Bouchra Sefiane-Rucker

Good morning,

I am writing regarding the disappointment I had during my trip to Las Vegas on Delta this weekend. I haven't used Delta in quite some time and decided this would be a good change for me plus the rates were decent. We had a flight from Chicago MDW (Flight #DL6227) with a connecting flight in Detroit (Flight #DL 1554) with a window of only about 30 minutes. I was in a wheel chair. My girlfriend had a carryon bag (along with many other people) that could not be accommodated on the very small plane and was asked to let them store it under the plan.

After arriving to Detroit, we only had approx. 30 min. to make our connecting flight, however the crew could not locate the bags that were placed under the plane. After about 15-20 minutes, the bags were located but the connecting terminal was on the complete opposite side of the airport making it impossible for the passengers to make their connecting flight. By the way, there were about 18 passengers who missed their connecting flight because of this.

After going to the help desk for rescheduling we were offered a $15 food comp. While that was a good gesture, we could care less about food at the moment, we were trying to get to Las Vegas where we had an event scheduled and paid for that night. Of course we missed the event and lost money because the next available flight was not scheduled until after 9:00 p.m. This put us in Las Vegas close to or about 11:00 p.m. and about midnight checking into our hotel room. We only had 3 1/2 days in Las Vegas and dealing with the plane situation, we lost a whole day which in turn spoiled the whole trip.

My concern is: (1) why would you schedule a connecting flight so close together and so far apart? (2) why would you allow carryon bags on a such a small plane that cannot accommodate them? These two only complicated the situation more and disappointed a lot of people.

I would definitely recommend that management look into this situation and I'm sure many more. When short vacations are scheduled, you don't want to sit in an airport 8 hours waiting for the next flight because you missed your connecting flight. I would appreciate a response!

Thank you.

Pearlie Brownlow
[protected]
[protected]@yahoo.com

Alitalia AZ7615/Delta airlines DL 0444 has been delayed for 4 hours on 9/11/2019 from JFK New York to FCO Rome; i was supposed to go on Alitalia AZ896 from Rome FCO to CAI at 12:10 pm.
but as Delta airlines DL0444 arrived to rome on 10/11/2019 at 1:40 PM; thus i didn't catch my flight

i was rerouted to another flight Egyptair MS 794 from FCO-Rome to CAI at 17:55; thus i was totally delayed for over 6 hours in total from arriving my final destination.

all my plans were cancelled for that day + i had a lot of unforeseen costs for such delay

seeking your reply for that Complaint ASAP

My flight Delta Airlines 385 DFW/SFO via SLC Oct 11 departure 1240pm.

I was flying to try and make it to my mother's bedside during her last moments of life.

Complete anxiety and anguish when announced flight was delayed and no reason given at the time.

Confused at which terminal to board the announcer yelled over the loud speaker "read your ticket people!"

After walking to FIVE different terminals I finally found the correct one. Finally the announcer tells us the crew was tired so they have to get a new crew. A replacement crew shows up an hour later and within in 10 minutes the original crew shows. Flight was delayed to after 2pm (2 hour delay); causing me to have to miss and reschedule connceting flight. I was supposed to get into SFO at 6pm I didn't get there until 8pm getting me to my mother at 2am. I am deplored and devastaed and am asking for compensation. My name is Onika Davis my number is [protected] and email is [protected]@hotmail.com. I only got to spend mininmal hours before my mom passed. Thank you.

On August 23, 2019, I traveled to Paris on Delta fl# 0118. I paid additional money for Premium Select (seat 21H). My seat was broken and did not recline at all causing me to have to sit completely upright for the 10 hour flight. The flight attendent agreed that the seat "didn't work" but did not offer to move me. Not being able to get any sleep or meaningful rest caused me additional days of exhaustion for the beginning of my travels.
My frequent flyer number is DL [protected]. I am requesting some type of compensation for this discomfort and impact on my ability to fully function for the first few days of my expensive vacation.
Thank you for your prompt response.
Barbara Cooper
5770 Via del Bisonte
Yorba Linda, CA 92887

To Whom It May Concern:

On August 20th, 2019 my luggage was stolen from Terminal 2E in Charles DeGaulle Airport. It was stolen after I went through security. I put my luggage on a luggage trolley and left it with my boyfriend and went to get coffee. When I rejoined him 15 minutes later I noticed my luggage was gone. He had sat in a waiting area and had the trolley with him the whole time. He did not know when it went missing. We had to board in 10 minutes and I quickly went back and checked duty free where I had bought some items before I put my luggage on the trolley. I did not see it there, I checked the waiting area where my boyfriend was but did not see it there. I asked the people at the gate and they said to file a report online which I did with Charles De Gualle Airport "paris.missinx.com", as well as InstafileReporting and Delta (claim 167216).

Instafile said they could not help me and I have not heard anything from Charles De Gualle airport.

There was at least a $1, 000 worth of merchandise in there and I am very upset. Can I get covered for this stolen luggage? I was on Flight 263 Seat 14H.

Thank you,

Victoria

Delta Airlines RE: Case [protected]
My Mom checked her luggage at the counter and the Attendant told me that I would have to check my carry-on as well because the flight was full. I did and she placed the luggage tag on it. When we got to JFK my Mom's luggage arrived but mine did not. We filed a report and were told that they would do their best to get the luggage to us before my Mom and sister left on another flight to South Carolina that evening.

The luggage didn't arrive until then next day around 1:00 pm. I opened it and noticed that everything was tossed, my bags were missing, and my Mom's make-up bag was missing. I took everything out and found my Mom's facial cremes that were in her make-up bag in-between my clothes. The luggage was pilferage somewhere between the time the counter attendant placed it on the conveyor belt and the next day when it was finally delivered to my home.

The items stolen were two (2) small Michael Kors bags and one make-up bag (no name brand). All the bags were gifts for my Graduation and Confirmation so I don't have any receipts or bank statements; and my Mom's make-up bag was a gift for Christmas from our Principal.

In addition, I had come coins (Colones) from Costa Rica in one of my bags. They were sentimental to me since they were given to me by my Dad and he passed away April of last year.

I went on line and found the bags. I have attached the links to this email. The make-up bag I found one close to the one stolen on line.

My Mom's make-up bag was black with a diamond cut design. It had the inscription Hello Beautiful. This is the closest I could find in size:

We are extremely upset, disappointed and angry. How can people be so mean and have no regard for other's property? We have never experienced anything like this on any airline. We have lost all trust in having our bags checked in.

1 - CRJ aircraft are truly insulting to passengers on an airline gat claims to care about passengers. The entire line sucks horribly. The cabins are too small. The facilities are inadequate - air conditioning never functions enough to make the flight beatable. They are always crowded and frankly, if you are going to fly my on these horrible aircraft, I might as well, pay discount airline rates. STOP INSULTING WITH [censored] PLANES !

2 - your says I can select not to be upgraded to comfort +, but, for some reason, I usually am. This is not an upgrade. Frankly again you are insulting me. I get set up at a bulk head seat and it takes 20 minutes to work the kinks out so I can walk after a 22 minute flight. STOP UPGRADING ME WHEN I HAVEN'T ASKED FOR IT!

[protected]@durstus.com

I've been diamond for 4 years. I'm on track to spend $72000 with delta this year. Why is your quality sucking so bad?!?!

Left Las Vegas at 11:40 am...4 hour flight
Flight 1857-Atlanta, GA

2 hr 40 min layover

Left Atlanta at 6:46 pm
Flight 2802- myrtle Beach, SC

SILVER JEWERLY MISSING FROM SMALL BLACK JEWERY BOX.
Diamond ring-$5, 000.00
Aquamarine ring-$350.00 (my deceased sister's)
A sterling silver Celtic flat woven bracelet with a rampart lion on the clasp-$330.00
Silver loop ear rings(gift from my best friend) $?

We got to the Vegas airport early to have breakfast and then had a long layover in Atlanta.

I am devastated and I hope there is a way these precious items can be recovered. It never occurred to me things in my checked bag could be stolen.

