Delta Air Lines
Reviews and Complaints

I bought an SDQ ticket in the Dominican Republic in 2020 and due to a pandemic I couldn't travel... the agency I bought from never gave me an effective response and I'm trying to travel to New York with the credit of the mentioned ticket.

locator: NSQ43T

TICKET NUMBER: 0063362264696C1

Company Locator: F83N4M

Flight date: April 10, 2020

Route: Santo Domingo - New York

Return flight New York Santo Domingo

Flight date April 17, 2020

Ticket Number: 0063362264696C2

DELTA AIR LINES Company

I inquired via the Delta website for a flight from Kansas City to Norfolk for October 17th. The website showed only first-class seats at just over 2000.00 one way. I called customer service to inquire and was immediately told this was because they had too much inventory. When I questioned the agent they somehow found a seat out of the blue at half that price on the same flight they claimed only had first class seats available. This is clearly a case of a bait and switch tactic . I fly Delta almost exclusively and have seen many such issues with them. How is it they can have too many unfilled seats but want you to book a first class seat which isn't much better than a comfort plus seat with an additional snack. Purely criminal and unethical tactic!

I booked a roundtrip flight on 03/04/2022 to Amman-Jordan and was confirmed departure on 06/08/2022 and return on 08/04/2022, so I departed on the confirmed travel date heading to my destination and before returning as confirmed in my return flight on 08/04/2022, I've contacted Delta customer support through texting and was told I'm good to go. Surprisingly I was informed on my return travel date that Delta has cancelled my confirmed return flight and did not offer me a different reservation on a different flight but cancelled my return flight and issued a partial refund and received no support whatsoever. My daughter and I got stranded in Jordan and it were hard to find a return flight reservation at that time since it was a high season, I could not find a return reservation but 5 days later and have to pay triple the cost of my reservation with Delta. After aggressive search for booking a flight to return back home, I found a flight on Turkish airline on 08/08/2022 with 12 hours layover in Istanbul-Turkey and total cost for one way return was $2,598.54 in addition to extra accommodation expenses and my daughter missed many days of school.

On my recent trip to Norway beginning on September 13, H6IFZI I flew from Greenville/ Sptbg airport to Atlanta, then Newark, then Amsterdam, then Bergen. I was charged $30 for my checked bag, even tho it was checked through to Bergen. My bag was lost for 4 days. Being on a cruise ship, I had no clothes, etc. When the bag finally arrived, it was damaged. This suitcase had only been used once before and a zipper pull was missing from one of the compartments. On the trip home, my flight to JFK was canceled and I spent 30 hours in the airport in Atlanta waiting for my flight home to Greenville. Delta provided vouchers for food, one of which didn't work, and a voucher for hotel, but there were no rooms. I realize this is multiple issues, but when I got home on Sept. 27, I had COVID and a bad infection even though I wore a mask.

During my flight from Detroit to Amsterdam DL136 on September 15th, I was served my requested gluten free evening meal. This was “average” to say the least. It did not taste very good, so l did not eat it all. For the later meal, breakfast before we arrived in Amsterdam, I was served a warm sandwich. The contents of the sandwich looked to be ketchup with 2 slices of either cucumber or zucchini. This was definitely inedible. After deplaning I headed for the rest room and vomited the evening meal.

I have travelled on Delta for many years and have never had food so bad.

Conversely, the food on the return flight DL137 was the best food I have ever been served on any airline.

Please can you look into this and let me know what corrective action you take.

On september 7 2022 Delta plain in Amsterdam was defected I and my wife got 4 hours later to KLM PLANE but to economy class not to comfort plus we paid already Delta customer service doesn t want to return our money back for comfort plus Also our luggage came from Amsterdamto ATL 3 days after Please help us get our money back

Marek and Ewa Madej

case nr [protected]

today Sept.23 I started the process on making a change on 2 tickets..One was to be a cancellation and one a name change. I felt due to this being a expensive international trip, I would be better secured with changes speaking to a representative directly. I explained I would need to be changing a name on ticket help by Dean Capello, and cancelling Joe Capello ticket.

The representative asked verification questions on sky miles account, totally understandable..I told her it would take just a few seconds to retrieve the needed info, as the representative was waiting for verification from me, she cancelled both Dean and Joes Tickets. I told her as I first mentioned I wanted to do a name change on Deans ticket..(yes it was a different name)

The representative told me she cancelled the tickets ,because I could not do a name change without rebooking the ticket which now had tripled in cost.

I quickly told her to leave Deans ticket as is ,and I would discuss and complete understanding what options were available.

Agent was caught off guard, said she had already cancelled both Joe and Dean ticket while waiting on completed information from me to authorize changes.

This becomes the initial now huge problem. Agent wanted to rebook Deans ticket at current rate, which I was shocked and disagreed . Finally,she said she would talk to someone who would help. After another 30 minutes on hold trying to retrieve Deans ticket, the agent came back and said the seat was not available...and the COMFORT seat was taken!