I was booked on flight 1243 leaving jacksonville, fl on july 2o at 6:30 pm, the fly was delayed because they were waiting on a flight attendant to get there from another flight although they was a flight attendant at the airport that wanted to work the flight but was told she could not. While waiting severe thunderstorms can through that delayed the flight even further which caused me to miss my connecting flight in Atlanta, Ga with no other ones going out until the next day. There were also no hotels available to all of us who missed our flight. I a 63 year old female who ended up spending the night in the Atlanta airport. I think they should be some kind of compensation for my time and trouble. Please reply to Julie Cade [protected] or [protected]@yahoo.com.

Left my daughters bag in boot on Saturday night. Rang delta soon as driver drove off who informed me that the driver had finished for night to fill in a lost property form online. We done that to be emailed back and told the driver doesn't have He bag. So I'd like to know how a bag can disappear out the drivers boot between us getting out and him getting home?

Re: I am writing regarding flight 8093 (VP33Q2) on July 7, due to depart from San Luis Potosi, SLP to Chicago at the scheduled departure time of 12:36 PM. This flight was cancelled or over sold and I am seeking compensation.

The passengers in the party were myself, Olivia G Macias, Sergio Macias and my elderly parents Antonio Gonzalez and Maria del Carmen Hernandez de Gonzalez.

My scheduled flight length was 6 hours and 56 minutes and the delay to the destination of the alternative flight offered is now 10 hours and 21 minutes. Not only is this inconvenience for my elderly parents who are 92 & 77; now my mother has to wait in Mexico's airport for 5 hours who suffers from pain and swelling of her knees. The lack of professionalism and accountability in this service by Delta has left a lot to desire since a change was made from SLP to Chicago for July 8h instead of July 7th as paid for and requested; without even thinking of the passenger's requirements they changed out itinerary.

I am therefore seeking compensation just as you would have if we had made any changes to our existing reservation.

I look forward to a full response to this letter. If I do not receive a satisfactory response I intend to pursue my complaint further, which could result in taking it to court.

Respectfully,

Olivia G Macias
[protected]@yahoo.com
[protected]

May 23, 2019 DL 1942
Atlanta to Newark

This flight should have arrived 3:26
It actually arrived 8:30pm
We were told the plane had to be refueled and passengers went to Norfolk Airport.
We were deplaned in Norfolk.
My check in time to the Wyndam Garden Inn Airport Newark NJ was scheduled 3:00pm. We arrived at the hotel 9:30 pm. I had cIients that I was to meet that evening at 6:00pm that fell though because of the delay. My hotel stay not utilized because of my arrival time and I was charged .
My husband which is a type 4 diabectic needed to eat in order to take his medicine. The two close restaurants in the airport were packed and we culd not use the facilities because of the long lines. The passengers were asked to stay close by in order to hear boarding instructions. He could not eat and was ill the next day because of the inconvience the night before.
I am a long loyal customer of Delta Airlines. I am requesting for resolution of the
neglegence toward me and my husband for the travel delay.

Thanks so much for your cosideration

Thomasina Lennon

Hi am writing this regarding my dad and m sister the booked a taxi for 10 o clock this to knowsley heights block 1 to take my dad to his eapeal for his sick benefit the driver had turned up got the. Into town and liturally drop them off at Duke Street and told them the place was down the road when the place was the other end of town. He needed to be in Dale Street my dad then asked for a receipt to refund the money back from the m his appeal so he can get home the place couldn't refund the money for him so he can get home it got to the point a friend had to leave kids to pick my dad and my sister up my dad and sister said the taz
Xi driver had a bit of a attitude as far as am concerned if. It was me I wouldn't of even give hi. TV money to go there never mind anything else I don't thi I its Eccepywvle for this standard of a ta I driver to me personally all radix river shod of W
A le. For that reason as now my dad couldn't even refund the 14.00 pound back to get home

Date: 04/08/2019
Time: 1800
Location:JFK airport. Terminal 4. Gate B44.
Flight number DL5421; from JFK to Cleveland