I know ranting is not encouraged, this is creating panic and tears, as this is a first time trip to Paris for my daughters college graduation. Dean ticket was reinstated (by wrong actions taken) yet now..were not together and the longest leg of the trip is in economy! we have worked hard, planned for months, this is heart wrenching. Please reply as quickly as possible, so I may make the necessary next decisions

Unbelivably sad

Sharon Capello

On Monday, August 22, 2022, at 10:50 PM I sent a letter to Delta Airlines online with no reply, like we didn’t exist.

Confirmation HSJOU5

My wife’s ticket number is [protected]

My ticket number is [protected].

The first part of the trip from RAP to SLC was great, until we landed. That was hard on both of us, we are in our 80's and we requested an electric motorized chair because my wife has health issues. That wasn’t available, just a pushcart she could sit in. Just for the record, I weigh 150, my wife is 120, add two bags, now we have 160, that’s not going to go well. We did not know the conditions of which we had to reach the terminal, if not for a young lady passenger that saw us struggle, we would not have made it up the ramp. I’m sure you folks knew of the conditions in SLC, you designed the process of reaching the terminal without considering age and those who have carryon baggage. We had both. From SLC we continued to PSC our destination.

On the return trip from PSC to MPLS we decided to check our baggage. We got to the gate a few minutes later and the agent said they were packed and needed passengers to check bags if possible, and it would be free. Had we known that we would not have paid $60.00 to check our bags. Why were we not told that there was an issue when checking our bags? Was glad we did, the distance from one terminal to the other was long, fortunately they did have an electric cart service with driver, for that I’m grateful.

Other than the issues I mentioned, the flights to and from each airport was pleasant, the flight attendants were accommodating, very professional and we arrived on time, each time. Thank you.

Phil Colozzi

Yesterday, September 12, 2022, I received a message on my phone saying that this was a courtesy call regarding a small black case left near their baggage desk, with my name and number on it. I could come and retrieve this item from them.

I did go into the airport (Ted Stevens International Airport, Anchorage, Alaska) and went first to the check-in desk upstairs. One desk agent called upon anther desk agent who was directly in the know. She graciously escorted me downstairs to their baggage claim office and said, " I know you are not a customer of ours, but someone at United (adjacent to the Delta desks) gave this to us to deal with. We don't know how this ended up where it did, but here it is." She smiled. Delta could have thrown this small black case away or just ignored it, but they didn't. Maria didn't! I couldn't be more grateful, because it had no airlines markings on it, simply my name and number...Thanks, Maria and thanks Delta!

On or about August 29, 2022 I tried to activate my account on your app in anticipation of a trip. I had forgotten my password and when I tried to reset it it listed a long defunct email address of mine.

When I tried to answer my security questions (the same ones that I use on many sites it would not accept the answers.

I tried to rectify the situation through your support number; I was on the phone with them through three agents and for at least ¾ of an hour. They were unable to help. At one point prior to speaking with the agents the site requested a copy of my passport which I provided.

I have not heard anything from Delta and I was unable to use the app during my recent trip which included a malfunctioning plane and a change of equipment in Las Vegas.

This is my Skymiles number: [protected]

Ephraim Daniel Botnick

[protected]@gmail.com

I checked into my flight at DTW around 6:30pm on 9/8/22. I had to check a bag and have a pet in cabin. I confirmed the size of my pet with an agent on the phone, the size of my carrier, etc. I also have flown with my pet in the exact same carrier multiple times. The ticket agent seemed like she wanted to be rude and make my life hard and threatened to not allow me to fly with my pet because she said he did not have enough room. The pet carrier zipped up, he has maneuvered and turned around before in the carrier, but still she threatened to keep me from my flight to CA. She said she would let me slide this time but proceeded to be rude the entire interaction. The ticketing area is right next to security but she insisted I carry him in the carrier for 50 feet, just to take him out again for security. She has zero customer service skills

My wife and I were detained in Salt Lake City UT. overnight because Delta delayed the flight from Spokane, WA. causing us to miss our connecting flight. We were charged an extra $50. by the motel we stayed at as well as the "meal" we paid dearly for (Hilton Garden Inn). Delta told us that motel bills would be paid for. It doesn't appear that they told the truth.

submitted complaint from July 23rd international flight from Bonaire and my 2 travel companions also did...Both have gotten responses back with 2 weeks of trip...I was told up to 30 days...which has past and still no response from Delta.

Amy Morris and Teresa Zeigler who were with me on trip both had responses and were taken care of...please respond to my original complaint. thanks