While boarding, I gave the ticket to desk agent to be scanned. While doing so, I laid my phone on the desk as i had bags in my hand.
I Boarded the plane and forgot my cellphone on the agent's desk.
As soon as the plane took off, I noticed that i forgot my phone back on the desk.
I informed the flight attendant of whom i dont recall the name. She made a call to the desk and confirmed to me that the phone is there with the agent. She told me to head to delta office at Cleveland airport to get further info on how to proceed.
At Cleveland airport, the agent there also made phone calls and confirmed that the phone is found. She told me to call Delta baggage at 718-704-2153 and also to call UPS to set up a prepaid shipping account and send a label for them to deliver the item. After purchasing the label, i called the delta baggage number for them to tell me that they do not have the phone with them. I activated the "find my iphone" and found that the phone is still at jfk airport. Despite that, they told me that they dont have the phone and suggested that i make a claim.
I did make the online claim with no result.
I have no other explanation than my phone was either stolen by the desk agent or the person who was supposed to take it to the delta luggage.
I would appreciate if an investigation would be done.
Thank you

Boulos El Hachem
[protected]@gmail.com
[protected]

Phone description: Black iPhone XR. Black case with word "spigen" engraved at the left lower side. Photo of a baby on the screen.

I booked a flight from Detroit to Tampa for my family of 3 back on Jan. 19. Today I got a notification that there was a "technical seat duplication error" and my family is split up. I got a bunch of poor excuses for why that happened. We were told our seats were linked together when we booked, so I didn't expect this. No resolution was provided to me, nothing was done, they didn't even try to resolve. how can you have a seat block of 3 one day and not the next.. It's unprofessional and unacceptable. MY sky miles is [protected]

Flight 343- LGA to ORD (4.14.19)
3 passengers: Dr. Ryan P. Merkow, Jenifer Waugh & Eva Merkow
Upon arrival to check in for our "on time" flight at 6:15 PM, we received a notice roughly 15 minutes through security that our plane was being delayed 5 hours due to weather. Although Chicago had experienced weather during the day, it was obvious flights were making it in and out of LGA from ORD throughout the evening. Three consecutive flights scheduled after our 6:15 flight made it in from ORD and back out of LGA to Chicago. When questioning Delta associates about the discrepancy, they continued to state it was a weather issue even though they admitted that other flights were making it in and out of the Chicago airport. As travelers continued to press the agents, they finally admitted that it was a crew issue and that it was in fact a delayed crew that ran out of flight hours. We were then informed of a delay until 1:20 AM but assured that irregardless of when the flight landed, it would get out with a new crew and the travel restriction hours would be lifted so we could leave LGA. At approximately, 12:30 AM we were informed that the flight was being rescheduled until 7AM again due to weather. Throughout this process, the service agents were extremely disorganised as well as very rude and lacked all sense of customer service. They refused to assist travelers in any way and did not offer pillows or blankets until multiple customers began to raise their voices. We were asked to leave the terminal and head to baggage claim as TSA could not accommodate the flight group. From 1AM until 5AM, customers were required to sleep on the concrete floor in the hope that the 7AM flight would make it out. This has been an atrocious travel / customer service experience all together. We were in the process of booking 3 international flights with Delta this next month but have reconsidered due to our unfortunate series of events today. It is doubtful we will ever trust our flight plans to Delta again in the future. I certainly hope that the team is held accountable for their actions and changes are made to assist future travelers. We will be proceeding with action at the BBB.

Thank you,
The Merkow Family

My family and I were traveling back to Chicago from New York today on flight DL355. The flight was supposed to leave at 615pm but kept being pushed back several hours. Meanwhile many flights were landing to and from Chicago. The delta customer service was no help and in fact lied about what was actually happening. We were told it was weather but clearly this was not true. The flight finally landed at 130am however they then proceeded to kick us out of the delta terminal and pushed the flight back to 7am. Everyone was forced to go to baggage claim where there were no chairs or benches for anyone. Elderly were forced to stand or sit on the dirty concrete floor. They would not even unlock the wheel chairs for them to use. Despicable behavior. When I asked for names, the all ran away from me. Sad, shameful day for Delta and the TSA.