My name is Sharon Butler, and I was scheduled to fly out of Newark to Atlanta on Aug. 4th, 2022, at 7:59 Flight #DL2611 for our Annual Elks Convention in Mobile, Alabama however after several hours of flight beinging delayed and over $70.00 in meals we are told the flight was cancelled. Now we got hundreds of people scrambling they gave us vouchers for room and ride none were honored. I end up paying $91.80 on my Debit card for an Uber to go the Hotel they referred me to only to be told the airlines over booked them. Now it's 2:AM and I'm 68 years old with high blood pressure and at this point I've had it. Now I have to pay to get back to the airport because you can't sleep in the hotel lobby, just to find out we can't go back to the gate at this time so now I sit in the most uncomfortable chairs for the next few hours which aggravated an old back injury to no end. Still no sleep and did you know after a certain hour the backrooms are closed (SMH) I never this only added to the stress of not sleeping. Now it's Friday and we are scheduled on an 11:15AM flight to Atlanta connecting to Florida the young lady at the gate 45B (Gladys) was so rude and never once had an inside voice she overtalked the customers that had questions about the flight because our tickets were not changed to reflect that flight, she even came onboard to approach a customer very unprofessional. Now they ask if we would check our carryon (sure) only to get to my destination without my carry on which had my blood pressure medicine and all my Dress Whites, further adding to the frustration. Now I've missed the Morning Breakfast the meet and greet dance and a couple more meetings. This was my first Elks Convention. I was pretty bumbed out tom say the least.

The date was July 25 2022 .the flight was DL 869 from SeaTac.The flight was delayed 12 hours.We told every couple hours we would be boarding soon.We were up over 26 hours without sleep by the time we got home.We received snacks and small food credit at the airport. we also received 75 dollar credit for a future flight[e credit]. I consider that almost insulting for this nightmare. NO SLEEP FOR 26 HOURS. AND A WAIT FOR 12 HOURS AT THE AIRPORT. We have always used Delta Airlines for our air travel and the only people that handled it well were the gate attendants .I would request a more reasonable and fair credit.

On August 9th I called Delta airlines to book round trip flights for myself and brother between Newark, NJ and Raleigh, NC. The trip was necessitated by the death of our father, and the funeral service was to be held on Saturday, August 13th. The Delta person booking the flight was courteous and provided a round trip "bereavement" rate of $427 leaving on Friday afternoon. I was thankful to get the flight scheduled.

In the midst of my grief and sadness, I did not get around to printing my ticket information until Thursday evening. As I went to do that I realized that in error the booking employee had us departing Newark on Saturday, August 13th instead of Friday August 12th as I had requested and understood the flight to be. This was not acceptable since we would have missed the funeral.

A frantic effort ensued to correct the error and get a flight leaving on Friday as requested. In the end, I was forced to choose between missing the funeral service, or paying an additional $500 per passenger to leave on Friday evening. We had no other options at this point and had to pay the additional $500 per person.

HMLQAG

Thomas Hughes, skymiles [protected]

My son was booked for Aug 22, 2022 from LaGuardia to Atlanta to Bozeman.

LaGuardia flight held him in plane. No announcement. No help or interest in contacting Atlanta to Bozeman flight notifying him would be slightly delayed. Delta DOES NOT CARE.

Son was expected to pay for own hotel room in Atlanta that night.

We got him on flight to Salt Lake City that evening. He was not in first class as booked. WE ARE REQUESTING A FARE REFUND.

Additionally, he had to pay for a hotel in Salt Lake City. We are requesting a refund.

Recently, I went to India leaving on 7/27 and returning on 8/12 from St.Louis to Chennai and back. St.Louis to NY was to LaGuardia and I had to transfer from LaGuardia to JFK to catch my connecting Air France flight. Before I booked my flight I had a chat session with one of your representatives 'Jeric' on 5/23. My concern was transferring from LGA to JFK. Jeric assured me that the luggage can be checked all the way from STL to Chennai and it will also be automatically transferred from LGA to JFK en route to Chennai. Also, there will be some kind of shuttle arrangement for me and my wife to go from LGA/JFK by Delta/Air France.

Lo and behold, when I went on 7/27 to check my luggage at STL, the ground hostess informed that this will never happen and she has got 40 years experience and that I need to take out my luggage at LGA and personally take them to JFK. This came as a rude shock. My wife was a Parkinsons patient and I had requested wheelchair access all the way.

Needless to say the pain, disappointment and frustration that I had to go through in taking the luggage out at LGA and transport ourselves and 4 pieces of checked in luggage to JFK.

Information provided throughout should be consistent within the airline regardless of who or how the information is communicated.

My Delta confirmation # for the whole flight was F7N34K and I had bought Premium Economy seats for myself and my wife. My name is Piramanayakam Subramanian and my wife's name is Chitra Subramanian. My phone # is [protected] and my email is [protected]@gmail.com. Hopefully, you can provide some remedy and also make sure that this never happens again in future.

Thank you and regards.

My wife and I missed our flight GPBJ2Z on Aug, 6th due to a Delta Plane problem. We were issued vouchers for gift cards but no one has been able to help us get those gift cards. We have spent hours on line with several different Delta representatives. No one can help we just get transferred to someone else that can't seem to help.

If these gift card were given to help off sent the inconvenience we suffered they are having the opposite effect!

Please see the attached copies of the items issues by the Delta representatives issued that night.

My email is [protected]@san.rr.com

My wife's email is [protected]@intermosic.com

On my flight from BIL to SJC on August 2nd, several items were missing from my baggage. I have tried many times to get a representative but have been put in a "on-hold" loop. I have filed online but have yet to hear back. In fairness, there was a TSA "inspected the bag" slip in the bag so TSA could have stolen the items.